UX, ROI and the Bottom Line March 2

Bryan Bliven – CIO MU Health Care

Conflict of Interest Bryan Bliven Has no real or apparent conflicts of interest to report.

Learning Objectives • Discuss health system executives’ views on UCD and UX with HIT • Correlate investments in UX with improved organizational financial

outcomes • Identify indicators of ROI for UX focused improvements to HIT

An Introduction of How Benefits Were Realized for the Value of Health IT

http://www.himss.org/ValueSuite

UX – Here to save the day!

UX to Healthcare Exec

UX to a Healthcare Exec

What Is UX?

UX = User Experience A person’s perceptions and responses that result from the use or anticipated use of a product, system or service User Centered Design

These are often overlooked

Project Planning

UX Overview

Information Architecture

Information Architecture - example

Interaction Design

15%

decrease

in Time in

EMR for

Pediatrics

Visual Design

Visual Design

1000+

downloads

Avg 5.7

datapoints

per week*

Usability Engineering

Usability Engineering

Easy to use

functionality

that promotes

secure storage

of images

User Stories

Weak Version: As a coffee drinker, I need to keep my coffee warm.

Stronger Version: As a coffee drinker, I need the ability to keep my coffee warm, so that it does not cool off between my travel from home to work.

Strongest Version: As a coffee drinker, I need the ability to keep my coffee warm, so that it does not cool off between my travel from home to work while riding the bus.

User stories

Eliminated a

planned

development

cycle

Saved 300k!

1000k

patients

In first

quarter

http://www.himss.org/ValueSuite

Questions • Bryan Bliven • CIO – University of Missouri Health Care • 5738173032 • blivenbr@health.Missouri.edu

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