A World Class organization is

one that exhibits a strong

culture of continuous

improvement, listens to the

Voice of the Customer (VOC),

and whose consistent financial

performance makes it a

benchmark for competitors.

Becoming a World Class Organization

The world class organization is based on a culture of continuous

improvement, as measured by the voice of the process (metrics:

time, quality, cost); its primary focus is on customer satisfaction,

defined by the voice of the customer (VOC). It has an established

strategy, based on the Lean principles, which continuously strives

for excellence.

“Companies must provide customers with

world class quality, delivery, and service. The

globalization of markets means they don’t have

to accept anything less.”

Toyota Motors

To learn more, visit www.vdsconsultinggroup.com

Through the development and deployment of a Lean strategy,

VDS can help your organization become World Class.

Based on the Toyota Production System, Lean is the systematic

elimination of waste from all processes in order to produce only

what is needed, in the right amount, and at the exact time is

required. All this is done while using the least amount of resources

possible, thus reducing costs.

“The starting point for improvement is to

recognize the need.”

IMAI