uxsg office visit #3 for singapore polytechnic s.e.e.d student interest group - ux at bellabox
DESCRIPTION
UXSG Office Visit #3 for Singapore Polytechnic S.E.E.D Student Interest Group - UX at bellabox Nov 15th 2014TRANSCRIPT
15th Nov 2014
UXSG Office Visit #3
for Singapore Polytechnic S.E.E.D Student Interest Group
topics• How UX is being practiced in each company / workflow in the UX
company
• about bellabox
• UX at bellabox
• The history of yourself
• How did you venture into the UX industry
• What were you doing previously
• What do you like about UX / What made you stay in the field of UX?
bellaboxvirtual office visit
for Singapore Polytechnic S.E.E.D Student Interest Group
about bellaboxstarted in Oct 2011 in Australia & Singapore by twin sisters Emily & Sarah Hamilton
“bella” was their first family dog & “box” comes from the box business
UX at bellabox
Re-design of 2 year old business processes and system architecture
as we grew from 8k+ to 45k customers within a year
our question : how do we support even more customers
and keep them happy?
design & dev team2 UX Designers, 1 Design Intern, 1 Visual Designer
1 Front-end Developer 1 Infra (Full Stack), 3 Web Developers
Credit : https://medium.com/@tyahma/how-to-hire-product-people-aab926e077c8
Credit : https://medium.com/@tyahma/how-to-hire-product-people-aab926e077c8
the process• understanding our environment
• understanding our customers
• design strategy
• product requirements and analysis
• product roadmap
• information architecture
• task flows
• prototyping & testing
• development
• marketing launch & measuring
understanding our environment
across 15 days 2 countries
20+ team member interviews and 2 workshops
focused on “user experience” as a topic to identify where,how and who we would start with
hybrid approach with design, development
PO co-located at their office 80-90% of time
understanding our customers
2 days 2 countries
20+ team members
focused on “customer journey” as a topic
to identify where,how and who we would start with
helped identify key customer journey points to tackle for the
project
design & dev strategy
product requirements & analysis
• Product Design
• Epic Planning and Prioritisation
• Understanding user research done by bellabox team
• Competitor Analysis (Functional and Visual)
• Discuss Brand Strategy
• Technical
• Initial System Analysis on v1
• Migration Planning (Data and Settings)
• Setup Test Environments for Drupal
• Operations
• Prototype new box allocation and payment check flow for AU Women
setting up the roadmap & focus on delivery
S P R I N T ( 2 W E E K S ) 1
1 1 T H N O V 2 0 1 3
2 2 5 T H N O V
2 0 1 3
3 9 T H D E C
2 0 1 3
4 2 3 R D D E C
2 0 1 3
X M A S / N E W Y E A R
5 6 T H J A N
2 0 1 4
6 2 0 T H J A N
2 0 1 4
D R A F T
7 3 R D F E B
2 0 1 4
D R A F T
8 1 7 T H F E B
2 0 1 4
D R A F T
9 3 R D M A R
2 0 1 4
B E TA O P T I N
1 0 1 7 T H M A R
2 0 1 4
D R A F T
1 1 3 1 S T M A R
2 0 1 4
P R O D U C T
D E S I G N M I K E ,
C H A R M A I N E , S H E L D O N
Z AV I E R M I C H A E L
R E S E A R C H A N A LY S I S E P I C P L A N N I N G
R E S E A R C H A N A LY S I S S T O R Y P R I O R I T I S AT I O N
I N F O R M AT I O N A R C H I T E C T U R E TA S K F L O W S
TA S K F L O W S
P R O T O T Y P E S
TA S K F L O W S W I R E F R A M E S V I S U A L D E S I G N
W I R E F R A M E S V I S U A L D E S I G N
W I R E F R A M E S V I S U A L D E S I G N
F R O N T- E N D
W I R E F R A M E S V I S U A L D E S I G N F R O N T- E N D
T E S T I N G F R O N T- E N D Q A
V 2 . 1 D E S I G N V 2 . 1 D E S I G N
T E C H
A LV I N , A L E X R YA N , A L I F
M I C H A E L
I N I T I A L S Y S T E M A N A LY S I S
A R C H I T E C T U R E
M I G R AT I O N PAY M E N T 1 . 5 O R D E R 1 . 5
M I G R AT I O N PAY M E N T 1 . 5 O R D E R 1 . 5
M I G R AT I O N PAY M E N T 1 . 5 O R D E R 1 . 5 F E E D B A C K 1 . 5
M O B I L E M A I L S 1 . 5
M I G R AT I O N P L A N N I N G I N V E N T O R Y S U B S C R I P T I O N S T O R E
B R A N D M A N A G E M E N T O R D E R S A L L O C AT I O N M U LT I - C O U N T R Y
PAY M E N T 2 . 0 M I G R AT I O N
S H I P P I N G P R O F I L E S P R O M O T I O N S
F E E D B A C K 2 . 0 C S 2 . 0 A R T I C L E S R E W A R D S
N O T I F I C AT I O N S A N A LY S I S R E P O R T I N G T E S T I N G , I T E R AT I N G
T E S T I N G , I T E R AT I N G PA R C E L T R A C K I N G D A S H B O A R D S
T E S T I N G , I T E R AT I N G
O P E R AT I O N S
E M I LY, S A R A H , J A S M I N E ,
AT I Q A H , K AY L A
A L E X A N D R E , M A R I O N , E M I LY V.
A L E X , M I C H A E L
A L L O C AT I O N 1 . 5 A U S T R A L I A W O M E N PAY M E N T 1 . 5 A U S T R A L I A W O M E N
A L L O C AT I O N 1 . 5 A U S T R A L I A W O M E N PAY M E N T 1 . 5 A U S T R A L I A W O M E N
A L L O C AT I O N 1 . 5 A U S T R A L I A W O M E N PAY M E N T 1 . 5 A U S T R A L I A W O M E N
PAY M E N T 1 . 5 A U S T R A L I A W O M E N F E E D B A C K 1 . 5 D E C B O X S I N G A P O R E
A L L O C AT I O N 1 . 5 A U S T R A L I A W O M E N PAY M E N T 1 . 5 A U S T R A L I A W O M E N C U S T O M E R S E R V I C E 1 . 5 - I N T E R C O M . I O S I N G A P O R E
A L L O C AT I O N 1 . 5 A U S T R A L I A W O M E N PAY M E N T 1 . 5 A U S T R A L I A W O M E N F E E D B A C K 1 . 5 J A N B O X S I N G A P O R E A U S T R A L I A
A N A LY T I C S 1 . 5
A L L O C AT I O N 1 . 5 A U S T R A L I A W O M E N
PAY M E N T 1 . 5 A U S T R A L I A W O M E N
A N A LY T I C S 1 . 5
A L L O C AT I O N 1 . 5 A U S T R A L I A W O M E N
PAY M E N T 1 . 5 A U S T R A L I A W O M E N F E E D B A C K 1 . 5 F E B B O X S I N G A P O R E A U S T R A L I A
C U S T O M E R S E R V I C E 2 . 0 I N T E R C O M . I O A U S T R A L I A
A L L O C AT I O N 2 . 0 A U S T R A L I A W O M E N PAY M E N T 2 . 0 A U S T R A L I A S I N G A P O R E A L L
A N A LY T I C S 2 . 0
A L L O C AT I O N 2 . 0 A U S T R A L I A W O M E N PAY M E N T 2 . 0 A U S T R A L I A S I N G A P O R E A L L F E E D B A C K 2 . 0 M A R B O X S I N G A P O R E A U S T R A L I A
A N A LY T I C S 2 . 0
A L L O C AT I O N 2 . 0 A U S T R A L I A W O M E N PAY M E N T 2 . 0 A U S T R A L I A S I N G A P O R E A L L
A N A LY T I C S 2 . 0
M A R K E T I N G
E M I LY, S A R A H , S T E P H A N I E ,
B I Y I N G , L A U R E N , B E C K S
A L B E R T
G O T O M A R K E T P L A N N I N G M I G R AT E A C Q U I S I T I O N T R A C K I N G - G O O G L E TA G M A N A G E R
M I G R AT E A C Q U I S I T I O N T R A C K I N G - G O O G L E TA G M A N A G E R
A L P H A S I T E S N E A K P E A K
B E TA O P T I N - V O L U N T E E R - I N V I T E S
L I V E I N V I T E S
user scenariosScenario 1 (Example)
Description in the form of a job story from the perspective of the user: When you ___, you want to ___, so you can ___.
When you have a Bellabox subscription, you want to check your dashboard, so you can keep up with the status of your boxes, pending orders, and anything that needs my attention.
User Tasks
These are the tasks you want the user to be able to complete.
• Check the status of your next box
• Check the status of your pending orders
information architecture
task flow analysis
user interface flow
test early & often
prototyping for Mobile
beta launch -> Live
key learnings
key learnings• Business as usual while over-hauling a business is incredibly tough
work
• We have had key project team members leave due to the hectic nature of running a business and creating a new platform
• Maintain focus on customer needs
• Don’t be distracted by growth. You are at critical juncture where lack of focus can delay project plans significantly
key learnings• Hybrid model kinda works
• Lean In-house dev team
• Combined with Heavy out-sourced Design & Dev team
• Looking back, we would move towards in-house sooner rather than later after majority of work is completed BUT hiring is tough (for everyone)
• Learn from Enterprise
• Be great at documentation, process design
• Identify bottlenecks early and work on removing obstacles
history about myself
How did I venture into UX Industry?
how did i venture into ux industry?
what was I doing previously?• 1999 - Freelance Web Design / Development
leading to web hosting for SMEs
• 2002 - Research & Development - A Robust Rule-based Event Management System for Call Data Records - Société Générale
• 2003 - Network Engineer - NEC Solutions
• 2004 - Full-Stack development - Palm & Windows Mobile - K.C. Dat, Nippon Express, Air Asia , Singapore Zoo, Jurong Birdpark, Changi Airport Terminal 1 & 2, M1, Mapletree ...
• 2005-2007 - Business Process Consulting - VISA International- Robert Bosch SEA
• 2008 - Took a break in EVE Online - Internet Spaceships is serious business
• 2009 - Portal Development - ST701, SPH, Online Classifieds
• 2010 - Scrum Master - iProperty Singapore
• 2012 - Mobile & UX Lead - iProperty Group (Malaysia, Singapore, Hong Kong & Indonesia)
• 2013 - Senior Product Manager 2014 - Chief Operating Officer - bellabox Australia & Singapore
some apps i’ve worked on
What do you like about UX
• focus on the customer and understanding them before making decisions
• focus on internal users and understanding them
• once we done that, making decisions with these factors in mind
What made you stay in the field of UX?
• not a “UX” professional, no one (except recruiters) would hire me to be a UX designer. I wouldn’t hire myself :p
• I have learnt what I need to perform some basic tasks, would hire when it gets to a certain level beyond me
• I stay engaged with community & topics as find it useful to act as bridge between ux, technical & business
don’t have the right team yet? here are some great books to read
thank you
@michaelon9
see you around at
Agile SG #agilesg UXSG #uxsg
ProductCamp SG #pcampsg