VARUN AGARWAL56 Newlands Ave, Scarborough, ON M1l 1R9

Cell: (403) 889 - 5529 agarwal_varun84@yahoo.com

OBJECTIVE

My goal is to secure a long-term position in financial market where my skills, experiences, and educational abilities would be utilized to there fullest

PROFILE

Over 5 years experience in banking customer service and sales with the ability to enhance customer relationships providing with effective and timely solutions

Tewlve months experience as an Team Leader where sucessfully contributed overall effectiveness and efficiency of Academy Bay through observation ,documentation and coaching on performance

Providing need based solutions to people by understanding their current and future financial needs Excellent problem solving and trouble shooting skills with identification of problem and applying policies to

recommend appropriate solutions and escalating issues when necessary Enjoy interacting and working as a team member with acknowledging the strengths of colleagues and contribute

to positive work enviornmrnt Organized, punctual, reliable, and persistent in seeing tasks through to completion

Certificate Mutual Funds Licience

WORK EXPERIENCE

Customer Relations CoordinatorTD Canada Trust, Toronto, ON, Canada November 2013 – Present

Reception - greeting clients in a courteous, efficient and professional manner and deliver Legendary customerexperience and create positive “First Impression” in customer lounge and over the phone

Assisting in preparation of cheques and daily bank deposits along with tracking inventory of and ordering office supplies and stationary

Identify sales and advice opportunities and refer customers to appropriate team members or Internal Team Members

Actively Participate in performance management process and contribute to branch objective for Operational Excellence

Manage customer flow by identifying customer needs and setting expectations for when and who would meet those needs and making customer appointments as required

Actively participate in regular meetings and coaching sessions and look for ways to contribute to on going improvement of overall branch LEI

Complete financial transactions such as deposits, withdrawals, bill payments and /or other account transactionsFor Customers in an accurate and efficient manner

Financial Service RepresentativeCIBC, Regina Saskatchewan, Canada March 2011 – November 2013

Handle client requests over the phone, determine their needs and provide them with the appropriate product or service that will benefit them

Ensure customer requests are met at initial point of contact in a friendly, courteous and professional manner Provide need based and timely solutions to customer issues without needless delay Ability to work under pressure and multi task with effectively manoeuvring through host systems such as Coins Analyze customer accounts and provide necessary steps for approval of Line of credit, Credit Cards, Loans,

overdraft, mortgages, secured loans, etc.

VARUN AGARWAL56 Newlands Ave, Scarborough, ON M1L 1R9

Cell: (403) 889 - 5529 agarwal_varun84@yahoo.com

Collections Officer Collect Corp, Toronto, Canada September 2010 – March 2011

Collection of debt for American Express customers based in United States over the phone Handling approximately 100 calls a day Providing exceptional Customer Service for inbound calls and outbound calls Analyzing customer accounts and providing appropriate solution to pay outstanding credit card balance

Business Development Support (Internship) June 2010 - August 2010Centre of Entrepreneurship, Centennial College, Toronto, Canada

Trained on and utilized project manager software Conducted research for business opportunities with Regulatory Health Professions Made phone calls for primary research and discussed business opportunities to prospective partners Assisted in procuring 5 lead developments

Administration Manager September 2007 - March 2009Pawan Corporation, New Delhi, India

Sold various textiles to approximately 20 retailers in a day Managed the accounting office Produced monthly budgeting and analytical reports Generated payroll ledgers, AR/AP ledgers; financial statements, year end closings, and bonuses Handled H/R issues and daily operations of the enterprise

Executive Assistant - Call Centre July 2006 - August 2007 Convergys India Services Limited , New Delhi, India

Resolved Citibank United States based customer issues over the phoneand handled approximately 150 calls a day Took appropriate action to efficiently resolve customer complains Provided exceptional customer service while handling incoming calls Listened to customers, analyzed their needs and offered need based solutions Received and incorporated feedback from management to improve personal and business goals

EDUCATION

Post Graduate Diploma in International Business Management September 2009 - August 2010Centennial College, Toronto,CanadaRelevent courses included: International Marketing, Business Law, International Banking & Finance,

Project Management

Bachelor of Arts (Major in Entrepreneurship and Small Business) April 2002 - May 2005Delhi University, India