vakmedia process management conference 2017
TRANSCRIPT
Copyright © Philip HoltSTRICTLY CONFIDENTIAL – DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION
Leading with Lean
Philip HoltHead of Operational Excellence
Accounting Operations
Copyright © Philip HoltSTRICTLY CONFIDENTIAL – DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION
Founded in 1891HQ in
Amsterdam NL
Sales of circa. €17Bn
Circa. 69K Employees
R&D Investment of around 7% of
revenue
Present in over 100 Countries
About Royal Philips
Leading with Lean
“Our goal is to improve the lives of 3 billion people a year by 2025”
Copyright © Philip HoltSTRICTLY CONFIDENTIAL – DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION
The Leadership Problem
Leading with Lean
Only 13% of Employees
worldwide are engaged at work
Sources: Gallup 2013 Employee Engagement Survey & Harvard Business Review 2013
24% of Employees are actively disengaged
71% of Senior Executives rank
Employee Engagement as very important for
Organisational Success
?
Copyright © Philip HoltSTRICTLY CONFIDENTIAL – DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION
A Work day like an episode of Scooby Doo
Leading with Lean
5. The mystery is solved, usually by Velma
1. The 'gang' arrive at a location for some, often unknown, reason
4. Scooby and Shaggy are chased by a ghoul or spectre of some form
3. The gang find themselves embroiled in the problem and observe the same superficial cause
2. It appears that some strange things have been occurring, with some apparently supernatural cause
Copyright © Philip HoltSTRICTLY CONFIDENTIAL – DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION
The Mindset
Leading with Lean
“Be a Yardstick of Quality. Some people aren’t used to an environment where excellence is expected”
Copyright © Philip HoltSTRICTLY CONFIDENTIAL – DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION
Leading with Lean
Leading with Lean
Copyright © Philip HoltSTRICTLY CONFIDENTIAL – DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION
Leadership Activism
Leading with Lean
FROM:Advocate /
Involved
To:Activist /
Committed
- Set Targets- Delegate- Support- Observe
- Achieve Targets- Lead
- Participate- Role Model
Copyright © Philip HoltSTRICTLY CONFIDENTIAL – DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION
Virginia Mason
Leading with Lean
Start of the 21st Century:• Survival • Poor retention • Leadership Change• A Defective Product
(34% rate)
The Challenge:• Who is our Customer?• Processes designed around
staff, not Patients• Patients’ care too low
Copyright © Philip HoltSTRICTLY CONFIDENTIAL – DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION
Virginia Mason
Leading with Lean
“…you need to have visible and committed Leadership; not advocacy leadership…” – Dr. Kaplin
The VMPS(Virginia Mason Production System)
Copyright © Philip HoltSTRICTLY CONFIDENTIAL – DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION
Genchi Genbutsu (go see) At the Gemba (where possible) Must be fact based Not just for Manufacturing The Workplace as a Showcase of
Excellence
Living the Lean Principles Not just being seen; supports Activist
Leadership Understanding the status now Building Trust Check = Care
Visible Leadership
Leading with Lean
Copyright © Philip HoltSTRICTLY CONFIDENTIAL – DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION
Visible Leadership
Leading with Lean
1.Who is this?
2. What is wrong with the Photo?
Copyright © Philip HoltSTRICTLY CONFIDENTIAL – DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION
Mosquito Leadership
Leading with Lean
Infects the Organisation with Change
Influences beyond their sphere of control
Takes a Thought Leadership role
Disruptive not a nuisance
Challenges the Status Quo
Lives the Culture that the Organisation wants
Copyright © Philip HoltSTRICTLY CONFIDENTIAL – DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION
Coaching Leadership
Leading with Lean
FROM:Directive /
Telling
To:Coaching /
Asking
Micro-Manager Expert Command & Control Distrust Opinion Based Remote / Distant
‘Problem Solving’ Hire and Instruct Short-Term View
Strategist Leader Agree & Expect Entrust Fact Based Problem Solving at
the Gemba Hire and Learn Long-Term Vision
Copyright © Philip HoltSTRICTLY CONFIDENTIAL – DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION
Lean Leadership
Leading with Lean
Leadership Activism provides the essential
elements of Role Modelling and leading
by example
Mosquito Leadership multiplies the Leader’s
impact beyond their span of control, which will usually, even in the case of Senior Leaders,
be quite small
Visible Leadership ensures that the
employees see what the Leader is doing and helps to engage the team members
Coaching Leadership moves from directive
to coaching leadership and enables sustainable
improvement
Copyright © Philip HoltSTRICTLY CONFIDENTIAL – DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION
Thank you!
Leading with Lean
Thank you!
Philip Holt
LinkedIn: Philip HoltWebsite: leadingwithlean.com
Twitter: @LeanMaster1
Leading with Lean