value stream mapping and metrics that matter

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Webcast:Value Stream Mapping &

Metrics that Matter

Helen Beal

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Winner of the 2016 DevOps Dozen “Most

Innovative DevOps Solution Provider”

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Agenda

How do VSM and DevOps relate?Why VSM?Metrics that REALLY MatterHow to VSM

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VSM & DevOps

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The Emerging DevOps Superpattern

DevOps

ITSM

Agile

Holac

racy

Lean

Theory of Constraints

Safety CultureLearning

Organisation

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• Reduce waste• to increase FLOW

• Customer focus• to increase VALUE

LEAN PRINCIPLES

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The Three Ways

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• Chapter 5: Selecting Which Value Stream to Start With

• Chapter 6: Understanding the Work in Our Value Stream, Making it Visible, and Expanding it Across the Organization

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DevO

ps

The DevOps Loop ©Ranger4

Why VSM

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Try answering these questions:

Do you suffer from:• Conflicting priorities?• Interdepartmental

tension?• Infighting within

leadership teams?

Do you have a clear understanding of how:• your organisation’s parts

fit together?• value is delivered to your

customers?

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A Value Stream Map allows you

to SEE the work.

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RealisationIdeaValue Stream

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Transformation: VSM, Coaching and Training

CHALLENGE: Increasing competitive and regulatory pressure demanding immediate, dramatic and

sustained improvement of work streams

Recommendations

• Use Value Stream Mapping with the senior management team to analyse the HSBC bank ringfencing value stream and identify waste

• Remove 7 layers of change approval• Move from waterfall to Agile• Process map test and environment provisioning for further improvements• Use coaching to sustain momentum and increase executive sponsor support

“I attended the DevOps Foundation course hosted by Ranger4 in January 2016. I wanted

to gain a clearer understand of what was meant by DevOps and more importantly what

that could mean for the business I was working within. The course was packed with information and the tutor was energetic and

knowledgeable throughout. The exam towards the end of the course was nothing to

be feared and with Ranger4's guidance I passed first time.The course solidified the foundations of my DevOps knowledge. It

boosted my confidence in speaking on the subject to the point I was able to start to pass

on knowledge to others within my organisation and start to drive transformation

towards a new way of working.”

Ryan Sheldrake,Build and

Environments Manager

Benefits

• Reduction in Value Stream from 354 elapsed days to just 89

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Metrics that REALLY Matter

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CultureAutomationLeanMetricsSharing

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DevOps Metrics

Frequency of Release Time to ReleaseFrequency of Defect Time to Fix a DefectFrequency of Outage MTTR

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“DevOps, in a sense, is about setting up a value delivery factory

– a streamlined, waste-free pipeline through which value can

be delivered to the business with a predictably fast cycle time.”

Mark Schwartz‘The Art of Business Value’

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“DevOps is form without content until we address the question of what goes in to the pipeline and

what happens when product emerges at the other end.”

Mark Schwartz‘The Art of Business Value’

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Ideation

Integration

ValidationOperation

Realisation

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ps


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Value Stream Mapping MetricsProcess Time Lead Time- Processing time- Touch time- Work time- Task time

- Throughput time- Response time- Turnaround time

‘Value Stream Mapping: How to Visualise Work and Align Leadership for Organisational Transformation’ 2014 (Karen Martin and Mike Osterling)

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%C&A

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Ideation

Integration

ValidationOperation

Realisation

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How to VSM

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Value Stream

Process

Task Task Task

Process

Value Stream Mapping• Macro org level view• Defines Strategic

direction (WHAT, WHY, KPI)

• Heavy LEADERSHIP involvement

Process Mapping• Micro org level view• Defines steps of a

process (WHAT, HOW, KPI)

• Heavy FRONTLINE involvement

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How many value streams do you have in

your organisation?

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VSM Artifacts

1. Value Stream Charter2. Current Value Stream Map3. Future Value Stream Map4. VSM Transformation Plan

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VSM Artifact 1:Value Stream Charter

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VSM Artifact 2:Current Value Stream Map

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55 people to review and sign off a business case of £1m

364 days lapsed working days (72 working weeks) days and 191 productivity days (38 weeks) to deliver a project with hardware & software

268 internal employees and 20 externals are involved in delivering the project – that’s circa 25% of the whole of the company

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Remember the future

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SchemeResponse Centre

ScrumTeams Go-Live

Ask to do something Do something Done something

LT: 5 daysPT: 5 days

%C&A 80%

LT: 32 daysPT: 2 days

%C&A 95%

LT: 50 daysPT: 50 days%C&A 80%

5 days 50 days 32 days

ORGANISATIONFuture State Value Stream Map

PROJECTOWNER

DATE

Customer

Standard document

and content library

Create scheme

response centre

Create Scrum team

Address testing

Tools

VSM Artifact 3:Future Value Stream Map

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VSM Artifact 4:VSM Transformation Plan

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Ranger4 can facilitate your

VSM or teach & coach you to

VSM.

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Ideation

Integration

ValidationOperation

Realisation

DevO

ps


Takeaways:• VSM takes huge chunks of waste away• 2x2 days, leaders in a room to decide on a plan• Ranger4 can facilitate• Can be a foundation of DevOps

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Be DevOpstastic

value stream mapping and metrics that matter

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