verifi protect your payments, boost your profits...across the entire payments lifecycle

LEADING PROVIDER OF ELECTRONIC PAYMENT AND RISK MANAGEMENT SOLUTIONS FOR MERCHANTS

VERIFI

RESOLVE DISPUTES BEFORE THEY BECOME CHARGEBACKS

CDRN

CARDHOLDER DISPUTE RESOLUTION NETWORKTM

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CONFIDENTIAL | © 2015 Verifi, Inc. All rights reserved 3

MERCHANT BENEFITS

Reduce up to 40%* of your chargebacksResolve customer issues before transactions become a chargebackImprove insight into the nature and frequency of customer disputes Stop shipment of goods before being shipped to fraudstersHelps improve customer service by providing visibility into customers intentReduce operational expenses related to chargebacks

CDRN is a proprietary network, built by Verifi to connect US card Issuing Banks with merchants to resolve cardholder disputes more efficiently and reduce chargebacks for merchants.

CONNECTING ISSUERS AND MERCHANTS

CARDHOLDER DISPUTE RESOLUTION NETWORKTM RESOLVE DISPUTES BEFORE THEY BECOME CHARGEBACKS - CDRN

*CDRN results are not guaranteed. Success is determined on a case-by-case basis and is dependant upon various factors outside of Verifi’s control.

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Consumer Dispute

Issuer Processes Dispute, Credit to

Consumer

Association Processes Dispute

Acquirer Receives DisputeMerchant Receives

Dispute

Merchant Processes

Representment

Issuer processes Merchant

Representment

Consumer Dispute

Issuer Sends Dispute to CDRN,

Pend Case 72 Hours

Association Processes Dispute

Acquirer Receives DisputeMerchant Receives

Dispute

Merchant Processes

Representment

Issuer processes Merchant

Representment

CDRN enables Merchant to STOP product shipment and obtain Refund

from Merchant XXX

X

XToo LATE to take action and stop

order delivery or avoid the

Chargeback

CURRENT DISPUTE PROCESS

CDRN PROCESS

CONFIDENTIAL | © 2015 Verifi, Inc. All rights reserved


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DIRECT INTEGRATIONMerchant integrates with Verifi’s Global Payment Gateway and Activity Export to process transactions and handle CDRN cases.

SERVICE OPTIONS

STAND ALONEMerchant processes payments via an alternative gateway or direct with their Acquirer. Merchant integrates with Verifi's Historical file importer to load payment data into the Verifi platform, and Verifi's Activity Export to handle CDRN Cases.

SELF SERVICEMerchant uses a browser-based portal to access disputes. NO integration required.

MANAGED SERVICEMerchant grants Verifi access to their CRM to handle CDRN cases. NO integration required.

INTEGRATED

WEB-BASED PORTAL



A LOOK INSIDE THE PORTAL

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State the outcome of a dispute directly on the “Case Resolution” page–”Resolved”, “Declined”, or “Cancelled”

Review the dispute and case history on a user friendly platform


RECOVER LOST REVENUE

CHARGEBACK REPRESENTMENT

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Today, customers are finding it easier and easier to dispute legitimate charges. This type of consumer “shop lifting” or “friendly fraud” leaves you with the burden of proof, lost goods and service and lower profits. Recent statistics showed that merchants saw $11.8 billion in friendly fraud and it continues to grow.

A BIG AND GROWING PROBLEM

CHARGEBACKS IMPACT YOUR BOTTOM LINE

INDUSTRY CHALLENGE

Verifi’s research showed that, 86% of the time cardholders will not contact the merchant until after a dispute was filed…or not at all!

NEGATIVE IMPACTS TO YOU:

•Chargeback fees that can EXCEED $75/chargeback

•Additional Loss of product and services rendered

•Loss of time and resources dedicated to core business

•LOST PROFITS!

14%

28%

58%86%

Cardholder contacted merchant

Cardholder contacted

merchant after dispute was

filed

Cardholder did not

contact the merchant

Verifi’s Premier Chargeback Representment & Recovery Service helps you quickly recover funds lost to unwarranted chargebacks

WE DO THE WORK - Focus on growing your business by spending less time and resources managing chargebacks

IMMEDIATELY IMPROVE YOUR BOTTOM LINE - by successfully reclaiming lost dollars

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*Chargeback Representment results are not guaranteed. Success is determined on a case-by-case basis and is dependent upon various factors outside of Verifi’s control.

PROTECTING YOUR BOTTOM LINELET VERIFI DO THE WORK FOR YOU AND MAXIMIZE PROFITS

HOW WE DO ITProtect your business from profits lost to false consumer chargebacks

Support for all omni-channel transactions

Deepen insight into existing operations and chargeback trends

Recover all major payment brands/types

Lower costs and free up your time and resources to focus on your business

WHAT WE DO Long standing and direct relationships with acquiring banks and processors provides seamless response and optimal win rates…..in excess of 50%*

Domain expertise in all the diverse and dynamic dispute evidence rules allows for quicker resolution, cash flow and maximum results

Recover chargebacks for BOTH card-present and card-not-present transactions

In-depth analytics and reporting features can help identify problems in the operation and improve fraud and chargeback prevention measures

Dispute resolution for all major credit cards (VISA, MasterCard, American Express, Discover, etc) …..and even PayPal

Our highly trained Chargeback Recovery Specialists handle ALL aspects of the dispute process; gathering all research, effectively positioning the case evidence for success and managing all the issuer communications through resolution


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“FAST TRAK” IMPLEMENTATIONVerifi’s “FAST TRAK” Is the quickest and easiest way to get started in as little as 14 days without any painful set up challenges

FEATURES

• NO IT needed to get up and running

• NO ongoing labor needed to support the program

• Key activity based reporting to measure all critical metrics and performance

• Simply provide CRM log in access

FLEXIBLE INTEGRATION THAT MEET YOUR NEEDS

ADVANCED IMPLEMENTATIONAvailable through customized direct integration with our Gateway that provides more advanced analytics and customer/dispute insights.

FEATURES

• In-depth and actionable reporting provides insight into historical chargeback root causes, effectiveness of current prevention measures and occurrence rates over the entire processing lifecycle; authorization, settlement and refund

• Matching of authorized/settlement data to both chargeback and transactional data

• Flexible to respond to disputes even if CRM access is not available.

CUSTOMIZED SET UP OPTIONS


Processing over $20B in sales volume per year | Managing over 1.2+ MM chargebacks per year

GET YOU THE HIGHEST WIN RATES AND REVENUE RECOVERED– A decade of experience and delivering recovery rates over 50%* NO INTEGRATION HASSLE OR IT REQUIRED – flexible implementation to get up and running within days at NO cost

WE DO ALL THE WORK FOR YOU– highly trained chargeback recovery specialists quickly and efficiently process cases on your behalf, saving you time and money so you can focus on growing your business IMMEDIATE RETURN ON INVESTMENT – with our “no risk, all reward” performance based fee structure, we ONLY get paid based on your success

CLIENT CASE STUDY

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OVER $6.3MCLIENT

CHARGEBACKS

RECOVERED

CLIENT WIN RATE

OF51%*

$12.3MCLIENT

CHARGEBACKS REPRESENTED

WHY CHOOSE VERIFI?PREMIER LEADER IN CHARGEBACK MANAGEMENT SINCE 2005

Fortune 500 Client Example



DIRECT INTEGRATION Merchant integrates with Verifi's Global Payment Gateway and grants Verifi access to their CRM. Verifi imports chargeback data directly from Acquirers, and combines all data sources to build a representment to the chargeback. Verifi submits the representment directly to the Acquirer on behalf of the merchant.

SERVICE OPTIONSSTAND ALONEMerchant processes payments via an alternative gateway or direct with their Acquirer. Merchant integrates with Verifi's Historical file importer to load payment data into the Verifi platform, and Merchant provides Verifi access to their CRM. Verifi can import chargeback data directly from Acquirers, and combines all data sources to build a representment to the chargeback. Verifi submits the representment directly to the Acquirer on behalf of the merchant.

OPTIONAL SERVICES• Verifi Activity Export (VAE)• Customer Service API for CRM access

Verifi processes tens of thousands of chargeback in a given month and successfully recovers, on average, over 55%* of represented disputes.

CHARGEBACK REPRESENTMENTRECOVER LOST REVENUE


In 2012, Verifi represented $12.3 million in chargebacks for one of its clients. Out of those chargebacks, Verifi was able to win back nearly $6.3 million for that client. Resulting in a win rate of 51%* for that specific client.

MERCHANT CASE STUDY

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$12.3MCLIENT

CHARGEBACKS

REPRESENTED

OVER $6.3MCLIENT

CHARGEBACKS RECOVERED

CLIENT WIN RATE

OF51%*

CHARGEBACK REPRESENTMENTRECOVER LOST REVENUE

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OVERVIEW1. Verifi imports Chargeback data from Merchant’s

Acquirer(s) into our proprietary platform to manage the representment of the dispute.

2. Merchant will provide Verifi access to the CRM/order management system for researching the customer dispute.

3. Verifi’s specialists will review all information to prepare the response. Our system will transmit the response and any corresponding documentation back to the Acquirer for processing.

FAST TRAK KEEPS IT SIMPLE…

FEATURES• Customizable workflow allows Merchant, Order and

Customer details to be included on representments

• Capable of supporting multiple types of products or offers across multiple Acquirers and multiple MIDs

• Advanced filtering capabilities

• Supports Multi-Currency dispute handling

• Supports Acquirer level requirements and best practices

• Dedicated Integration Manager to support your account setup and boarding thru ‘Go Live’

• Dedicated Relationship Manager to support any ongoing questions, regular account status meetings and service performance reviews

FAST TRAK IMPLEMENTATION


ONE SOLUTION ONE PLATFORM ONE AGREEMENT

INTELLIGENCE® SUITE

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MERCHANT BENEFITS

Identify and stop fraudulent activity preventing future chargebacksQuickly and conveniently authenticate legitimate online transactionsCustomize rules for specific transaction types

Our partnership with leading-edge experts in IP address data, device information and reputation scoring, and consumer information provide full merchant protection.

RISK MANAGEMENT AND FRAUD COVERAGE

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INTELLIGENCE® SUITE ONE SOLUTION - ONE PLATFORM - ONE AGREEMENT


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CONSUMER INTELLIGENCEAge and ID verification can help reduce chargebacks by having customers validate their ID information when submitting a transaction.

FEATURES

DEVICE INTELLIGENCEDevice profiling can help prevent sophisticated fraud attacks by identifying the device used for the transaction.

IP INTELLIGENCEIP address verification helps reduce fraud by recognizing IP address that have a pattern of fraudulent activity, so you can block transactions from that IP address.

MOBILE INTELLIGENCEMobile device profiling can help prevent fraudulent transactions by pinpointing a customers location, so you can prevent purchases in areas with high risk.

PAYMENTS INTELLIGENCEPayment authentication with Verified by Visa and MasterCard SecureCode with zero liability payment guarantee through Visa and MasterCard, to help reduce chargebacks and fraud risk.



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DIRECT INTEGRATIONMerchant integrates with Verifi's Global Payment Gateway and the Intelligence Suite is enabled within the integrated rules engines. As payments are sent into the Gateway by the Merchant, the intelligence suite invokes calls to 3rd parties to enrich the transaction data and enables the rules engine to accept, deny or mark orders for review.

SERVICE OPTIONSSTAND ALONEMerchant integrates with Verifi's Global Payment Gateway and the Intelligence Suite is enabled within the integrated rules engines. A "verify" transaction type is used to enable the merchant to screen orders prior to payment authorization. As requests are sent into the Gateway by the Merchant, the intelligence suite invokes calls to 3rd parties to enrich the transaction data and enables the rules engine to accept, deny or mark orders for review.



A GLOBAL CONNECTION ON ONE PLATFORM

GLOBAL PAYMENT GATEWAY

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GLOBAL PAYMENT GATEWAYA GLOBAL CONNECTION ON ONE PLATFORM

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MERCHANT BENEFITS

Enterprise reporting

Data analysis

Secure payment solutions

Tokenization

Dynamic transaction routing

Multi-currency

Our PCI Level 1 certified payment gateway enables connectivity to all of the major domestic and international acquirer processing networks.

CONNECTING ACQUIRERS AND MERCHANTS

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DYNAMIC TRANSACTION ROUTINGConsolidate and manage all transaction processing across multiple merchant accounts through a single user account.

FEATURESMULTI-CURRENCYAccept payment across multiple international currencies.

SECURE PAYMENT SOLUTIONSSecurely handle sensitive payment information without redirecting the customer.

TOKENIZATIONSafely store sensitive cardholder data.

DATA ANALYTICSDefine strategies to mitigate fraud and risk for your business.

ENTERPRISE REPORTING Monitor and reduce risk while continuously uncovering ways to optimize profitability.


GLOBAL PAYMENT GATEWAYA GLOBAL CONNECTION ON ONE PLATFORM

RECOVER LOST TRANSACTIONS AND RETAIN RECURRING CUSTOMERS

DECLINE SALVAGE

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MERCHANT BENEFITS

Increase customer retention and lifetime valueRecover declined transactions from dead files

Quick and simple implementation

Performance based pricing

Our close relationship with banking partners allows us understand why declines occur and the logic necessary to salvage customers, which enables us to maximize approval rates by eliminating unnecessary and erroneous declines.

RECOVER DECLINED TRANSACTIONS

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DECLINE SALVAGERECOVER LOST TRANSACTIONS AND RETAIN CUSTOMERS


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DIRECT INTEGRATIONMerchant integrates with Verifi’s Global Payment Gateway. The Decline Salvage service analyzes and processes the declined authorizations. Approvals are transmitted back to the merchant’s system for order fulfillment and processing.

SERVICE OPTIONS

STAND ALONEMerchant uploads the declined authorizations into the Verifi platform for analysis and processing. Approvals are transmitted back to the merchant’s system for order fulfillment and processing.


DECLINE SALVAGERECOVER LOST TRANSACTIONS AND RETAIN CUSTOMERS

verifi protect your payments, boost your profits...across the entire payments lifecycle

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