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Confidential Vendor Shipment Compliance Guide 2013 Page | 1

Vendor Shipment Compliance Guide 2013

Effective January 1, 2013


Table of Contents

1. Commitment Statements .......................................................................................... 5

1.1. Customer............................................................................................................ 5

1.2. Vendor ............................................................................................................... 5

2. Quality Statement ..................................................................................................... 5

3. Purchase Order Requirements................................................................................. 6

4. Fulfillment via the National Distribution Centre (Stock PO) ...................................... 6

4.1. Product Label Requirements .............................................................................. 7

4.1.1. Product Bar Code ........................................................................................... 8

4.1.2. UPC ................................................................................................................ 8

4.1.3. Code 39 Standard ........................................................................................... 9

4.2. Product Cartons (Master Cartons) ................................................................... 10

4.3. Pallets .............................................................................................................. 11

4.4. The Shopping Channel Logistics Team ........................................................... 12

4.4.1. Our Mandate ................................................................................................. 12

4.4.2. Contact Information ....................................................................................... 12

4.4.3. Shipping Address (excluding samples) ......................................................... 12

4.4.4. Samples ........................................................................................................ 12

4.5. Canadian Shipments ........................................................................................ 13

4.5.1. Prepaid: Vendor Pays Freight and selects Carrier ........................................ 13

4.5.2. EXW, FOB: Shipments picked up by the Shopping Channel ........................ 13

4.6. Shipments from the USA .................................................................................. 14

4.6.1. DDP: Shipments Delivered by Vendor .......................................................... 14

4.6.2. DDU: Shipments Delivered by Vendor .......................................................... 14

4.6.3. EXW, FOB: Shipments picked up by the Shopping Channel ........................ 16

4.7. Overseas Shipments ........................................................................................ 17

4.7.1. Third Party Vendors and Direct Import Shipments ........................................ 17

4.8. Shipping Documents ........................................................................................ 19

4.8.1. Packing List .................................................................................................. 19

4.8.2. Commercial Invoices (DDU, FOB, CIF, & EXW Shipments) ......................... 19


4.8.3. Canadian Customs Invoice ........................................................................... 20

4.8.4. General Certificate of Origin (non NAFTA) ................................................... 20

4.8.5. NAFTA Certificate of Origin .......................................................................... 20

4.8.6. Bill of Lading ................................................................................................. 21

4.9. Returns ............................................................................................................ 21

4.9.1. Warehouse Claims ........................................................................................ 21

4.9.2. Return to Vendor........................................................................................... 22

4.9.3. Vendor pays transport and customs charges (if returning outside Canada) . 23

4.9.4. Vendor Pays Transport, The Shopping Channel Pays Customs Charges (if returning outside Canada) ......................................................................................... 23

4.9.5. The Shopping Channel Pays Transport and Customs Charges (if returning outside Canada) ........................................................................................................ 23

4.10. Non-Compliance Charges ............................................................................. 24

5. Vendor Direct to Consumer (Dropship Vendors) .................................................... 25

5.1. Overview .......................................................................................................... 26

5.2. Receiving New Orders ..................................................................................... 26

5.3. Printing and Downloads ................................................................................... 26

5.4. Shipping ........................................................................................................... 27

5.5. Order Shipments .............................................................................................. 28

5.6. Invoicing ........................................................................................................... 28

5.7. Online Reporting .............................................................................................. 28

5.8. Order Exception Processing............................................................................. 28

5.9. Order Process Flow ......................................................................................... 29

5.10. Returns ......................................................................................................... 30

5.11. Cancellations ................................................................................................ 30

5.12. Shipping Delays ............................................................................................ 30

5.13. Invoicing ........................................................................................................ 31

5.14. Vendor Computer Requirements .................................................................. 31

5.15. Dropship Vendor Non-Compliance Overview ............................................... 31

5.16. Service Level Adherence .............................................................................. 32

5.17. US Drop Ship Vendors .................................................................................. 33

5.18. Monthly SLA Reporting ................................................................................. 33

5.19. Penalty Inquiries ........................................................................................... 33


5.20. VendorNet Communication ........................................................................... 34

6. Appendix A ............................................................................................................. 35

6.1. Returns Letter Sample 1 .................................................................................. 35

6.2. Returns Letter Sample 2 .................................................................................. 36

7. Appendix B: Returns Spreadsheet ......................................................................... 38

8. Appendix C: Shipment Booking Form – Canada and the USA .............................. 39

9. Appendix D: Shipping Booking Form – Overseas .................................................. 40

10. Appendix E: Purchase Order Samples ................................................................ 41

10.1. PO Sample 1 ................................................................................................ 41

10.2. PO Sample 2 ................................................................................................ 42

10.3. Vendornet PO Sample .................................................................................. 43


1. Commitment Statements

1.1. Customer We will be the most trusted retailer in Canada by accurately demonstrating our products with integrity through all of our retail channels. We will employ a "Customer First Attitude" and deliver our products as promised. We are committed to ensuring our products exemplify quality and value while creating an informative and engaging Customer experience. Our goal, every day, is to provide a world class experience to our valued Customers. The Shopping Channel’s Customer First Attitude extends from the moment a product is considered for sale by our Buying Team right through to the end use by our customers.

1.2. Vendor The Shopping Channel not only places great value on the relationship with our customers, but also the relationship with our vendors. It is with the strong partnerships that we have developed with our vendors that enable us fulfill our Customer Commitment Statement. The ultimate goal is to ensure that vendors join The Shopping Channel in our high standard of “Customer First Attitude”. All rules of compliance must be followed at all times. There are no exceptions to these rules. The Shopping Channel expects all vendors to observe and comply with all applicable laws and regulations of Canada. Please review carefully the Roger Communications Inc. Business Conduct Policy located at: http://supplierportal.rogers.com/content/en/landings/Code_of_Conduct/Code_of_Conduct.jsp

2. Quality Statement The Shopping Channel is committed to providing customers with a world class shopping experience through product and performance excellence. We strive to provide customers with high-quality, exceptional value, and convenience. To achieve this vision, we must continuously improve the quality of all products that we provide to our customers. We are committed to doing so by using one of our most important resources, our vendors, to understand and continuously improve products and processes. Our expectation is that vendors identify and implement quality enhancements that improve the customer experience. Moreover, quality enhancements to processes and products that reduce costs throughout the supply chain are expected.

http://supplierportal.rogers.com/content/en/landings/Code_of_Conduct/Code_of_Conduct.jsp


3. Purchase Order Requirements In order for a vendor to receive a Purchase Order for product, a Vendor Agreement must be completed and approved by The Shopping Channel. All products must be approved to be sold in Canada and all necessary legal and/or compliance documentation must be provided to The Shopping Channel Merchandise Department prior to a Purchase order being issued. Purchase Orders are transmitted to our vendors via facsimile or via VendorNet.

All Purchase Orders are subject to the terms and conditions stated in the Vendor Agreement. Additional or variant terms must be approved in writing by The Shopping Channel and attached to the current copy of the Vendor Agreement.

A purchase order is the only document that authorizes shipments to The Shopping Channel. Telephone orders, worksheets or verbal commitments are not valid. Merchandise shipped to The Shopping Channel National Distribution Centre without a valid purchase order number will be returned to the vendor.

Vendors should ship only the items, colors and sizes and quantities stated on the purchase order. If purchase order changes are agreed upon after receipt of the purchase order, an amendment purchase order reflecting the agreed to changes must be generated.

The Shopping Channel will determine the most appropriate fulfillment method for our products. The options available are fulfillment through our National Distribution Centre, fulfillment through a third party or vendor direct. The method will be clearly identified in advance of the receipt of a purchase order and detailed in the Vendor Agreement.

Sample purchase orders are available in Appendix E.

4. Fulfillment via the National Distribution Centre (Stock PO) Upon receipt of a purchase order from The Shopping Channel, vendors must comply with The Shopping Channel’s warehouse and logistics requirements and specifications. All products ordered must be available to ship by the required ship date as stated on the purchase order. No style, colour or size substitutions are permitted (unless agreed to in advance by the Shopping Channel). An updated purchase order to reflect the substitutions or changes will be provided. This must be completed prior to initiating the shipping process. The physical quantity shipped must match the quantity ordered; this information must be matched on all documents accompanying the shipment. Shipments received with discrepancies between the physical merchandise and the style, colour, size or quantity detailed on the purchase order and/or shipping documents will be assessed non-compliance charges.


Onsite inspection of product may be requested. The inspection may take place at The Shopping Channel or may take place at the Vendor’s facility. No inserts or advertisements are to be placed into or onto any carton without the written approval of The Shopping Channel. Any unauthorized inserts will be assessed a non-compliance fee. Any inserts or advertisements approved by The Shopping Channel must not reference any web site or location where the customer may be directed to make a purchase. Vendors must ship only to the Shopping Channel National Distribution Centre (unless otherwise directed). It is our intent to eliminate non-compliance fees through education of product and shipping requirements.

4.1. Product Label Requirements All items must be individually labeled with The Shopping Channel item number (including style and size where applicable). This information is made available via the purchase order. No other source should be used to obtain the item number (including but not limited to e-mails and PO worksheets). The label must be in human readable format and in bar code format (as described below). Other key criteria include;

One label is preferred (2 labels (item / bar code) are acceptable

Minimum size of the label: 1” x 2” (exceptions if product size is limiting)

Minimum font size is 10 point (exceptions if product size is limiting)

All labels are to be affixed to each individual product being shipped to the end user customer.

Each individual item, regardless of packaging type, must have an approved barcode label that is visible, and located on the outside of the packaging. The barcode must be placed in a visible area located on the exterior of the packaging (carton, bag) so the item can be scanned without having to open up the carton/bag.

If multiple items with UPC barcodes are configured to create a kit, and/or new item, this item must also have a unique and approved barcode label on the outside of the packaging. This new item number must meet the product label requirements detailed within this compliance guide.

Labels cannot cover key product information

In the event the product is of irregular shape or oversized (e.g. furniture), with no flat surface to securely affix the bar code label, a secure tag is to be used to affix the label to the product package.

In the event the product package is small (Jewellery) to accommodate the label, it should be repackaged in a carton that can accommodate the label where possible

There should be no retail pricing information on the labels


4.1.1. Product Bar Code All product flowing through The Shopping Channel’s Distribution Center needs to be bar coded to facilitate receiving and shipping. In recognition of the varied capabilities of our vendor base, we offer two options.

4.1.2. UPC The UPC bar code is an industry standard format. Information regarding UPC bar codes is readily available on the internet. Below is a sample Sample UPC barcode (interleaved 2 of 5 or UCC 128 format)

UPC barcode (interleaved 2 of 5 or UCC 128 format)


4.1.3. Code 39 Standard The Code 39 Barcode Symbology standard is an acceptable alternative to the UPC standard. Code 39 is a common barcode type used for various labels such as name badges, inventory and industrial applications. The symbology of the Code 39 character set consists of barcode symbols representing numbers 0-9, upper-case letters A-Z, the space character and the following symbols: - . $ / + %. The Code 39 barcode is the easiest of the alpha-numeric barcodes to use and is also known as the 3 of 9 Barcode, Code 3 of 9 and Barcode39. Vendor Partners can generate a code 39 barcode of The Shopping Channel’s item number with no spaces and prefixed by AAA. The item number is communicated via the purchase order process and should include style / size information where applicable. For example: 272347 GRY XXL = AAA272347GRYXXL Below, a sample of this item number in various acceptable code 39 barcode formats is shown;


If merchandise is received with no scannable barcode, a barcode that is not located on the outside of the item or item packaging, incorrect bar code or incorrect product label then a non-compliance fee will be issued.

4.2. Product Cartons (Master Cartons) All cartons must be labeled with the following information;

Shipper name & address

PO number

Shopping Channel Item Number

Vendor item number, if applicable

Quantity

Shopping Channel Item Bar Code

Carton number (e.g. 1 of 2, 2 of 2)

Additional carton requirements are listed below;

Cartons must meet NMFC strength requirements

Cartons must be new, sturdy, and able to withstand normal handling for shipping to end consumers via the postal system network

Cartons should be able to withstand normal compression that occurs in a conveyor system

Cartons must be sealed with tape. Do not use staples, wire, straps or bands unless The Shopping Channel Logistics Department grants prior written approval

Cartons should NOT be tied together in bundles with strings, straps, bands, or wire

Cartons should not weigh more than 40 lbs. (18kg) unless the product itself weighs more

For items of a fragile nature or cartons that cannot be stacked, please mark carton with “FRAGILE”, “DO NOT DOUBLE STACK” or similar warnings

Do not use foam “peanuts” as fill. Do not use loose fill in cartons unless The Shopping Channel Logistics Department grants prior written approval

Product that is packaged in small cartons can be consolidated into larger master cartons for the purpose of lowering shipping costs with applicable labels Maximum Carton Dimensions

Length Width Height Weight 50” 24” 24” 40 lbs. Unless approved by The Shopping Channel Logistics department, cartons must not contain multiple Shopping Channel item numbers and/or purchase orders.


If approved, cartons containing multiple item numbers and/or purchase orders must be labelled indicating the details of the mixed carton including;

Shipper name & address

PO number

Shopping Channel Item Number

Vendor item number, if applicable

Quantity

Shopping Channel Item Bar Code

Carton number (e.g. 1 of 2, 2 of 2)

Dividers (cardboard) to be used inside carton to separate each purchase order and/or item

4.3. Pallets Each pallet must have a pallet label that is visible from the outside of the pallet. The pallet label must have the following information;

Ship to address

Ship from address

The Shopping Channel purchase order number(s)

The Shopping Channel item number(s) and quantities Pallets must meet the following specifications;

All goods must be palletized except for FOB or EXW direct import shipments

All pallets must be standard 40” x 48”, wooden, four-way pallets. The Shopping Channel does not participate in a pallet exchange program

Goods must be stretch wrapped to the pallet and stacked in such a manner to ensure that the goods arrive and can be offloaded safely, intact and undamaged

Product should not overhang the pallet

Mixed pallets must be identified as such and each item number and quantity must be noted on each carton

Maximum pallet height is 60”

For a shipment of more than one purchase order, same product should be loaded onto the same pallet whenever possible as The Shopping Channel stores product by item number rather than by purchase order.

If a mixed pallet is required, there should be one SKU per layer (whenever possible). Layers should be separated by a sheet of paper / corrugate

Shipments with small carton quantities (less than 10) can be shipped un-palletized (e.g. Jewellery). Logistics Department approval is required for non-palletized shipments over 10 cartons.


4.4. The Shopping Channel Logistics Team

4.4.1. Our Mandate To ensure safe, timely, efficient and cost effective processing of shipments into and throughout the end-to-end handling process of our National Distribution Centre, in partnership with our vendors.

4.4.2. Contact Information The Logistics Department The Shopping Channel (National Distribution Centre) 6885 Kennedy Road Mississauga, ONTARIO CANADA L5T 2Z2

Canadian shipment inquiries: 905 364 5487 USA shipment inquiries: 905 362 7979 Overseas shipment inquiries: 905 362 7994 Returns (RTV) inquiries: 905 362 7982

Email: [email protected]

Business hours: Monday to Friday 9:00 am to 5:00 pm eastern, except Canadian statutory holidays

4.4.3. Shipping Address (excluding samples)

The Shopping Channel (National Distribution Centre) 6885 Kennedy Road Mississauga, ONTARIO CANADA L5T 2Z2

4.4.4. Samples All sample shipments, being cleared through Canada Customs by The Shopping Channel, must have a commercial invoice;

stating the unit value (must be same as selling price to The Shopping Channel)

country of origin (where manufactured)

full description

copy must be emailed to [email protected] at the time of shipping

Failure will result in the shipment being rejected and sent back at the shipper’s cost. Please refrain from using Canada Post or Purolator for sample shipments. Please follow instructions provided by the Merchandising department for all sample shipments.

mailto:[email protected]


4.5. Canadian Shipments

4.5.1. Prepaid: Vendor Pays Freight and selects Carrier The vendor must make a delivery appointment at least 14 calendar days prior to the DATE REQUIRED, or, 2 days prior to the SHIP DATE as per the Purchase Order, whichever comes first, using the Shipment Booking Form Canada/USA, (see appendix C). This form must be emailed to [email protected]. The following information is required at the time of making an appointment;

Type of shipment

Vendor Name

Vendor Address (pick up address)

Purchase order number

Item description with The Shopping Channel item number

Quantity, number of cartons, weight and number of skids

Contact name & phone number

The vendor must ensure that the delivery appointment is scheduled and adhered to. Four (4) copies of a packing list must accompany shipment. Any additional charges that may be incurred to deliver to The Shopping Channel, including duty/taxes are the responsibility of the vendor.

4.5.2. EXW, FOB: Shipments picked up by the Shopping Channel Ex Works: The Shopping Channel picks up the shipment from the vendor's factory / warehouse and is responsible for all freight and duty. Free On Board (port of shipment): The vendor is responsible for loading the shipment on board a carrier nominated by The Shopping Channel, at the named place or port. Clearing export formalities and all expenses associated with placing the shipment on board are the vendor’s responsibility. The vendor must contact the Logistics Department to arrange for pick up at least 14 calendar days prior to the DATE REQUIRED, or, 2 days prior to the SHIP DATE on the Purchase Order, whichever comes first, using the Canada/USA Shipment Booking Form (to be emailed to [email protected]).



The following information is required at the time of arranging pick up;

Type of shipment

Vendor Name






The vendor must ensure that the shipment is ready for pick up at the agreed appointment time. Four (4) copies of a packing list must accompany shipment

4.6. Shipments from the USA

4.6.1. DDP: Shipments Delivered by Vendor Delivered Duty Paid (final destination): The vendor pays the freight, insurance and all expenses including duty if applicable, and delivers the shipment at the final destination (the Shopping Channel National Distribution Centre) The vendor must make a delivery appointment at least 14 calendar days prior to the DATE REQUIRED, or, 2 days prior to the SHIP DATE on the Purchase Order, whichever comes first, using the Shipment Booking Form Canada/USA, (see appendix D). This form must be emailed to [email protected]. The following information is required at the time of making an appointment.

Type of shipment

Vendor Name






The vendor must ensure that the delivery appointment is scheduled and adhered to. Four (4) copies of a packing list must accompany shipment.

4.6.2. DDU: Shipments Delivered by Vendor Delivered Duty Unpaid (final destination): The vendor pays the freight, insurance, all expenses (except Canadian duties and taxes) and delivers the shipment to the final destination (the Shopping Channel National Distribution Centre). The Shopping Channel agrees to pay only Canadian duties and taxes, based on information provided by the vendor. The vendor is responsible for providing to The Shopping Channel accurate and timely information to facilitate customs clearance.



The vendor must make a delivery appointment at least 14 calendar days prior to the DATE REQUIRED, or, 2 days prior to the SHIP DATE on the Purchase Order, whichever comes first, using the Shipment Booking Form Canada/USA, (see appendix C). This form must be emailed to [email protected]. The following information is required at the time of making an appointment.

Type of shipment

Vendor Name






The vendor must ensure that the delivery appointment is scheduled and adhered to. Four (4) copies of a packing list must accompany shipment. In addition, the vendor must provide the following;

Commercial invoice, showing The Shopping Channel item number, P.O number, quantity, unit EXW price

Country of origin (where manufactured)

Packing list

NAFTA certificate if applicable, showing signature, name and business title of signatory.

Any other certificates that are required by the Canada or USA governments for restricted goods

Transportation details, such as name and telephone number of carrier, point and date of entry into Canada.

Please refer to Shipping Documents section for additional details

The above documents are required to clear Canada Customs. It is understood by all parties that the vendor is responsible for the information provided on these documents. A copy of the commercial invoice, packing list and NAFTA certificate (if applicable) must be given to the driver at time of pick-up. All charges at the border that are a result of improper Customs documentation are the responsibility of the vendor and a non-compliance charge will be assessed. NAFTA: For goods being cleared under NAFTA rates of duty, in the event the NAFTA certificate is rejected by Canada Customs, the regular rate of duty will be paid to clear the shipment and charged back to the vendor (additional compliance charges will be assessed).



If the shipment is not released by customs due to improper documentation and results in being moved into Canada under customs bond, all related charges will be charged back to the vendor and a non-compliance charge will be assessed.

4.6.3. EXW, FOB: Shipments picked up by the Shopping Channel Ex Works: The Shopping Channel picks up the shipment from the vendor's factory / warehouse and is responsible for all freight and duty. Free On Board (port of shipment): The vendor is responsible for loading the shipment on board a carrier nominated by The Shopping Channel, at the named place or port. Clearing export formalities and all expenses associated with placing the shipment on board are the vendor’s responsibility. The vendor must make a delivery appointment at least 14 calendar days prior to the DATE REQUIRED, or, 2 days prior to the SHIP DATE on the Purchase Order, whichever comes first, using the Shipment Booking Form Canada/USA, (see appendix D). This form must be emailed to [email protected]. The following information is required at the time of making an appointment.

Type of shipment

Vendor Name






The vendor must ensure that the delivery appointment is scheduled and adhered to. Four (4) copies of a packing list must accompany shipment. In addition, the vendor must provide the following;

Commercial invoice, showing The Shopping Channel item number, P.O number, quantity, unit EXW price, country of origin (where manufactured). If shipping textile products the fabric content must be shown by %. For example, 67% Nylon, 33% Spandex

Packing list

NAFTA certificate if applicable, showing signature, name and business title of signatory.

Any other certificates that are required by the Canada or USA governments for restricted goods



The above documents are required to clear Canada Customs. It is understood by all parties that the vendor is responsible for the information provided on these documents. A copy of the commercial invoice, packing list and NAFTA certificate (if applicable) must be given to the driver at time of pick-up. All charges at the border that are a result of improper Customs documentation are the responsibility of the vendor. NAFTA: For goods being cleared under NAFTA rates of duty, in the event the NAFTA certificate is rejected by Canada Customs, the regular rate of duty will be paid to clear the shipment and charged back to the vendor. If the shipment is not released by customs due to improper documentation and results in being moved into Canada under customs bond, all related charges will be charged back to the vendor.

4.7. Overseas Shipments Unless otherwise approved by buyer, all terms are FOB or EXW overseas

4.7.1. Third Party Vendors and Direct Import Shipments The vendor must email the Shipment Booking Form - Overseas (see Appendix D) to [email protected] as follows;

Shipments from Asia - 15 days prior to SHIP DATE on purchase order

Shipments from Europe - 15 days prior to SHIP DATE on purchase order

Shipments from Mexico and South America - 10 days prior to SHIP DATE on purchase order

When loading containers, the vendor must ensure that, if multiple Shopping Channel item numbers and/or Purchase Orders are loaded in the same container, they must loaded in a manner that cartons relating the same item number and/or purchase order are stacked together. Improperly loaded containers will be subject to a non-compliance fee for sorting at time of unloading The Shopping Channel will advise the name and contact details of the nominated forwarder for each shipment. The vendor is required to book the shipment according to the forwarder instructions and advise The Shopping Channel of the booking information immediately after completed. This must be emailed to [email protected]. Bookings will be accepted only for shipping points as shown in purchase order.

FOB terms: The vendor is responsible for all charges at point of origin associated with loading the shipment on board the carrier, as instructed by the forwarder. If the forwarder is required to pay such charges, the vendor would be charged back at time of payment.

EXW terms: The vendor is responsible to advise and coordinate with the forwarder, the pickup and loading of the shipment. The Shopping Channel is




NOT responsible for providing the labour nor any other expenses associated with loading the shipment.

The vendor is responsible to email the following documents to The Shopping Channel, no later than 5 calendar days after shipment:

Bill of Lading.

Commercial Invoice

Detailed packing list

Certificate of origin

Copies of additional documents relating to Customs clearance (such as GSP, LDC forms) or as called for in the Letter of Credit.

The above documents are required to clear Canada Customs. It is understood by all parties that the vendor is responsible for the information provided on these documents. The vendor is responsible to ensure that all original documents reach the Shopping Channel at least 48 hours before the shipment is due to arrive at the first port of entry into Canada. In the event The Shopping Channel is not able to clear the shipment at final destination, due to unavailability of original documents the following storage charges will charged to the vendor:

Ocean freight

USD 250.00 per container per day

USD 15.00 per cubic meter per day. Air freight

USD 1.50 per kg per day

Any other related charges

The name of the consignee on all International Negotiable Transportation Documents, including ocean, air and multi-modal Bills of Lading, must read as follows: The Shopping Channel - A Division of Rogers Media 59 Ambassador Drive, Mississauga, ONTARIO, CANADA, L5T 2P9. Notify party: Logistics Department. Tel: 905 362 7994 / 7981 Payment by Letter of Credit: In the event Letter-of-Credit terms differ from the above, the Letter-of-Credit terms take precedence.


4.8. Shipping Documents

4.8.1. Packing List The Shopping Channel requires a packing list for all shipments. The following information on the packing list is MANDATORY

Ship date

The Shopping Channel purchase order number(s)

The Shopping Channel item number(s)

The Shopping Channel item description

Quantity shipped

Total cartons and pallets

Total units with breakdown of size / color / special unique feature

Weight of shipment Insert packing lists into a removable pouch and place it on the outside of a “Lead Carton” for each shipment. Indicate “Lead Carton” on that carton or place in a “packing slip enclosed” pre-printed pouch. The “Lead Carton(s)” should be the last carton(s) placed on the truck.

4.8.2. Commercial Invoices (DDU, FOB, CIF, & EXW Shipments) Delivered Duty Unpaid (final destination): The vendor pays the freight, insurance, all expenses (except Canadian duties and taxes) and delivers the shipment to the final destination (the Shopping Channel National Distribution Centre). The Shopping Channel agrees to pay only Canadian duties and taxes, based on information provided by the vendor. The vendor is responsible for providing to The Shopping Channel accurate and timely information to facilitate customs clearance. Free On Board (port of shipment): The vendor is responsible for loading the shipment on board a carrier nominated by The Shopping Channel, at the named place or port. Clearing export formalities and all expenses associated with placing the shipment on board are the vendor’s responsibility. Cost Insurance and Freight (final destination port): The vendor pays the freight and insurance to the final port of destination. The Shopping Channel pays the duty and brokerage at destination. Ex Works: The Shopping Channel picks up the shipment from the vendor's factory / warehouse and is responsible for all freight and duty.


The Commercial Invoice must state;

1. The Shopping Channel purchase order number(s) 2. General description of each item (not abbreviations) 3. If shipping textile products the fabric content must be shown by %. For example,

67% Nylon, 33% Spandex 4. Canadian H.S number 5. Quantity of each item 6. The currency of sale 7. Unit cost of each item 8. Extended cost of each item 9. The country of origin (where manufactured) for each item 10. The name of the vendor’s customs broker for DDP shipments from USA and

overseas

4.8.3. Canadian Customs Invoice All fields must be filled in clearly legible block letters.

4.8.4. General Certificate of Origin (non NAFTA) The Certificate of Origin must be on a Company or Government Chamber of Commerce Letter-head and state:

Purchase Order Number

Item number

Quantity

Country of origin (where manufactured) of the product

% amount of EXW price of the finished product originating in that country

4.8.5. NAFTA Certificate of Origin

All fields must be filled in clearly legible block letters

Field 6 must show full 10 digit HS classification number

Authorized signature must be the person who would assume full responsibility for information provided on this certificate

(See link: http://cbsa-asfc.gc.ca/publications/forms-formulaires/b232-eng.pdf)

http://cbsa-asfc.gc.ca/publications/forms-formulaires/b232-eng.pdf


4.8.6. Bill of Lading The Bill of Lading must state:

Shipper’s name and address

Consignee name:

The Shopping Channel A Division of Rogers Broadcasting Ltd. 59 Ambassador Drive, Mississauga, ONTARIO, CANADA, L5T2P9

Delivery address:

The Shopping Channel 6885 Kennedy Road, Mississauga, ONTARIO, CANADA, L5T 2Z2 (Unless pre-arranged delivery to other location)

Description of the products shipped


Total number of cartons

Total number of skids (if applicable)

Total weight of the shipment

For Hazardous Goods - a contact name and telephone number (if applicable)

The name & telephone number of the vendors customs broker (for DDP shipments from the USA)

4.9. Returns Returns to vendors are processed via 2 standard methods. The vendor agreement provides details of the commercial status and allowances for returns.

4.9.1. Warehouse Claims Warehouse claims (also referred to as WH Claims) are for inventory that has been processed as a Shopping Channel customer return. A WH claim is generated to process customers returns received at The Shopping Channel Distribution Centre to ship back to the vendor. Please note that the value of generated claim(s) is deducted from monies owing to the vendor. On the rare occasion a vendor might be requested to send in a cheque to cover a claim if there are not enough funds in their account. Depending on the volume of returns received, WH claims are generated (cycles can be weekly, b-weekly or monthly. Once a claim is generated an RA (Return Authorization) is required to process the claim. Vendors may receive several RA requests for different WH claims per month. All WH claim RA requests are sent from a general mailbox [email protected] and claim inquiries can be sent to this mailbox. The first RA request is emailed with the



details attached in excel format. If a RA is not received within 2 business days of original request a reminder email is sent. Vendor provides by return email – RA #, transport name and phone #, return address, contact and phone number. If shipping outside Canada also provide country of origin (where manufactured) and HS Code (USA) In addition, if the product is FDA regulated and being returned outside of Canada the Vendor must provide the following;

FDA Code

Manufacturers Address If an RA is still not received within 2 business days of the reminder email, a TSC RA will be assigned and emailed to the vendor. Vendors can chose to send their own RA at this point, but if it is not received within 2 business days of the RA email; the claim will be shipped using an assigned RA. The Shopping Channel will assign an RA if a vendor does not provide a RA in a timely manner. This is required because we have a 5 day turn around target for all WH claims generated. Also, due to space limitation, The Shopping Channel cannot store the claims. Note: the timelines are subject to change. Vendors will be notified. Communication regarding the shipping process will be provided through the RA request process. Vendors can refer to the guidelines for Return to Vendor (below) for more information. Note: All requests processed as vendor pick up will be charged a non-compliance fee if the shipment is not processed on time. A notification will be provided to the vendor for each occurrence.

4.9.2. Return to Vendor Returns to the vendor (also referred to as RTV) are for inventory that has not been sold to a Shopping Channel customer. To process the RTV, The Shopping Channel will email the vendor and request a return authorization number (RA#) as well as pertinent information as listed below. There are 3 different RTV processes based on the vendor agreement with The Shopping Channel. Details are listed below. Vendors must respond with disposition within 72 hours of receiving the request, providing required information as listed below. If this timeline cannot be adhered to a non-compliance charge will be assessed.


4.9.3. Vendor pays transport and customs charges (if returning outside Canada)

The Shopping Channel emails a return authorization request to the vendor showing product description, quantity and value

Vendor provides by return email – RA #, country of origin (where manufactured), transport name and phone number, return address, contact and phone number

The Shopping Channel contacts the carrier and processes the shipment

4.9.4. Vendor Pays Transport, The Shopping Channel Pays Customs Charges (if returning outside Canada)

The Shopping Channel emails a return authorization request to the vendor showing product description, quantity and value

Vendor provides by return email – RA #, country of origin (where manufactured) ,transport name and phone #, return address, contact and phone number

In addition, if the product is FDA regulated and being returned outside of Canada the Vendor must provide the following

FDA Code

Manufacturers Address

HS Code (USA)

The Shopping Channel contacts the carrier and processes the shipment

4.9.5. The Shopping Channel Pays Transport and Customs Charges (if returning outside Canada)

The Shopping Channel emails a Return Authorization Request to the vendor showing product description, quantity and value

Vendor provides by return email – RA #, country of origin (where manufactured), return address, contact and phone number

In addition, if the product is FDA Regulated and being returned outside of Canada the Vendor must provide the following;

FDA Code

Manufacturers Address,

HS Code (USA)

Note: All requests processed as vendor pick up will be charged a non-compliance fee if the shipment is not processed on time. A notification will be provided to the vendor for each occurrence.


4.10. Non-Compliance Charges The Following charges apply;

Code Non- Compliance Minimum Per unit Fee Minimum Per unit Fee Minimum Per unit Fee

TSC1 Product label not per specifications $ 250 $ 0.50 $ 300 $ 0.75 $ 500 $ 1.00

TSC2a Carton label not per Specifications $ 250 $ 0.50 $ 300 $ 0.75 $ 500 $ 1.00

TSC2b Pallets not per Specifications $ 250 $ 0.50 $ 300 $ 0.75 $ 500 $ 1.00

TSC2c Product not Palletized $ 250 $7.00 / pallet $ 300 $10.00 / pallet $ 500 $20.00 / pallet

TSC3a Failed receiving Inspection $ 250 n/a $ 400 n/a $ 500 n/a

TSC3b Failed pre-shipment Inspection $ 350 n/a $ 550 n/a $ 750 n/a

TSC3c Container not loaded per Specifications $ 250 n/a $ 350 n/a $ 500 n/a

TSC4 Missing or Incorrect packing slip $ 250 n/a $ 300 n/a $ 500 n/a

TSC5a Late Shipment $ 250 n/a $ 300 n/a $ 500 n/a

TSC5b Unauthorized partial shipment $ 250 n/a $ 300 n/a $ 500 n/a

TSC6 Missing or Incorrect import documentation $ 250 n/a $ 350 n/a $ 500 n/a

TSC7 In Transit Delay Costs $ - Actual $ 150 Actual $ 250 Actual

TSC8a Re-work material costs (packaging) $ - Actual $ - Actual $ - Actual

TSC8b Re-work labor costs $ 300 $25 / hr. $ 400 $30 / hr. $ 500 $50 / hr.

TSC9 Late Return RTV or WH $ 500 n/a $ 800 n/a $ 1,000 n/a

First Occurance Second OccuranceEach Subsequent

Occurance


5. Vendor Direct to Consumer (Dropship Vendors) VendorNet is a web based application that enables vendors to retrieve print, ship and invoice our drop ship orders via the internet. The set up and process will be provided and explained by a Merchandise Department representative.

Prior to shipping the first order, or subsequent new product to The Shopping Channel’s customers, vendors must understand comply with The Shopping Channel’s quality, packaging & shipping instructions.

Customer orders are processed in the vendor’s distribution facility.

All customer orders must be shipped within the agreed to timelines as per the vendor agreement.

No inserts or advertisements are to be placed into any carton without the written approval of The Shopping Channel. Any inserts or advertisements approved by The Shopping Channel must not reference any web site or location where the customer may be directed to make a purchase other than to The Shopping Channel.

Actual inventory quantities must be on hand and ready to ship by the vendor as per the Purchase Order, and will be verified by The Shopping Channel Merchandising department.

On-site inspection of product at vendor premises may be required by The Shopping Channel or our authorized agent, to ensure the performance meets the standards set forth by The Shopping Channel.

Canadian vendors will have Customer returns sent directly back to their facility. Customer returns must be accepted and the applicable electronic file sent to The Shopping Channel within 24 hours of the customer return being received by the vendor, when applicable. U.S Vendor will have customer returns sent to our NDC and we will consolidate and ship them back to the Vendor. In both cases the Vendor’s account will be charged for all returned merchandise.

The vendor assumes full liability of the shipment, where applicable, as per Terms & Conditions contained in the Vendor Agreement.


5.1. Overview VendorNet offers the ability to download and upload order files to further automate the order/data exchange process. VendorNet is fully EDI compliant and can exchange files via FTP. VendorNet is also designed to accommodate most existing and proprietary file layouts that vendors may have to minimize any programming and set-up. Highlights of VendorNet benefits to the vendor include:

Eliminates the lag time of getting orders to the vendor (as soon as orders are processed in our system - they are immediately available to the vendor on the VendorNet website)

Provides the facility for the vendor to upload orders directly into the vendor’s system - saving the time and labour costs of entering them manually

Eliminates need for telephone order acknowledgements

Reduces errors, call backs, returns, etc.

Improves overall order fill rate time and improves service to our end customers

Expands selling windows, generating more sales (especially during holiday or other peak periods)

Minimizes our calls inquiring about the status of orders

Facilitates faster payments

Eliminates paper invoices and mailing costs

Provides online order look-up and reporting functions for visibility of orders and status at any time

5.2. Receiving New Orders VendorNet transmits new orders via the Internet eliminating the lag time of getting orders to the vendor. An e-mail message is generated which describes the quantity and value of the new orders. The e-mail notification also contains a hyperlink that connects to the VendorNet website for printing and downloading the orders. Optionally, VendorNet can “push” order files automatically via FTP.

5.3. Printing and Downloads When logged on to the VendorNet website, vendors have the option of printing orders and/or downloading a file of the order to be imported. Printing and downloading orders does not require any special software - all that is required is a PC with Internet access. The packing slips can be printed on blank 8 1/2 X 11 paper - and will include all pertinent order information including ship-to, product #, description, price, customization, order comments, customer telephone #, etc. When downloading the order details, VendorNet offers the ability to export the orders in


the file format of choice (fixed width, CSV, XML, etc.). This file can then be used to upload the orders into order management/distribution systems, eliminating the need to manually re-key them. VendorNet can generate a specific file format requirement via a file mapping utility built into the system - as a result, vendors are not forced to conform to a VendorNet format. As mentioned earlier, VendorNet also supports EDI file formats and Internet communication methods.

5.4. Shipping VendorNet allows vendors to ship orders by file or through a browser-based web page. Vendors have a variety of interface options available for communicating shipped orders. Ultimately, current systems and business processes will dictate how the shipping process will be configured in VendorNet. Shipping by File - Vendors can upload a file of orders on to the VendorNet web page directly from a distribution system and/or shipping stations and VendorNet will process that file back to The Shopping Channel electronically. Various shipping file formats are accommodated through our library of file formats and custom mapping utilities. Shipping online in Batch - Vendors can view and flag orders for ship confirmation via the VendorNet website in batch mode. Problem/exception orders can be marked individually to skip the ship confirmation process within a batch. Shipping online by Order - This is the most popular method of shipping if vendors are not able to generate a file of shipping information from internal systems. VendorNet will allow Vendors to communicate shipment details to The Shopping Channel via a web page which prompts for an order’s ship method, tracking number and freight charge. Shipping by Line Item - Vendors can also partial ship orders (i.e. ship at the line item level and/or split order quantities if unable to ship the order complete). This eliminates the need for having to manage these partial shipments manually. Additionally, this allows vendors to invoice for the items that shipped. Add a package - VendorNet allows vendors to ship a line item in multiple boxes and will update The Shopping Channel with the individual tracking numbers and freight charges associated with each box. Regardless of the method used to ship the order, the shipment details are maintained in VendorNet and updated in The Shopping Channel system that same day. As a result, The Shopping Channel customer service representatives always have timely and accurate shipping information about orders - eliminating time consuming and costly phone calls.


5.5. Order Shipments Each package that vendors ship on our behalf must contain:

Packing Slip (printout from VendorNet)

Returns Letter (provided by The Shopping Channel, see Appendix A for samples)

A prepaid returns label

5.6. Invoicing VendorNet allows vendors to issue dropship order invoices online. Vendors can invoice by individual order, group of orders, by file, or by individual line items on an order. Optionally, invoices can be entered during the shipping process, or as a stand-alone process, subsequent to shipping. Invoices are posted and maintained in VendorNet for access at all times. Ultimately, VendorNet’s invoicing module eliminates a significant amount of manual review and processing for the vendor and The Shopping Channel. As vendors issue invoices in VendorNet, they are automatically processed into The Shopping Channel AP system.

5.7. Online Reporting Vendors have the ability to view all orders and their statuses at any time. VendorNet’s “Aging Views” provide bar graphs depicting the age of orders not yet printed, not yet shipped, and/or not yet invoiced. VendorNet’s “Thru Put Views” provide visibility to actions/activities such as orders printed, shipped, cancelled and invoiced by date range. Vendors can also run invoice reports which detail shipment and invoice details by date range.

5.8. Order Exception Processing Orders can be cancelled or backordered when necessary in VendorNet. For example, if vendors are unable to ship an order due to a production problem and are forced to cancel the order, vendors can use the comments ability within VendorNet to send a message to the appropriate party at The Shopping Channel, they can cancel the orders the same day. This cancellation will be visible to The Shopping Channel and to the vendor for any additional actions that are needed. Vendors also have the ability to communicate anticipated ship dates on dropship items that are delayed. The Shopping Channel can update orders in VendorNet on an individual order basis or by product and quantity. For example, a vendor may have 100 orders for Product A, but can only ship 20 today and the balance will ship in 30 days. Communicating this information to The Shopping Channel, will update VendorNet at the product level, and VendorNet will automatically find and update the affected orders with the anticipated shipping information.


VendorNet also provides a means for vendors to communicate with The Shopping Channel through various comment entry utilities. Comments regarding the status of a shipment, item cancellations, special circumstances, etc. can be logged online and flagged for the other party to review. For additional information vendors can contact [email protected]

5.9. Order Process Flow

VednerNet Shipping Process

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tSC performs fraud

check for orders

about $275.00

VendorNet sends

email to Vendor

contact notifying of

the new order

Cleared orders

sent to VendorNet

New orders are

printed

Product is shipped

to customer with

packing slip, return

letter

Full tracking

number is

provided through

VendorNet with 24

hrs

Vendor invoices

tSC for Shipped

packages through

VendorNet

Customer places

and order through

the Phones or on

the Web


5.10. Returns

If a Returns Authorization (RA) is required to process a return the Shopping Channel Customer Care Centre will contact the vendor through VendorNet to request

All Shopping Channel communications and requests made through VendorNet Must are responded to within two 2 business days.

If due to item size your organization arranges for item pick up from the customer’s location please ensure that they are arranged within 2 business days of being contacted by the Shopping Channel.

When returns are received by the vendor, the provided spreadsheet (see Appendix B) must be used to communicate this information back to The Shopping Channel so customer and vendor credits are processed appropriately.

The spreadsheet must contain the following information:

Customer Name

Customer Address

Item returned

Quantity Return

Shopping Channel order number

Any comments required

The Spreadsheet must be emailed to [email protected] and [email protected] within 24 hours of receiving the return from the customer.

A sample of the spread sheet can be found in Appendix: B and on VendorNet.

5.11. Cancellations If a customer wishes to cancel an order after it has been sent to VendorNet, The Shopping Channel will contact the vendor to see if it is possible to recall the order.

If yes then The Shopping Channel will cancel the order in VendorNet

If no then the customer will be notified as such and they will need to treat it as a return

5.12. Shipping Delays Vendors are required to notify The Shopping Channel immediately if orders cannot be processed within the established lead time. The Shopping Channel will update order records and if needed call customers to notify them of the delay.




5.13. Invoicing Vendors must invoice The Shopping Channel for processed orders using VendorNet. Vendors have the option to provide tracking numbers and invoice to The Shopping Channel in one step or handle these two operations separately. The Shopping Channel will be notified when there are new invoices on VendorNet. Similar to new orders for a vendor, The Shopping Channel will download the invoice information and process payments based on the vendor’s negotiated payment terms.

5.14. Vendor Computer Requirements To access orders via the VendorNet website, a standard PC is required with internet access. Minimum PC requirements include;

Pentium 150 or higher

16 MB memory

100 MB disk space

Windows 95 or higher

Internet Explorer 5.0 or higher

E-mail Account

The PC must be connected to a printer (no special printing requirements needed - it is printing Word documents only). Note: printing capacity will vary based on daily order volume. Vendor will need to assign a user name (up to 16 digits) and password (up to 16 digits) to access the VendorNet website. Vendor will need to assign the e-mail address to receive inbound order notifications from The Shopping Channel.

5.15. Dropship Vendor Non-Compliance Overview The Dropship Vendor Compliance program measures the monthly adherence to The Shopping Channel’s order fulfillment Service Level Agreements (SLA). Adherence is measured at the individual order level. Financial assessments will be applied at when the Vendors fail to meet the SLA outlined by their Vendor Agreement with the Shopping Channel.


5.16. Service Level Adherence Vendors are required to ship and invoice 100% of all orders placed in accordance with the Vendor Agreements. Adherence is measured by comparing the total number of orders shipped and invoiced to the number of orders shipped and invoiced within the agreed upon lead time. Example: 100 total orders shipped and invoiced, 98 orders shipped and invoiced

within lead time, SLA adherence 98% Noncompliance penalties will be assessed when the SLA Adherence for the month is below the performance standards, currently set at 98% Noncompliance penalties will be assessed as follows Performance Range Penalty 90 to 97.9% 2.5% of percentage of sales impacted 85 to 89.9% 5% of percentage of sales impacted 75 to 84.9% 7.5% of percentage of sales impacted < 75% 10% of percentage of sales impacted Example: 100 orders are placed with XYZ Inc. at a cost of $10,000. They ship and ship confirm 85% of orders on time. The Compliance penalty calculations would be as follows: Penalty = ((100%-Compliance %) x shipped sales) x 5% penalty = ((100%-85%) x $10,000) x 5% = $75.00

SLA adherence performance is assessed once a month

A minimum penalty of $50.00 will be applied

Noncompliance penalties will be reduced through deducted PO payments 60 days following the penalties assessment


5.17. US Drop Ship Vendors There are two data components required in order to seamlessly process packages through the Borderfree system.

Order Manifest

Shipment Manifest

The Order Manifest contains the following information – customer name and address, item(s) purchased and value for duty.

The Shipment Manifest contains information about the package associated with the expected order. This manifest associates the HS code and Country of Origin back to the item information as provided in the catalogue feed and electronically presents data to customs for declaration and clearance purposes. If a shipment manifest is not received for an order via the Ship Confirm process in the VendorNet system, personnel at the US package handling facility are required to open the package in order to obtain these critical pieces of information. If this occurs, additional package handling fees are charged to the vendor at a rate of $8.50 per shipment package.

5.18. Monthly SLA Reporting Monthly scorecards will be provided no later than the 2nd Friday of each month. Monthly scorecards will provide the following information;

Monthly SLA adherence performance

Monthly Number of orders shipped and invoiced

Monthly Number of order shipped and invoiced in and outside of the agreed upon lead time

Handling fees (US Vendors)

Monthly Penalty assessed

5.19. Penalty Inquiries Vendors will have 30 days from the date the Monthly Scorecards are released to dispute their results and penalty assessment. All inquiries are required to send email to [email protected]. All inquiries will be directed to the Process Administrator assigned to a Dropship Vendors account. All penalty inquiries will be resolved within 7 business days of receiving the inquiry.



5.20. VendorNet Communication The Shopping Channel Customer Care team relies on VendorNet for communicating with Dropship Vendors. The types of communication a Vendor can expect to receive from the Customer Care team will include but not be limited to the following:

RA requests

Refund requests

Order status validation

Product information requests

All Shopping Channel communications and requests made through VendorNet must be responded to within two 2 business days. Any delays in responding will be considered a non-Compliance and will be assessed a penalty fee.


6. Appendix A

6.1. Returns Letter Sample 1 Dear valued customer: Très chers clients, Thank you for your purchase from The Shopping Channel. In our continuing efforts to provide our customers with the best prices and quality service, it is important that you are aware of our return process and policies for vendors who ship on behalf of The Shopping Channel directly to you. Nous vous remercions de votre achat auprès du Shopping Channel. Afin de toujours vous fournir les meilleurs prix possibles avec un service de qualité, il est important que vous soyez au courant de nos politiques et processus de retour de marchandises qui vous sont expédiées directement par les fournisseurs au nom du Shopping Channel. Every effort is taken to ensure that merchandise arrives at your door safely and in pristine condition. In order to receive a credit, returned item(s) must be returned in the same condition and packaging in which they were shipped to you. Returns must go back to the address provided below. If a return arrives at The Shopping Channel, this will delay the credit process. Credits will not be issued for mistreated returns. Nous prenons toutes les précautions afin que vos colis vous soient livrés de manière sécuritaire et en parfaite condition. Afin de bénéficier d’un crédit de remboursement, les articles retournés doivent être réexpédiés dans le même état et le même emballage d’origine dans lequel vous les avez reçus. . La merchandise doit être retournée à l’adresse fournie ci-dessous. Si la merchandise est reçue à The Shopping Channel, le traitement de la demande de crédit sera retardée. Aucun crédit ne sera accordé pour les dommages causés par un emballage de mauvaise qualité. Please properly wrap and repackage the item in its original packaging, fully covering and protecting the item. Please insure your return delivery for your protection. Veuillez envelopper et remballer l’article dans son emballage d’origine, en le couvrant et en le protégeant totalement. Assurez-vous de contracter une assurance afin de protéger votre livraison en cas de dommage. Please ship return merchandise to: Les retours doivent être livrés à : C/O The Shopping Channel Insert return address here City, ON Postal Code If you have any questions or concerns, please feel free to contact our Customer Care Centre at 1-888-2020-888. Thank you again for your patronage. Sincerely, Nous vous remercions de votre confiance et pour toute question ou explication, n’hésitez pas à communiquer avec notre Centre de service à la clientèle au : 1-888-2020-888. Bien à vous,

VP, Operations The Shopping Channel 1-888-2020-888 www.TheShoppingChannel.com

http://www.theshoppingchannel.com/


6.2. Returns Letter Sample 2 Dear valued customer: Très chers clients, Thank you for your purchase from The Shopping Channel. We offer a 30-day Money Back Guarantee, so we’ll gladly accept returns for any purchase made at The Shopping Channel within 30 days of the date you received the item and offer a full refund of the purchase price. We ask only that you return the product in the same condition and with the packaging in which you received it. Health and beauty products are subject to reasonable trial. Merci de votre achat à The Shopping Channel. Nous offrons une garantie de remboursement sous 30 jours et nous nous ferons un plaisir d’accepter tout retour d’achat effectué à The Shopping Channel pendant 30 jours à partir de la date de réception de votre article. Nous vous offrirons un remboursement complet du prix d’achat. Nous vous demandons cependant de nous retourner le produit dans son état et dans son emballage d’origine. Les produits de santé et de beauté sont sujets à des essais raisonnables. This order has been shipped directly to you by one of our vendors. It is important that you are aware that our return process is different when you receive an order directly from one of our vendors. In order to process your return, item(s) from this order must be returned to the address indicated on this page, not to The Shopping Channel. You cannot use a pre-paid return label from another order received directly from The Shopping Channel. Cette commande vous a été expédiée directement par un de nos vendeurs. Il est important que vous compreniez que notre processus de retour est différent lorsque vous recevez une commande directement d’un de nos vendeurs. Afin de traiter votre retour, le(s) article(s) de cette commande doit/doivent être retourné(s) à l’adresse indiquée sur cette page, et non à The Shopping Channel. Veuillez noter que vous ne pouvez pas utiliser l’étiquette de retour à port payé d’une autre commande provenant directement de The Shopping Channel.

Please allow 15 business days from the date you ship the package back to the address indicated on this page for our vendor to receive the package and complete the returns process. You will receive an email confirming the product has been returned successfully.

Veuillez accorder 15 jours ouvrables pour la réception et le traitement de votre retour à partir de la date d’expédition de votre colis à The Shopping Channel. Vous recevrez un courriel confirmant que le produit a bien été retourné.

Full credit will only apply to those items that are returned with all parts included as originally shipped. Refunds will be made by the same method used for your purchase. You can check your account by logging in on theShoppingChannel.com or by contacting us directly.

Veuillez noter que le crédit complet sera effectué uniquement pour les articles qui ont été retournés avec toutes les pièces incluses dans l’emballage original. Les remboursements seront effectués avec la même méthode que celle avec laquelle vous avez payé. Vous pouvez consulter votre compte en vous connectant à theShoppingChannel.com ou en nous contactant directement.

If the product you received did not include a pre-paid Canada Post shipping label please contact us and we will arrange pick-up and return of your purchase. This will apply primarily to large items such as fitness equipment or large electronics such as big screen televisions.

Si le produit que vous avez reçu ne contient pas d’étiquette de retour à port payé de Postes Canada, veuillez nous contacter et nous arrangerons une collecte et un retour de votre achat. Ceci s’applique en particulier aux articles de grande taille comme l’équipement de forme et les gros appareils électroniques comme les téléviseurs à grand écran.

Please try on your Fashion & Jewellery when you receive them for size/fit only. Also, we only accept unopened music, movies and software. Returns to The Shopping Channel are free, but we do not refund original shipping costs with the return. We do not charge a re-stocking fee for reasonable returns.

Veuillez essayez vos articles de mode et de joaillerie dès que vous les recevez pour en vérifier la taille. Veuillez noter également que nous acceptons seulement la musique, les films et les logiciels non-ouverts. Les retours à The Shopping Channel sont gratuits mais nous ne remboursons pas les frais d’expéditions originaux avec le retour. Nous ne facturons pas d’honoraires de réapprovisionnement pour les retours raisonnables.

Product Return Instructions/ Instructions pour le retour de produit 1. Repackage the item(s) you are returning in the original packaging and include the original (or a photocopy) Order Summary. 1. Remballez le(s) article(s) que vous retournez dans l’emballage original et incluez le résumé de la commande original (ou une photocopie). 2. Affix the Canada Post pre-paid expedited parcel return label to your package over the original shipping label. To track your return, write down the 16 digit Item Identification number (located above the bar code). You can track your order online at www.CanadaPost.com. 2. Collez l’étiquette de retour de colis accéléré à port payé de Postes Canada au-dessus de l’étiquette d’expédition originale. Pour suivre votre retour, sauvegardez le numéro de repérage à 16 caractères (localisé au dessus du code barre). Vous pourrez suivre votre commande en ligne à www.postescanada.com. Please use the Canada Post pre-paid postage return label enclosed with your package and return merchandise to:

http://www.canadapost.com/

http://www.postescanada.com/


Veuillez utiliser l’étiquette de retour à port payé de Postes Canada incluse dans votre colis et retournez la marchandise à :

C/O The Shopping Channel ********** Vendor Returns Address ********** Vendor Returns City, Province ********** Vendor Returns Postal Code If you have any questions or concerns, please feel free to visit us online at www.theShoppingChannel.com/easyreturns or contact our Customer Care Centre at 1•888•2020•888. Nous vous remercions de votre confiance et pour toute question ou explication, n’hésitez pas à communiquer avec notre Centre de service à la clientèle au : 1-888-2020-888. Thank you again for your patronage. Sincerely, Bien à vous,

VP, Operations/ VP, Opérations The Shopping Channel 1•888•2020•888 www.TheShoppingChannel.com

http://www.theshoppingchannel.com/easyreturns


7. Appendix B: Returns Spreadsheet


8. Appendix C: Shipment Booking Form – Canada and the USA

The Shopping Channel - Shipment booking form (Canada/ USA) (email to: [email protected])

Type of shipment: Courier. Less than truck load. Full truck load. Other: __________________

*Vendor Company Name: ________________________

* TSC Purchase Order number(s): ____________

*TSC Item number(s): ____________________________________________________________

Vendor item/part number: _______________

For EXW, FOB shipments (picked up by The Shopping Channel):

*Ready date: ____________________ *Ready time: _________to____________

date / month / year

* Shipper Company Name:

*Pick up address:

*Telephone # / contact person:

For DDP, DDU, CIP, CIF shipments (vendor delivered):

*Delivery date to The Shopping Channel / final delivery location: _______________

date / month / year

*Carrier / freight forwarder name and contact#: ________________________

If shipments being delivered to an interim point (FCA), complete address and tel # / contact.

If yes, complete address:

Shipment details (required for all shipments):

*Number of master cartons: ___________ Packing list ref #: ___________

*Number of pallets: ______________ Stackable: Yes No --

*Total weight of shipment: __________ lbs

*Outer dimensions of skids: ___________

*PO # *No of

Skids

*No of

cartons

* carton

Length

(inches)

* carton

Width (inches)

* carton

Height

(inches)

For non-courier shipments only:

Number of pallets: (maximum height 5 feet, unless special approval obtained)

*Are pallets CHEP / CPC or similar? Yes. No.

*Are showroom samples included with the shipment? Yes. No. Corresponding PO#:


9. Appendix D: Shipping Booking Form – Overseas

The Shopping Channel - Shipment booking form (Overseas) (email to: [email protected])

Type of shipment: Courier. Air Freight. Less than container. Full container(s) Other________

tSC Purchase Order number(s):

tSC Item number(s):

Vendor item/part number(s):

For EXW, FOB shipments (picked up by The Shopping Channel): Ready date: _____________________ date / month / year

Pick up address:

Telephone # / contact person:

For DDU, CIF shipments: Delivery date to The Shopping Channel: _____________ (6885 Kennedy Road, Mississauga, ONT, Canada) date / month / year Carrier / freight forwarder name and contact#:

Is the shipment being delivered to an interim point? Yes No. If yes, complete

address:

Shipment details (required for all shipments):

Number of master cartons: Packing list ref #:

Total weight of shipment: lbs

Outer dimensions of cartons:

No of cartons

Length (inches)

Width (inches)

Height (inches)


10. Appendix E: Purchase Order Samples

10.1. PO Sample 1


10.2. PO Sample 2


10.3. VendorNet PO Sample