utah’s workforce system utah’s development of a one-stop ... · rich carbon washington cache...

Utah Department of Workforce Services

June 2001

Utah’s Workforce System

Utah’s Development of a One-Stop Operating System

Russell Smith UWORKS Project Manager

Presenter

On July 1, 1997 five Utah agencies merged tocreate The Department of Workforce Services(DWS) :• Office of Family Support (Welfare)• Department of Employment Security (Job Service)• Office of Job Training (JTPA)• Turning Point (Office of Education)• Office of Child Care (Economic & Community Development)

DWS History

One Stop Employment Centers

Tooele

Millard

Iron San Juan

Kane

Juab

Box Elder

Uintah

Emery

Garfield

Grand

Utah

Beaver Wayne

Duchesne

Sevier

Summit

Rich

Carbon

Washington

Cache

Sanpete

Piute

Wasatch

Davis

Weber

DaggettMorgan

Logan

Brigham City

Ogden South

Clearfield

Tooele

Park City

Heber

Roosevelt

American Fork

Provo North

Payson

Nephi

CastledaleDelta

Fillmore

Moab

BeaverJunction

Loa

Cedar CityPanguitch

St. George Kanab

Monticello

Western Region

Western Region

Mountainland Region

rVernal

rBlanding

Eastern Region

Western Region

$ZKaysville

$Z

$Z

$Z

$Z

r Richfield

Orem

rManti

â

â North Region

East Carbon

Price

Admin North

Central AdminCentral ESC

MidvaleSouth County

SL TPO

Downtown

$ZMagna

Green River

Metro

Utah Department of Workforce ServicesFacilities Legend

Employment Centers

ESC/Regional Admin

r EC/ESC

â EC/ESC/Admin

State/Regional Admin

Regional ESC

$Z Storefronts

Central Region

Eastern Region

North Region

Western Region

Mountainland Region

March 1, 2001

DWS Computer SupportMajor Systems used at DWS preUWORKS– PACMIS– GUIDE– USSDS– CATS– UTES– RIC– JTPA Case Management

DWS Business Need• Development of a computer system that supports

the Employment Connection (service delivery)pathway of the Department of Workforce Services

• Integration of disparate and redundant computersystems used for tracking EmploymentConnection services and activities

• Ability to interface with other DWS computersystems (i.e. eligibility, UI) to gather keycustomer information

DWS SolutionUtah’s Workforce System - UWORKS– Consistent structure throughout– Organized and integrated– Centrally managed data– Expandable– Economical to maintain– Accessible to anyone with Internet access and

proper security using industry standard tools

Client Server Architecture vs.Multi-tier

Server

PC

Client ServerSystems

Executable programwith business logic

and rules

Shared systemlogic withdatabase

Database

WEB Browser

Web Server

Application Server

WEB Browser

Displays WEB Pagesfrom a Server

Business logic andrules in one location

Data storage handlesadds, changes and

deletes

Multi-tier Environment

UWORKS Architecture

Self ServiceEmployer & Job Seeker

pure HTML

DWS OfficeMediated

Oracle FormsIE 4.0 + JVM

SONETOC-3

IBM MainframeOS 390

Oracle 8iAdabas access through

MQ SeriesProcedural Gateway &

ETA Transparent Gateway

U-WorksSUN E4500

10 400mhz CPU32 G HD

Server Name : DB1Oracle 8i

CATS, Appeals, etcSUN E4500

4 336mhz CPU32 G HD


DWSDevelopment

SUN E4502 300mhz CPU

8 G HD

Server Name : DevelopmentOracle 8i

DWS Test/Training


8 G HD


U-Works SelfService


8 G HD

Server Name : BatchOracle 8i

DWS DataWarehouseSUN E450

4 300mhz CPU152 G HD

Server Name : DwarehouseOracle 8i

Application ServersGateway Windows NT

8 Duel 550mhz 2 G RAMalso includes Oracle Matrix Server

Sized at 80 users per CPUfor 1280 Users

Internet

Zylan gigabit Switch

Utah Department of Workforce ServiceU-Works Project

High Level AtrchitectureFebruary 2000

100 MB

100 mb

T1

Modem speed

FederalReports

SQL ReportGenerationPrograms

InformationTables

Web ReportGeneration Package

UWORKSDATABASE

ORACLE8iWAREHOUSE DATABASE

ETTProcedures

Workstation Browser

OracleApplication Server

DWS Datawarehouse Server: SUN E450

Web ReportRequest

HTMLFormatted Report

DBLink

Utah DWS Data Warehouse: ETA and VETS ReportGeneration Overview

• Self service and staff assisted• Registration• Initial screening• Access to state, local and nation WEB

based products• Scheduler (workshop, testing and

resources)• Pre-application (partial application for

specific programs)

UWORKS Functions

UtahJob.Net Sign Up/Log On Screen

UtahJob.Net Job Seeker Account Activity Screen

UtahJob.Net Job Seeker Personal Attributes Screen

UtahJob.Net Job Seeker Personal Resume Screen

UtahJob.Net Employer Account Activity Screen

UtahJob.Net Employer Registration Screen

UtahJob.Net Employer Job Order Summary Screen

UtahJob.Net Employer Job Order Search Screen

• Staff assisted only components• Application and eligibility (multiple

programs)• Enrollment (program specific)• Activities• Initial assessment• Comprehensive assessment• Employment plan

UWORKS Functions

• Staff assisted only components continued• Job seeker progress tracking/case

management• Post-program termination (follow up

services)• Provider information

UWORKS Functions

UWORK Job Seeker Registration Form

UWORK Job Seeker Services Form

UWORK Job Seeker Notes Form

UWORKS Rapid Response Form

UWORKS Employer Registration Form

UWORKS Employer Job Order Form

UWORKS Assessment Form

UWORKS Assessment Summary Form

UWORKS Employment Plan Form

UWORKS Provider Information Form

UWORKS Referral Form

UWORKS Employment Monitoring Form

UWORKS Placement Form

UWORKS Administrative Form

UWORKS Search for Employers Form

UWORKS Employer Correspondence Form

UWORKS Case Management Online Reports Form

UWORKS Objectives

– Self service and staff assisted– Multi-tier architecture– Service driven not eligibility– Service coordination– Flexibility and easily modified and maintained– Ability to interface with other DWS systems– Eliminate redundant collection of data

UWORKS Objectivescontinued– Protect customer privacy– Standardized collection of data for reporting– System documentation– Accessible from a standard web browser

UWORKS Timeline

– Review TWIST system in Texas Aug 98– Request for Information RFI Sep 98– Application development shootout Oct 98– Vendor selection Nov 98– Utah visit from DOL Nov 98– Join consortium Dec 98– Requirements document due Mar 99

UWORKS Timeline

– Combine forces with AJB/OSOS Apr 99– Completion of system requirements May 99– Missed system deadline #1 Aug 99– Unable to sign contract with Oracle Sep 99

and AJB– Withdraw letter from Utah Sep 99– Signed contract with Oracle Oct 99– Fix OSOS requirements to Utah’s Nov 99

UWORKS Timeline

– UWORKS development begins Dec 99– Y2K backup system for WIA Jan 00– Training Utah staff Jan-Feb 00– UWORKS programming begins Jan-Apr 00– UWORKS testing Mar-May 00– UWORKS training May – June 00– UWORKS conversion July 00

UWORKS Timeline

– UWORKS CM in production July 5, 2000– UWORKS Fin in production July 25, 2000– UWORKS – PACMIS interface Aug 8, 2000– Decision to re-write job matching Oct 00– UWORKS II team selected Dec 00– Version II prototype approved Jan 01

UWORKS Timeline

– UWORKS consortium states Feb 01• Alabama• Montana• North Dakota• South Dakota• Washington

– Version II implementation date Jan 02

System DevelopmentObstacles / Responses

– Mixed funding sources– New program specifications– Political impact– New technology– Competition to produce first OSOS

System DevelopmentObstacles / Responses

– Technology transfer– Purchasing RFP process– Software licensing– Contract / vendor management– Project management

Action That Could FacilitateState Efforts to Modernize

Systems– Sharing of code– System certification specifications– Need for a national clearinghouse of

technological initiatives– New technology– Project management training for government

systems

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