value of information systems and information technology in achieving zero defects

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Value of Information Systems and Information Technology in achieving zero defects Introduction:- Zero Defects- A concept which mainly emphasizes on the reducing the defects or error in a process was first coined by Philip Crosby. Defects are always correlated to cost and therefore it is essential for today’s business to provide excellent business to its customers in order to exist. Zero Defect concepts can be closely related to Six Sigma as both aims in reducing errors. The impact of IT/IS therefore cannot be ignored as today business faces a complex situation in all the aspects of business. The goal is to understand as to how IT solution has helped companies to face today’s business challenges in terms of minimizing errors. Role Of IT in DMAIC:- One of the me thods adopted by the company’ s to achi eve zero def ects is the DMAI C methodology i.e. Define, Measure, Analyze, Improve, and Control. IT/IS plays an important role in the DMAIC process. Define Phase:- During this phase the main task is to identify the business need keeping customers at first place and to prioritize the tasks which need full attention. This can be done with the help of Quality function deployment tool which converts the customer’s requirements into a computerized worksheets, charts, and templates etc. which are helpful in proper planning. Measure Phase:- The main objective of this step is to obtai n reli able data of any process. Prope r measureme nt is necessary for proper analysis of the process. The data collected must be able to specify the point at which error occurs (if any). One of the tool which can be used is Capability Analysis Tool which assists in analysis the efficiency of a process. Some of the features provided by these tools are:-

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