val event workshop 3
DESCRIPTION
TRANSCRIPT
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Brokerage
Tony DailideAssistant Director, Personalisation
Leicestershire County CouncilAdult Social Care Service
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What is Brokerage?
Dictionary definition:“an agent who functions as an intermediary between two or more parties in negotiation agreements, bargains, or the like”
The In Control definition of a support broker is:An individual who:
• Has the role of helping people plan and organise and support they need
• Does not have the job of rationing resources
• Does not have the job of providing services
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Where is Leicestershire?
• Co-event held on the 4th Feb `10
• Facilitated by iMPOWER
• Attended by service users
• Looked at different options and models
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Different levels of brokerageWould we need a different range of options to suit different service user needs?
SU broker
SU acts as own broker using
the web
Generic support broker
Specialist support broker
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Who could deliver brokerage?
PUBLIC SECTOR
PRIVATE SECTOR
3RD SECTOR
INDIVIDUALS
Front line staff Private sector commercial organisations
Centres For Independent Living
Service user
Commissioners Private sector – independent / Self employed
VCS organisations
Carers / Support network / Family
Arms length service delivery body
Social Enterprise
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Which models for Leicestershire?
PUBLIC SECTOR
PRIVATE SECTOR
3RD SECTOR
INDIVIDUALS
Front line staff Private sector commercial organisations
Centres For Independent Living
Service user
Commissioners Private sector – independent / Self employed
VCS organisations
Carers / Support network / Family
Arms length service delivery body
Social Enterprise
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Advantages and Disadvantages
Type of model Advantage Disadvantage
Provided by the council
• Able to use existing contractual arrangements
• Already have an existing relationship with service user
• Allows changes to he existing system to be made in a more controlled and cost effective manner
• Likely to be a subjective advisor
• May not be commercially aware
• Seen as an “old” way of working
• Support planning maybe less creative and innovative than external partners
• May be less able to negotiate “creative” or cost effective services
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Advantages and Disadvantages Type of model Advantage Disadvantage
Provided by the 3rd sector
• Uses community services in the local area
• May encourage innovation
• Likely to already have a good understanding of needs and possible solutions
• Influenced by own particular cause
• Services offered are likely to be for one user group only
• If offers services in the same market, likely to be a subjective advisor
• Brokerage market is currently under-developed
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• What do you think is the most appropriate model for delivering brokerage – who should deliver?
• How can we minimise conflict of interest and maximise the market?
• What resources do you have available to do this?
What does brokerage mean for you?
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We need your help!Aim • To build as detailed knowledge base; of Private
and Voluntary Providers• Including as much detail on services available as
possible
How you can help• Keep in contact• Think about different services you can offer• Send us details of your service including areas
covered, services offered etc.
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Engagement with Providers
Edd TillenCommunications Officer, Personalisation
Leicestershire County CouncilAdult Social Care Service
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What is it?
• Communicating
• Listening
• Sharing views and ideas
• Working up solutions
• Involving and participating: Co-producing
• Empowering
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Why?
• Develop joined up working
• Ensure we have the channels to understand and connect
• Promotes and shares best practice
• Need contributions from experts – YOU
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Our Programme
Core reference
group
Staff Forum
CarerForums
Provider
Forums
User Forums
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Provider Forums
Provider Forums
3rd Sector XY Ltd.AB Company
AB Voluntar
y
?? ?? ?? ??
?? ?? ??
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• Provide feedback and advice
• Represent the diversity of Partner and Provider perspectives
• Bring experience and perspective
• Contribute ideas
Requirements of Forum Members
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Exercise
• What are your ideas for engaging and communicating with providers?
• What are your 3 main priorities?• needs to start?
• needs to be carried on?
• needs to stop?
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Contact details:• Richard Wilson
Service Manager - Market Shaping [email protected]
• Chhaya McDonald Engagement Officer – Personalisation [email protected]
• Claire Payne Team Support Officer
• Edd Tillen Communication Officer- Personalisation [email protected]