vendor performance management survey results nov 7th

Graphical Results by Question

32 82.05%5 12.82%2 5.13%0 0%

Totals 39 100%

8 20.51%6 15.38%0 0%4 10.26%4 10.26%1 2.56%

16 41.03%Totals 39 100%

0 2.63%2 5.26%1 2.63%3 7.89%7 18.42%9 23.68%

14 36.84%1 2.63%

Totals 38 100%

5 8.06%20 32.26%13 20.97%

1 1.61%0 0%3 4.84%4 6.45%1 1.61%

11 17.74%4 6.45%

Totals 62 100%

9 23.68%11 28.95%

1 2.63%4 10.53%

13 34.21%Totals 38 100%Greater than 200

5.) How many competitive bids did your group issue in

2011? (multiple choice) Responses

1 to 4950 to 99100 to 149150 to 199

CMCHSCNConstruction AssociationISMOtherNone

4.) Other than CPPC which Organization(s) do you belong

to? Pick as many as you would like! (multiple choice) Responses

OPBAOIPMACNIGPOECM

25 to 99100 to 249250 to 499500 to 9991000 to 24992500 +

Federal/Provincial

3.) How many employees work for your organization?

(multiple choice) Responses

1 to 910 to 24

MunicipalAcademic (University/College)School BoardHealth CareBroader Public SectorPrivate Sector

IndifferentSadAngry

2.) How do you compare to MTO - which sector are you

in? (multiple choice) Responses

Turning Graphical Results by Question

Session Name: New Session 11-7-2012 3-42 PMCreated: 11/12/2012 1:25 PM

1.) Which image best describes how you feel today…


Happy 82%

12.8% 5.1% 0%

Happy Indifferent Sad Angry

20.5%

15.4%

0% 10.3%

10.3%

2.6%

41%

Municipal Academic (University/College)

School Board Health Care

Broader Public Sector Private Sector

Federal/Provincial

2.6% 0% 5.3% 2.6%

7.9%

18.4%

23.7%

36.8%

1 to 9 10 to 24 25 to 99 100 to 249

250 to 499 500 to 999 1000 to 2499 2500 +

8.1%

32.3%

21%

1.6% 0%

4.8%

6.4%

1.6%

17.7% 6.4%

OPBA OIPMAC NIGP

OECM CMC HSCN

Construction Association ISM Other

None

23.7%

29%

2.6%

10.5%

34.2%

1 to 49 50 to 99 100 to 149 150 to 199 Greater than 200

Confidential

Gerald Ford: [email protected]/11/2012

Arthur Skuja: [email protected]


9 24.32%14 37.84%

4 10.81%0 0%

10 27.03%Totals 37 100%

17 17.35%16 16.33%15 15.31%

8 8.16%17 17.35%17 17.35%

8 8.16%Totals 98 100%

10 10.20%9 9.18%

19 19.39%6 6.12%6 6.12%

11 11.22%19 19.39%

1 1.02%9 9.18%8 8.16%

Totals 98 100%

2 6.25%3 9.38%

13 40.62%13 40.62%

1 3.12%Totals 32 100%

200 22.96%49 5.63%44 5.05%

172 19.75%92 10.56%

106 12.17%158 18.14%

50 5.74%Totals 871 100%

Quality of the final deliverablesProviding value added servicesMaintaining timelines/deadlinesBudget/cost controlHaving a vendor contact for dispute resolutio...

Excellent

10.) What is important for an effective engagement?

(priority ranking) Responses

Effective communication throughout engagementQuality of resourcesAvailability of resources to carry out contra...

9.) On a scale from 1 to 5, what is the average score you

give to your contractors when you do evaluations?


PoorAcceptableStandardGood

New vendorProject complexityClient DissatisfactionRepeat vendorsLength of EngagementEvery Project

8.) What triggers an evaluation? (multiple choice) Responses

PeriodicBudget ThresholdContract performanceProject profile

FormsTemplatesUser Guides & ManualsProgress meetingsPerformance documentation3rd Party verification

11 to 2526 to 4950+

7.) Which tools or methods do you use? Pick as many as

you would like! (multiple choice) Responses

Checklists

6.) On average how many vendor performance

evaluations do you do per year? (multiple choice) Responses

None1 to 10

24.3%

37.8%

10.8%

0% 27%

None 1 to 10 11 to 25 26 to 49 50+

17.3%

16.3%

15.3% 8.2% 17.3%

17.3% 8.2%

Checklists Forms

Templates User Guides & Manuals

Progress meetings Performance documentation

3rd Party verification

10.2% 9.2%

19.4%

6.1% 6.1% 11.2%

19.4%

1% 9.2% 8.2%

Periodic Budget Threshold Contract performance

Project profile New vendor Project complexity

Client Dissatisfaction Repeat vendors Length of Engagement

Every Project

6.2% 9.4%

40.6%

40.6%

3.1%

Poor Acceptable Standard Good Excellent

23%

5.6%

5.1%

19.8% 10.6%

12.2%

18.1% 5.7%

Effective communication throughout engagement

Quality of resources

Availability of resources to carry out contra...

Quality of the final deliverables

Providing value added services

Maintaining timelines/deadlines

Confidential




15 31.91%12 25.53%

4 8.51%0 0%

10 21.28%6 12.77%

Totals 47 100%

9 25%11 30.56%16 44.44%

Totals 36 100%

25 80.65%6 19.35%

Totals 31 100%

2 6.90%7 24.14%8 27.59%

12 41.38%Totals 29 100%

ProposalsEvaluationsBothNeither

Depends

13.) Do you share performance results with vendors?


YesNo

14.) Do you tie VPM data to proposal evaluations and

vendor selection? (multiple choice) Responses

Missing linkage between contract and performa...Comparative Consistency

12.) Is the use of bonding a viable alternative to vendor

performance management? (multiple choice) Responses

YesNo

Responses

Not enough timeEnd user input difficult to getPoor systemsNot required

11.) What are your greatest challenges to having an

effective VPM! (multiple choice) 31.9%

25.5% 8.5%

0%

21.3%

12.8%

Not enough time

End user input difficult to get

Poor systems

Not required

Missing linkage between contract and performa...

Comparative Consistency

25%

30.6%

44.4%

Yes No Depends

80.6%

19.4%

Yes No

6.9%

24.1%

27.6%

41.4%

Proposals Evaluations Both Neither

Confidential




21 70%6 20%3 10%

Totals 30 100%

18 51.43%6 17.14%6 17.14%5 14.29%

Totals 35 100%

IndifferentSadAngry

SpecificGeneralProduct Category

16.) And how do you feel now? (multiple choice) Responses

Happy

15.) Do you tie vendor qualification to specific

procurements or a general work or product category?


70%

20% 10%

Specific General Product Category

51.4%

17.1%

17.1% 14.3%

Happy Indifferent Sad Angry

Confidential



vendor performance management survey results nov 7th

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