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Vehicle Service Information:

“Fixed right the first time!”

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Vehicle Service Information:

“The Plan for today”

• Classroom activity: Background information

• Lab: Student activities

• Wrap-up: “What have we learned”

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Vehicle Identification Number

• Top of dashboard cover

• Drivers’ side ‘B’-post

• Floor in front of drivers seat

• Engine compartment bulkhead

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Engine and emissions information

•Vehicle Emissions Control Information Label•Located under the hood.

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Engine number

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Vehicle Owner’s Manual

• Info for new owner’s ‘first-drive’

• Helpful to confirm systems normal operation

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Manufacturer Service Manuals

• Specific to a vehicle

• Designed to be used by dealership technicians

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‘Generic’ Service Manuals

• General service and repair information• Intended for the ‘do-it-yourselfer’

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Professional trade magazines

• Intended for the automotive repair professional• Contains unbiased information

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Electronic Service Manuals

• DVD or CD-ROM electronic format• Allows for storing large amounts of information

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Web-based Service Manuals

Subscription allows

downloading of

service information-

pdf format

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Technical Service Bulletins

• Field repair information not in Service Manuals

• Also contains campaign and recall information

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Hot-Line services

• Provides information and help for unique service and repair needs

• These groups have vast data bases of information available.

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Wrap-up: What have we learned?

Vehicle information

• Vehicle Identification Number (VIN)

• Vehicle Emissions Control Information label (VECI label)

• Engine numbers

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Wrap-up: What have we learned?

Vehicle service information sources

• Owner’s Manual

• Professional trade magazines

• Service Manuals

• Technical Service Bulletins (TSB’s)

• Hot-Line services

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Wrap-up: What have we learned?

Good service information helps support “fixed right first time!”

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ASE certification

• 8 component group areas

• Vehicle service information applies to all 8 areas

• Certification provides credibility for today’s professional technicians