using web 2.0 to become a recognized oracle expert
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Using Web 2.0 to Become a Recognized Oracle Expert: Customer Panel
Mohan Dutt
VeriSign Inc
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Mohan Dutt 1.0
+ Oracle user and implementer roles since 1996
+ Oracle Metalink user since Metalink 1.0
+ Oracle E-Business Suite user and implementer since Release 10.7
+ Member of various Oracle list servers since 1996
+ Oracle Application User Group (OAUG) member since 2000
+ Oracle Certified Professional since 2000
+ Oracle Open World presenter since 2001
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What is Web 2.0 ?
+ Web 2.0 is commonly associated with web development and web design that facilitates interactive information sharing, interoperability, user-centered design and collaboration on the World Wide Web.
+ Examples of Web 2.0 include web-based communities, social-networking sites, video-sharing sites, Wikis and Blogs.
+ A Web 2.0 site allows its users to interact with other users or to change website content, in contrast to non-interactive websites where users are limited to the passive viewing of information that is provided to them.
Agenda
10 Top Things You May Not Know About My Oracle Support Community
& Other Web 2.0 Offerings from Oracle
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#1 – An Exclusive Community Built Just For You
+ Login using your Oracle Metalink (now My Oracle Support) credentials
Only registered customers, partners & employees form the community
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#2 – Huge Portfolio of Products Covered
+ Search the My Communities List on My Oracle Support Community
Communities for almost entire footprint of Oracle products available
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#3 – Moderated Forums Handled With Care
+ Discussions are often moderated and threads are always answered
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#4 – Oracle Knowledgebase At Your Fingertips
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#5 – Customer Ecstasy
+ Oracle invited suggestions for improvement when My Oracle
Support Community was launched as a beta version
+ Suggestions were reviewed in great detail
+ Quick Response to several suggestions I made for My Oracle
Support Community
+ Response from Oracle Vice President for My Oracle Support
Community
+ Several suggestions accepted as future enhancements
+ Over the quarters, some of the suggestions have been already
implemented
+ Oracle goes beyond ‘Customer Delight’ with this offering – this is
sheer ‘Customer Ecstasy’ !
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#6 – Have You Mixed With the Who’s Who Lately?
+ Oracle Mix – http://mix.oracle.com
Join a group or add people to your network
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#7 – Contribute and Vote on Community Ideas
Contribute
Vote
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#8 – Follow Oracle Experts as they Tweet
Real Time News From Oracle Experts on www.twitter.com
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#9 – Oracle Wiki
Threaded Discussions on wiki.oracle.com
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#10 – Oracle Blogs
Hot Off-The Press News From Oracle Experts
blogs.oracle.com
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Oracle University Knowledge Center (OUKC)
+ OUKC – http://ilearning.oracle.com
Thousands of on-demand learning sessions
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Oracle ACE Program
+ Oracle ACE community:
http://www.oracle.com/technology/community/oracle_ace/index.html
Find an ACE – Nominate or Get Nominated too
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Professional Networking Group
+ Join professional networking groups
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On Twitter
+ Follow me on Twitter - http://twitter.com/ocp_advisor
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Blog Author
Oracle Certified Professionals Blog – http://ebizocp.blogspot.com
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Special Interest Groups
+ Founded Procurement SIG in 2002
+ Founded Contracts SIG in 2004
+ Founded General Ledger SIG in 2009
Go to User Communities on www.oaug.org
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OAUG Member of The Year
Recognition for Volunteer Roles as part of User Community
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Mohan Dutt 2.0
+ Oracle E-Business Suite R12 and 11i user and implementer
+ My Oracle Support Community Member since beta release
+ Member of almost several Web 2.0 communities:▪ Oracle Mix▪ Oracle Wiki▪ Oracle University Knowledge Center▪ Twitter▪ Special Interest Group Chair▪ Blog Author▪ Professional Networking Groups▪ Author of 40 white papers presented at Oracle & OAUG conferences
+ OAUG Member of the Year 2007
+ Oracle Evangelist-at-large
All At A Glance
My Oracle Support My Oracle Support CommunityCommunity
Oracle MixOracle MixOracle BlogsOracle Blogs
Oracle WikiOracle Wiki
Oracle TweetsOracle Tweets
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VeriSign at Oracle Open World 2009
+ Sunday, October 11, 10.00-11.00am – Session ID S312689:
OAUG General Ledger Special Interest Group Meeting
+ Tuesday, October 13, 5.30-6.30pm - Session ID S311176: Global
Credit and Collections Management for All Economies
+ Thursday, October 15, 10.30-11.30am – Session ID S309963:
Using Web 2.0 to Become a Recognized Oracle Expert: Customer
Panel
+ Thursday, October 15, 1.30-2.30pm - Session ID S308576: Ten
Steps to Empowerment: Convert Custom Reports to Oracle
Business Intelligence Publisher