vendor user guide

Upload: elsaman

Post on 03-Apr-2018

222 views

Category:

Documents


0 download

TRANSCRIPT

  • 7/28/2019 Vendor User Guide

    1/83

    1 | P a g e

  • 7/28/2019 Vendor User Guide

    2/83

    2 | P a g e

    INTRODUCTION.......................................................................................................................................................................... 4

    REQUIRED ACCOUNT INFORMATION OVERVIEW............................................................................................................................... 5

    User Security Information ................................................................................................................................................ 5

    Business Contact Information .......................................................................................................................................... 6

    Site Description................................................................................................................................................................. 8

    SETTING UP YOUR PAYMENTS OVERVIEW ........................................................................................................................................ 8

    Banking wizard Step 1 ...................................................................................................................................................... 9

    Banking Wizard Step 2 ..................................................................................................................................................... 9

    BASIC INTEGRATION OVERVIEW.................................................................................................................................................. 19

    Creating Products ........................................................................................................................................................... 20

    Uploading Your Products ................................................................................................................................................ 22

    Product Options .............................................................................................................................................................. 25

    Coupons .......................................................................................................................................................................... 28

    CREATING SHIPPING METHODS................................................................................................................................................... 30

    MANAGING YOUR E-GOOD ALLOWABLE COUNTRIES ...................................................................................................................... 49

    MARKING ORDERS AS SHIPPED................................................................................................................................................... 50

    INTEGRATING PLUG AND PLAY PRODUCTS..................................................................................................................................... 52

    THIRD PARTY CART INTEGRATION................................................................................................................................................ 55

    THE RETURN PROCESS .............................................................................................................................................................. 56

    DEMO MODE.......................................................................................................................................................................... 58

    PURCHASE LOGOS.................................................................................................................................................................... 59

    SALES OVERVIEW ..................................................................................................................................................................... 60

    Locating Sales ................................................................................................................................................................. 60

    Issuing Refunds ............................................................................................................................................................... 62

    Recurring Sales ............................................................................................................................................................... 66

    Fraud Review .................................................................................................................................................................. 68

    Request Payment ........................................................................................................................................................... 69

    REPORTING............................................................................................................................................................................. 71

  • 7/28/2019 Vendor User Guide

    3/83

    3 | P a g e

    Billing Activity Download ............................................................................................................................................... 71

    Additional Reports .......................................................................................................................................................... 73

    CLOSING ................................................................................................................................................................................ 74

  • 7/28/2019 Vendor User Guide

    4/83

    4 | P a g e

    INTRODUCTION

    https://www.2checkout.com/va/
  • 7/28/2019 Vendor User Guide

    5/83

    5 | P a g e

    REQUIRED ACCOUNT INFORMATION OVERVIEW

    - -

    USER SECURITY INFORMATION

    -

    -

    https://www.2checkout.com/documentation/prohibited.html
  • 7/28/2019 Vendor User Guide

    6/83

    6 | P a g e

    BUSINESS CONTACT INFORMATION

    -

  • 7/28/2019 Vendor User Guide

    7/83

    7 | P a g e

  • 7/28/2019 Vendor User Guide

    8/83

    8 | P a g e

    SITE DESCRIPTION

    -

    -

    -

  • 7/28/2019 Vendor User Guide

    9/83

    9 | P a g e

    SETTING UP YOUR PAYMENTS OVERVIEW

    -

    BANKING WIZARD STEP 1

    BANKING WIZARD STEP 2

  • 7/28/2019 Vendor User Guide

    10/83

    10 | P a g e

    CHECK/AIR MAIL CHECK

  • 7/28/2019 Vendor User Guide

    11/83

    11 | P a g e

    INTERNATIONAL WIRE TRANSFER

  • 7/28/2019 Vendor User Guide

    12/83

    12 | P a g e

    FOREIGN CURRENCY ELECTRONIC FUNDS TRANSFER (FCEFT)

  • 7/28/2019 Vendor User Guide

    13/83

    13 | P a g e

    AUSTRALIAN ELECTRONIC FUNDS TRANSFER (AEFT)

  • 7/28/2019 Vendor User Guide

    14/83

    14 | P a g e

    BANKS AUTOMATED CLEARING SYSTEM (BACS)

  • 7/28/2019 Vendor User Guide

    15/83

    15 | P a g e

    DIRECT ELECTRONIC FUNDS TRANSFER (DEFT)

  • 7/28/2019 Vendor User Guide

    16/83

    16 | P a g e

    ACH

  • 7/28/2019 Vendor User Guide

    17/83

    17 | P a g e

    PAYONEER

  • 7/28/2019 Vendor User Guide

    18/83

    18 | P a g e

  • 7/28/2019 Vendor User Guide

    19/83

    19 | P a g e

    BASIC INTEGRATION OVERVIEW

    - -- -

    - -

    http://www.2checkout.com/documentation/Advanced_User_Guide.pdfhttp://www.2checkout.com/documentation/Advanced_User_Guide.pdfhttp://www.2checkout.com/community/blog/tutorials/tutorial-creating-2checkout-purchase-linkshttp://www.2checkout.com/community/blog/category/knowledge-base/suppliers/tech-support/3rd-party-carts/parameter-sets
  • 7/28/2019 Vendor User Guide

    20/83

    20 | P a g e

    CREATING PRODUCTS

    -

  • 7/28/2019 Vendor User Guide

    21/83

    21 | P a g e

    -

    -

    -

    -

    http://www.2checkout.com/product-services/global-affiliates
  • 7/28/2019 Vendor User Guide

    22/83

    22 | P a g e

    UPLOADING YOUR PRODUCTS

    -

    -

    -

    -

  • 7/28/2019 Vendor User Guide

    23/83

    23 | P a g e

    -

    EX01,Example One,,1.00,,,1,My first sample product.,,,,,,EX02,Example Two,,10.00,,,0,Another sampleproduct.,15.00,http://www.example.com/script/pending.php,http://www.example.com/script/approved.php,1 Month,2 Year,

    EX03,Example Three,,100.00,10,5.00,1,The final sample product.,,,,,,

    EX01|Example One||1.00|||1|My first sample product.||||||EX02|Example Two||10.00|||0|Another sample

  • 7/28/2019 Vendor User Guide

    24/83

    24 | P a g e

  • 7/28/2019 Vendor User Guide

    25/83

    25 | P a g e

    PRODUCT OPTIONS

    -

    -

  • 7/28/2019 Vendor User Guide

    26/83

    26 | P a g e

    -

    -

  • 7/28/2019 Vendor User Guide

    27/83

    27 | P a g e

  • 7/28/2019 Vendor User Guide

    28/83

    28 | P a g e

    COUPONS

    -

  • 7/28/2019 Vendor User Guide

    29/83

    29 | P a g e

    - -

    -

    - -

  • 7/28/2019 Vendor User Guide

    30/83

    30 | P a g e

    CREATING SHIPPING METHODS

    - -

    -

  • 7/28/2019 Vendor User Guide

    31/83

    31 | P a g e

    -

    - - -

  • 7/28/2019 Vendor User Guide

    32/83

    32 | P a g e

    FREE SHIPPING

  • 7/28/2019 Vendor User Guide

    33/83

    33 | P a g e

  • 7/28/2019 Vendor User Guide

    34/83

    34 | P a g e

    FIXED PRICE SHIPPING

  • 7/28/2019 Vendor User Guide

    35/83

    35 | P a g e

  • 7/28/2019 Vendor User Guide

    36/83

    36 | P a g e

    SHIPPING BASED ON DELIVERY COUNTRY

  • 7/28/2019 Vendor User Guide

    37/83

    37 | P a g e

  • 7/28/2019 Vendor User Guide

    38/83

    38 | P a g e

  • 7/28/2019 Vendor User Guide

    39/83

    39 | P a g e

    SHIPPING BASED ON WEIGHT

  • 7/28/2019 Vendor User Guide

    40/83

    40 | P a g e

  • 7/28/2019 Vendor User Guide

    41/83

    41 | P a g e

  • 7/28/2019 Vendor User Guide

    42/83

    42 | P a g e

  • 7/28/2019 Vendor User Guide

    43/83

    43 | P a g e

  • 7/28/2019 Vendor User Guide

    44/83

    44 | P a g e

  • 7/28/2019 Vendor User Guide

    45/83

    45 | P a g e

    SHIPPING BASED ON ORDER TOTAL:

  • 7/28/2019 Vendor User Guide

    46/83

    46 | P a g e

  • 7/28/2019 Vendor User Guide

    47/83

    47 | P a g e

  • 7/28/2019 Vendor User Guide

    48/83

    48 | P a g e

  • 7/28/2019 Vendor User Guide

    49/83

    49 | P a g e

    MANAGING YOUR E-GOOD ALLOWABLE COUNTRIES

    -

    - -

  • 7/28/2019 Vendor User Guide

    50/83

    50 | P a g e

    MARKING ORDERS AS SHIPPED

    - -

    -

    -

    -

    - -

    - -

    - -

    -

  • 7/28/2019 Vendor User Guide

    51/83

    51 | P a g e

  • 7/28/2019 Vendor User Guide

    52/83

    52 | P a g e

    INTEGRATING PLUG AND PLAY PRODUCTS

    -

    -

  • 7/28/2019 Vendor User Guide

    53/83

    53 | P a g e

  • 7/28/2019 Vendor User Guide

    54/83

    54 | P a g e

    http://www.acmeonlinebooks.com/
  • 7/28/2019 Vendor User Guide

    55/83

    55 | P a g e

    THIRD PARTY CART INTEGRATION

  • 7/28/2019 Vendor User Guide

    56/83

    56 | P a g e

    THE RETURN PROCESS

    -

    x_receipt_link_url

    - -

    http://www.2checkout.com/documentation/Advanced_User_Guide.pdf
  • 7/28/2019 Vendor User Guide

    57/83

    57 | P a g e

    CLICK HERE

    TO FINALIZE YOUR ORDER

    With the direct return set to Direct Return (Your URL) to my website, sale parameters will be posted

    automatically to the approved URL while fetched by our server and displayed to the customer. When using this

    return method the URL will be masked to the customer, appearing to still be on the 2Checkout.com domain.

    This method can be used with redirects as long as each page outputs content more than 255 characters to the

    browser. If this method encounters a page that redirects without outputting content the process will fail and

    the customer will be sent to our standard Order Processed page. This occurs usually with a header redirect,

    specifically content less then 255 characters. This is a common issue as many developers will set their approved

    URL to a script that processes the return sales parameters then silently forwards the customer to another page.

    This is usually a thank you or download page for intangible products. The best solution is to handle all post-

    order processing on the page set as your approved URL, including the thank you message. If no redirects are

    used, meaning the URL is masked by our servers, relative links will not point to the correct location. This can be

    corrected with the use of absolute paths on the approved URL page or by simply using a base tag in the head of

    the document to provide a reference for the relative paths.

    With Direct Return set to Header Redirect the customer will be immediately returned to your approved URL.Using this method, the sale parameters will be returned along with the customer using the GET method. If you

    have problems with the return process you're welcome to contact us [email protected] assist with

    troubleshooting the issue.

    PLEASE NOTE: IF YOU DO NOT SPECIFY AN APPROVED URL AT THE ACCOUNT LEVEL, PRODUCT LEVEL, OR WITH THE

    X_RECEIPT_LINK_URL PARAMETER THE CUSTOMER WILL REMAIN ON THE 2CHECKOUT ORDER PROCESSED PAGE

    UPON COMPLETION OF THE ORDER.

    mailto:[email protected]:[email protected]:[email protected]:[email protected]
  • 7/28/2019 Vendor User Guide

    58/83

    58 | P a g e

    DEMO MODE

    -

  • 7/28/2019 Vendor User Guide

    59/83

    59 | P a g e

    PURCHASE LOGOS

    -

    -

  • 7/28/2019 Vendor User Guide

    60/83

    60 | P a g e

    SALES OVERVIEW

    LOCATING SALES

    -

    -

  • 7/28/2019 Vendor User Guide

    61/83

    61 | P a g e

    - -

  • 7/28/2019 Vendor User Guide

    62/83

    62 | P a g e

    ISSUING REFUNDS

    - -

    - -

  • 7/28/2019 Vendor User Guide

    63/83

    63 | P a g e

  • 7/28/2019 Vendor User Guide

    64/83

    64 | P a g e

  • 7/28/2019 Vendor User Guide

    65/83

    65 | P a g e

    http://www.2checkout.com/documentation/Advanced_User_Guide.pdf
  • 7/28/2019 Vendor User Guide

    66/83

    66 | P a g e

    RECURRING SALES

    https://www.2checkout.com/static/va/documentation/INS/index.htmlhttps://www.2checkout.com/static/va/documentation/INS/index.html
  • 7/28/2019 Vendor User Guide

    67/83

    67 | P a g e

    http://www.2checkout.com/documentation/Advanced_User_Guide.pdf
  • 7/28/2019 Vendor User Guide

    68/83

    68 | P a g e

    FRAUD REVIEW

    -

    -

    https://www.2checkout.com/static/va/documentation/INS/index.htmlhttps://www.2checkout.com/static/va/documentation/INS/index.html
  • 7/28/2019 Vendor User Guide

    69/83

  • 7/28/2019 Vendor User Guide

    70/83

    70 | P a g e

  • 7/28/2019 Vendor User Guide

    71/83

    71 | P a g e

    REPORTING

    BILLING ACTIVITY DOWNLOAD

    -

    -

  • 7/28/2019 Vendor User Guide

    72/83

    72 | P a g e

    - -

  • 7/28/2019 Vendor User Guide

    73/83

    73 | P a g e

    ADDITIONAL REPORTS

    mailto:[email protected]
  • 7/28/2019 Vendor User Guide

    74/83

    74 | P a g e

    CUSTOM CHECKOUT GUIDE

    https://www.2checkout.com/va/
  • 7/28/2019 Vendor User Guide

    75/83

    75 | P a g e

    ACCESSING THE CHECKOUT PAGE MANAGER

    The following steps will direct you to the Checkout Page Manager, where you may modify the basic look and

    feel of the checkout page:

    1. Click on the Account tab.2. Click on the Site Management sub-category.3. Click on the Manage Checkout button:

    4. Click on the Create Theme button to begin customizing your checkout page:

  • 7/28/2019 Vendor User Guide

    76/83

    76 | P a g e

    USING THE CHECKOUT PAGE MANAGER

    Upon clicking the Create Theme button, you will be directed to the custom checkout template editor. The

    upper pane displays a preview of the checkout page, and any changes made will occur in real-time, allowing

    you to observe the result as customizations are performed:

    If you must return to the Site Management tab in VA, simply click the [ back ] link, adjacent the Save It button:

    Please note that if the [ back ] link is clicked, you will be immediately directed to the Site Management tab;

    you will NOT be prompted to save your changes. To avoid having to repeat your work, we would advise clickingSave It after you make a change to your template. Upon saving your modifications successfully, our system will

    provide a visual confirmation on the left-hand side of the screen:

  • 7/28/2019 Vendor User Guide

    77/83

    77 | P a g e

    CUSTOMIZING YOUR TEMPLATE

    Six aspects of your template may be modified through the interface populating the bottom half of the screen:

    1. Edit Name Choose your own name for your theme. This is not visible to buyers. Note: Assigning aTheme Name is mandatory. The template will not be saved if a name is not specified.

    2. Edit Colors Select the templates Background Color, and Theme Color. Click on the rectangular boxcontaining the hexadecimal color code to begin editing the corresponding elements color. You may

    use the visual interface to choose a color, or enter the hexadecimal code into the box if you already

    know the exact color that you wish to assign.

    3. Upload Images Select either Logo or Background from the drop-down menu for specific options:Logo Select Use Existing to choose a checkout page image that is already uploaded to your

    account. A miniature window will appear, displaying the available checkout page image(s).

    Click the desired image that you wish to associate with your custom theme.

    If you do not have any images uploaded already, select Upload New to browse your computer

    for an appropriate image file. Valid file formats are: JPEG, GIF, and PNG. The maximum

    dimensions are: 335 x 60 pixels.

  • 7/28/2019 Vendor User Guide

    78/83

    78 | P a g e

    Background Select Use Existing to choose a background image that you uploaded to your

    account. A miniature window will appear, displaying the available background image(s). Click

    the desired image that you wish to assign as the background.

    If you do not have any images uploaded already, select Upload New to browse your computer

    for an appropriate image file. Valid file formats are: JPEG, GIF, and PNG. No maximum

    dimensions are specified, however, the maximum file size is 500 kb.

    Background (continued) When assigning a background image, you may specify the manner in

    which the image is tiled across the checkout page, as well as the alignment of the background

    image.

    o Background Tiling No-Tiling a single instance of the selected background image will be

    displayed, oriented in accordance with the Background Position.

    Repeat-x the background image will be tiled horizontally across the page. Repeat-y the background image will be tiled vertically on the page. Repeat x and y the background image will be tiled horizontally and vertically,

    filling the entire page.

    o Background Position Select Left, Center, or Right to specify the alignment of yourbackground image.

  • 7/28/2019 Vendor User Guide

    79/83

    79 | P a g e

    4. Add Links This feature will enable you to provide additional links to external pages. The Link Textdetermines what the buyer sees on the checkout page. The Link URL is where the customer will be

    directed upon clicking the Link Text:

    The details entered into the fields described above will be displayed on the checkout page directly

    beneath the Change Language, and Change Currency drop-down options:

  • 7/28/2019 Vendor User Guide

    80/83

    80 | P a g e

    5. Enter Info This feature allows you to provide the physical address of your business to buyers:

    Information entered into these fields will appear under the Questions? title, beneath the links added

    with your account:

  • 7/28/2019 Vendor User Guide

    81/83

    81 | P a g e

    FINAL STEPS

    Once you have finished creating your theme, click the Save It button, then click the [ back ] link to return to the

    Checkout Page Manager.

    ACTIVATING YOUR THEME

    You will see your theme listed under the Select Theme menu, located on the left side of the screen. Click the

    Set Live button to activate the corresponding theme:

  • 7/28/2019 Vendor User Guide

    82/83

    82 | P a g e

    EDIT, DELETE, OR PREVIEW YOUR THEME

    If you wish to Edit, Delete, or Preview a theme, click once on the themes name to bring up an options menu.

    Three options are available: Edit (pencil icon), Delete(X icon), and Preview (magnifying glass icon).

    Click the Edit icon to immediately access the theme within the custom theme editor.

    Click the Delete icon if you wish to permanently remove the selected theme. You will be

    prompted to confirm your decision.

    Click the Preview icon to display a preview of the selected theme.

  • 7/28/2019 Vendor User Guide

    83/83

    CLOSING

    mailto:[email protected]://www.2checkout.com/static/va/documentation/INS/index.htmlhttp://www.2checkout.com/documentation/api/http://www.2checkout.com/documentation/Advanced_User_Guide.pdf