ux + ba: working together in harmony [updated]
TRANSCRIPT
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Roles & Responsibilities
UX DESIGNER
BUSINESS ANALYST
BUSINESS REQUIREMENTS
BUSINESS, STAKEHOLDERS LIAISON
PRODUCT & PROJECT MANAGER
PRODUCT ROAD MAP
DATA MODELS
PROCESS FLOWS
USER ACCEPTANCE TESTING
BUILD VS BUY, COST, GAP ANALYSIS
TECHNICAL SPECIFICATIONS
BUSINESS PLAN
PRIORITIZATION OF FEATURES
IDENTIFY PROJECT MILESTONES
USE CASES & SCENARIOS
FIELD RESEARCH
STAKEHOLDER INTERVIEWS
PERSONAS
USABILITY
COMMUNICATION TO STAKEHOLDERS
FEATURE WRITING
PROTOTYPES
BRAINSTORM FACILITATION
USER REQUIREMENTS
INTERACTION DESIGN
FEATURE PRIORITIZATION / MVP
WIREFRAMES
PROCESS FLOWS
6Defined Roles Vulnerabilities
?Team Charter Check Your Ego
Team Building CommitmentsBring Goodies No Means No
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UX + BA Collaboration
UX DESIGNER
BUSINESS ANALYST
BUSINESS
BUSINESS REQUIREMENTS
ROLES
GOALS
UX DESIGNER
BUSINESS ANALYST
VET BASIC IDEA:
BUILD VS. BUY
DEFINE A PROJECT STRATEGY
UX DESIGNER
UX DESIGNER
STAKEHOLDER RESEARCH
USER RESEARCH
WORKFLOWS & PROCESSES
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UX + BA Collaboration
BUSINESS ANALYST
PROJECT SCOPING
USE CASES
USER SCENARIOS
UX DESIGNER
BUSINESS ANALYST
UX DESIGNER
MVP / PROTOTYPE PLANNING
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UX + BA Collaboration
BUSINESS ANALYST
PRIORITIZING FEATURES
CONSENSUS ON BASIC FEATURES
FEATURE MAP
UX DESIGNER
BUSINESS ANALYST
ITERATION PLANNING
RELEASE PLANNING
UX DESIGNER
VALIDATING ASSUMPTIONS WITH
PROTOTYPE AND OTHER ARTIFACTS
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UX + BA Collaboration
BUSINESS ANALYST
UX DESIGNER
BUSINESS ANALYST
BEGIN CREATING USER STORIES
FOR FEATURES
BUSINESS ANALYST
UX DESIGNER
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UX + BA Collaboration
BUSINESS ANALYST
X-FUNCTIONAL REQUIREMENTS
SYSTEM INTEGRATION
BUSINESS CONSTRAINTS
REGULATIONS
BRANDING
ASSETS
STYLE GUIDE
INTERACTIONS
VALUE STATEMENT
WIREFRAMES
INTERACTION DESIGN
NARRATIVE
ACCEPTANCE CRITERIA
DEPENDENCIES
UX DESIGNER
USER TESTING
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UX + BA Collaboration
BUSINESS ANALYST
RELEASE TO PRODUCTION
UAT
DEVELOPMENT & QA
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Dealing with Difficult People
Look inward.01 Don’t poison the well.02
Get some emotional distance.
03 Get to know them.04
Keep a record.05 Is it time to look elsewhere?
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Conway’s LawConwayMelvin
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Conway’s Law states that any piece of
software reflects the organizational
structure that produced it.
UX DESIGNER
UX DESIGNER
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“Successful design projects require effective collaboration and healthy conflict.”
— Dan M. Brown
4 Virtues of Collaboration18
Clear articulation of ideas, plans,
intentions, critiques, and other
communication
Clarity01Well-defined responsibilities and
shared sense of ownership
Accountability02
Respectful of each other’s
contributions and how their work
affects others
Awareness03Directness and honesty
Openness04
Seriously, if you remember one thing from this talk, remember this.
BAs are the voice of the business and UXers bring multiple perspectives together to form a cohesive view; to be successful both should be involved in all stages of the product’s lifecycle.
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Yes, the roles are very similar, and often overlap, but this provides learning opportunities on both sides, so that the team can be more effective and efficient.
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You can't do shit without trust. Don't be afraid to try different ways to engage with your teammates.
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Sometimes people are bastards and you can't change that, but you can learn to work with them by spending time together and getting to know them.
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“A person can accomplish anything when they realize they’re a part of something bigger. A team of people that share that conviction can change the world.
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— Agent Phil Coulson