value driven management building an anti-fragile organization · product architecture & agile...
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Victoria Hall & Linda Luu
VALUE DRIVEN MANAGEMENT Building an anti-fragile organization enabling business agility at scale
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• Principal at ThoughtWorks; CSM, CSP • Decades of industry experience as an
executive and individual contributor • Lives in Santa Fe, NM loves the outdoors
Linda Luu Victoria Hall
• Principal at ThoughtWorks • Lean UX, Product & Portfolio Coach • Author of The Lean Product Guide • Lives in San Francisco, loves vegemite @LindaKLuu
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Only a fool would try to make a 5-year prediction in a world that is so random.
Credit Suisse CEO, Tidjane Thiam
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Source: http://bestthenews.com/article/evolution-fintech-regulation-
india-fri-04292016-1254.html
NARROWING THE GAP
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Tech
nolo
gy
Chan
ge
Time
Tech available to
new disruptors
Enterprise’s ability to absorb
new tech evolution
Gap in ability to explore and
exploit opportunities
Industry Models
Technology Maturity
Technology adoption use cases
Business Process
Business Model Evolution
Tech
nolo
gy
Chan
ge
Time
Tech available to
new disruptors
Enterprise’s ability to absorb
new tech evolution
Gap in ability to explore and
exploit opportunities
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Today
VALUE MANAGEMENT
PRINCIPLES
STORIES
GETTING STARTED
Q&A
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VALUE DRIVEN MANAGEMENT Building a responsive
enterprise through Portfolio Management
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CAPABILITY IS DETERMINED BY CULTURE
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CROSSING THE CHASM
11 *Circa 1952
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DESIGNBUILD TEST
SHOWCASES
Agile Teams
TEST
Centralized QA
RELEASE
IT Operations
WATER - SCRUM - FALL
https://www.scrumalliance.org/community/articles/2015/june/water-scrum-fal
INVEST PLAN
Exec + Finance PMO
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“The last mile”
RELEASE
BUILDLEARN
RELEASE
BUILDLEARN
RELEASE
BUILDLEARN
CONTINUOUS DESIGN. CONTINUOUS DELIVERY
INVEST PLAN
Exec + Finance PMO
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EXECUTIVE VISION & STRATEGY
GOAL GOAL GOAL
BET BET
VISION
PRODUCT ARCHITECTURE & AGILE DELIVERY
RELEASE
BUILDLEARN
RELEASE
BUILDLEARN
RELEASE
BUILDLEARN
CONTINUOUS DESIGN. CONTINUOUS DELIVERY
PORTFOLIO MANAGEMENT
$ ?
MEASURING VALUE
XTHE RESPONSIVE ENTERPRISE
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6 PRINCIPLES OF VALUE MANAGEMENT
• Outcome based strategy
• Value prioritization
• Lightweight planning & governance
• An adaptive, learning culture
• Autonomous teams
• Cross-functional & collaborative decision making
PRODUCT ARCHITECTURE & AGILE DELIVERY
RELEASE
BUILDLEARN
RELEASE
BUILDLEARN
RELEASE
BUILDLEARN
CONTINUOUS DESIGN. CONTINUOUS DELIVERY
PORTFOLIO MANAGEMENT
EXECUTIVE VISION & STRATEGY
GOAL GOAL GOAL
BET BET
VISION
$ ?
MEASURING VALUE
X
TheResponsiveEnterprise
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STORY & EXAMPLES
Applications of Value Management
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STORY #1
Outcome based strategy
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ALIGNMENT?
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A tale of two trucks.
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COMMUNICATING STRATEGY
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Vision Goal Bet Initiative
What will we become?
How might we achieve this
Vision?
How might we understand
more about a Goal?
What actions are we taking
to further learn about or
deliver on this Bet?
We will be the highest value
wholesale distributor
Grow presence for
small business
customers
Expand self service options
for pop-up restaurants
Develop a handheld ordering solution
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Decide on funding levels for goals
OUTCOMES THAT MATTER
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Patient health or lives saved over
cost containment Expanding customer’s financial
options over number of
credit cards opened
Profit per user over
schedule gate met
Market share acquired over number of leads generated
LEAN VALUE TREE
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GO!
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STORY #2
Deciding better
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YOU AND YOUR PMO
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STOP FOCUSING ON CONTROL
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START ENABLING CREATIVITY
DO ONE THING AT A TIME
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LEARN FASTER & STEER BETTER
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Build, Measure,
Learn
Ideate, Measure,
Learn
DECISION MAKING WILL CHANGE
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STORY #3
Delivering value: people, culture and people
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In the old days….
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Build a new retirement
income product
GOAL
FROM
Help customers transition to retirement
TO
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VISIONING RESEARCH MVP DEFINITIONIDEATION EXPERIMENTATION
FEEDBACK
BUILD - MEASURE - LEARN
PIVOTChange direction
Double down
Abandon x
Our Ideation and Delivery Approach
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PIVOTChange direction
Double down
Abandon x
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Help customers transition to retirement
GOAL
FROM
Support boomers through their
retirement journey
TO
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How might we measure the success of adopting a
value driven approach?
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6 PRINCIPLES OF VALUE MANAGEMENT
• Outcome based strategy
• Value based prioritization
• Lightweight planning & governance
• An adaptive, learning culture
• Autonomous teams
• Cross-functional & collaborative decision making
PRODUCT ARCHITECTURE & AGILE DELIVERY
RELEASE
BUILDLEARN
RELEASE
BUILDLEARN
RELEASE
BUILDLEARN
CONTINUOUS DESIGN. CONTINUOUS DELIVERY
PORTFOLIO MANAGEMENT
EXECUTIVE VISION & STRATEGY
GOAL GOAL GOAL
BET BET
VISION
$ ?
MEASURING VALUE
X
TheResponsiveEnterprise
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VALUE DRIVEN MANAGEMENT What We’ve Learned
Getting Started
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What we’ve learned.
Executives must change (it’s not just about the people doing the work!)
Right people, right roles
Products, not projects
Tech as enabler vs Tech at core
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DECIDING WHERE
TO START
Think big, start small, move fast
• Thin slice approach
• Identify a reason to change
• Build small, cross-functional teams
• ‘Test and learn’ approach
• Align work to value
• Visualize existing investments - is everything aligned to high value goals?
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BUILDING A RESPONSIVE ENTERPRISE
CULTURE
APPROACH TO
SOLUTIONS
INVESTMENT RISK
BUSINESS VIEW OF IT
IDEA TO REALIZATION CYCLE TIME
Responsiveness over
efficiency
Weeks, not months or years
Adaptive delivery,incremental learning
over Pre-defined solutions,
fixed plans.
Empowered teams,owning outcomes
over Command and control,
order taking.Incremental,
Intentionally balanced investment
over Large, upfront investments,
‘wait and see’ approach
Partnership, rapid delivery of value
over Service provider,
delivering features
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THE LEAN PRODUCT GUIDE
A practitioner’s guide to building viable products customers love.
Available on Leanpub
Free download for a limited time: http://leanproductguide.com/
4000 technologists with 34 offices in 14 countries
THANK YOU
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For any questions, please contact - Linda Luu ([email protected])
Victoria Hall ([email protected])