VANESSA JACKSON404.308.0700vanessajackson21@gmail.com www.linkedin.com/in/vanessainatlanta7MARKETING PLANPROFESSIONAL OBJECTIVE: To add value to an organization as a Business Analyst, Program Coordinator or Project Manager.PROFESSIONAL EXPERIENCE:Diversified experience including: Process Engineering, Collections, Customer Service, Credit Analysis, Retail Operations, Not for Profit Program Coordination and Management and Project Management. Strengths include fraud investigations, customer retention, negotiation and issue resolution, training, disaster recovery and business continuity planning and presentation. Preferred functions include Project Manager-User Acceptance Testing Project Manager-Business Process Re-engineering, Business Operations Analyst, Senior Fraud Analyst, and Retail Operations Analyst. Additional skills and experience developed through volunteer and community service experience. POSITIONING STATEMENT: I am a service-oriented team player who is exceptional at getting things done. I have used my skills and talents to successfully manage projects from wireless billing system conversions to a not for profit crowdfunding campaign. I love serving my community as a volunteer. My last assignment was at an animal welfare non-profit. I used my project management and business analysis to enhance social networking presence, develop tools to connect with possible donors and funders, interact with other animal welfare, senior services, and disability assistance organizations, and connect more funding resources in the animal welfare

I have extensive business analysis and project management experience in technical, non-profit, disaster recovery and customer service environments. I have managed projects from complicated technical first office applications to large community and not for profit events. I am interested in opportunities in the corporate and not for profit arena.

I am flexible, dependable employee and I adapt quickly to new environments. I have had great success working with diverse project teams during all phases of project planning coordination and monitoring. I believe I would be an asset in any organization where process improvement is embraced as a key component to organizational success. My contributions have helped to enhance the reputations of such firms as Verizon Wireless, EarthLink and Omega Engineering. Additional leadership skills acquired through volunteer board service and other experience help round out my perspective and skill sets.

The ideal position would allow for family time, community service, and personal enrichment. I am willing to relocate to a fairly large and flexible list of US locations. SKILLS:Technical SkillsBusiness AnalysisBusiness Processes and Procedures AnalysisBusiness Requirements Definition & DevelopmentBusiness Process Re-engineeringCustomer ServiceCommercial CollectionsDisaster Recovery & Business Continuity Planning Event PlanningLiaison with End users and Systems AnalystsProject Management Business Systems Documentation: Test Plans and Scripts, User Documentation, System Release Documentation, Process Documentation, Project Documentation, Training DocumentationFraud Investigation (identity and technical)Theory and Troubleshooting Microcomputers (A+ Hardware, A+ Software)Network Essentials (Network+)Security Fundamentals (Security+)Cisco CCNA: Network Fundamentals Cisco CCNA: Routing Protocols and Concepts (Cisco CCNA)Cisco CCNA: LAN Switching and Wireless (Cisco CCNA)Cisco CCNA: WAN Implementation and Support (Cisco CCNA)

Business SkillsAnalysis Business Process Re-engineering Business/Technical WritingCall Center OperationsCommercial CollectionsCommercial CreditCustomer ServiceEvent Planning Fraud Investigations Meeting FacilitationMicrosoft WordMicrosoft ExcelMicrosoft ProjectMicrosoft PowerPointMicrosoft VisioOffice ManagementOral Communication Personal AssistantProgram CoordinationProject ManagementReceptionistRetail Sales & Sales SupportQuickBooks Accounts PayableTraining Virtual Personal Concierge Grant ResearchGrant WritingNon-profit Program CoordinationSocial Media MarketingCrowdfunding Campaign Design and DevelopmentBehavioral SkillsAttention to DetailAdaptability Change Agency CoachingCollaborationCommitment to Quality Customer FocusDecisiveness Follow UpIndependenceInitiative Judgment Leadership NegotiationResolveTeam InfluenceTeamwork Tolerance for Stress TroubleshootingWork Prioritization and ManagementTARGET MARKET:Geographic Areas: Metropolitan areas in and around:Atlanta GeorgiaCharlotte North Carolina Stamford ConnecticutTampa FloridaTulsa OklahomaTypes of Industries: Not for Profit Organizations.Software Vendors and Related Service Providers Entertainment and Event Planning Firms. Business Continuity OrganizationsSpecialty Retail OperationsWireless Telecommunications Providers Customer Care Organizations.Size Of Organizations: Over 20 employeesCIVIC LEADERSHIP | COMMUNITY ENGAGEMENTVolunteer CaptainTransplant Games 2016 Cleveland OHVolunteer Ingenuity Cleveland Cleveland OHBoard President St. Paul Golden Age CenterAtlanta GA(501(c) 3 Senior Adult Day Program) Chair; Supervisory CommitteeGrant Park - S.A.N.D. Federal Credit UnionAtlanta GAChairCentennial Events Committee St. Paul UMCAtlanta GABoard of DirectorsYWCA Stamford CTBoard of DirectorsHilti Employees Federal Credit UnionTulsa OKBoard of Directors Grant Park - S.A.N.D. Federal Credit UnionAtlanta GAResource Allocation Volunteer United Way Tulsa OK & Atlanta GA