Visual. Auditory. Reading. Kinesthetic.

From the Training Room to the Call Center Floor: How to be a Success!

Introducing…...

Visual. Auditory. Reading. Kinesthetic.

From the Training Room to the Call Center Floor: How to be a Success!

Name Your Style!

Visual: Learn through Visuals and Images

Auditory: Learn through Verbal communication

Reading: Learn through displayed words

Kinesthetic: Learn through physical actions

What is your learning

style?

How was V.A.R.K born?

Before the VARK method exist it was widely known as VAK which has dated back for many years. In 1987 the first mention of VARK was introduced by Neil D. Fleming , a teacher from New Zealand who has taught in Universities, Secondary education and High Schools. Neil D. Fleming took the commonly used VAK method and broke the Visual dimension category into two methods, symbolic for Visual and Text for Read and Write, thus creating a fourth mode and rebirthing the VARK learning styles.

Visual Learning StyleDefinition: learning style in which ideas, concepts, data and other information are associated with images and techniques.

Benefits of being a Visual Learner includes:•Retention•Reading Comprehension•Personal Achievement•Critical thinking•Spatial Sense

Enhance the Training for a Visual Learner

● Use color, layout, spatial organization, and 'visual words' in your training.

Examples include: pictures, visuals, and maps.

A B C

• Use color and pictures in place of text, wherever possible. If you don't use the computer, make sure you have at least four different color pens.

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Enhance the Training for a Visual Learner

• Systems diagrams can help you visualize the links between parts of a system.

Enhance the Training for a Visual Learner

• The visual journey or story technique helps you memorize content that isn't easy to 'see.' The visual story approach for memorizing procedures is a good example of this.

What visual tools does your agency use?

Enhance the Training for a Visual Learner

Visual Learning Style

Exercise

Visual Learning Style Exercise • Ease Drop

• Assessment• Empathy/Validating

Statement• Probing Questions• Paraphrasing• Transitional Phrases• Investigate• Active Listening

Visual Learning Style Exercise • Interrupting

• Assessment• Empathy/Validating

Statement• Probing Questions• Paraphrasing• Transitional Phrases• Investigate• Active Listening

Visual Learning Style Exercise • Being Nosey

• Assessment• Empathy/Validating

Statement• Probing Questions• Paraphrasing• Transitional Phrases• Investigate• Active Listening

Visual Learning Style Exercise • Giving Advice

• Assessment• Empathy/Validating

Statement• Probing Questions• Paraphrasing• Transitional Phrases• Investigate• Active Listening

Visual Learning Style Exercise • Prioritization

• Assessment• Empathy/Validating

Statement• Probing Questions• Paraphrasing• Transitional Phrases• Investigate• Active Listening

Active Listening

Paraphrasing

Assessment

Empathy/Validating

Transitional Phrase

Auditory Learning StyleDefinition: learning style in which a person learns through listening.

The Auditory Learner:•Understands through verbal direction•Participates in group discussions and group activities•Reading aloud to retain information•Puts information into a rhythmic pattern such as a rap, poem or song

Enhance the Training for an Auditory Learner -Attend lectures and

discussions-Use a tape recorder-Describe the information to someone who wasn’t there

-Remember the examples used during presentation- jokes, anecdotes stories, etc

What Auditory tools are used at your agency?

Auditory Learning Style

Exercise

Rapport Wheel Rapport

Active Listening

Paraphrasing

Assessment

Empathy/Validation

Transitional Phase

Reading/Written Learning Style

Definition: The learning style in which a person takes in information through displayed words.

Learning materials that are primarily text-based are strongly preferred by these learners.

Enhance the Training for a Written Learner

● Use Glossaries/Dictionaries: to learn key words, meanings and definitions

Enhance the Training for a Written Learner

● Use Notes: people who prefer this learning style like to take extensive notes that they will be able to return to and review, and create new ones or condensed versions for studying.

Enhance the Training for a Written Learner

-Rewrite ideas and principles into different words-Organize diagrams/graphs into statements-Turn reactions, actions, charts, etc. into words-Practice with multiple choice questions

What written/reading tools does your agency use?

Reading/Written Learning Style

Exercise

Reading/Written Exercise

Let’s test your memory

Kinesthetic/Tactile Learning Style

Definition: the learning style in which a person will learn by carrying out physical activity.

The Kinesthetic Learner:•“Do-ers”, rather than thinking before initiating action•Sometimes struggle with reading and writing•Enjoy moving around•Thrive in a “hands on” enviroment.

Enhance the Training for a Kinesthetic Learner

Present the information in a hands on activity.

Ex. Role Play

Enhance the Training for a Kinesthetic Learner

- For visualization, focus on the sensations you would expect in each scenario. For example, describe the physical feeling of your action.

What kinesthetictools does your agency

use?

Kinesthetic/Tactile Learning Style

Exercise

Name Your Style

Visual: Learn through Visuals and Images

Auditory: Learn through Verbal communication

Reading: Learn through displayed words

Kinesthetic: Learn through physical actions

Multi-Modal: Learns using a combination of V.A.R.K

Has your learning style

changed?

Maintaining Your Success

Tools to Maintain Your SuccessInformation Overload:- Organize information and protocols- Utilize notes- Cheat sheet

Tools to Maintain Your Success Self-Confidence:- Positive reinforcement - Build relationships with the people you work with – Support

- Resiliency

Tools to Maintain Your SuccessConquer Stress: -Breathe-Stretch

-i.e. Take 1o-Use your breaks to rejuvenate -Mental breaks to re-group

-i.e. Quiet Room-Keep a Journal

Tools to Maintain Your SuccessAlways have confidence in yourself and the work you do because no matter what type of help you’re providing you’re making a difference in the community.

Thank you!