Vanessa HinesVanessaHines14@gmail.com ● 916-791-5023 ● LinkedIn.com/in/VanessaHines

HUMAN RESOURCES PROFESSIONAL

High energy, results oriented human resources professional offering versatile experience in staffing, compensation, employee relations, training, performance and career development. Successful track record of creating effective hiring strategies, resourcefully solving critical and complex employee issues and developing talent across all levels of an organization. Strategic business partner with effective communication, organizational and analytical skills.

PROFESSIONAL EXPERIENCE

QUEST DIAGNOSTICS, Madison, NJ 2006 – 2014Senior HR Generalist - Corporate (2014)Provided HR expertise regarding employee relations and policies to all levels of management and non-management across the organization in 50 states. Proactively created and developed solutions with management addressing employee issues including performance management, career development, and leave of absence.

Communicated, trained, and assisted managers and employees with transition of company-wide restructuring of support services to Centers of Excellence. Resulted in a 100% rollover success rate.

Successfully collaborated, strategized, designed and standardized HR policies, procedures, and processes with HR committee which ensured consistency and legal compliance.

Conducted required research, investigations and analysis, when needed, in cases of sexual harassment or discrimination and provided timely resolutions. Resulted in effectively closing claims and saved the company significant financial loss.

Human Resources Manager - West Region (2006 – 2013)Effectively coached and led a team of 8 to 12 professionals in all areas of HR and Operations for six states (CA, OR, WA, AK, HI, and ID). Developed and implemented professional development and best practices training for all levels of leadership across the region. Identified trends and provided creative resolutions to management by empowering managers to effectively coach and mentor employees.

Designed and implemented initiatives which increased employee engagement from 48% to 85% and increased ESI (Employee Satisfaction Index) score 1-3 points each year.

Developed targeted retention plan that reduced turnover by 20% in five major job functions within three years of implementation and saved the company approximately $100,000.

Reduced department overhead costs by 40% through streamlining hiring and on-boarding processes while significantly increasing overall client satisfaction.

Vanessa HinesVanessaHines14@gmail.com ● 916-791-5023 ● LinkedIn.com/in/VanessaHines

Created and implemented regional training programs for change management, leadership development, and 360 degree performance appraisal process resulting in establishment of robust development plans which effectively prepared managers for the next role within the organization.

Ensured 100% compliance with all Federal and State Regulations. Resulted in clean audits with no findings.

TIMBERLAKE (AMERICAN WOODMARK, INC), Rancho Cordova, CA 2004 – 2006Customer Service ManagerManaged customer service department for California and Nevada Operations which consisted of approximately 200 employees, installers and contractors. Led a team of 17 customer service representatives and managed staffing, training, scheduling, compensation, budgeting, inventory control, billing, AP/AR and performance management.

Established department procedures, performance metrics, job descriptions, and career ladder for department. Effectively mentored and motivated team resulting in timely hiring, consistent superior customer service, higher retention and employee engagement.

Developed and maintained database applications for inventory supplies, shortages, and incorrect order tracking which significantly reduced costs and time of completion of projects.

Promoted cooperation between sales and operations. Resulted in bottom line savings, problem solving, and 100% on time and within budget project completion.

ADDITIONAL RELEVANT EXPERIENCE

ENTERPRISE RENT-A-CAR, Roseville, CA Human Resources Manager - Business Partner Human Resources Supervisor Sales Management Trainee

EDUCATION

BACHELOR OF ARTS IN BUSINESS ADMINISTRATION, EMPHASIS IN MANAGEMENT & MARKETING

California State University, Sacramento, CA

PROFESSIONAL AFFILIATIONS SHRM (Society for Human Resource Management) SEAC (Sacramento Employers Advisory Council) NAPW (National Association of Professional Women)