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User experience for the enterprise: Fusion apps

Lonneke Dikmans

November 2011 | Nuremberg, Germany

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Vennster

• Integrated approach from three perspectives• Senior consultants with specific expertise and industry

knowledge• Add value, share knowledge• Partnership• Lonneke Dikmans is Oracle Ace Director

Human

ITBusiness

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Agenda | User experience for the enterprise

General● The problem: UX versus BPM● The solution: UX and BPM● Architecture

Fusion apps● User experience● Architecture● Demo

Conclusion

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General | The problem: UX versus BPM

Expense process● Scope is one item● Different rules for different types of expenses

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General | The problem: UX versus BPM

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Agenda | User experience for the enterprise

General● The problem: UX versus BPM● The solution: UX and BPM● Architecture

Fusion apps● User experience● Architecture● Demo

Conclusion

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General| The solution UX and BPM

User Experience

Market Research Interaction Design

Business Website/application

User ExperienceBrand Experience

Service

Service Design

Content

Information Architecture

Audience

©Akendi

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General | The solution: UX and BPM

User Experience Techniques – close the feedback gap

Planning Analysis ConceptDesign

DetailedDesign

Build Test Launch Support

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Personas Scenarios

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General | The solution: UX and BPM

BPM Techniques

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General● The problem: UX versus BPM● The solution: UX and BPM● Architecture

Fusion apps● User experience● Architecture● Demo

Conclusion

Agenda | User experience for the enterprise

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General | Architecture

Presentation

Process

Services

Operational systems, components, applications

Enterprise service bus

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General● The problem: UX versus BPM● The solution: UX and BPM● Architecture

Fusion apps● User experience● Architecture● Demo

Conclusion

Agenda | User experience for the enterprise

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Fusion apps | User experience

Fusion apps● Big UX team because of acquisitions● UX integral part of development process

Enterprise apps & User experience● Accurately and efficiently complete tasks● Business context is used for this• Who you are• What you are doing• Where you are• What information you need to complete the task

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Fusion apps | User experience

Research & Techniques● Contextual inquiry● Personas and scenarios● Card sorting● Tasks analysis● Quantitative methods• Eye tracking• keystroke level modeling

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Fusion apps | User experience

Analysis & Modeling● Right information at the right time● Different types of navigation● Collaboration and communication● Increased productivity and ease of use

Testing● Verify results

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Fusion apps | User Experience

Right information at the right time

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Fusion apps | User Experience

Different types of navigation

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Fusion apps | User experience

Collaboration and communication

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Fusion apps | User experience

Increased productivity and ease of use

Before: Several steps to complete a task

After: Easier navigation and a streamlined workflow

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Fusion apps | User experience

Before

After

• 60 seconds• 13 clicks

• 37 seconds• 7 clicks

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General● The problem: UX versus BPM● The solution: UX and BPM● Architecture

Fusion apps● User experience● Architecture● Demo

Conclusion

Agenda | User experience for the enterprise

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Fusion apps | Architecture

Based on Oracle Fusion Middleware

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General● The problem: UX versus BPM● The solution: UX and BPM● Architecture

Fusion apps● User experience● Architecture● Demo

Conclusion

Agenda | User experience for the enterprise

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Demo

Start demo

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Conclusion

User Experience techniques● Increase productivity● Increase accuracy● Different techniques for different phases

User experience in the enterprise● Used in Commercial off the shelf applications (Fusion apps)● Customizations● Custom development

Consider persuasive design, not just task driven

Use in conjunction with BPMHelps you define the right architecture as well

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User experience for the enterprise: Fusion apps

Lonneke Dikmans

November 2011 | Nuremberg, Germany