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USER GUIDE

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Verizon Business National Unified Messaging Service – Enhanced Service GuideWhat Is Unified Messaging?Verizon Business’ National Unified Messaging Service is an interactive voicemail system providing business customers with the ability to access and manage messages via phone or Internet. Unified Messaging allows the retrieval of voice messages and, for selected offerings, fax messages from a single mailbox that is accessible from a variety of devices – computer, landline, or cellular phone. You can receive e-mail notifications of a voice message, and for selected offerings, receive a copy of the voicemail as an email attachment allowing you to listen to voice messages directly from your computer. In addition, you can receive notification of a new message on a cell phone, pager, or via message waiting indicator (where available) or outcall notification to your telephone. Unified Messaging can forward voice messages to other Unified Messaging users in the same organization within multiple nationwide geographic locations of their business regardless of the technology used (i.e., POTS service, PBX).

Unified Messaging will answer your telephone calls when you are busy by greeting callers and allowing them to leave a voice message. By pressing 0 instead of leaving a message, callers also have the option of sending a pager message. If needed, Unified Messaging can immediately forward all of your calls to another telephone number. The messages left in your voice mailbox can be accessed at any time using a touchtone telephone or web browser.

Voice Mailbox AccessThe first time you access Unified Messaging, you will be required to conduct an initial setup that includes entering a temporary security PIN for the voice mailbox, recording your name, and recording a greeting. Your temporary PIN is the last four digits of your telephone number.

For extension mailbox users (an extension mailbox provides voicemail to one telephone number that is shared by up to nine people), the PINs are the last four digits of your number PLUS an additional digit of 1-9. For example: For telephone number (123) 456-7890 with three mailboxes, the default PINs would be as follows: Mailbox 1 PIN=78901 Mailbox 2 PIN=78902 Mailbox 3 PIN=78903

Note: The recording of your name is automatically attached to the messages you leave in the voice mailboxes of others within your organization.

Two Simple Ways to Access Your Voicemail1. Dial the toll free access number in your Welcome Letter. 2. Follow the voice prompts to access your mailbox.or1. Dial your own phone number.2. When your greeting begins, interrupt it by pressing *7.3. Enter your voicemail PIN.

Note: If calling from your own phone, * will not be required but you will be prompted to enter your security PIN (unless security PIN is turned off).

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Verizon Business National Unified Messaging Service – Enhanced User Guide

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Main MenuEvery time you access voicemail, you will hear: “You have X new messages. To check unheard messages, press 11” or “You have no new messages.” Next, you will hear the Main Menu options:

Unified Messaging provides the following options:• To review your messages, press 1.• To send a message, press 2.• To change personal options, press 4.

Listening to Your MessagesTo listen to your messages, press 1 at the Main Menu.

Unified Messaging will indicate: “You have X new messages and X saved messages” followed by the first message header (if message headers are turned on), then followed by the message. The messages in your voice mailbox will be played, starting with new messages and then followed by any saved messages (messages that you have already listened to and have decided to save rather than delete).

While listening to your messages, Unified Messaging provides the following options:• To rewind the message a few seconds, press 1.• To rewind back to the start of the message, press 11.• To pause or restart after pausing a message playback, press 2.• To fast forward a few seconds, press 3.• To skip to the end of the message, press 33.• To play the message slower, press 4.• To play the message faster, press 6.• To play the message quieter, press 7.• To play the message louder, press 9.• For help, press 0.• To return to the Main Menu, press *.• To skip the next message, press #.

When a message has finished playing, Unified Messaging provides the following options:• To erase this message, press 7.• To reply to this message, press 8.• To save the message to the archives, press 9.• To hear more options, press 0.• To replay this message, press 4.• To get envelope information for this message, press 5.• To send a copy to someone else with remarks, press 6.• To cancel message review, press *.• To get more options, press 0.

Saving a MessageA new message is kept in your voice mailbox for 14 days for a 15-message capacity box or 30 days for larger message capacity boxes, so you will need to regularly access your voice mailbox. When you have fully listened to a message, it automatically becomes a saved message. If you don’t want to fully listen to a message but still want to save it, press 9 at the Message Menu.

Tip: Saved messages are also automatically deleted after 14 days for a 15-message capacity box, or 30 days for larger message capacity boxes. If you want to keep a saved message for longer, you will have to access the message later and resave it.

Deleting a MessageIf you do not want to keep a message after you have listened to it, you should delete it. To delete a message, press 7 at the After Listening Message Menu.

Undeleting a Message If you delete a message by mistake, press 19 at the Main Menu to access the deleted message. The first deleted message will be played to you.

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Once completed, Unified Messaging provides the following options:• To move to the next message, press #.• To listen to the message, press 1.• To undelete the message, press 4.• To hear when the message was sent, press 8.

Tip: While a deleted message is playing, you can press 11 to begin again.

When you have listened to a deleted message, use this Deleted Message Menu to determine what happens next. For example, press 4 to undelete the message or press # to move to the next deleted message. If you do not undelete a message, it will be deleted when you end your call.

Tip: When you undelete a message, it becomes a saved message.

Replying to a MessageIf the person who left you a message also has a Unified Messaging voice mailbox, you can send a reply. To reply to a message, press 8 at the Message Menu.

If your reply is important, you can mark it as urgent. If you want to prevent the recipient from being able to forward the reply to others, you can mark it as private. Please refer to the Message Attributes Menu.

Forwarding a MessageYou can forward a message to anyone in your organization with a Unified Messaging voice mailbox. To forward a message, press 6 at the Message Menu.

You will be instructed to address the message by entering the recipient’s telephone number. To send the message to a Distribution List, press 1 and enter the distribution list number; otherwise press 2, and enter the destination voice mailbox (telephone) number. See page 4 for more information about Distribution Lists.

Before the message is sent, you are given an opportunity to add your own message before or after the original message by pressing 6. By pressing 8, you can change your message attributes. If your message is important, you can mark it as urgent. If you want to prevent the recipient(s) from being able to forward the message to others, you can mark it as private. You can also request acknowledgement of receipt and set a future date for delivery of the message. Please refer to the Message Attributes Menu.

Tip: If you do not know the voice mailbox (telephone) number of the person you want to forward the message to, press the # key. You can use the telephone keypad to spell their last name, and then press # when finished. Unified Messaging will tell you how many matches it has found with the last name and present you with the telephone numbers. You can press # again and re-enter the last name followed by their first name. Press # when finished.

Sending a Message To create a new message and send it to anyone in your organization with a Unified Messaging mailbox, press 2 at the Main Menu. You will be instructed to record your message.

Next, you will be instructed to address the message by entering the recipient’s number. To send the message to a Distribution List, press 1 and enter the Distribution List number; otherwise, press 2 and enter the destination voice mailbox (telephone) number. See page 4 for more information about Distribution Lists.

If your message is important, you can mark it as urgent. If you want to prevent the recipient(s) from being able to forward the message to others, you can mark it as private. Please refer to the Message Attributes Menu.

Once you have recorded your message, Unified Messaging provides the following options:• To send a message, press 2 (record your message and press #

when finished).• To send to a distribution list, press 1.• To send to another person, press 2 to enter the telephone number.

To dial by name, press # (when finished dialing, press #).

Additional options are then available:• To replay the message, press 1.• To send the message, press 2.• To cancel the message, press 3.• To record the message again, press 4.• To readdress the message, press 5.• To add a comment to the message, press 6.• To change message attributes, press 8.• To send the message, press #.

Message Attributes MenuThe Message Attributes Menu is used to control the delivery of the message as follows:

Priority Settings• For normal priority, press 1.• For urgent priority, press 2.• For emergency priority, press 3.

Privacy Setting• For normal privacy, press 1.• To make the message unforwardable, press 2.


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Acknowledgement Receipt• For no acknowledgment receipt, press 1.• For acknowledgement receipt, press 2 (acknowledgment will

be requested).

Delivery Date Settings• For immediate delivery, press 1.• For future delivery, press 2.• Enter month of delivery, press # when finished.• Enter date of delivery, press # when finished.• Enter hour of delivery, press # when finished (confirmation will be

played back).• Send now, press #.

Tip: If you do not know the voice mailbox (telephone) number of the person you want to send the message to, press the # key. You can use the telephone keypad to spell their last name instead.

Personal Options MenuThe Personal Options Menu allows you to control various personal settings as follows:

• To set toggle notification, press 1.• To set administrative options, press 2.• To select and record your greetings, press 3.• To set a notification schedule, press 4.• To set mailbox forwarding options, press 5.• To record your name, press 6.

Toggle Notification Settings• To toggle notification, press 1 (to turn on/off).

Administrative Options Settings• To establish or change your password, press 1.• To establish or change group Distributions Lists, press 2.• To change Prompt Level, press 3.• To control the date and time option, press 4.• To exit, press *.

Setting a PasswordPlease enter you new PIN, then press # when finished (your PIN can be 4 to 8 digits, but should not be the same as your default PIN). For confirmation, please re-enter you new PIN.

PIN Security Tip: When using your telephone at work, entering your PIN before accessing your voice mailbox is optional. Use the PIN security toggle choice (4) of the Mailbox Options Menu to turn PIN security on and off.

Distribution Lists To be able to send the same voice message to multiple mailboxes within your organization, you need to create a Distribution List. Each Distribution List has a numeric ID (for example, 1). To work with your Distribution Lists, press 2 at the Personal Options Menu, and then 2 at the Administrative Options Menu.

Unified Messaging provides the following options:• To create a list, press 1.• To work with one of your lists, press 2.• To delete a list, press 3.• To review your lists, press 4.• To return, press 5.

Reviewing Your Distribution ListsTo review your Distribution Lists, press 4 at the Distribution Lists Menu. You will hear the number of lists followed by the list name and ID.

Creating a new Distribution ListTo create a new Distribution List, press 1 at the Distribution Lists Menu. Enter the ID for the list you wish to create and press # when finished. Record a name for your list and press # when finished. Enter the destination number for the member to be added and press # when finished.

Deleting a Distribution ListTo delete a Distribution List, press 3 at the Distribution Lists Menu. Enter the list ID you wish to delete and press # when finished.

Changing a Distribution ListTo add and delete Distribution List members, press 4 at the Distribution Lists Menu. Enter the list number you wish to work with and press # when finished.

Additional Unified Messaging options are as follows:• To review the list, press 1.• To add a member to the list, press 2.• To delete a member, press 3.• To return, press *.

Tip: If you don’t know the voice mailbox (telephone) number of the person you want to add to a distribution list, press the # key. You can use the telephone keypad to spell their last name instead. Unified Messaging will tell you how many matches it has found with the last name and present you with the telephone numbers. You can press # again and re-enter the last name followed by their first name. Press # when finished.

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Message HeadersAn optional message header can be played before you listen to each message. The message header includes information about who sent the message and when.

Tip: Even when message headers are not played, you can still access the message header by pressing 5 at the Message Menu.

Unified Messaging provides the following messaging header options:• To set header preferences, press 1. To toggle off message headers before

each message, press 2.• To set delete preferences, press 2. To turn off delete new messages

without listening to whole message, press 2.• To automatically save messages, press 3. To turn off automatically saving

new messages, press 2.• To send message header preferences, press 4. To address message

before recording the message, press 2.• To set clock preferences, press 6. To toggle to 24-hour clock from

12-hour clock, press 2.• To return to the Main Menu, press *.

Selecting and Recording Your Greetings When a caller reaches your Unified Messaging voice mailbox, they are greeted by one of five different greetings. To record and/or activate these greetings, press 4 at the Main Menu followed by 3 at the Personal Options Menu. You are then given the currently active greeting.

Unified Messaging provides the following options:• To select your In the Office and Available greeting, press 1.• To select your Available But Away from the Office greeting, press 2.• To select the Unavailable greeting, press 3.• To select the Left for the Day greeting, press 4.• To work with your Busy greeting, press 5.• To return to the Personal Options Menu, press *.

Selecting a GreetingIf you select either of your In the Office greetings as your currently active greeting, then callers are able to leave you a message after listening to the greeting. If you select the Not Accepting Messages greeting as your currently active greeting, then callers can listen to the greeting but are not able to leave you a message.

Note: The Busy greeting is only played if you are on the phone and have recorded a Busy greeting. Callers are able to leave you a message once they have listened to the Busy greeting.

Recording GreetingsYou will need to record the In the Office greetings and the Busy greeting. You can re-record them as many times as you wish. When you choose these greetings from the Greetings Menu, you are given the choice of re-recording the greeting or simply listening to the current recording.

What you say is up to you, but, at a minimum, you should tell callers who you are, how to contact another person, and how to leave a message for you. Try something like the following:• In the Office and Available greeting:

Hello, this is David Jones. I’m available and working at the office, but I can’t take your call right now. Press 0 to be transferred, or leave a message after the tone and I’ll return your call within two business hours. If you want to listen to your message, press # when you have finished speaking.

• Available But Away from the Office: Hello, this is David Jones. I’m working at the office, but I am unable to take any calls. Press 0 to be transferred or leave a message after the tone. If you want to listen to your message, press # when you have finished speaking.

• Busy greeting: Hello, this is David Jones. I’m busy on the phone right now. Press 0 to be transferred or leave a message after the tone. If you want to listen to your message, press # when you have finished speaking.

Note: You cannot record the Not Accepting Messages greeting. If you select this greeting as your current, active greeting, callers will hear the following: The party you have called <Recorded Name> is not accepting messages at this time. You will now be disconnected. Goodbye.

If you requested a voice mailbox for providing a general information message to callers, you will be allowed to record your message as an extended greeting.

Notification ScheduleWhile notification schedules can be controlled from the telephone user interface, we recommend that you use Visual Voicemail via the web to control your settings. Visual Voicemail information can be found later in this User’s Guide.

Contact Options MenuWhen Unified Messaging answers your calls, it greets the caller and allows them to leave them a message. Callers also have the option of being transferred to somebody else by pressing 0 instead of leaving a message. If you want callers to have a range of options when they press 0, then use the Contact Options Menu to specify your Attendant, Colleague, and Reach-Me numbers.

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Unified Messaging provides the following options:• To set your Reach-Me number, press 1.• To set your Colleague, press 2. • To transfer to another number, press 3.• To work with your outgoing mail, press 4.• To set your Automatic Call Forwarding, press 5.• To work with your deleted messages, press 8.• For further options, press 9.

– To work with your fax number, press 1.– To work with your pager number, press 3.– To work with your pager reference number, press 5.– To work with the Attendant number, press 8.– To return to the Contact Options Menu, press *.

Tip: If you want Unified Messaging to immediately forward all calls to another telephone number without a greeting and the option to leave a voice message, then use the Contact Options Menu to specify a Call Forward number. When you no longer want Unified Messaging to immediately transfer all callers, you must delete the Call Forward number.

If you specify your Attendant number, your caller will have the option of transferring to your Attendant instead of leaving you a voice message. If you specify a Colleague number, your caller will have the option of transferring to your Colleague instead of leaving you a voice message.

If you can be reached on another telephone number, specify a Reach-Me number. Your caller will then have the option of transferring to this number instead of leaving you a voice message. However, callers will not be offered the option of transferring to your Reach-Me number if you select the In the Office but Not Available greeting as your currently active greeting.

Note: If you do not specify Attendant, Colleague or Reach-Me numbers and a caller presses 0 instead of leaving you a message, then they can still request to be transferred to somebody else within your organization who also has Unified Messaging (as long as they know their telephone number).

Recording Your NameTo record your name, Unified Messaging provides the following options:• To hear your name, press 1.• To delete your name, press 3.• To record your name, press 4.• To return to the Contact Options Menu, press *.

Caller OptionsWhen Unified Messaging answers your calls, it provides your recorded greeting and allows callers to leave a message. Callers also have the option of being transferred by pressing 0, if you have established this option for your number.

For example, Unified Messaging says:• Hello, this is David Jones. I’m available and working at the office, but I

can’t take your call right now. Press 0 to be transferred, or leave a message after the tone and I’ll return your call within two business hours. If you want to listen to your message, press # when you have finished speaking.

Leaving a MessageIf the caller records a message and then hangs up, the message is left in your voice mailbox.

If the caller presses # after recording their message, Unified Messaging provides the following options:• To listen to your message, press 1.• To leave the message, press 2.• To cancel the message and listen to the greeting again, press 3.• To record the message again, press 4.• To set the message priority to urgent, press 5.• To prevent the message from being forwarded, press 6.• For other contact options, press #.

The caller is now able to leave their message in your voice mailbox (by pressing 2). Optionally, the caller can listen to their message (by pressing 1), re-record their message (by pressing 4), or cancel their message and return to the greeting (by pressing 3). If the message is important, the caller can mark the message as urgent before they leave it in your voice mailbox (by pressing 5). If they want to prevent you from being able to forward the message to others, they can mark it as private (by pressing 6).

Note: If the caller hangs up at this point without canceling the message (by pressing 3), then the message is still left in your voice mailbox.

Caller Contact Options MenuIf instead of leaving a message, the caller presses 0. Callers can use the Caller Contact Options Menu to be transferred to another contact.

Unified Messaging provides the following options:• To be transferred to an attendant, press 0.• To dial another number, press 1.• To be transferred to the colleague of the person you were calling, press 2.• To try to reach the person you were calling, press 3.• To listen to the notice board, press 5.

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• To logon, press * 7.• To disconnect, press * 9.• To cancel and return, press **.• To continue from where you left off, press *#.

Note: The Caller Contact Options Menu does not always offer the caller all of the choices described above. If, for example, you do not specify an Attendant number (see Contact Options Menu), then the “To be transferred to an attendant, press 0” choice is omitted from the Caller Contact Options Menu. Even if you have specified all of your Contact Options numbers, some choices may still be omitted from the Caller Contact Options Menu. For example, if the caller is greeted by the In the Office and Not Available greeting, the Busy greeting, or the Not Accepting Messages greeting, then the “To try to reach the person you were calling, press 3” choice is omitted. To enable the caller to transfer to someone within your organization of their own choosing who also has Unified Messaging, the Caller Contact Options Menu always includes the “To dial another number, press 1” choice.

More Hints and TipsMost Unified Messaging Menus are self-explanatory. However, if you require further assistance, additional help can be assessed by pressing the 0 (Help) key. If you want to return to the previous menu, then press the * (Return) key.

Once you are familiar with Unified Messaging, you can use a sequence of key presses to navigate through the menus without having to listen to the prompts. For example, to change your Call Forwarding Number, press 4, then 5, and then 5.

Main MenuUnified Messaging provides the following options:• To review a message, press 1.• To send a message, press 2.• To change your personal account options, press 4.

Visual Voicemail Access to your voice mailbox is available at home, at work, or on the move with a web browser. You can access your voice mailbox using a set of web pages described below. Further information is available by clicking the Help tab at the top of each web page. To access your voicemail via the web, use the following hyperlink: http://verizonbusiness.com/myvoicemail.

LoginAt the initial login screen, enter your 10-digit telephone number and PIN, then click on the Login tab.

First Time User The first time you login into your account via the web interface, you will need to change your PIN. This only applies if you have not already accessed your account via the telephone. Enter your new PIN in both boxes and click on the save tab.

InboxThe voice messages currently in your Inbox are listed with the most recently received at the top. Messages that have not been listened to are listed in bold type; messages that you have listened to will be listed in your inbox, but will not be bolded.

Listening to a MessageClick on the voice message listed in bold typeface. A Message Contents page is displayed containing message header information, the voicemail message as an attachment, and instructions. To listen to the voicemail message, double click on the words Voice Message under the header labeled Attachments.

Sending a Voicemail MessageTo forward a voicemail message to yourself or someone else, click on the tab titled Send to Telephone. If you chose to forward the message, a new window will open. Enter the 10-digit telephone number that you wish to send to and click on OK. To send it to another person, repeat again. When finished, click on the Close tab.

Deleting a Voicemail MessageTo delete a voicemail message from your Inbox, click on the box located next to the messages you would like deleted and click on the delete button. These messages will be deleted from your online Unified Messaging and telephone voice mailbox.

Checking for New MessagesNew voicemail messages may have arrived while you were using the online Unified Messaging. To check for new messages anytime, simply click on the Check for New Messages tab. If new messages have arrived, they will be displayed, in bold, on top of your Inbox.

Alternative NumbersUse this Options page to configure how your Unified Messaging mailbox behaves when it answers your telephone calls.

To save any inputs or changes you have made to the values on this Options page, click the Save action-tab at the top (or bottom) of the page. If you have not made any inputs or changes, or you do not want to save any inputs or changes, do not click the Save action-tab. Instead, use the (gray) navigation tabs at the top of the page to navigate to your Inbox pages or to a different Options page.

Call Forwarding Number If you want your calls diverted to another telephone number instead of playing a mailbox greeting, specify a Call Forwarding Number. The greeting will still be played to the caller if the number is busy or there is no reply. Ensure this field is blank if you do not want your calls forwarded.

Assistant Number An Assistant Number is the telephone number of a person who might be a useful contact for your callers. If you have set up a specific Assistant Number, the caller will be able to press 0 and then 2 while listening to your mailbox greeting, and be transferred to your Assistant. The caller will be returned to your greeting if the number is busy or there is no reply. You should always ensure that your recorded greetings inform the caller that they can press 0 to be provided with the alternatives to leaving you a message. Leave this field blank if you do not want your callers to have the Assistant option.


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Reach-Me Number Specify a Reach-Me number if you want your caller to be able to press 0 and then 3 while listening to your mailbox greeting and be transferred to another of your telephone numbers. The caller will be returned to your greeting if the number is busy or there is no reply. You should always ensure that your recorded greetings inform the caller that they can press 0 to be provided with the alternatives to leaving you a message. Unless the system administrator has configured your Unified Messaging system otherwise, callers will only be provided with this option when the “Available, but Working Away from the Office” greeting is played. If you leave this field blank, your callers will never have the Reach-Me option.

Reach-Me PIN A Reach-Me PIN is a security number up to 4 digits in length. Specify a Reach-Me PIN if you want to require that a PIN is requested from whoever answers a call transferred by your Reach-Me option. If you leave this field blank, whoever answers a call transferred by your Reach-Me option will be directly connected to the caller without being asked for a PIN.

Fax Number The Fax number is defaulted to the number of our Unified Messaging fax server. Your mailbox is capable of detecting a fax tone and then of receiving and storing faxes from callers. Your mailbox can also detect if a fax is being sent and transfer the call to your fax machine, if you change this number to the number of your fax machine. You will always need to change back to the default number shown on the web screen to change your setting back to storing fax messages. If your mailbox is set to store faxes, then any fax sent by a caller is stored in the same way as a voice message. Subsequently, when examining your Inbox you can use the telephone user interface to forward the fax or to send it to your fax machine, or you can use the web interface to view your fax.

Pager Number The Pager number is the number of your Pager. If you have specified a pager number, then your caller is able to press 0 and then 4 to page you. Unless there is a problem, the caller will not be returned to your greeting or be able to leave a message, and the call will be terminated. You should always ensure that your recorded greetings inform the caller that they can press 0 to be provided with the alternatives to leaving you a message. Unless the system administrator has configured your Unified Messaging system otherwise, callers will only be provided with this option when the “Available and Working at the Office” or “Available, but Working Away from the Office” or “Busy” greeting is played. If you leave this field blank, your callers will never have the Page-Me option.

Pager Reference Specify a Pager Reference number if your pager requires it otherwise leave this field blank.

Operator Number Callers are able to press 0 and then 0 while listening to your mailbox greeting to be transferred to the Operator. You should always ensure that your recorded greetings inform the caller that they can press 0 to be provided with the alternatives to leaving you a message. The caller will not be returned to your greeting if the number is busy or there is no reply.

To save any inputs or changes you have made to the values on this Options page, click the Save action-tab at the top (or bottom) of the page. If you do not want to save any inputs or changes, do not click the Save action-tab. Instead, use the (gray) navigation tabs at the top of the page to navigate to your Inbox pages, or to a different Options page.

Greetings TabUnified Messaging offers five (5) types of Greetings to choose from the drop down menu. The chosen greeting will play to all incoming callers. All Greetings must be recorded from the telephone, prior to selection via the web.

My Info TabMy Info allows you to manage your e-mail addresses for notification and voicemail PINs, anytime, anywhere.

E-mail Notification: Get notified via e-mail every time a new message arrives in your voicemail box. To set up your notification e-mail addresses, simply enter the e-mail addresses where you would like to be notified, in the order you want the system to notify you, and select e-mail notification ON. Please enter the entire e-mail address, i.e. [email protected]. When finished, click on the save button. Every time a new message arrives in your voicemail box, an alert will be sent directly to your e-mail address.

Note: The first e-mail address entered will also be used as your default e-mail address for outgoing messages.

NOTICE TO CUSTOMERS USING E-MAIL FILTERING “SPAM” SOFTWARETo ensure that you receive e-mail notification of voicemail, you must add the “verizonbusiness.com” domain to your e-mail safe senders list.

Change PINYour Personal Identification Number (PIN) allows you to access voicemail online or away from home. It also serves as your security PIN should you choose to enable that option for added protection (see below). To change your PIN, enter your current PIN and the new PIN in the appropriate boxes located on the My Info page. Verify your new PIN and press the save button located at the top or bottom of the page.

Note: Your PIN must be between 4-8 numeric digits.

Security PINYour Unified Messaging comes with a Security PIN feature that has been defaulted “Off.” Upon activation of your Security PIN, you will be required you to enter your Voicemail PIN to retrieve messages. To activate your Security PIN, select Security PIN “On” and click on the save button. To de-activate the Security PIN feature, select Security PIN “Off” and click on the save button.


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Voicemail Options TabUnified Messaging allows you the flexibility to organize your voicemail box for personalization. Voicemail message preferences can be set by using the following options:

Set Prompt LevelYou can select Normal or Expert prompts. Expert shortens the telephone menu options (for example, “to save your messages” becomes “save”).

Message RetrievalSelect the order in which your messages are presented to you when you log into Unified Messaging. Select either, “first in, first out” to listen to those messages that have arrived first in your voicemail box, or “last in, first out” to listen to those messages that have arrived last in your voicemail box. When finished, click the save button.

Message HeadersMessage Headers allow you to hear the time and date a message has arrived and the incoming caller’s name, if available. To play message headers, select Play Message Headers and click the save button. To turn off your Message Header, select Don’t Play Message Headers and click the save button.

New Message DeletionYou can select to either save or delete new messages without listening to them.

Automatic SavingAutomatically save your messages to avoid any lost messages. To automatically save new messages after you have listened to them, select Automatically Save Messages After Listening and click the save button. If you would like new messages to always remain as new unless you choose to save them, select Only Save Messages When Requested and click the save button.

Send Message You can select a recording sequence when you are sending a message, by: a) record first, then address message, b) address message first, then record.

Message Setting TabMessage Delivery You can automatically forward voice messages or faxes to your e-mail address by selecting Remote Delivery. If you want messages to remain in your mailbox, then select Local Delivery. If you want to forward messages and keep a copy in your mailbox, then select Both Local and Remote Delivery. You cannot can not select to forward messages unless you have specified your e-mail address on the Personal Options page.

Voice Type If you have selected to forward voice messages, you will need to select the voice format that messages should be converted to before they are forwarded. If you want to download WAV format audio files, select WAV. If you want to download AU format audio files, select AU. To save any inputs or changes you have made, click the Save action-tab at the top (or bottom) of the page. If you do not want to save any inputs or changes, don’t click the Save action-tab. Instead, use the (gray) navigation tabs at the top of the page to navigate to your Inbox pages or to a different Options page.

Distribution Lists TabUnified Messaging allows you to send the same message, to multiple individuals, with a Distribution List.

Note: You can only send messages to those individuals located on Unified Messaging.

Creating a New Distribution ListSimply enter a number, from 1-99, in the list field and press Create a New Distribution List. You will be prompted to enter the first telephone number of the person to be included in the distribution list. Once finished, click Add. Continue adding as many numbers as you wish. When the list is complete, select Close.

Editing an Existing Distribution ListSimply select an existing distribution by clicking on the number corresponding to the list you would like to edit. You may add telephone numbers by entering the new numbers into the telephone number field, and then pressing Add.

Deleting an Existing Distribution ListSelect the distribution lists you would like to delete by marking the check boxes located on the left hand side of the list number. When ready to delete, click on the delete tab located at the top and bottom of the page.

Adding a Member to an Existing ListSelect the list you would like to work with and enter their telephone number in the telephone number field. When finished, click on the Add tab located at the top and bottom of the page. If you would like to add more than one telephone number to a distribution list, continuing adding telephone numbers until complete. When complete, select the Close tab.

Deleting a Member from an Existing ListSelect the list you would like to work with and mark the numbers you would to delete by marking the check boxes located to the left of the telephone number. When finished, select the Delete tab.

Notification SchedulesUnified Messaging can notify you via text pager, cell phone, or telephone number every time a new message arrives in your voicemail box. Set up to three notification schedules for different days of the week. For example, you may want to be notified at work via pager Monday-Friday 9 a.m. to 5 p.m. and on the weekends via cell phone from 9 a.m. to 10 p.m. If schedules overlap, notifications will be sent to all active schedules so you may receive duplicate messages. You may activate a single schedule or all of your schedules.

To set up your Notification Schedule, simply choose which Schedule you would like to work with from the Schedule box and it will appear in the space below with the Notification schedule number. Select Schedule status On or Off and begin entering the devices where you would like to be notified. For every schedule, you will have to enter in the information indicated below. When finished, click on the save button located at the top or bottom of the page.

Note: To be notified of new messages via e-mail please go to My Info, enter your e-mail address and select e-mail notification On.


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Primary DeviceThis device will receive the first notification. Choose the device from the drop down menu and enter the appropriate information in the following boxes. If you have chosen telephone, you will be required to enter the telephone number in the box labeled primary number. If you have chosen a paging company, you will be required to enter the pager number in the box labeled primary pager number.

Backup DeviceIf your primary device is not in service, the backup device serves as your secondary notification. Simply choose the device you would like to use as your backup device and follow the same instructions above for primary device. Please note if you enter a primary and backup device you will be notified at both devices every time a new message arrives in your voicemail box.

Days ActiveSelect the days of the week that you would like this Schedule to be activated. If you would like this Schedule to be active Monday – Sunday, please select All Week.

Time ActivePlease enter the time of day you would like this Schedule to notify you of new messages. You will have to enter a start and end time as well as a.m. or p.m. If you would like this Schedule to be active 24 hours a day, please select All Day.

Please see your Verizon Business account manager for service features available for your enterprise.

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