utell orbitz webex
DESCRIPTION
TRANSCRIPT
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Utell – Orbitz Worldwide Overview
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Agenda
• Corporate Overview
• Global Online Travel Landscape
• Orbitz Worldwide Strategy and Mission
• Opportunities
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ORBITZ WORLDWIDE OVERVIEW
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$11.5B Bookings 140+ Countries1,500 Employees 16 Languages18M Visitors / mo.
Orbitz Worldwide Brands
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Key Points of Sale – Americas
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Key Points of Sale – International
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Increasing International Mix
21%
23%
29%
0%
10%
20%
30%
2009 2010 2011
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ONLINE TRAVEL LANDSCAPE
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Global Travel Market & Online Share ($B)
Source: PhoCusWright, Global Online Travel Overview Second Edition
28% 30% 31% 33%
$0
$100
$200
$300
$400
$500
$600
$700
$800
$900
$1,000
2009 2010 2011 2012
+6%+6%
+7%
+11%+10%
+13%
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Brand or ChannelMonthly Unique
Visitors (000)
Expedia 19,367Priceline 12,732
Orbitz Worldwide 10,881Southwest Airlines 8,586
Kayak 7,251Fareportal Media Group 6,491
Travelocity 6,405Delta Airlines 5,512
Marriott 5,436AOL Travel 5,237
Monthly Unique Visitors
Source: comScore, April 2012
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63%37%
2010 Actual 2012 Estimated
63%
37%
Third Party Bookings Remain Consistent
Source: PhoCusWright, Global Online Travel Overview Second Edition
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Less Than Half of OTA Shoppers Actually Book on OTAs
6%
4%
5%
7%
31%
47%
Other
Retail Agency Call Center
Retail Agency Website
Supplier Call Center
Supplier.com
OTA
Source: PhoCusWright, 2010
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ORBITZ WORLDWIDE STRATEGY
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Our Mission: Unlock the joy of travel by becoming the travel expert for the world, where our customers easily find and book personalized travel options
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Unlock the joy of travel by becoming the travel expert for the world, where our customers easily find and book personalized travel options
Common technology platform positions us well for innovation and growth in 2012 and beyond
2012 Strategic Initiatives
Marketing optimization
Funneloptimization
Data infrastructure
Mobile
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Significant Turn Around at ebookers Since Platform Migration
$108
$135
$176
$0
$50
$100
$150
$200
2009 2010 2011
ebookers Net Revenue, $M
Strong top and bottom line performance since global platform migrationebookers 23% of total OWW revenue in 2011, up from 15% in 2009
+26%
+31%
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Site optimization
Eliminating speed bumps to improve conversion rate
PersonalizationBooking PathSearch ResultsLanding Page
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Hotel Card:• First test yielded 3%
increase in conversion rate
Site Optimization:
Landing Page Search Results Booking Path Personalization
• Second test yielded 2% further lift in conversion
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Mobile
Mobile Website
Native Apps
Delivering intuitive search-and-book experiences designed from the ground up for mobile devices
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$108
$135
$176
$0
$50
$100
$150
$200
2009 2010 2011
ebookers Net Revenue, $M
+26%
+31%
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Data Infrastructure
Investing in infrastructure to allow us to deploy analytics more broadly
Data hungry applications
Reporting &
insights
Reporting & analytical insights
Storing large amounts of data
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Our Locations and People
• Australia• Canada• China• Finland• France
• Spain• Sweden• Switzerland• Thailand• The Netherlands
• Germany• Hong Kong• India • Ireland• Israel
• Italy• Japan• Latin America • Mexico• Singapore
• UK• United States • Vietnam
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Industry Leading Global Technology Platform
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A Leading Managed Travel Provider
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Source: OWW Internal Data – growth trends using base year 2008
0%
10%
20%
30%
40%
50%
60%
2009 2010 2011
Room Nights
Growth Trends
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Business Advantage
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Private label distribution channel has grown impressively and represents significant growth opportunity
2009 2010 2011
2 year CAGR 55%
U.S. Private Label Distribution Channel Room Nights
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OWW Distribution: New Partner in 2012
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American Express Customer Base - Lodging spend
Average Daily Rate Room Category Mix
American Express Consumer Travel customers book rooms at higher room rates compared to the industry average both online and offline, and choose more premium room categories.
Standard 42%
Concierge/Suite 22%
Premium 35%
*This is an overall Average Daily Rate and it can vary by market. For example, the average CTN online rate for NYC is $374 and the ADR for offline is $652. The industry average rate for NY is $274.
$123
$220
$465
$0
$50
$100
$150
$200
$250
$300
$350
$400
$450
$500
IndustryAverage
CTN Online CTN Offline
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Partner opportunity: Participation criteria
Partner RequirementsProvided by American Express
Travel
• Best-in-class offer exclusive to CTN
• Bookable through Orbitz promotion path
• 45 day booking and 60-90 day travel windows
• Discounted rates (minimum 20% depending on market), value add amenities, or comp nights
• Limited minimum night stay requirements
• Double Membership Rewards points on all prepaid bookings
• Pay With Points on all prepaid bookings
• Multi-channel offer-specific marketing, reaching millions of travel-engaged CMs
• Multi-channel program-level marketing to drive awareness and sales
• Access to CTN agents (education, training, and incentives)
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OPPORTUNITIES
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Importance of Promotions
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Americas APAC EMEA
With Promotion No Promotion
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Importance of Packaging
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Package Mix by Region
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Opportunities: Global Brands with Global Reach
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Merchandising and Point of Sale: Leverage Our Base
Private Label Promotions
Corporate Travel
Partner Marketing
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Global Merchandising
Site-Wide and Flash Sales
Twitter Giveaways
Facebook Contests
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Global Merchandising – Insider Steals
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Global Merchandising – Mobile Steals
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Performance Marketing Programs
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Three Main Takeaways
• Global brands and reach
• Broad and diverse Merchandising capabilities
• Importance of promotions and packages
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Thank you for your partnership