vet quality assurance manual - kawanawaterssc.eq.edu.au · i. a person who, at any time during a...

Version: January 2018 Review: January 2019 Authorisation: RTO Manager Acknowledgement: ViSE, QCAA, ASQA

VET QUALITY

ASSURANCE MANUAL

V E T Q U A L I T Y F R A M E W O R K

Date: January 2018

Correct at time of publication but subject to change


GLOSSARY

In these Standards, unless the contrary intention appears:

Access and equity means policies and approaches aimed at ensuring that VET is responsive to the individual needs of clients whose age, gender, cultural or ethnic background, disability, sexuality, language skills, literacy or numeracy level, unemployment, imprisonment or remote location may present a barrier to access, participation and the achievement of suitable outcomes.

Accredited short course means a course accredited by the VET Regulator in accordance with the Standards for VET Accredited Courses that leads to an AQF statement of attainment.

AQF certification documentation is the set of official documents that confirms that an AQF qualification or statement of attainment has been issued to an individual.

AQF qualification means an AQF qualification type endorsed in a training package or accredited in a VET accredited course.

Assessment means the process of collecting evidence and making judgements on whether competency has been achieved, to confirm that an individual can perform to the standard required in the workplace, as specified in a training package or VET accredited course.

Assessment system is a coordinated set of documented policies and procedures (including assessment materials and tools) that ensure assessments are consistent and are based on the Principles of Assessment contained in Table 1.8-1 and the Rules of Evidence contained in Table 1.8-2.

Assessors are persons who assess a learner’s competence in accordance with Clauses

Audit means an audit or compliance audit undertaken by the VET Regulator.

Australian Qualifications Framework (AQF) means the framework for regulated qualifications in the Australian education and training system, as agreed by the Commonwealth, State and Territory ministerial council with responsibility for higher education.

Authenticated VET transcript has the meaning given in the Student Identifiers Act 2014.

Client means a learner, enterprise or organisation that uses or purchases the services provided by an RTO.

Code means the unique identifier for units of competency, skill sets, VET accredited courses, modules, AQF qualifications or training packages as required by the Standards for Training Packages and Standards for VET Accredited Courses.

Competency means the consistent application of knowledge and skill to the standard of performance required in the workplace. It embodies the ability to transfer and apply skills and knowledge to new situations and environments.

Current industry skills are the knowledge, skills and experience required by VET trainers and assessors and those who provide training and assessment under supervision to ensure that their training and assessment is based on current industry practices and meets the needs of industry.


Current industry skills may be informed by consultations with industry and may include,

but is not limited to:

a) having knowledge of and/or experience using the latest techniques and processes;

b) possessing a high level of product knowledge;

c) understanding and knowledge of legislation relevant to the industry and to employment and workplaces;

d) being customer/client-oriented;

e) possessing formal industry and training qualifications; and

f) training content that reflects current industry practice.

Data Provision Requirements are the requirements for data provision as agreed by the Industry and Skills Council and implemented by the VET Regulator as required by its governing legislation.

Educational and support services may include, but are not limited to:

a) pre-enrolment materials;

b) study support and study skills programs;

c) language, literacy and numeracy (LLN) programs or referrals to these programs;

d) equipment, resources and/or programs to increase access for learners with disabilities and other learners in accordance with access and equity;

e) learning resource centres;

f) mediation services or referrals to these services;

g) flexible scheduling and delivery of training and assessment;

h) counselling services or referrals to these services;

i) information and communications technology (ICT) support;

j) learning materials in alternative formats, for example, in large print;

k) learning and assessment programs contextualised to the workplace; and

l) any other services that the RTO considers necessary to support learners to achieve competency.

Executive officer means:

a) a person, by whatever name called and whether or not a director of the organisation, who is concerned in or takes part in the management of the RTO; or

b) an administrator, receiver and manager, or liquidator of the organisation (other than a receiver and manager, or liquidator, appointed by a court); or

c) if the RTO is a body corporate:

i. a person who, at any time during a period for which the organisation is registered, owns 15% or more of the organisation; or

ii. a person who, at any time during a period for which the organisation is registered, is entitled to receive 15% or more of dividends paid by the organisation; or

iii. the administrator of a deed of company arrangement executed by an organisation; or


iv. a trustee or other person administering a compromise or arrangement made between the organisation and another person or other persons.

Financial Viability Risk Assessment Requirements means the requirements made under section 158 of the National Vocational Education and Training Regulator Act 2011 or equivalent requirements made or adopted by the VET Regulator of a non-referring State as the case requires.

Government entity means:

a) a Department of State of the Commonwealth; or

b) a Department of the Parliament established under the Parliamentary Service Act 1999 of the Commonwealth;

c) an Executive Agency, or Statutory Agency, within the meaning of the Public Service Act 1999 of the Commonwealth;

d) a Department of State of a State or Territory; or

e) an organisation that:

(i) is not an entity; and

(ii) is either established by the Commonwealth, a State or a Territory (whether under a law or not) to carry on an enterprise or established for a public purpose by an Australian law; and

(iii) can be separately identified by reference to the nature of the activities carried on through the organisation or the location of the organisation whether or not the organisation is part of a department or branch described in paragraph (a), (b), (c) or (d) or of another organisation of the kind described in this paragraph.

High managerial agent means an employee or agent of the organisation with duties of such responsibility that his or her conduct may fairly be assumed to represent the organisation in relation to the business of providing courses.

Independent validation means, for the purposes of Clause 1.25, that the validation is carried out by a validator or validators who:

a) are not employed or subcontracted by the RTO to provide training and assessment; and

b) have no other involvement or interest in the operations of the RTO.

Industry means the bodies that have a stake in the services provided by RTOs. These can include, but are not limited to:

a) enterprise/industry clients, e.g. employers;

b) group training organisations;

c) industry organisations;

d) industry regulators;

e) industry skills councils or similar bodies;

f) industry training advisory bodies; and

g) unions.

Industry and Skills Council means the Commonwealth, State and Territory ministerial council established by the Council of Australian Governments (COAG), or its successor.


Industry engagement, for the purposes of Clauses, may include, but is not limited to, strategies such as:

a) partnering with local employers, regional/national businesses, relevant industry bodies and/or enterprise RTOs;

b) involving employer nominees in industry advisory committees and/or reference groups;

c) embedding staff within enterprises;

d) networking in an ongoing way with industry networks, peak bodies and/or employers;

e) developing networks of relevant employers and industry representatives to participate in assessment validation; and

f) exchanging knowledge, staff, and/or resources with employers, networks and industry bodies.

Industry regulator means a body or organisation responsible for the regulation and/or licensing arrangements within a specific industry or occupation.

Learner means a person being trained and/or assessed by the RTO for the purpose of issuing AQF certification documentation.

Licensed or regulated outcome means compliance with an eligibility requirement for an occupational licence or a legislative requirement to hold a particular training product in order to carry out an activity.

Mode of delivery means the method adopted to deliver training and assessment, including online, distance, or blended methods.

Module means a group of learning outcomes in a VET accredited course where it can be established that it is not possible to develop an appropriate unit of competency.

National Register means the register maintained by the Commonwealth Department responsible for VET and referred to in section 216 of the National Vocational Education and Training Regulator Act 2011.

Nationally Recognised Training (NRT) Logo means the logo used nationally to signify training packages and VET accredited courses.

Operations of an RTO include training, assessment and administration and support services related to its registration, including those delivered across jurisdictions and offshore.

Person includes a body politic or corporate as well as an individual.

Professional development means activities that develop and/or maintain an individual’s skills, knowledge, expertise and other characteristics as a trainer or assessor. This includes both formal and informal activities that encompass vocational competencies, currency of industry skills and knowledge and practice of vocational training, learning and assessment, including competency based training and assessment. Examples of professional development activities include:

a) participation in courses, workshops, seminars, conferences, or formal learning programs;

b) participation in mentoring, professional associations or other learning networks;

c) personal development through individual research or reading of publications or other relevant information;

d) participation in moderation or validation activities; and


e) participation in industry release schemes.

Recognition of Prior Learning (RPL) means an assessment process that assesses the competency/s of an individual that may have been acquired through formal, non-formal and informal learning to determine the extent to which that individual meets the requirements specified in the training package or VET accredited courses.

a) formal learning refers to learning that takes place through a structured program of instruction and is linked to the attainment of an AQF qualification or statement of attainment (for example, a certificate, diploma or university degree);

b) non-formal learning refers to learning that takes place through a structured program of instruction, but does not lead to the attainment of an AQF qualification or statement of attainment (for example, in-house professional development programs conducted by a business); and

c) informal learning refers to learning that results through experience of work-related, social, family, hobby or leisure activities (for example the acquisition of interpersonal skills developed through several years as a sales representative).

Record means a written, printed, or electronic document providing evidence that activities have been performed.

Registrar has the meaning given in the Student Identifiers Act 2014.

Registration means registration as an RTO by the VET Regulator, where that registration is then entered on the National Register.

RTO means a Registered Training Organisation.

RTO code means the registration identifier given to the RTO on the National Register.

Scope of registration means the training products for which an RTO is registered to issue AQF certification documentation. It allows the RTO to:

a) both provide training delivery and assessment resulting in the issuance of AQF certification documentation by the RTO; or

b) provide assessment resulting in the issuance of AQF certification documentation by the RTO.

Services mean training, assessment, related educational and support services and/or any activities related to the recruitment of prospective learners. It does not include services such as student counselling, mediation or ICT support.

Skill set means a single unit of competency or a combination of units of competency from a training package which link to a licensing or regulatory requirement, or a defined industry need.

Standards for VET Accredited Courses are the standards made under subsection 188(1) of the National Vocational Education and Training Regulator Act 2011 or the equivalent requirements adopted by a non-referring State.

Statement of attainment means a statement issued to a person confirming that the person has satisfied the requirements of the unit/s of competency or accredited short course specified in the statement.

Statistically valid means for the purposes of these Standards, a random sample of appropriate size is selected to enable confidence that the result is sufficiently accurate to be accepted as representative of the total population of assessments being validated.

Student Identifier has the meaning given in the Student Identifiers Act 2014.


Third party means any party that provides services on behalf of the RTO but does not include a contract of employment between an RTO and its employee.

Trainers are persons who provide training in accordance with Australian Qualifications Framework.

Training is the process used by an RTO or a third party delivering services on its behalf, to facilitate learning and the acquisition of competencies in relation to the training product on Kawana Waters State College scope of registration.

Training and assessment strategies and practices are the approach of, and method adopted by, an RTO with respect to training and assessment designed to enable learners to meet the requirements of the training package or accredited course.

Training Package means the components of a training package endorsed by the Industry and Skills Council or its delegate in accordance with the Standards for Training Packages. The endorsed components of a Training Package are: units of competency; assessment requirements (associated with each unit of competency); qualifications; and credit arrangements. The endorsed components form part of the requirements that an RTO must meet under these Standards. A training package also consists of a non-endorsed, quality assured companion volume/s which contains industry advice to RTOs on different aspects of implementation.

Training Product means AQF qualification, skill set, unit of competency, accredited short course and module.

Unit of competency means the specification of the standards of performance required in the workplace as defined in a training package.

Validation is the quality review of the assessment process. Validation involves checking that the assessment tool/s produce/s valid, reliable, sufficient, current and authentic evidence to enable reasonable judgements to be made as to whether the requirements of the training package or VET accredited courses are met. It includes reviewing a statistically valid sample of the assessments and making recommendations for future improvements to the assessment tool, process and/or outcomes and acting upon such recommendations.

VET means vocational education and training.

VET accredited course means a course accredited by the VET regulator in accordance with the Standards for VET Accredited Courses.

VET Quality Framework comprises:

a) the Standards for Registered Training Organisations

b) the Australian Qualifications Framework

c) the Fit and Proper Person Requirements

d) the Financial Viability Risk Assessment Requirements

e) the Data Provision Requirements

VET Regulator means:

a) the National VET Regulator; and

b) a body of a non-referring State that is responsible for the kinds of matters dealt with under the VET legislation for that State.


ACRONYMS AND ABBREVIATIONS

ASQA Australian Skills Quality Authority

AQF Australian Qualifications Framework

VQF VET Quality Framework

AVETMISS Australian Vocational Education and Training Management Information Statistical Standard

CRICOS Commonwealth Register of Institutions and Courses for Overseas Students

DPR Data Provision Requirements

FPPR Fit and Proper Person Requirements

FVRAR Financial Viability Risk Assessment Requirements

NVR National VET Regulator

RCC Recognition of Current Competency

RPL Recognition of Prior Learning

RTO Registered Training Organisation

SRTO Standards for Registered Training Organisations (RTO’s) 2015

VET Vocational Education and Training


TABLE OF CONTENTS

Glossary ................................................................................................................. 2

Acronyms and abbreviations .................................................................................. 8

Standards for registered training organisations (RTOs) 2015 .................................. 10

Standard 1: Kawana Waters State College training and assessment strategies and practices are responsive to industry and learner needs and meet the requirements of training packages and VET accredited courses ................................................ 10

Standard 2 – The Operations of Kawana Waters State College are quality assured. ................................................................................................................ 20

3rd Party Arrangements ......................................................................................... 22

Standard 3 Kawana Waters State College issues, maintains and accepts AQF certification in accordance with these Standards and provides access to learner records .................................................................................................................. 24

Standard 4 - accurate and accessible information about an rto, its services and performance is available to inform prospective and current learners and clients. . 25

Standard 5 – each learner is properly informed and protected ............................. 26

Standard 6 complaints and appeals are recorded, acknowledged and dealt with fairly, efficiently and effectively. ............................................................................ 27

Standard 7 Kawana Waters State College has effective governance and administration arrangements in place ................................................................... 29

Standard 8 Kawana Waters State College cooperates with the VET Regulator and is legally compliant at all times ............................................................................. 31

Schedules to the Standards for RTOs 2015 ......................................................... 33

Schedule 3 ............................................................................................................ 33

Schedule 4 ............................................................................................................ 34

Schedule 5 ............................................................................................................ 35

Schedule 6 ............................................................................................................ 37

VERIFICATION..................................................................................................... 37


STANDARDS FOR REGISTERED TRAINING

ORGANISATIONS (RTOS) 2015

STANDARD 1: KAWANA WATERS STATE COLLEGE TRAINING

AND ASSESSMENT STRATEGIES AND PRACTICES ARE

RESPONSIVE TO INDUSTRY AND LEARNER NEEDS AND MEET

THE REQUIREMENTS OF TRAINING PACKAGES AND VET

ACCREDITED COURSES

TRAINING AND ASSESSMENT STRATEGIES AND PRACTICES

(CLAUSE 1.1 – 1.4)

Training and assessment strategies and practices will be developed for each qualification that is delivered and assessed and allow each student to achieve the requirements of the relevant Training Package or VET Accredited course.

The strategies and practices will identify target groups and through data collection be responsive to industry and learner needs.

Kawana Waters State College has access to qualified staff, facilities, equipment, training and assessment materials (electronic and physical) required to provide the training and/or assessment services within its whole scope of registration and scale of operations, to accommodate client numbers, client needs, delivery methods and assessment requirements.

INDUSTRY RELEVANCE (CLAUSE 1.5 – 1.6)

Kawana Waters State College ensures a range of strategies for industry engagement within vocational subject areas are implemented that can include, but are not limited to:

a) enterprise/industry clients, e.g. employers;

b) group training organisations;

c) industry organisations;

d) industry regulators;

e) industry skills councils or similar bodies;

f) industry training advisory bodies; and

g) unions.

These strategies ensure the industry relevance of the:

Training and Assessment strategies, practices and resources; and

Current industry skills of the trainers and assessors employed by Kawana Waters State College.

LEARNER SUPPORT (CLAUSE 1.7)


Kawana Waters State College ensures the individual support needs of the student through the holistic secondary school framework and special needs programs. Literacy and numeracy support can be accessed through English and Maths classes, along with specific school support programs. Access to external educational services is provided by Kawana Waters State College in consultation with the parent.

ASSESSMENT (CLAUSE 1.8)

In developing the assessment (including RPL) for each qualification, Kawana Waters State College will ensure:

1. compliance with the assessment requirements from the relevant Training Package or VET accredited course

2. assessment leads to a qualification or statement of attainment under the Australian Qualifications Framework (AQF)

3. assessment complies with the Principles of Assessment (Ref to 1.8-1 below) and informs the student of the context and purpose of the assessment

4. assessment complies with the Rules of Evidence (Ref to 1.8-2 below) which guides the collection of evidence

5. timely and appropriate feedback is given to students on their assessment outcome

All students have access to reassessment on appeal.


TABLE 1.8-1: PRINCIPLES OF ASSESSMENT

Fairness The individual learner’s needs are considered in the assessment process.

Where appropriate, reasonable adjustments are applied by the RTO to take into account the individual learner’s needs.

Kawana Waters State College informs the learner about the assessment process, and provides the learner with the opportunity to challenge the result of the assessment and be reassessed if necessary.

Flexibility Assessment is flexible to the individual learner by:

reflecting the learner’s needs;

assessing competencies held by the learner no matter how or where they have been acquired; and

drawing from a range of assessment methods and using those that are appropriate to the context, the unit of competency and associated assessment requirements, and the individual.

Validity Any assessment decision of Kawana Waters State College is justified, based on the evidence of performance of the individual learner.

Validity requires:

assessment against the unit/s of competency and the associated assessment requirements covers the broad range of skills and knowledge that are essential to competent performance;

assessment of knowledge and skills is integrated with their practical application;

assessment to be based on evidence that demonstrates that a learner could demonstrate these skills and knowledge in other similar situations; and

judgement of competence is based on evidence of learner performance that is aligned to the unit/s of competency and associated assessment requirements.

Reliability Evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of the assessor conducting the assessment.

TABLE 1.8-2: RULES OF EVIDENCE

Validity The assessor is assured that the learner has the skills, knowledge and attributes as described in the module or unit of competency and associated assessment requirements.

Sufficiency The assessor is assured that the quality, quantity and relevance of the assessment evidence enables a judgement to be made of a learner’s competency.

Authenticity The assessor is assured that the evidence presented for assessment is the learner’s own work.

Currency The assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past.

VALIDATION (CLAUSE 1.9 – 1.11)


Kawana Waters State College will ensure an implementation plan for ongoing assessment validation of assessment practices and judgements that include each training product (full qualification for QLD schools) on Kawana Waters State College’s scope of registration. This will include:

1. Schedule of validation of products taking into account: a. Each training product must be validated at least once every 5 years with; b. At least 50% of the products validated in the first 3 years of the 5 year cycle c. Risk level of each training product (identified either by Kawana Waters State

College and/or the VET Regulator)

A Validation Schedule is available on request.

2.

Validation requirements Appropriate Persons – could include:

Vocational competencies and current industry skills relevant to the assessment being validated.

Trainer and Assessor (not involved in delivery)

HOD

Industry expert

TAE40110 Certificate IV in Training and Assessment or Skills Sets (Ref Schedule 1) and


RTO Manager with TAE40110

Independent Consultant with TAE40110

Current knowledge and skills in VET teaching


RTO Manager

Independent Consultant

The validator must maintain a current Staff Profile to ensure they meet the requirements of the Standards as outlined in the table above.

RECOGNITION OF PRIOR LEARNING (RPL) (CLAUSE 1.12)

Policy

All students shall have access to, and be offered Recognition of Prior Learning (RPL).

Procedure

The students are made aware of Kawana Waters State College’s RPL policy at Student Induction upon enrolment into the course. Trainers will remind students of this policy regularly and will provide opportunities to engage in the RPL process.

When approached by a student seeking RPL, trainers will follow the procedure below:

1. Informally discuss the student’s skills or knowledge and provide verbal feedback as to the procedure


2. Provide the student with information about the types of evidence that can be used to support an RPL application

3. Provide the student with an RPL Application Form 4. Make a prompt decision and notify students of the outcome of the RPL process 5. Update the student’s records if RPL is granted 6. Retain copies of all evidence and the application form for the required timeframe as

stipulated in the ASQA General Direction – Retention requirements for completed student assessment items

http://www.asqa.gov.au/about/general-directions.html

http://www.asqa.gov.au/about/general-directions.html


EMPLOYS SKILLED TRAINERS AND ASSESSORS (CLAUSE 1.13-1.16)

POLICY

Kawana Waters State College ensures that all Trainers and Assessors engaged by Kawana Waters State Colleges for the delivery of VET qualifications and/or VET accredited courses meet the requirements specified under the Standards for Registered Training Organisations (RTOs) 2015 shown below:

Trainer and assessor requirements

All of:

Vocational competencies at least to the level being delivered

Current relevant industry skills

Current knowledge and skills in VET

Ongoing professional development in VET

From commencement of Standards From 1 January 2016

Providing both training and assessment

One of more of:

Certificate IV in Training and

Assessment

Diploma or high qualification in

adult education

Equivalent competencies to one of

the above (must have evidence of

this).

One of more of:


Assessment

Diploma or higher qualification in

adult education

Providing assessment only

One or more of:

Assessor Skill Set


Assessment


adult education


the above (must have evidence of

this).

One or more of:

Assessor Skill Set


Assessment


adult education

Kawana Waters State College also ensures that all trainers and assessors have access to professional development opportunities in their vocational subject area as well as in the knowledge and practices of vocational training, learning and assessment including competency based training and assessment.


TRAINERS AND ASSESSORS PROCEDURE

PRINCIPAL

The Principal is ultimately responsible for ensuring that Kawana Waters State College complies with the VET Quality Framework and

Ratifies all policy and procedure documents for the Kawana Waters State College

Ensures that only trainers and assessors who meet the requirements of Clause 1.13-1.16 are employed or timetabled for VET qualifications and accredited course delivery.

Liaises with RTO Manager regarding the competence and currency of VET trainers and assessors

Takes appropriate action where trainers and assessors are not meeting the national standards.

Taking appropriate actions that are necessary resulting from the Quality Assurance procedures pertaining to validation and complaints and appeals.

RTO MANAGER

applies and manages all policy and procedures documents for Kawana Waters State

College (under delegation from the principal)

liaises with the Principal and vocational training areas’ head of department (HOD)/co-

ordinator regarding the competence and currency of VET trainers and assessors

liaises with the Principal on all matters pertaining to quality assurance of the Kawana

Waters State College; particularly validation outcomes and complaints and appeal

outcomes.

ensures all new VET trainers and assessors undergo an induction process

ensure copies of Trainers and Assessors qualifications are retained. Any other evidence required to meet the Standards will also be retained.

ensures all trainers and assessors are engaged in activities that continue to develop

their VET knowledge and skills, including competency based training and

assessment, industry currency skills directly related their vocational training area

ensures that trainers and assessors timetabled for VET qualifications and accredited

courses meet the national standards within the VET Quality Framework (in

conjunction with the principal and the relevant HOD/coordinator).

Ensures trainers and assessors and Heads of department understand the process for

planning and conducting validation.

Liaise with the Vocational Training Areas (VTA’s) and Principal (or Deputy) regarding

student information documentation.


HEADS OF DEPARTMENT /CO-ORDINATORS

operate in accordance with all policy and procedure documents for Kawana Waters

State College

ensure that trainers and assessors timetabled for VET qualifications and accredited

courses meet the national standards within the VET Quality Framework (in

conjunction with the principal and the RTO Manager

ensure trainers and assessors can demonstrate current industry skills that are

directly relevant to the training and assessment that is being undertaken.

Ensure trainers and assessors have time allocated to conducting validation and

acting upon validation outcomes.

TRAINERS AND ASSESSORS / TEACHERS

operate in accordance with all policy and procedures documents for Kawana Waters

State College

Trainers and assessors must provide the RTO Manager with verified copies of all

qualifications, as well as hard and electronic copies of other information required to meet the national standards within the VQF before starting delivery.

Where trainers and assessors gain additional qualifications related to their industry

area, they must provide that information to the RTO Manager.

Trainers and assessors must complete and maintain current records of their

qualifications.

Trainers and assessors must complete and maintain their staff profiles as evidence

of competency and currency in both their vocational training area and VET

knowledge and practice, including competency based training and assessment.

These documents should be updated at least twice a year and must be produced

upon request of the RTO Manager.

Trainers and assessors must conduct validation according to Kawana Waters State

College Validation plan and retain evidence of such for audit.

Trainers and assessors must show evidence of action required based on validation

outcomes.

ADMINISTRATION OFFICER

manages all policy and procedures documents for Kawana Waters State College in

conjunction with the RTO Manager.

STAFF INDUCTION PROCEDURE

During the Staff Induction procedure, the RTO Manager will include:

a VET Induction checklist

VET qualifications and courses offered at Kawana Waters State College

RTO Quality Management System operating within Kawana Waters State College and

policies and procedures, particularly:


trainers and assessors (including professional development)

strategies, practices and resources

training and assessment, including validation and RPL

student information and support services

records management.

quality assurance strategies (Internal Reviews/Audits)

communication procedures and VET meetings schedule

general VET information regarding competency based training and assessment,

training package and qualification information

roles and responsibilities of VET staff including heads of department, RTO Manager and administration.

Marketing procedure for qualifications

Heads of department will support all trainers and assessors of qualifications within their departments regarding the relevant training packages, competency-based assessment, vocational competence and vocational and industry currency.

SUPERVISION (CLAUSE 1.17-1.20)

Policy

Where Kawana Waters State College engages an individual who does not hold the TAE40110 Certificate IV in Training and Assessment or equivalent (no equivalence after 1st January 2016), the individual will work under the supervision of a trainer and will not determine assessment outcomes.

Procedure

Kawana Waters State College will ensure:

A Direct Supervision agreement is formed including

o The level of supervision required

o The requirements, conditions or restrictions necessary

A Monitoring schedule is completed

The Supervisor appointed retains the TAE40110 Certificate IV in Training and Assessment and ensures they are aware of their accountability for all training provision and collection of assessment evidence.

The Supervisee will be compliant with the following requirements:


Requirements for individuals working under supervision

All of:

Vocational competencies at least to the level being delivered

Current relevant industry skills

From commencement of Standards From 1 January 2016

Providing both training and assessment

One of more of:

Enterprise Trainer and Assessor

Skill Set

Enterprise Trainer-Presenting Skill

Set

Enterprise Trainer-Mentoring Skill

Set


the above

One of more of:

Enterprise Trainer and Assessor

Skill Set

Enterprise Trainer-Presenting Skill

Set

Enterprise Trainer-Mentoring Skill

Set

TRANSITION (CLAUSE 1.26-1.27)

Policy

Kawana Waters State College ensures that each vocational training area maintains a plan for the transition of students to new/revised Training Products.

Kawana Waters State College ensures that new learners are not enrolled into a training product that has been removed or deleted.

1. Where a training product has been superseded, all learners will complete their training and assessment and receive relevant AQF documentation within the period of ONE YEAR from the date the new product is released on www.training.gov.au .

2. Where a Qualification has been removed or deleted, without being superseded, all learners will complete their training and assessment and receive relevant AQF documentation within the period of TWO YEARS from the date the qualification was removed or deleted on www.training.gov.au .

3. Where a unit of competency, skill set or accredited short course has been removed or deleted, without being superseded, all learners will complete their training and assessment and receive relevant AQF documentation within the period of ONE YEAR from the date the unit of competency, skill set or accredited short course was removed or deleted on www.training.gov.au .

4. Where the packaging rules require the delivery of a superseded unit of competency, the above does not apply.

https://training.gov.au/Training/Details/TAESS00003












http://www.training.gov.au/




Procedure

1. Upon notification of a training product being superseded or deleted on the National Register the following process will take place:

a. A decision will be made by the Trainer and Assessor in consultation with the HOD/RTO Manager as to when the transition of students is to take place, in accordance with the policy above.

b. If the new qualification is equivalent, the QCAA will register Kawana Waters State College for the latest qualification automatically.

c. If the new qualification is NOT equivalent or Kawana Waters State College wishes to add units of competency not listed, then Kawana Waters State College will need to fill in either of the following forms: Application to change RTO scope of registration form Application to add units of competency

d. Both students and parents will be advised of these arrangements prior to delivery

e. If learners cannot complete their training in the required time frame, then a Statement of Attainment for the units completed will be awarded and these credit-transferred into the new qualification, if equivalent. If not equivalent, new units (closely matched to existing units) will be chosen by the trainer and assessor and any gaps addressed.

STANDARD 2 – THE OPERATIONS OF KAWANA WATERS STATE

COLLEGE ARE QUALITY ASSURED.

QUALITY ASSURANCE (CLAUSE 2.1- 2.2)

POLICY

Kawana Waters State College systematically monitors the training and assessment strategies and practices against Standard 1, and systematically evaluates and uses the outcomes of the evaluations to continually improve Kawana Waters State College’s training and assessment strategies and practices.

The following areas will be reviewed and evaluated annually at either the Internal Review or Internal Audit.

Quality Indicator Data

Validation outcomes

Learner feedback

Trainer and Assessor Feedback

Complaints and appeals (if any)

Third Party Arrangements (if any)

https://www.qcaa.qld.edu.au/10857.html

https://www.qcaa.qld.edu.au/10857.html


PROCEDURE

INTERNAL REVIEW

An Internal review will be conducted for each qualification/vocational area annually. Standards 1- Training and Assessment Strategies and Practices will be reviewed for each vocational training area. The Internal review results are compared and evaluated by the RTO Manager, Principal and Trainer and Assessor. Any rectifications identified relating to the training and assessment strategies and practices are addressed by the appropriate people. These could include, but is not limited to the Trainer and Assessor, RTO Manager, Head of Department. This process also informs any transition arrangements that may be required.

The Principal appoints the RTO Manager to instigate the Internal Review. An external auditor may be appointed by the RTO Manager to maintain objectivity.

A written report will be compiled either by the RTO Manager (or the external auditor) and submitted to the Principal annually along with the Internal Audit report. Rectifications will include a timeframe for completion which will be reviewed at the Internal Audit.

INTERNAL AUDIT

An audit team consists of one or more people with the necessary skills and knowledge to carry out the audit.

When conducting internal audits, Kawana Waters State College personnel will complete an internal audit checklist and report by collecting objective evidence. They may use the following processes to ensure that the stated policies and procedures of Kawana Waters State College are being circulated, understood and implemented consistently throughout Kawana Waters State College and that these procedures are compliant with the Standards for Registered Training Organisations (RTOs) 2015:

1. Training and Assessment rectifications from Internal Review

2. Information to learners – handbooks, presentations

3. RPL procedures

4. Sample student work

5. Policies and procedures of the VET Management system

6. Certification procedures

7. Evaluation reports of the following:

a. Quality Indicator data

b. Validation outcomes

c. Learner feedback

d. Trainer and assessor feedback

e. Complaints and appeals

A written report will be compiled either by the RTO Manager (or the external auditor) and submitted to the Principal annually. Rectifications will include a timeframe for completion which will be reviewed at the next Internal Audit.


3rd

Party Arrangements ( C la u se 2 .3 -2 .4 )

There is a written agreement for the provision of services to Kawana Waters State College by a third party. This agreement outlines the roles and responsibilities of each party. The accountability for compliance with the Standards for Registered Training Organisations (RTOs) 2015 rests with Kawana Waters State College issuing the certificate or Statement of Attainment. The Third Party Organisation must cooperate fully with Kawana Waters State College, including cooperation with the Regulator.

The 3rd Party Organisation will be listed on the training and assessment strategy (TAS) for that cohort of learners and a current, signed copy of the agreement will be retained by Kawana Waters State College.

The written agreement template can be found at:

KAWANA WATERS STATE COLLEGE – can be produced on request.


Internal Review for each vocational training area against SRTO 1

Committee involved:

RTO Manager

Teacher of VTA

Industry Rep (may be prior to review)

Check:

Previous internal review report and rectification table

Information supplied to students – Handbook, Training Agreement form

Human resources

Physical Resources

Assessment items

Training and Assessment Strategy

Industry engagement

Internal Review checklist

Internal Review report for each VTA (+ rectification table)

Check:

Previous internal audit reports and rectification table

VET Management Policies and procedures

Internal review report and rectification tables for each VTA

Learner, teacher and industry feedback

Quality indicator data

Validation outcomes

Complaints and appeals

Internal Audit for school as an RTO against all VET Quality Framework components

Internal Audit Checklist

Internal Audit Report and rectification table

Principal


STANDARD 3 KAWANA WATERS STATE COLLEGE ISSUES,

MAINTAINS AND ACCEPTS AQF CERTIFICATION IN

ACCORDANCE WITH THESE STANDARDS AND PROVIDES ACCESS

TO LEARNER RECORDS

PROVIDES SECURE CERTIFICATION (CLAUSE 3.1-3.6)

POLICY

Kawana Waters State College ensures that learners receive AQF certification documentation when they have met the requirements of the training package or VET accredited course.

The AQF certification documentation will be issued by Kawana Waters State College within 30 calendar days of the learner completing all requirements of the course and providing all fees have been paid.

Kawana Waters State College maintains AQF certification documentation in accordance with Schedule 5 of the Standards for Registered Training Organisations (RTOs) 2015 and ensures access by current and past learners.

A certification document will only be issued to students who retain a verified USI.

When issuing AQF certification documentation, Kawana Waters State College will adhere to the Australian Qualification Framework – Qualifications Issuance Policy

PROCEDURE

Upon course completion or withdrawal:

Kawana Waters State College Manager/VET Administrator will ensure all students have a verified USI prior to awarding of any certification documentation.

The SDCS outcome of ‘competent’ is verified by the Trainer and Assessor and authenticated by the RTO Manager before issuance of the qualification or statement of attainment.

Anti-fraud mechanisms are in place and include things such as:

o The paper stock reserved for printing of qualifications and statements of attainment is stored in a secure location with Administration.

o A seal or watermark is printed onto the qualification/statement of attainment.

A Register of qualifications and Statements of attainment issued is kept in Kawana Waters State College management system.

Records of all AQF certification issued will be kept for 30 years.

Replacement qualifications can be accessed through the RTO Manager at any time but may incur a fee.

http://www.aqf.edu.au/aqf/in-detail/aqf-policies/


STUDENT IDENTIFIER SCHEME

POLICY

Kawana Waters State College ensures compliance with the Student Identifiers Act 2014 including:

1. Verifying a student’s identity with the Registrar before issuing AQF certification or using the number for anything else.

2. Notifying a student under exemption that the results of the training they are undertaking will not be accessible through the Commonwealth and will not appear on any authenticated VET transcript prepared by the Registrar.

3. Ensuring the security of Student Identifiers and all related documentation.

PROCEDURE

1. Upon enrolment students will provide their Unique Student Identifier (USI) to the designated person for verification.

2. If the student does not have a USI they will create one online using verifying documentation such as:

a. Birth Certificate b. Passport c. License d. Medicare card

3. The USI will only be used when reporting AVETMISS data via SDCS or other to Queensland Curriculum Assessment Authority (QCAA). It will not be placed on the AQF certification documentation.

4. USI information will be stored on Kawana Waters State College’s secured network.

STANDARD 4 - ACCURATE AND ACCESSIBLE INFORMATION

ABOUT AN RTO, ITS SERVICES AND PERFORMANCE IS

AVAILABLE TO INFORM PROSPECTIVE AND CURRENT LEARNERS

AND CLIENTS.

Kawana Waters State College ensures that all information disseminated by Kawana Waters State College or on its behalf is both accurate and ethical and adheres to the following guidelines:

Marketing material will include the following: Marketing material will not:

RTO Code

NRT logo must be used in accordance with Schedule Four of the Standards

Code and full title of the training product

Consent for photos/testimonials – particularly of resources or delivery sites

‘Current’ qualifications on TGA

Identifies all external providers delivering part of whole qualifications

Identifies any 3rd Party arrangements

Guarantee the learner will successfully complete the training

Guarantee the learner employment

Guarantee the course can be completed in a way that is not consistent with the training and assessment strategies and practices

All staff are made aware of marketing requirements in the Staff Induction materials.

All marketing materials will include a statement “correct at time of publication but subject to change”

http://www.comlaw.gov.au/Details/C2014A00036/Download


If another person or organisation is delivering training under a third party agreement with Kawana Waters State College, the Third Party Policy and Procedure will be applied.

The Principal, as CEO is responsible for ensuring compliance of Kawana Waters State College with this Standard 4.

All marketing materials will be checked and approved by the RTO Manager (as delegated by the Principal) prior to publication. A marketing checklist will be completed annually and can be produced on request.

Ongoing monitoring of all marketing for currency and accuracy is the responsibility of the RTO Manager (as delegated by the Principal).

STANDARD 5 – EACH LEARNER IS PROPERLY INFORMED AND

PROTECTED

CLAUSE 5.1-5.5

Kawana Waters State College provides information to learners both prior to enrolment and at the commencement of training.

This includes:

Information provided to learners

Code, title and currency of the qualification and/or unit/s of competency

Training and assessment arrangements (including RPL)

Mode of delivery

Duration

Location

3rd party details (if relevant)

Work placement arrangements

Support services

Entry requirements

Licensing requirements (if relevant)

Complaints and appeals process (publically available)

Course outcomes and pathways

Funding entitlements – VETiS arrangements

Fee and refund information

Competency-based training and assessment

This information is found in Kawana Waters State College’s SET (senior education and training plan) processes and in the VET Student Handbook and/or Subject Handbook. The advice given during this process taking into account the student’s existing skills and knowledge prior to the finalisation of subject selection to ensure students are making informed decisions prior to enrolling in a vocational subject. They are located at –

G:Coredata/Office/Student Management/Enrolment/2015/2015 Student Booklets


A written agreement between Kawana Waters State College and the student detailing the obligations and responsibilities of both parties is signed by both Kawana Waters State College and the student and is held by Kawana Waters State College for the duration of the training. This Student Training Agreement Form is located at –

G:Coredata/Curriculum/FACULTIES/VET/Client Services

Should there be any changes to the agreed services, Kawana Waters State College will advise the learner as soon as practicable. This includes changes to 3rd party arrangements (if relevant).

STANDARD 6 COMPLAINTS AND APPEALS ARE RECORDED,

ACKNOWLEDGED AND DEALT WITH FAIRLY, EFFICIENTLY AND

EFFECTIVELY.

CLAUSE 6.1-6.6

COMPLAINTS AND APPEALS POLICY

Kawana Waters State College ensures all learners are informed of and understand their rights and responsibilities under the Standards. Kawana Waters State College will manage the complaints and appeals process fairly, efficiently and effectively. Kawana Waters State College ensures the principles of natural justice and procedural fairness are adopted at every stage of the complaint and appeal process. The complaints and appeals policy is available on the website at www.kawanawaterssc.eq.edu.au

COMPLAINTS PROCEDURE

Persons with a complaint against Kawana Waters State College on how it conducts its responsibilities with regard to:

The RTO, trainers and assessors or other staff

A third party providing services on Kawana Waters State College’s behalf, its trainers and assessors or other staff or

Another learner of Kawana Waters State College

have access to the following procedure:

Informal complaint:

1. the initial stage of any complaint shall be for the complainant to communicate directly with the operational representative of the College, who will make a decision and record the outcome of the complaint

2. person(s) dissatisfied with the outcome of the complaint may then apply to the relevant Head of Department (HOD) or equivalent, who will make a decision and record the outcome of the complaint

3. person(s) dissatisfied with the outcome of the complaint to the relevant HOD may initiate a ‘formal complaint’.

Formal complaint:

1. the complainant may put in a formal complaint without going through the informal complaint process if they feel it is warranted.

2. the complaint and its outcome shall be recorded in writing on the Complaints and Appeals form.

http://www.kawanawaterssc.eq.edu.au/


3. on receipt of a formal complaint the principal shall convene an independent panel to hear the complaint; this shall be the ‘complaint and appeal committee’

4. the complaint committee shall not have had previous involvement with the complaint and should include representatives of:

a. the principal b. the teaching staff c. an independent third party

5. the complainant shall be given an opportunity to present their case to the committee and may be accompanied by one other person as support or as representation

6. the relevant staff member shall be given an opportunity to present their case to the committee and may be accompanied by one other person as support or as representation

7. the complaint committee will make a decision on the complaint 8. the complaint committee will communicate its decision on the complaint to all parties

in writing within 5 working days of making its decision. 9. If the complaint will take more than 60 days to finalize, written notification will be

given to all people involved explaining the delay.

APPEALS PROCEDURE

Learners are informed at their Induction, of their right to request a review of a decision. This may include:

Appeal of an assessment decision made by either Kawana Waters State College or a Third Party providing services on behalf of Kawana Waters State College (if relevant)

Informal appeal:

1. the initial stage of any appeal shall be for the appellant to communicate directly with the operational representative of the College, who will make a decision and record the outcome of the appeal

2. person(s) dissatisfied with the outcome of the appeal to the teacher may then appeal to the relevant Head of Department (HOD) or equivalent, who will make a decision and record the outcome of the appeal

3. person(s) dissatisfied with the outcome of the appeal to the relevant HOD may initiate a ‘formal appeal’.

Formal appeal:

4. the appellant may put in a formal appeal without going through the informal appeal process if they feel it is warranted.

5. the appeal and its outcome shall be recorded in writing on the Complaints and Appeals form.

6. on receipt of a formal appeal the principal shall convene an independent panel to hear the appeal; this shall be the ‘complaint and appeal committee’

7. the complaint and appeal committee shall not have had previous involvement with the appeal and should include representatives of:

a. the principal b. the teaching staff c. an independent third party (if relevant)

8. the appellant shall be given an opportunity to present their case to the committee and may be accompanied by one other person as support or as representation


9. the relevant staff member shall be given an opportunity to present their case to the committee and may be accompanied by one other person as support or as representation

10. the complaint and appeal committee will make a decision on the appeal 11. the complaint and appeal committee will communicate its decision on the appeal to

all parties in writing within 5 working days of making its decision. 12. If the appeal will take more than 60 days to finalize, written notification will be given

to all people involved explaining the delay.

The outcome of all complaints and appeals will be reviewed as part of Kawana Waters State College’s quality assurance processes. Any rectifications identified by those processes will be acted on in a timely manner.

STANDARD 7 KAWANA WATERS STATE COLLEGE HAS

EFFECTIVE GOVERNANCE AND ADMINISTRATION

ARRANGEMENTS IN PLACE

CLAUSE 7.1 – 7.5

GOVERNANCE POLICY

The RTO ensures the following:

1. The executive officers or high managerial agent; ie RTO Manager, Principal have sufficient authority to ensure compliance with the Standards at all times

2. The executive officers or high managerial agent meet the Fit and Proper Person Requirements in Schedule 3.

3. Kawana Waters State College is compliant with the Financial Viability Risk Assessment Requirements

o Section 158 (1) of the National Vocational Education and Training Regulator Act 2011 refers to the ‘instrument’ called “Financial Viability Risk Assessment Requirement 2011”. This ‘instrument’ contains the capacity for the NVR to waive the requirement for low risk organisations, such as schools or colleges.

4. Student’s pre-paid fees are protected. 5. A sufficient amount of public liability insurance is retained throughout its registration

period. 6. Accurate and current information on performance and governance is provided under

Data Provision Requirements 2012.

GOVERNANCE PROCEDURE

The Principal ensures that Kawana Waters State College operation complies with the VET Quality Framework and that any person or entity which exercises a degree of control or influence over the management or direction of the registered training organisation meet the

Fit and Proper Person Requirements 2011. Namely, the Principal and RTO Manager.

The Principal does this in the following way:

delegating responsibility for day to day operations to the RTO Manager

meeting regularly with the RTO Manager to keep informed of those operations

signing documentation and report data as required

Further direction can be found in Schedule 3

http://www.comlaw.gov.au/Details/F2013C00497

http://www.comlaw.gov.au/Series/F2011L01341


The RTO Manager has responsibility and authority for the quality training and assessment system in Kawana Waters State College. They have responsibility to:

oversee operation of Kawana Waters State College’s registered training organisation (RTO) status

liaise with the Registering Body concerning all aspects of Kawana Waters State College’s RTO status

keep the principal informed of all matters regarding Kawana Waters State College’s RTO status

manage the quality assurance strategies including the Internal Audit process.

complete the RTO Verification Form (QCAA) and the Annual declaration on compliance to be provided to the Registering Body with accurate and timely information

Manage the National Quality Indicator Reporting system. Organisational Chart and Duty Statements to this effect can be found at:

G:Coredata/Curriculum/FACULTIES/VET/Management Systems/VET Quality Assurance Manual

Kawana Waters State College maintains public liability insurance appropriate to the size of Kawana Waters State College and a certificate of currency is kept in the Business Office.

FEE PROTECTION

Kawana Waters State College ensures fees paid in excess of $1500 (if relevant) meet the requirements set out in Schedule 6.

QUALITY INDICATOR DATA

Current procedures for entering data into the Student Data Capture System (SDCS) and RABS are outlined by Queensland Curriculum and Assessment Authority (QCAA) and the Department of Education, Training and Employment (DETE) as being AVETMISS compliant.

Quality Indicator data includes:

Competency Completion data

Learner Engagement data

This data collected throughout the year with a report lodged with the Registering Body on or before the 30th June annually, reporting on the previous calendar year’s results. Resources can be found at the following sites:

Quality Indicators: National Centre for Vocational Education and Research (NCVER)

http://www.asqa.gov.au/vet-registration/comply-with-your-obligations/quality-indicator-reporting.html

Competency Completion Online System (CCOS) contact NCVER:

[email protected] or (08) 8230 8468

ASQA – Data provision

http://www.asqa.gov.au/for-training-organisations/rto-obligations/data-provision.html

General questions regarding VET:

[email protected] or phone 07 3864 0381



mailto:[email protected]

http://www.asqa.gov.au/for-training-organisations/rto-obligations/data-provision.html



Learner Engagement

This quality indicator focuses on the extent to which learners engage in activities that are likely to promote high quality skill outcomes. A Learner Questionnaire is given to all currently enrolled VET Students. Results are collated and compiled into the Quality Indicator annual summary report that is submitted to the Registering Body on or before the 30th June each year. This report is also used to inform Kawana Waters State College’s quality assurance strategies.

Competency Completion

This quality indicator captures the number of enrolments and qualifications completed and units of competency awarded in the previous calendar year by Kawana Waters State College. Data is collated by the SDCS data operator and the RTO Manager updates the data already populated to the Competency Completion Online System (CCOS). The RTO Manager will produce Report 1 and 2. This report is then double checked by the SDCS data operator and then sent to the Principal for final checking before it is submitted to the Registering Body before the 30th June each calendar year.

An explanatory document is also submitted at this time, detailing inconsistencies in data.

STANDARD 8 KAWANA WATERS STATE COLLEGE COOPERATES

WITH THE VET REGULATOR AND IS LEGALLY COMPLIANT AT

ALL TIMES

CLAUSE 8.1-8.5

POLICY

The Principal will ensure Kawana Waters State College cooperates with the VET Regulator in the following areas:

Providing accurate and truthful responses with regard to requested information

Conduct of audits and monitoring of operations

Providing Quality Indicator data

Providing information regarding significant changes and/or ownership to the RTO within 90 days

In the retention, archiving, retrieval and transfer of records

Kawana Waters State College ensures any third party delivering services on its behalf (if relevant) cooperates with the VET Regulator in the following areas:

Providing accurate and truthful responses with regard to requested information

Conduct of audits and monitoring of operations

Kawana Waters State College complies with Commonwealth, State and Territory legislation and regulatory requirements relevant to its operations and ensures staff and clients are information of any changes to these requirements that effect delivery of the qualification.

Data collection methods are outlined in:

Standard 2 – The Operations of the RTO are quality assured. and

National VET Provider Collection Data Requirements Policy and

http://www.asqa.gov.au/news-and-publications/publications/forms.html

http://www.asqa.gov.au/news-and-publications/publications/forms.html

http://industry.gov.au/skills/NationalReportingforRTOs/Documents/National-VET-Provider-Collection-Data-Requirements-Policy.pdf


Data Provision Requirements 2012

PROCEDURE

Kawana Waters State College will notify the VET Regulator (QCAA as the delegate) within 90 days of changes to the following:

Executive officer or high managerial agent (ie: Principal, RTO Manager)

Financial administration status eg liquidators being appointed

Legal name or type of legal entity

Ownership, directorship or control

Anything that may impact on the Fit and Proper Person status

Any other significant event

These changes will be effected by the Principal or RTO Manager on:

Notification of Change of Provider Details form on the QCAA website.

1. Kawana Waters State College will notify the VET Regulator of the commencement and/or termination of a written agreement with a Third Party Organisation (if relevant) within 30 calendar days. This will be affected by the Principal or RTO Manager on the QCAA website.

2. Kawana Waters State College will complete and submit Kawana Waters State College RTO VERIFICATION form located at:

http://www.qcaa.qld.edu.au/10857.html at the beginning of each year to the Queensland Curriculum and Assessment Authority (QCAA)

3. Kawana Waters State College will provide an ANNUAL DECLARATION on compliance located at:

http://www.qcaa.qld.edu.au/10857.html to the VET Regulator (its delegate; QCAA) that it:

Currently meets the requirements of the Standards across all its scope of registration

Has met the requirements of the Standards for all AQF certification documentation issued in the previous 12 months

Has training and assessment strategies and practices in place to ensure both current and prospective learners will be training and assessed in accordance with the Standards.

Kawana Waters State College will ensure, through VET Staff meetings, VET Student Inductions that both staff and learners are aware of any legislation changes pertaining to their vocational training area.

http://www.comlaw.gov.au/Details/F2013C00497

http://www.qcaa.qld.edu.au/downloads/senior/vet_form_notification_provider_change.docx

http://www.qcaa.qld.edu.au/10857.html

http://www.qcaa.qld.edu.au/10857.html


SCHEDULES TO THE STANDARDS FOR RTOS 2015

SCHEDULE 3

Fit and Proper Person Requirements

Criteria for suitability

In assessing whether a person meets the Fit and Proper Person Requirements, the VET Regulator will have regard to the following considerations:

a) whether the person has been convicted of an offence against a law of the Commonwealth or a State or Territory of Australia, or of another country, and if so, the seriousness of the offence and the time elapsed since the conviction was recorded;

b) whether the person has ever been an executive officer or high managerial agent of an RTO at a time that the RTO had its registration on the National Register cancelled or suspended by its VET Regulator for having breached a condition imposed on its Registration;

c) whether the person has ever been an executive officer or high managerial agent of an RTO at a time that the RTO was determined to have breached a condition of its registration under the Education Services for Overseas Students Act 2000 or the Tertiary Education Quality and Standards Agency Act 2011;

d) whether the person has ever become bankrupt, applied to take the benefit of a law for the benefit of bankrupt or insolvent debtors, compounded with his or her creditors or assigned his or her remuneration for the benefit of creditors, and if so, the time elapsed since this event occurred;

e) whether the person has ever been disqualified from managing corporations under Part 2D.6 of the Corporations Act 2001, and if so, whether the disqualification remains in place;

f) whether the person was involved in the business of delivering courses or other services on behalf of a person that was the subject of regulatory action described in points b) or c) above, and if so, the relevance of the person’s involvement;

g) whether the person has ever provided a VET Regulator with false or misleading information or made a false or misleading statement to a VET Regulator, and if so, whether it is reasonable to assume that the person knew that the statement made or information provided to the VET Regulator was false or misleading;

h) whether the person has ever been determined not to be a fit and proper person as prescribed under any law of the Commonwealth or of a State or Territory of Australia, and if so, whether that determination remains in place;

i) whether the public is likely to have confidence in the person's suitability to be involved in an organisation that provides, assesses or issues nationally recognised qualifications;

j) whether the person has ever been an executive officer or high managerial agent of an RTO at a time that the RTO was determined to have breached a government training contract; and

k) any other relevant matter.


SCHEDULE 4

Conditions of Use of NRT Logo

The Nationally Recognised Training (NRT) Logo is a distinguishable mark of quality for promoting and certifying national vocational education and training leading to AQF certification documentation. The NRT Logo is a registered trade mark.

The following describes a range of situations and conditions for using the NRT Logo.

Advertisements and promotional information in any medium (print, television, radio, banners, internet, etc.)

1. RTOs registered by any VET Regulator may use the NRT Logo to promote nationally recognised training provided that training is within Kawana Waters State College scope of registration.

2. Impressions must not be created that may lead an observer to conclude the NRT Logo applies to all training provided by the RTO, if this is not the case. The NRT Logo cannot be used by an RTO where the training is accredited, but is outside the scope of registration of the RTO. Where training is being promoted and does not meet the requirements stipulated in the VET Quality Framework or is outside Kawana Waters State College scope of registration, it must be made clear the NRT Logo is not associated with that training.

3. Use of the NRT Logo is only permitted where there is a direct relationship to an AQF qualification and/or unit of competency as specified within training packages or VET accredited courses.

Student information (brochures, course handbooks, prospectuses, etc.)

4. When an RTO is promoting the training it offers and wishes to use the NRT Logo, its promotional material such as brochures, handbooks and prospectuses must clearly distinguish between nationally recognised training within the scope of registration and that which is not nationally recognised.

Corporate stationery, business cards, buildings, training resources and marketing products

5. The NRT Logo must not be used on products such as corporate stationery, business cards, building signage, mouse pads, pens, satchels, packaging around products nor learning resources supporting training.

Certificates, Statements of Attainment and other testamurs

6. The NRT Logo must be depicted on all AQF certification documentation issued by the RTO. These can only be issued by an RTO when the qualification and/or unit of competency are within the RTO’s scope of registration. The NRT Logo must not be depicted on other testamurs or transcripts of results.


SCHEDULE 5

Application of the AQF Qualifications Issuance Policy within the VET Sector RTOs must meet the requirements of the AQF for issuing AQF qualifications and statements of attainment, in addition to the following requirements.

Issuing AQF Qualifications

1. RTOs must include the following information on the testamur, in addition to the requirements of the AQF Qualifications Issuance Policy:

a) the name, RTO code and logo of the issuing organisation;

b) the code and title of the awarded AQF qualification; and

c) the NRT Logo in accordance with the current conditions of use contained in Schedule 4.

2. The following elements are to be included on the testamur as applicable:

a) the State / Territory Training Authority logo (only where use of the logo is directed by State / Territory Training Authorities, e.g. within User Choice contracts);

b) the industry descriptor, e.g. Engineering;

c) the occupational or functional stream, in brackets, e.g. (Fabrication);

d) where relevant, the words, ‘achieved through Australian Apprenticeship arrangements’; and

e) where relevant, the words, ‘these units/modules have been delivered and assessed in <insert language> followed by a listing of the relevant units/modules.

3. RTOs must not include the learner’s Student Identifier on the testamur consistent with the Student Identifiers Act 2014.

4. RTOs will:

f) retain registers of AQF qualifications they are authorised to issue and of all AQF qualifications issued;

g) retain records of AQF certification documentation issued for a period of 30 years; and

h) provide reports of Records of qualifications issued to its VET Regulator on a regular basis as determined by the VET Regulator.

Issuing Statements of Attainment

5. RTOs must include the following information on a statement of attainment:

a) the name, RTO Code and logo of the issuing organisation;

b) a list of units of competency (or modules where no units of competency exist) showing their full title and the national code for each unit of competency;

c) the authorised signatory;

d) the NRT Logo;

e) the issuing organisation’s seal, corporate identifier or unique watermark;

f) the words ‘A statement of attainment is issued by a Registered Training Organisation when an individual has completed one or more accredited units’;

6. The following elements are to be included on the statement of attainment as applicable:


a) the State/Territory Training Authority logo (only where use of the logo is directed by State/ Territory Training Authorities);

b) the words ‘These competencies form part of [code and title of qualification(s)/course(s)]’;

c) the words, ‘These competencies were attained in completion of [code] course in [full title]’; and

d) where relevant, the words, ‘these units / modules have been delivered and assessed in <insert language>’ followed by a listing of the relevant units/modules.

7. RTOs must not include the learner’s Student Identifier on the statement of attainment consistent with the Student Identifiers Act 2014.

8. RTOs will:

a) maintain registers of all statements of attainments issued;

b) retain records of statements of attainment issued for a period of 30 years; and

c) provide reports of its records of statements of attainment issued to its VET Regulator on a regular basis, as determined by the VET Regulator.


SCHEDULE 6

Requirements for protecting fees prepaid by individual learners, or prospective learners, for services

These requirements do not override obligations and requirements of the Education Services for Overseas Students Act 2000 (Cth).

Type of RTO

Requirement

Government Entity or an Australian university

The RTO implements a policy addressing learner fee protection arrangements. This policy details how, if the RTO is unable to provide services for which the learner has prepaid, the learner will:

be placed into an equivalent course such that:

the new location is suitable to the learner; and

the learner receives the full services for which they have prepaid at no additional cost to the learner; or

be paid a refund of any prepaid fees for services yet to be delivered above the threshold prepaid fee amount.

All other RTOs

The RTO addresses learner fee protection by implementing one or more of the following arrangements:

9. The RTO holds an unconditional financial guarantee from a bank operating in Australia where:

a) the guarantee is for an amount no less than the total amount of prepaid fees held by the RTO in excess of the threshold prepaid fee amount for each learner for services to be provided by the RTO to those learners; and

b) all establishment and ongoing maintenance costs for the bank guarantee are met by the RTO.

10. The RTO holds current membership of a Tuition Assurance Scheme approved by its VET Regulator which, if the RTO is unable to provide services for which the learner has prepaid, must ensure:

a) the learner will be placed into an equivalent course such that:

the new location is geographically close to where the learner had been enrolled; and

the learner receives the full services for which they have prepaid at no additional cost to the learner; or

b) if an equivalent course cannot be found, the learner is paid a refund of any prepaid fees for services yet to be delivered above the threshold prepaid fee amount.

11. Any other fee protection measure approved by the VET Regulator.

VERIFICATION

RTO Manager: Chloe Brown [email protected]

Principal: Colin Allen-Waters [email protected]

Date: 29/01/2018
