vera müskens, elise thomas, yana hroza short lunch brakes problem economical aspects of quality...
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Vera Müskens, Elise Thomas, Yana Hroza
Short lunch brakes problemECONOMICAL ASPECTS OF QUALITY
Tutor: Dr. J. Luczak
Agenda
1. Introduction to problem• Result of “questionnaire”
2. Brainstorm
3. Ishikawa / fishbone analysis
4. Possible solutions• Explain about “home schools”
5. Our choice for solution
Fast food and
sweets
Brainstorm 1/4
No concentra
tion
Not enough time to
eat
Health proble
ms
Group
work
Prepare the next class
Switching
buildings
No time for
questions
Students
Brainstorm 2/4
Switching
buildings
Preparing next class
No concentrat
ion
Not enough time to
eat
Teachers
Brainstorm 3/4
Food elsewher
e
Long queu
es
Hot beverage
s
Cafeteria
Short Lunch Break
TeachersStudents
Switching buildings
No bathroom breakHealth problems
Not concentratedSweets & Fast Food
Not enough time to eat
Being late
Preparing next class
No time for questionsNot enough time to eat
AdministrationCafeteria
Hot beverages
Food elsewhere
Not enough rooms
Timetable
Long queues
Ishikawa / fishbone analysis
Brainstorm 4/4
Bad things:
Good things:
Unhappy staff of
cafeteria
Unhappy teachers
Unhappy students
School ends earlier
Not a lot of
waiting time
between classes
Possible solutions:
Make 30 min breaks
Only 1 longer break, around
noon
Self-service cafeteria
Classes end on different times (2nd and 3rd
year students)
Menu on printed form,
people know on forehand what they want to
order
Teach cafeteria people English
Order food on forehand, order at 10, get it at
12.
2 cafeterias