veterans advisory board policy manual

8/2/2019 Veterans Advisory Board Policy Manual

1/29

Executive Summary

Issue Title: Update of County Veterans Assistance Fund Policy andProcedures Manual

Meeting Date: March 7, 2012Time Required: 30 minutes, 11:10 11:40 a.m.Attendees: Bert Furuta; Steve Frazier

Action Requested At This Meeting: Adopt the resolution revising the Veterans Assistance FundPolicy and Procedures Manual at the March 7, 2012 Work Study session and affirm the resolution atthe Board of County Commissioners March 12, 2012 regular business meeting.

Issue: The continued high demand for financial assistance by indigent veterans will deplete the 2012Veterans Assistance Fund direct financial assistance budget of $261,000 by August or September of2012. There is a need to modify the Policy and Procedures Manual to more clearly prioritize, define,and limit funds for emergent needs to ensure the most vulnerable veterans have access to services

throughout 2012.

Background: There continues to be a high need by indigent veterans for financial assistanceprovided by the veterans assistance fund. In 2011, $357,903 was paid out in direct services whichaveraged $29,800 per month. In 2012, $32,269 was paid out in assistance and it is anticipatedanother $30,000 will be paid out in February. The 2012 budget for direct services was established at$261,000 due to a declining fund balance. The $261,000 is contracted to Kitsap CommunityResources (KCR) to manage temporary emergency assistance. This estimated expenditure rate andthe limited 2012 budget, indicates the funds for direct financial assistance will be depleted by Augustor September.

To ensure the most vulnerable veterans have access to financial assistance throughout the year,veteran service officers, KCR representatives, the Veterans Advisory Board, and Countys HumanServices staff reviewed the Veterans Assistance Fund Policy and Procedures Manual and makerecommendations that further define emergent needs and to prioritize the use of emergent needsfunds as well as further limiting the maximum amount of funds per individual for those needs.

In general, the recommendations include limiting applications to emergent needs; lowering themaximum allowed per individual in a 12 month period from $1,200 to $900; limiting some specificservices, such as car repair to $500; and eliminating mortgage assistance.

Alternatives:1. Do not revise manual Financial assistance funds depleted by September

2012

2. Increase levy rate to $.02 cents per $1,000 Would not impact 2012 budget but would becomeeffective in 2013.

Recommendation: Pass Resolution modifying the Policy and Procedures Manual as detailed inAttachment A.

Attachments: Attachment A Resolution, Redlined Manual with revisions; Final Policy andProcedures Manual for Assisting Veterans in Need in Kitsap County; 2011 Year End Report; January2012 Monthly Report


2/29

RESOLUTION NO. ______________- 2012

Resolution Revising the Policy and Procedures Manual forAssisting Veterans in Need in Kitsap County

WHEREAS, RCW 73.08 charged the County legislative authority with oversightof the Veterans Assistance Fund.

WHEREAS, Chapter 2.92 of the Kitsap County Code, readopted on November 6,2006, requires Kitsap County Board of Commissioners to approve all policies andprocedures in administrating the Veterans Assistance Fund;

WHEREAS, the purpose of the Veterans Assistance Fund is to assist indigentveterans with emergent needs; and

WHEREAS, the need exists to modify the Policy and Procedures Manual to moreclearly identify emergent needs and funding limitations.

NOW, THEREFORE, BE IT RESOLVED BY THE KITSAP COUNTY BOARDOF COMMISSIONERS, that the Policy and Procedures Manual for Assisting Veteransin Need in Kitsap County be amended as described in Attachment A, effective March 7,2012.

ADOPTED this ______day of ___________________________ 2012.

BOARD OF COUNTY COMMISSIONERSKITSAP COUNTY, WASHINGTON

_____________________________________Robert Gelder, Chair

_____________________________________Josh Brown, Commissioner

_____________________________________Charlotte Garrido, Commissioner

ATTEST:

_____________________________________Dana Daniels, Clerk of the Board


3/29

December 19, 2011March 7 , 2012

POLICIES AND PROCEDURES MANUAL

FOR ASSISTING VETERANS IN NEED

in

Kitsap County

Date: December 19, 2011

Approved by Kitsap County Board of CommissionersResolution No: ________

Revised December 19, 2011


4/29

2

Table of Contents

1. INTRODUCTION1.1 Purpose1.2 Source of Funds1.3. Kitsap County Veterans Advisory Board1.4 Contracted Services

1.5 Service Administration

2. ELIGIBILITY2.1 Use of Veterans Assistance Fund2.2 Service Requirements2.3 Documentation of Veterans Status2.4 Spouses, Domestic Partners and/or Dependent Children2.5 Family Member2.6 Income Guidelines

2.6.1 Family/Household Size2.6.2 Household Income2.6.3 Deductions

2.7 County Residency2.8 Unemployed Veterans Work Search Requirement

3. DIRECT EMERGENCY ASSISTANCE3.1 Overview3.2 Maximum Allocation3.3 Method of Payment3.4 Documentation of Costs3.5 Rent or MortgageHousing Assistance

3.5.1 Property3.5.2 Eviction3.5.3 Shared Dwelling

3.5.4 First Months Rent Assistance3.5.5 Temporary Lodging Assistance3.5.6 Mortgage Assistance

3.6 Energy or Utilities Assistance3.6.1 Utilities Notice3.6.2 Shared Dwelling

3.7 Food Assistance3.8 Transportation Assistance

3.8.1 Public Transportation3.8.2 Transportation Home

3.9 Medical and Prescription Coverage3.10 Burial Assistance


5/29

3

3.11 Other Assistance3.11.1 Auto Repair3.11.2 Appliances3.11.3 Clothing

3.12 Unforeseen Circumstances

4. VETERAN ORGANIZATIONS/SERVICE OFFICERS

4.1 General4.2 Certification4.3 Role of Veteran Service Officer4.4 Referral to Contract Service Provider4.5 Reporting

5. SERVICES TROUGH CONTRACTED AGENCY5.1 Overview5.2 Eligibility5.3 Basic Agency Requirements5.4 Reporting

5.4.1 Disposition Reports

5.4.2 Denied Applications

6. GRIEVANCE/APPEAL PROCESS6.1 Filing a Grievance or an Appeal6.2 Responding to a Grievance or an Appeal6.3 Review and Determination

7. KITSAP COUNTY ROLES AND RESPONSIBILITIES7.1 Fiscal Management

7.1.1 Monthly Reimbursements7.1.2 Oversight7.1.3 Annual Review

7.1.4 Annual Budget7.1.5 Tracking and Reporting7.1.6 Financial Statements

7.2 Administrative Assistance7.2.1 Procurement Process7.2.2 Contracting7.2.3 Review7.2.4 Planning7.2.5 Evaluations7.2.6 Veterans Advisory Board Coordinator7.2.7 Stand Downs and Other Programs

References:RCW 73.08 Veterans Assistance, Kitsap County Ordinance Title 2 Administration andPersonnel, Chapter 2.92 Veterans Assistance


6/29

4

POLICIES AND PROCEDURES MANUALFOR

VETERANS ASSISTANCE PROGRAM

1. INTRODUCTION

1.1 Purpose: Kitsap County has over 37,000 veterans of the Army, Marines, Navy, AirForce, Coast Guard and Merchant Marine who have faithfully served their country.Kitsap County recognizes and honors their service and is dedicated to helping veteransand their families who may be experiencing difficulties.

The overarching goal is to assist all veterans-in-need back into mainstream society byensuring they understand all the programs available to them.

The priority is helping veterans with emergent basic needs.

Emergent needs are generally limited to basic needs to survive, such as housing, heat,medicine and food. Needs secondary to those necessary for life are important, but

might not necessarily be addressed by the Veterans Assistance Fund. veteransassistance fund.

The Veterans Assistance Fund should not be viewed as a veteran benefit or entitlementprogram.

This document has been developed to provide guidance in assisting all veterans in needand direction for the use of the Kitsap County Veterans Assistance Fund (VAF). TheVAF was developed to provide assistance to indigent veterans and their dependentfamilies. The fund was developed in accordance with Revised Code of Washington(RCW) 73.08 and Kitsap County Ordinance Title 2 Administration and Personnel,Chapter 2.92 Veterans Assistance.

Assistance from the fund can be provided through contracted vendors.

Contracting for the use of the VAF is the responsibility of Kitsap County through theDepartment of Personnel and Human Services with the advice of the Veterans AdvisoryBoard. Kitsap County Board of Commissioners has statutory oversight for the use andexpenditures of the fund.

1.2 Source of Funds: Washington state law and the Kitsap County code have establishedthe Veterans Assistance Fund as a steady source of tax dollars to be utilized for theneeds of indigent veterans and their families. A portion of property tax collected in KitsapCounty is earmarked for the VAF.

1.3 Kitsap County Veterans Advisory Board: The Kitsap County Veterans Advisory Board(VAB) is an advisory group appointed by the Kitsap County Board of Commissioners toserve the veterans of Kitsap County. The VAB is made up of veterans from thecommunity at large and representatives from congressionally chartered veteransorganizations within Kitsap County.

1.4 Contracted Services: If contract services are needed, the County, with the advice ofthe VAB, selects contracted organizations through the Countys procurement process


7/29

5

completed at least once every three years. The County is responsible for all contractsissued through this process.

1.5 Service Administration: Eligible veterans may receive assistance through contractedagencies/individuals/organizations. Assistance must be provided to needy individualswithout discrimination. Agencies/individuals/organizations agree to comply with allapplicable federal, state, and local laws, regulations, rules, and ordinances relating to

nondiscrimination. Two types of services are provided:

Direct emergency assistanceOngoing support and assistance through contracted agencies/organizations/individuals that provide community services to indigent people.

2. ELIGIBILITY

2.1 Use of Veterans Assistance Fund: Eligibility is required for any service providedthrough the VAF. Eligibility for use of the VAF is determined by contracted

agency/organizations/individuals or the department of personnel & human services.

2.2 Service Requirements: "Veteran" includes all persons qualified under RCW 73.08.005.

2.3 Documentation of Veterans Status: Documentation includes DD-214, VA Statement ofService (SOS), or if discharged prior to 1950, a Certificate of Discharge. The VeteransService Officer or agency staff will assist the veteran in completing a request to receive acertified copy of their DD-214 as necessary.

2.4 Spouses, Domestic Partners and/or Dependent Children: Spouses, domesticpartners and/or dependent children of deceased veterans may apply for any/allbenefits. Spouses must not have remarried and dependent children must not have

reached their 18th birthday (or 23rd birthday if they are a full-time student).

2.5 Family Member: A family member of a veteran is defined as a spouse, domesticpartner, veterans minor and/or dependent children, widow or widower.

2.6 Income Guidelines: The applicants net family household income for the last 30 90days must equal or fall below 150% of current federal poverty rate published by theU.S. Department of Health and Human Services at time of application.

2.6.1 Family/Household Size: The applicants household size includes the veteranand/or his or her legal dependents. See Section 2.4 and 2.5

2.6.2 Family Income: Family net income equals monthly net income after deductions.

2.6.2.1 Applicants must provide proof of all household income. Eligibility cannotbe determined until all required documentation is received andsubstantiated. Documentation that appears to be altered will not beaccepted.

2.6.2.1.1 Applicants who claim no income must provide statements thatverify no receipt of benefits. If the client claims no source ofincome and has maintained a residence for six or more months,


8/29

6

household income will be calculated at 100% of monthly rentalobligation.

2.6.3 Deductions: Deductible expenses incurred in the past 30 90 days will bededucted fromfrom the applicants household income. The following deductionswill be taken from the income from the following sources which are taxed at

the time of payout:

Earned income 20%Retirement income 10%Unemployment benefit income 10%

Medicare deduction from social security

Actual payments for child support and spouse maintenance will bededucted from the payer's income for purposes of income

determination.

Verification must include:

o Either a court support order, or written declaration by both

parties when no court order exists; and

o Documentation of actual payments made during the periodconsidered to determine eligibility (for example, canceled

checks, a collateral statement from spouse or child's guardian,pay stub deductions).

These expenses include those that support the health, the dependents, and the /or theeducation of a veteran:

Garnishments: Garnishments include deductions from the IRS, bankruptcyproceedings, or benefit overpayments. Required documentation may include checkstubs.

Payment of child and spousal support: Support payments include delinquent supportpayments. Required documentation may include cancelled checks, bank statement withproper documentation, check stubs, print-out from DSHS support enforcement.

Medical expenses: Medical expenses include, but are not limited to medical or dentalprocedures, doctor visit co-pays, durable medical equipment (e.g. cane, crutches,walker, wheelchair), dental equipment (e.g. dentures), optical equipment (e.g. glasses),insurance premiums, and prescription costs. [Note: Pharmacies will provide a

statement, free of charge, stating the amount paid for prescriptions in the previous 30days.] Required documentation may include copies of paid receipts, a letter from themedical provider.

Educational expenses: Educational expenses include, but are not limited to tuition andschoolbooks. Clients will be required to provide proof of enrollment in school. Proofmay include a copy of the class schedule, official school records, official student ID, or aletter from the school showing the persons enrollment. Required documentation mayinclude copies of paid receipts from the school for tuition, receipts from bookseller.


9/29

7

Daycare expenses: Daycare expenses include licensed daycare facilities and kinder-care. Clients that receive a subsidy from DSHS for childcare will be required to providea letter from DSHS that shows the monthly co-pay. Required documentation mayinclude: copies of paid childcare receipts, a letter from the daycare provider stating theclients name, the name of the child, and the amount paid.

Legal expenses: Legal expenses include, but are not limited to court fees and lawyer

fees. Clients will be required to provide proof of legal involvement of the veteran orveterans dependent, which may include court papers, letter from the legal agency.Required documentation may include copies of paid receipts, a letter from the legalagency stating the veterans or dependents name and the amount paid.

2.7 County Residency: Applicants must have resided in Kitsap County for at least 30 90days at the date of application. Documentation may include, but is not limited to,Washington Drivers License, ID card, utility or other bills, copies of applications for publicassistance, rental agreements, and bank statements.

2.8 Unemployed Veterans Work Search Requirement: Unemployed veterans who areable to work and have not been determined by the state and/or federal government to be

fully disabled and unemployable, must be registered with the Veterans Job ServiceSection at a local WorkSource office, or with a contractor approved by the OlympicWorkforce Development Council, and have applied for unemployment compensation.

Exceptions to this paragraph include one or more of the following:Enrolled in a Workforce Investment Act training program or other accreditededucational institutions.Currently collecting Unemployment InsuranceCollecting Social SecurityTemporarily disabled for 30 days or longer (documented by a physician)

3. DIRECT EMERGENCY ASSISTANCE

3.1 Overview: The goal is to help veterans and their families with emergent needs. KitsapCounty uses local chapters of nationally recognized veterans organizations and acontracted community agency to provide service. Veterans who do not qualify for VAFassistance are directed towards other resources provided by the contractor and otherprograms that help the indigent.

Regardless if the veteran does or does not meet VAF criteria, the contractor is chargedwith assisting all veterans respectfully and in a timely manner,

Funds can be used only when other resources have been exhausted.

Emergent needs are generally limited to basic needs to survive, such as housing, heat,medicine and food. Needs secondary to those necessary for life are important, butmight not necessarily be addressed by the Veterans Assistance Fund. veteransassistance fund.



10/29

8

3.2 Maximum Allocation: Maximum financial benefit for direct emergency assistance foran indigent veteran or family member will not exceed, $1,200 900 of total aggregateservices during a twelve month period for all assistance under Chapter 3 and all of itssubsections. Eligible applicants cannot receive the same service more than once duringa 12 month period. For example, assistance for rent can only be received once duringthe 12 month period; however, the applicant can apply for other services during thesame time frame. An individual veteran or family member cannot receive funding for

direct emergency assistance more than two years in a row. Burial and cremationservices do not apply to the restrictions in this paragraph.

3.3 Method of Payment: Emergency assistance is provided through a check payabledirectly to vendors/landlords/service agencies on behalf of the veteran. Checks areissued at the time eligibility is confirmed.

3.4 Documentation of Costs: Costs may be documented by invoice, purchase order,receipt or bill.

3.5 Rent Housing or Mortgage Assistance: The purpose of this paragraph is to ensure theveteran has shelter for at least 30 days (excluding 3.5.5) after the date of application

review by the contractor.

3.5.1 Property: Veteran must have a written rental agreement or prove ownership.

3.5.2 Eviction: Veteran must show proof of eminent danger of eviction including butnot limited to a foreclosure notice late or delinquent payment letter, evictionnotice or notice to vacate. Assistance under this paragraph will not exceed $500per 12 month period.

3.5.3 Shared Dwelling: In the case of veteran sharing a dwelling with another person(not immediate family as described in Section 2.5) the rental amount will beprorated by the number of people living in the house.

3.5.4 First Months Rent Assistance: Veteran may receive first-last-months rent anddeposit, or a portion there of, funding to move into housing.

3.5.5 Temporary Lodging Assistance:If no shelter beds are available, applicantsmay receive up to five days temporary lodging. Applicants must be homelessand too ill to stay in the elements; or a new enrollee in a transitional orpermanent housing program waiting for placement. Transitional/permanenthousing enrollees must be referred by the agency offering the housing

placement. A veteran may receive up to ten days temporary lodging per three-month period.

3.5.6 Mortgage Assistance: Veteran may receive mortgage assistance or insuranceassistance if lack of insurance jeopardizes the loss of the veterans home .

3.6 Energy or Utilities Assistance: Veteran may receive funding, not exceeding $500 per12 month period, to be used for payments for heating, electricity, telephone, water orsewer,

3.6.1 Utilities Notice: Veteran must demonstrate the that he or she is in eminentdanger of losing utility or energy source. Telephone assistance is only for basic


11/29

9

service. Long distance calls, call waiting, voice mail, or other types of extraservices are not eligible for assistance.

3.6.2 Shared Dwelling: In the case of veteran sharing a dwelling with other adults (notimmediate family as described in Section 2.5) the utilities assistance costs will beprorated by the number of adults living in the house.

3.7 Food Assistance: A single veteran may receive up to $100 per month, not exceeding$500 per 12 month period; a family with children may receive more based on need andcircumstances. Food also includes toiletries. Alcohol and tobacco products areexcluded.

3.8 Transportation Assistance: Veteran may receive up to $75 per month per 12 monthperiod to be used for transportation assistance for appointments for medical or treatmentservices, social services (SSI, SSDI, DSHS) or job interviews.

3.8.1 Public Transportation: If the veteran does not own a vehicle or vehicle isinoperable, One monthly bus passes may be issued per 12 month period.

3.8.2. Transportation Home. If veteran is seeking assistance to travel to his or herhome state or city where his parents or relatives reside; and they are willing toaccept the veteran if he or she returns, the veteran may receive up to $300for public transportation to the nearest town or city. Veteran must be able todemonstrate that he or she is homeless and unable to pay for his or hertransportation.

3.9 Medical and Prescription Coverage: Veteran may receive may receive up to $500funding to be used for emergency medical or dental needs, or doctor orderedmedication. Prescription must be in veterans name with a price quote from a licensedpharmacy.

3.10 Burial Assistance: Families or friends of qualified veterans may receive $500 to assistwith the costs of burial or cremation of the veteran. The Veterans Fund can only be usedto supplement the cost of the burial, if all other resources have been exhausted.

3.11 Other Assistance: Veteran may receive other assistance not covered under the abovesections.

3.11.1 Auto Repair: Repair or parts necessary for the veteran to seek work, attendmedical appointments, or maintain employment. Limited to not more than $500per 12 month period. Veteran must prove ownership and have valid insurancefor at least 30 days.

3.11.2 Appliances: Purchase of necessary appliances or repair thereto (refrigerators,furnaces, ranges etc.). Veteran must provide ownership documentation ofappliances.

3.11.3 Clothing: Purchase of occupation-required clothing necessary for a veteran tobecome or remain employed. Veteran must prove emergent need.

3.11.4 Driver license or state approved identification card: Appropriatedocuments. Funds may be used to pay for document fees and postage toobtain primary, supporting, or alternative documents required by the Washington


12/29

10

Department of Licensing to prove identity of a veteran for obtaining aWashington state identification card or Washington state driver license.

3.11.4.a. Suspended driver license: If the veteran has a suspendedWashington state drivers license due to inability to pay fines,funds may be used to pay enrollment fee, not more than $200, ina structured, legitimate program to restore the veterans driver

license. Funds may not be used to pay any fines, insurance fees,collection agency fees, or other costs.

3.11.5 Occupational certification: Funds may be used to pay for occupationcertification test fees and/or occupation license fees for otherwise qualifiedapplicants. Veteran must prove emergent need.

3.11.6 Union dues: Funds may be used to pay for delinquent union dues for otherwisequalified applicants if applicant can prove assistance guarantees employment.

3.12 Unforeseen Circumstances: If an applicant is in need of assistance in an area notcovered under Chapter 3, the contractor may forward the request directly to the VAB

Coordinator for review and approval per Section 7.2.6.

4. VETERAN ORGANIZATIONS/VETERAN SERVICE OFFICER (VSO)

4.1 General: Local chapters of nationally recognizedveteran organizations and theirvolunteer veteran service officer are natural conduits of information about assistingveterans. They will be considered the first (but not the only) point of contact for anyveteran seeking assistance.

4.2 Certification: Every August, local veteran organizations must register with the VeteransAdvisory Board by written letter. The letter must include the names of VSOs and thetimes and days of the week that VSOs will be available to assist veterans. The

certification letter should be sent to:

Veterans Assistance Programc/o Kitsap County Department of Personal and Human ServicesVeterans Program Coordinator614 Division Street, MS-23Port Orchard, WA 98366

4.3 Role of Veteran Service Officer: The VSO shall assist all veterans applying forassistance. Assistance includes helping the veteran or family member completeappropriate forms, compiling information and required documentation, regardless if theindividual does or does not meet the requirements for financial assistance from the VAF.

The VSO must be sponsored by a local chapter of a nationally recognized veteransorganization.

4.4 Referral to Contract Service Provider: When the application packet is completed, theVSO shall refer the veteran and the application to the nearest office of the contractservice provider.

4.5 Reporting: The contract service provider shall inform VSOs of determination andoutcomes of applicants, including those who do not qualify for VAF assistance but mayhave entered, or not entered, programs funded by other sources.


13/29

11

4.6 Rental Assistance for Local Posts or Chapters: Qualified posts or chapters underRCW 73.04.080 in Kitsap County may request meeting hall rent support up to $360 peryear or $30 per month. Payments may be billed quarterly.

5. SERVICES THROUGH CONTRACTED AGENCY

5.1 Overview: Kitsap County utilizes contracts with area agencies to provide assistance toeligible veterans.

5.2 Eligibility: Agency staff will insure that a veteran meets the eligibility criteria outlined inChapter 2.

5.3 Basic Agency Requirements: A contracted agency must have the following:

Washington State Tax Registration NumberEmployer Identification Number/Social Security NumberBusiness LicenseProof of professional/general liability and employee fidelity insurance

Process to conduct criminal background checks on staff who have contact with thepublicProof that agencys facility/program location is American Disabilities Act compliantProvide for security of veterans informationPolicies and procedures approved and adopted by the agency's board of directorsA copy of the most recent financial statement, audit, or review (including themanagement letter from a Certified Public Accountant) or alternately, if the agencydoes not receive an annual audit or review, the most recent financial statements forthe agencyInformation on ability to repay any disallowed costs

A list of all members on organizations governing board

A copy of the agencys bylawsThe primary employee providing service to veterans shall also be a veteran.Demonstrate access to other resources that would be available to all veteransincluding those who do not meet the criteria for VAF assistanceGrievance procedure to handle veteran complaints

5.4 Reporting: The contracted agency shall maintain all records for each veteran whoapplies for services. Information shall include name, social security number, addressalong with address of service, type and amount of service and other information asdescribed by contract.

5.4.1 Disposition Reports: The contractor will provide individual reports as described

under Section 4.5 reporting and a monthly disposition summary report on allapplicants to the Advisory Board and VSOs.

5.4.2 Denied Applications: Veterans or family members whose application to theVAF is denied will be informed of the decision in writing by the contractor. Thecorrespondence will include the reason(s) why the application was denied, andthe appeal process.

6. GREIVANCE /APPEAL PROCESS


14/29

12

6.1 Filing a Grievance or an Appeal: The contractor will have an in-house grievance orappeal procedure for veterans. If the issue is not resolved internally, the veteran can filea written grievance or appeal to the Veterans Advisory Board Coordinator:

Veterans Advisory Board Coordinatorc/o Kitsap County Department of Personal and Human Services614 Division Street, MS-23

Port Orchard, WA 98366

6.2 Responding to a Grievance or an Appeal: The Veterans Advisory BoardCoordinator generally will acknowledge receipt of the correspondence withinthree business days by writing to the veteran.

6.3 Review andDetermination: The grievance or appeal generally will be reviewedand determined within 30 calendar days of receipt. A written determination will bemailed to the veteran.

7. KITSAP COUNTY ROLES AND RESPONSIBILITIES

7.1 Fiscal Management: Department of Personnel and Human Services acts as the fiscalagent for the Veterans Advisory Board and provides the following assistance per countypolicy and procedures:

7.1.1 Monthly Reimbursements: Process monthly reimbursements to the contractedagencies, for the cost of assistance provided to the veterans.

7.1.2 Oversight: Provide oversight to ensure accountability of funds, including auditsas described in service provider contract.

7.1.3 Annual Review:Work with the County Auditors Office to schedule and performan annual review of the Veterans Assistance Fund.

7.1.4 Annual Budget: Develop an annual budget, and process budget adjustmentsthrough the Supplemental Appropriation hearing process if necessary.

7.1.5 Tracking and Reporting: Compile revenue and expenditure tracking andreporting; perform internal auditing of vouchers and other expenses forcompliance with state law and fiscal agency policies and procedures.

7.1.6 Financial Statements: Provide fiscal information to the Veterans AdvisoryBoard, as requested, but at a minimum provide quarterly and annual financial

reports.

7.2 Administrative Assistance: The County Department of Personnel and Human Servicesprovides administrative assistance to the Veterans Advisory Board, including thefollowing:

7.2.1 Procurement Process: Prepare Requests for Proposals for the VeteransAssistance Fund, following the Countys procurement procedures. Ensure that alldocumentation is on file with the Countys Purchasing Department. Assist withdeveloping proposal rating sheets.


15/29

13

7.2.2 Contracting: Prepare contracts, reviewed by the Veterans Advisory Board, thatallocate funds to assistance organizations awarded contracts through theCountys procurement process.

7.2.3 Review:Review contractor performance following the Countys risk assessmentprocess. Ensure oversight, documentation, and audits of organizations that make

assistance determinations and process costs charged to the Veterans AssistanceFund. Review includes ensuring that direct service providers have standardperformance practices in accordance with county code, state and federal laws.

7.2.4 Planning: Assist the Veterans Advisory Board with its planning process andcoordination with federal, state and local agencies and related organizations.

7.2.5 Evaluations: Assist the Veterans Advisory Board with evaluations regarding theeffectiveness of programs.

7.2.6 Veterans Advisory Board Coordinator: The coordinator is a department ofpersonnel and human services employee. The coordinator will provide staff

support to the board, which can include recording meeting minutes, arrangingfacilities for meetings, and providing other services that fall within the realm of acounty advisory board. The coordinator will also serve as administrative reviewerof grievances from applicants; review and approve applications not coveredunder Chapter 3, and oversee contracts with outside agencies.

7.2.7 Stand Downs and Other Programs: The Department of Personnel and HumanServices will be responsible for coordinating the Countys involvement inproducing and executing Stand Downs and other programs with the intent ofproviding or improving services to indigent veterans.


16/29

POLICIES AND PROCEDURES MANUAL

FOR ASSISTING VETERANS IN NEED

in

KITSAP COUNTY

Approved by Kitsap County Board of Commissioners

Resolution No: ___-2012

Revised March 7, 2012


17/29

Revised March 7, 2012 2

Table of Contents

1. INTRODUCTION

1.1 Purpose1.2 Source of Funds

1.3. Kitsap County Veterans Advisory Board1.4 Contracted Services1.5 Service Administration

2. ELIGIBILITY

2.1 Use of Veterans Assistance Fund2.2 Service Requirements2.3 Documentation of Veterans Status2.4 Spouses, Domestic Partners and/or Dependent Children2.5 Family Member2.6 Income Guidelines

2.6.1 Family/Household Size2.6.2 Household Income2.6.3 Deductions

2.7 County Residency2.8 Unemployed Veterans Work Search Requirement


3.1 Overview3.2 Maximum Allocation3.3 Method of Payment3.4 Documentation of Costs

3.5 Housing Assistance3.5.1 Property3.5.2 Eviction3.5.3 Shared Dwelling3.5.4 First Months Rent Assistance3.5.5 Temporary Lodging Assistance

3.6 Energy or Utilities Assistance3.6.1 Utilities Notice3.6.2 Shared Dwelling

3.7 Food Assistance3.8 Transportation Assistance

3.8.1 Public Transportation

3.8.2 Transportation Home3.9 Medical and Prescription Coverage3.10 Burial Assistance3.11 Other Assistance

3.11.1 Auto Repair3.11.2 Appliances3.11.3 Clothing

3.12 Unforeseen Circumstances


18/29


4. VETERAN ORGANIZATIONS/SERVICE OFFICERS

4.1 General4.2 Certification4.3 Role of Veteran Service Officer4.4 Referral to Contract Service Provider

4.5 Reporting

5. SERVICES TROUGH CONTRACTED AGENCY

5.1 Overview5.2 Eligibility5.3 Basic Agency Requirements5.4 Reporting

5.4.1 Disposition Reports5.4.2 Denied Applications

6. GRIEVANCE/APPEAL PROCESS

6.1 Filing a Grievance or an Appeal6.2 Responding to a Grievance or an Appeal6.3 Review and Determination


7.1 Fiscal Management7.1.1 Monthly Reimbursements7.1.2 Oversight7.1.3 Annual Review7.1.4 Annual Budget

7.1.5 Tracking and Reporting7.1.6 Financial Statements

7.2 Administrative Assistance7.2.1 Procurement Process7.2.2 Contracting7.2.3 Review7.2.4 Planning7.2.5 Evaluations7.2.6 Veterans Advisory Board Coordinator7.2.7 Stand Downs and Other Programs

References: RCW 73.08 Veterans Assistance, Kitsap County Ordinance Title 2 Administrationand Personnel, Chapter 2.92 Veterans Assistance


19/29


POLICIES AND PROCEDURES MANUALFOR

VETERANS ASSISTANCE PROGRAM

1. INTRODUCTION

1.1 Purpose: Kitsap County has over 37,000 veterans of the Army, Marines, Navy, AirForce, Coast Guard and Merchant Marine who have faithfully served their country.Kitsap County recognizes and honors their service and is dedicated to helping veteransand their families who may be experiencing difficulties.

The overarching goal is to assist all veterans-in-need back into mainstream society byensuring they understand all the programs available to them.

The priority is helping veterans with emergent basic needs.

Emergent needs are generally limited to basic needs to survive, such as housing, heat,medicine and food. Needs secondary to those necessary for life are important, but

might not necessarily be addressed by the Veterans Assistance Fund (VAF).


This document has been developed to provide guidance in assisting all veterans in needand direction for the use of the Kitsap County Veterans Assistance Fund (VAF). TheVAF was developed to provide assistance to indigent veterans and their dependentfamilies. The fund was developed in accordance with Revised Code of Washington(RCW) 73.08 and Kitsap County Ordinance Title 2 Administration and Personnel,Chapter 2.92 Veterans Assistance.

Assistance from the fund can be provided through contracted vendors.

Contracting for the use of the VAF is the responsibility of Kitsap County through theDepartment of Personnel and Human Services with the advice of the Veterans AdvisoryBoard (VAB). Kitsap County Board of Commissioners has statutory oversight for the useand expenditures of the fund.

1.2 Source of Funds: Washington state law and the Kitsap County code have establishedthe Veterans Assistance Fund as a steady source of tax dollars to be utilized for theneeds of indigent veterans and their families. A portion of property tax collected in KitsapCounty is earmarked for the VAF.

1.3 Kitsap County Veterans Advisory Board: The Kitsap County Veterans AdvisoryBoard (VAB) is an advisory group appointed by the Kitsap County Board ofCommissioners to serve the veterans of Kitsap County. The VAB is made up of veteransfrom the community at large and representatives from congressionally charteredveterans organizations within Kitsap County.

1.4 Contracted Services: If contract services are needed, the County, with the advice ofthe VAB, selects contracted organizations through the Countys procurement processcompleted at least once every three years. The County is responsible for all contractsissued through this process.


20/29


1.5 Service Administration: Eligible veterans may receive assistance through contractedagencies/individuals/organizations. Assistance must be provided to needy individualswithout discrimination. Agencies/individuals/organizations agree to comply with allapplicable federal, state, and local laws, regulations, rules, and ordinances relating tonondiscrimination. Two types of services are provided:

Direct emergency assistance.Ongoing support and assistance through contracted agencies/organizations/individuals that provide community services to indigent people.

2. ELIGIBILITY

2.1 Use of Veterans Assistance Fund: Eligibility is required for any service providedthrough the VAF. Eligibility for use of the VAF is determined by contractedagency/organizations/individuals or the department of personnel & human services.

2.2 Service Requirements: "Veteran" includes all persons qualified under RCW 73.08.005.

2.3 Documentation of Veterans Status: Documentation includes DD-214, VA Statement ofService (SOS), or if discharged prior to 1950, a Certificate of Discharge. The VeteransService Officer or agency staff will assist the veteran in completing a request to receive acopy of their DD-214 as necessary.

2.4 Spouses, Domestic Partners and/or Dependent Children: Spouses, domesticpartners and/or dependent children of deceased veterans may apply for any/allbenefits. Spouses must not have remarried and dependent children must not havereached their 18th birthday (or 23rd birthday if they are a full-time student).

2.5 Family Member: A family member of a veteran is defined as a spouse, domesticpartner, veterans minor and/or dependent children, widow or widower.

2.6 Income Guidelines: The applicants net family household income for the last 90 daysmust equal or fall below 150% of current federal poverty rate published by the U.S.Department of Health and Human Services at time of application.

2.6.1 Family/Household Size: The applicants household size includes the veteranand/or his or her legal dependents. See Section 2.4 and 2.5.

2.6.2 Family Income: Family net income equals monthly net income after deductions.

2.6.2.1 Applicants must provide proof of all household income. Eligibility cannotbe determined until all required documentation is received and

substantiated. Documentation that appears to be altered will not beaccepted.

2.6.2.1.1 Applicants who claim no income must provide statements thatverify no receipt of benefits. If the client claims no source ofincome and has maintained a residence for six or more months,household income will be calculated at 100% of monthly rentalobligation.


21/29


2.6.3 Deductions: Deductible expenses incurred in the past 90 days will bededucted from the applicants household income. The following deductionswill be taken from the income from the following sources which are taxed atthe time of payout:

Earned income 20%.Retirement income 10%.

Unemployment benefit income

10%.Medicare deduction from social security.

Actual payments for child support and spouse maintenance will bededucted from the payer's income for purposes of income

determination.Verification must include:

Either a court support order, or written declaration by bothparties when no court order exists; and

Documentation of actual payments made during the periodconsidered to determine eligibility (for example, canceled

checks, a collateral statement from spouse or child's guardian,

pay stub deductions).

2.7 County Residency: Applicants must have resided in Kitsap County for at least 90 daysat the date of application. Documentation may include, but is not limited to, WashingtonDrivers License, ID card, utility or other bills, copies of applications for public assistance,rental agreements, and bank statements.

2.8 Unemployed Veterans Work Search Requirement: Unemployed veterans who areable to work and have not been determined by the state and/or federal government to befully disabled and unemployable, must be registered with the Veterans Job ServiceSection at a local WorkSource office, or with a contractor approved by the OlympicWorkforce Development Council, and have applied for unemployment compensation.

Exceptions to this paragraph include one or more of the following:

Enrolled in a Workforce Investment Act training program or other accreditededucational institutions.Currently collecting Unemployment InsuranceCollecting Social SecurityTemporarily disabled for 30 days or longer (documented by a physician)


3.1 Overview: The goal is to help veterans and their families with emergent needs. KitsapCounty uses local chapters of nationally recognized veterans organizations and acontracted community agency to provide service. Veterans who do not qualify for VAFassistance are directed towards other resources provided by the contractor and otherprograms that help the indigent.

Regardless if the veteran does or does not meet VAF criteria, the contractor is chargedwith assisting all veterans respectfully and in a timely manner,


22/29


Funds can be used only when other resources have been exhausted.

Emergent needs are generally limited to basic needs to survive, such as housing, heat,medicine and food. Needs secondary to those necessary for life are important, butmight not necessarily be addressed by the Veterans Assistance Fund.

The Veterans Assistance Fund should not be viewed as a veterans benefit or

entitlement program.

3.2 Maximum Allocation: Maximum financial benefit for direct emergency assistance foran indigent veteran or family member will not exceed $900 of total aggregate servicesduring a twelve month period for all assistance under Chapter 3 and all of itssubsections. Eligible applicants cannot receive the same service more than once duringa 12 month period. For example, assistance for rent can only be received once duringthe 12 month period; however, the applicant can apply for other services during thesame time frame. An individual veteran or family member cannot receive funding fordirect emergency assistance more than two years in a row. Burial and cremationservices do not apply to the restrictions in this paragraph.

3.3 Method of Payment: Emergency assistance is provided through a check payabledirectly to vendors/landlords/service agencies on behalf of the veteran. Checks areissued at the time eligibility is confirmed.

3.4 Documentation of Costs: Costs may be documented by invoice, purchase order,receipt or bill.

3.5 Housing Assistance: The purpose of this paragraph is to ensure the veteran hasshelter for at least 30 days (excluding 3.5.5) after the date of application review by thecontractor.

3.5.1 Property: Veteran must have a written rental agreement.

3.5.2 Eviction: Veteran must show proof of eminent danger of eviction including butnot limited to a late or delinquent payment letter, eviction notice or notice tovacate. Assistance under this paragraph will not exceed $500 per 12 monthperiod.

3.5.3 Shared Dwelling: In the case of veteran sharing a dwelling with another person(not immediate family as described in Section 2.5) the rental amount will beprorated by the number of people living in the house.

3.5.4 First Months Rent Assistance: Veteran may receive first-last-months rent anddeposit, or a portion there of, funding to move into housing.

3.5.5 Temporary Lodging Assistance: If no shelter beds are available, applicantsmay receive up to five days temporary lodging. Applicants must be homelessand too ill to stay in the elements; or a new enrollee in a transitional orpermanent housing program waiting for placement. Transitional/permanenthousing enrollees must be referred by the agency offering the housing

placement.


23/29


3.6 Energy or Utilities Assistance: Veteran may receive funding, not exceeding $500 per12 month period, to be used for payments for heating, electricity, telephone, water orsewer.

3.6.1 Utilities Notice: Veteran must demonstrate that he or she is in eminent dangerof losing utility or energy source. Telephone assistance is only for basic service.Long distance calls, call waiting, voice mail, or other types of extra services are

not eligible for assistance.

3.6.2 Shared Dwelling: In the case of veteran sharing a dwelling with other adults(not immediate family as described in Section 2.5), the utilities assistance costswill be prorated by the number of adults living in the house.

3.7 Food Assistance: A single veteran may receive up to $100 per month, not exceeding$500 per 12 month period; a family with children may receive more based on need andcircumstances. Food also includes toiletries. Alcohol and tobacco products areexcluded.

3.8 Transportation Assistance: Veteran may receive up to $75 per 12 month period to be

used for transportation assistance for appointments for medical or treatment services,social services (SSI, SSDI, DSHS) or job interviews.

3.8.1 Public Transportation: If the veteran does not own a vehicle or vehicle isinoperable, One monthly bus pass may be issued per 12 month period.

3.8.2. Transportation Home. If veteran is seeking assistance to travel to his or herhome state or city where his parents or relatives reside; and they are willing toaccept the veteran if he or she returns, the veteran may receive up to $300for public transportation to the nearest town or city. Veteran must be able todemonstrate that he or she is homeless and unable to pay for his or hertransportation.

3.9 Medical and Prescription Coverage: Veteran may receive up to $500 to be used foremergency medical or dental needs, or doctor ordered medication. Prescription must bein veterans name with a price quote from a licensed pharmacy.

3.10 Burial Assistance: Families or friends of qualified veterans may receive $500 to assistwith the costs of burial or cremation of the veteran. The Veterans Fund can only beused to supplement the cost of the burial, if all other resources have been exhausted.

3.11 Other Assistance: Veteran may receive other assistance not covered under the abovesections.

3.11.1 Auto Repair: Repair or parts necessary for the veteran to seek work, attendmedical appointments, or maintain employment. Limited to not more than $500per 12 month period. Veteran must prove ownership and have valid insurancefor at least 30 days.

3.11.2 Appliances: Purchase of necessary appliances or repair thereto (refrigerators,furnaces, ranges etc.). Veteran must provide ownership documentation ofappliances.


24/29


3.11.3 Clothing: Purchase of occupation-required clothing necessary for a veteran tobecome or remain employed. Veteran must prove emergent need.

3.11.4 Driver license or state approved identification card: Appropriatedocuments. Funds may be used to pay for document fees and postage toobtain primary, supporting, or alternative documents required by the WashingtonDepartment of Licensing to prove identity of a veteran for obtaining a

Washington state identification card or Washington State driver license.

3.11.4.a Suspended driver license: If the veteran has a suspendedWashington state drivers license due to inability to pay fines,funds may be used to pay enrollment fee, not more than $200, ina structured, legitimate program to restore the veterans driverlicense. Funds may not be used to pay any fines, insurance fees,collection agency fees, or other costs.

3.11.5 Occupational certification: Funds may be used to pay for occupationcertification test fees and/or occupation license fees for otherwise qualifiedapplicants. Veteran must prove emergent need.

3.11.6 Union dues: Funds may be used to pay for delinquent union dues for otherwisequalified applicants if applicant can prove assistance guarantees employment.

3.12 Unforeseen Circumstances: If an applicant is in need of assistance in an area notcovered under Chapter 3, the contractor may forward the request directly to the VABCoordinator for review and approval per Section 7.2.6.

4. VETERAN ORGANIZATIONS/VETERAN SERVICE OFFICER (VSO)

4.1 General: Local chapters of nationally recognizedveteran organizations and theirvolunteer veteran service officer are natural conduits of information about assisting

veterans. They will be considered the first (but not the only) point of contact for anyveteran seeking assistance.

4.2 Certification: Every August, local veteran organizations must register with the VeteransAdvisory Board by written letter. The letter must include the names of VSOs and thetimes and days of the week that VSOs will be available to assist veterans. Thecertification letter should be sent to:

Veterans Assistance Programc/o Kitsap County Department of Personal and Human ServicesVeterans Program Coordinator614 Division Street, MS-23

Port Orchard, WA 98366

4.3 Role of Veteran Service Officer: The VSO shall assist all veterans applying forassistance. Assistance includes helping the veteran or family member completeappropriate forms, compiling information and required documentation, regardless if theindividual does or does not meet the requirements for financial assistance from the VAF.The VSO must be sponsored by a local chapter of a nationally recognized veteran sorganization.


25/29


4.4 Referral to Contract Service Provider: When the application packet is completed, theVSO shall refer the veteran and the application to the nearest office of the contractservice provider.

4.5 Reporting: The contract service provider shall inform the VSOs of determination andoutcomes of applicants, including those who do not qualify for VAF assistance but mayhave entered, or not entered, programs funded by other sources.

4.6 Rental Assistance for Local Posts or Chapters: Qualified posts or chapters underRCW 73.04.080 in Kitsap County may request meeting hall rent support up to $360 peryear or $30 per month. Payments may be billed quarterly.

5. SERVICES THROUGH CONTRACTED AGENCY

5.1 Overview: Kitsap County utilizes contracts with area agencies to provide assistance toeligible veterans.

5.2 Eligibility: Agency staff will insure that a veteran meets the eligibility criteria outlined inChapter 2.

5.3 Basic Agency Requirements: A contracted agency must have the following:

Washington State Tax Registration Number.Employer Identification Number/Social Security Number.Business License.Proof of professional/general liability and employee fidelity insurance.Process to conduct criminal background checks on staff that have contact with thepublic.Proof that agencys facility/program location is American Disabilities Act compliant.Provide for security of veterans information.Policies and procedures approved and adopted by the agency's board of directors.

A copy of the most recent financial statement, audit, or review (including themanagement letter from a Certified Public Accountant) or alternately, if the agencydoes not receive an annual audit or review, the most recent financial statements forthe agency.Information on ability to repay any disallowed costs.

A list of all members on organizations governing board.A copy of the agencys bylaws.The primary employee providing service to veterans shall also be a veteran.Demonstrate access to other resources that would be available to all veteransincluding those who do not meet the criteria for VAF assistance.Grievance procedure to handle veteran complaints.

5.4 Reporting: The contracted agency shall maintain all records for each veteran whoapplies for services. Information shall include name, social security number, addressalong with address of service, type and amount of service and other information asdescribed by contract.

5.4.1 Disposition Reports: The contractor will provide individual reports as describedunder Section 4.5 reporting and a monthly disposition summary report on allapplicants to the Advisory Board and VSOs.


26/29


5.4.2 Denied Applications: Veterans or family members whose application to theVAF is denied will be informed of the decision in writing by the contractor. Thecorrespondence will include the reason(s) why the application was denied, andthe appeal process.

6. GREIVANCE /APPEAL PROCESS

6.1 Filing a Grievance or an Appeal: The contractor will have an in-house grievance orappeal procedure for veterans. If the issue is not resolved internally, the veteran can filea written grievance or appeal to the Veterans Advisory Board Coordinator:

Veterans Advisory Board Coordinatorc/o Kitsap County Department of Personal and Human Services614 Division Street, MS-23Port Orchard, WA 98366

6.2 Responding to a Grievance or an Appeal: The Veterans Advisory BoardCoordinator generally will acknowledge receipt of the correspondence withinthree business days by writing to the veteran.

6.3 Review andDetermination: The grievance or appeal generally will be reviewedand determined within 30 calendar days of receipt. A written determination will bemailed to the veteran.


7.1 Fiscal Management: Department of Personnel and Human Services acts as the fiscalagent for the Veterans Advisory Board and provides the following assistance per countypolicy and procedures:

7.1.1 Monthly Reimbursements: Process monthly reimbursements to the contracted

agencies, for the cost of assistance provided to the veterans.

7.1.2 Oversight: Provide oversight to ensure accountability of funds, including auditsas described in service provider contract.

7.1.3 Annual Review: Work with the County Auditors Office to schedule and performan annual review of the Veterans Assistance Fund.

7.1.4 Annual Budget: Develop an annual budget, and process budget adjustmentsthrough the Supplemental Appropriation hearing process if necessary.

7.1.5 Tracking and Reporting: Compile revenue and expenditure tracking and

reporting; perform internal auditing of vouchers and other expenses forcompliance with state law and fiscal agency policies and procedures.

7.1.6 Financial Statements: Provide fiscal information to the Veterans AdvisoryBoard, as requested, but at a minimum provide quarterly and annual financialreports.

7.2 Administrative Assistance: The County Department of Personnel and HumanServices provides administrative assistance to the Veterans Advisory Board, includingthe following:


27/29


7.2.1 Procurement Process: Prepare Requests for Proposals for the VeteransAssistance Fund, following the Countys procurement procedures. Ensure thatall documentation is on file with the Countys Purchasing Department. Assist withdeveloping proposal rating sheets.

7.2.2 Contracting: Prepare contracts, reviewed by the Veterans Advisory Board, that

allocate funds to assistance organizations awarded contracts through theCountys procurement process.

7.2.3 Review: Review contractor performance following the Countys risk assessmentprocess. Ensure oversight, documentation, and audits of organizations that makeassistance determinations and process costs charged to the Veterans AssistanceFund. Review includes ensuring that direct service providers have standardperformance practices in accordance with county code, state and federal laws.

7.2.4 Planning: Assist the Veterans Advisory Board with its planning process andcoordination with federal, state and local agencies and related organizations.

7.2.5 Evaluations: Assist the Veterans Advisory Board with evaluations regarding theeffectiveness of programs.

7.2.6 Veterans Advisory Board Coordinator: The coordinator is a department ofpersonnel and human services employee. The coordinator will provide staffsupport to the board, which can include recording meeting minutes, arrangingfacilities for meetings, and providing other services that fall within the realm of acounty advisory board. The coordinator will also serve as administrative reviewerof grievances from applicants; review and approve applications not coveredunder Chapter 3, and oversee contracts with outside agencies.

7.2.7 Stand Downs and Other Programs: The Department of Personnel and Human

Services will be responsible for coordinating the Countys involvement inproducing and executing Stand Downs and other programs with the intent ofproviding or improving services to indigent veterans.


28/29

Kitsap County Veterans Assistance Program Summary of direct emergency assistance during 2011

Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Total

Rent 10,926$ 14,758$ 18,787$ 10,330$ 21,090$ 19,903$ 8,210$ 18,296$ 15,257$ 15,800$ 12,091$ 3,527$ 168$

Mortgage 1,200$ 1,200$ 621$ 1,200$ 2,400$ 1,200$ 3,361$ 1,200$ 1,923$ 1,200$ 15$

Hotel 1,219$ 436$ 350$ 1,075$ 107$ 3$

PSE 7,357$ 9,329$ 8,391$ 9,331$ 5,139$ 7,299$ 3,514$ 5,063$ 4,792$ 2,088$ 2,209$ 2,107$ 66$

Natural Gas 38$ 260$ 150$ 452$ 148$ 188$ 322$ 62$ 1$

Propane 37$ 39$ 100$ 28$ 25$ 486$ $

Heating Oil 726$ 261$ 162$ 1,175$ 2$

Wood for Heat/ Pellets 299$ 325$ 228$ 434$ 1$

Waste Management 432$ 116$ 149$ 48$ 122$ 112$ 48$ 1$

Water 385$ 147$ 403$ 178$ 67$ 761$ 949$ 977$ 227$ 63$ 4$

Sewer 1,099$ 310$ 597$ 2$Phone 88$ 420$ 187$ 291$ 365$ 78$ 197$ 908$ 1,012$ 40$ 3$

Medical 1,997$ 4,140$ 1,911$ 1,156$ 1,830$ 2,432$ 1,000$ 1,562$ 862$ 1,895$ 114$ 18$

Dental 275$ 225$ 250$ 605$ 90$ 1,400$ 365$ 620$ 311$ 1,049$ 96$ 5$

Clothing 197$ 268$ 97$ $

Burial 500$ 500$ 500$ 500$ 500$ 500$ 3$

Bus Pass 1,084$ 478$ 348$ 250$ 275$ 250$ 125$ 75$ 125$ 50$ 100$ 25$ 3$

Auto Repair 2,715$ 1,107$ 2,400$ 1,798$ 1,377$ 2,483$ 1,188$ 3,570$ 1,614$ 1,872$ 5,911$ 26$

Gasoline 526$ 870$ 687$ 1,020$ 1,043$ 1,245$ 1,671$ 1,191$ 1,226$ 882$ 364$ 75$ 10$

Food 1,900$ 1,822$ 1,527$ 1,852$ 1,851$ 1,720$ 1,534$ 2,048$ 2,025$ 1,955$ 874$ 19$

Driver's License/ID 20$ $

Union Dues $

Occupation Certification $

TOTALS $31,826 $31,271 $38,755 $28,688 $35,660 $38,335 $21,003 $39,210 $31,320 $28,323 $26,220 $7,292 $35

2011Value of Referrals 2011 Value of Referrals Combined value of refferals YTD: $24

to KCR Programs YTD: $ $136,175 outside of KCR YTD: $ $107,826

2011 Applications 67 76 81 74 73 76 59 83 81 69 64 19 822011 New clients 23 27 26 27 23 26 15 30 28 22 28 13 28

2010 Applications 70 61 47 55 80 64 54 60 63 63 52 77 74

2010 New Applicants 32 20 11 20 26 15 15 24 27 16 11 29 24

2009 Applications 52 55 70 48 61 68 55 57 55 62 53 58 69

2009 New Applicants 23 23 26 22 26 30 22 22 17 22 20 30 28


29/29

Veterans Assistance FundMonthly Report January 2012

Total Applicants:69

Total # of new applicants:16

Applications Accepted: 64Applications denied:5Total Payout - $32,269.33

Total Payouts by Category:Rent - $13,887.80Mortgage - $1,200

PSE - $7,219.56Natural Gas - $687.04Propane - $493.15

Water - $398.79

Waste Management - $58.77Phone - $20.02

Medical - $757.86

Dental - $51Burial - $500

Auto Repair - $4,841.91Bus Pass - $75

Gasoline - $466.39Food - $1,612.04

Of those that were served out of the AssistanceFund some were given information on other KCR

programs as well

KCR $ value of referrals - $4,280KCR $ value of referrals YTD (January 2012

Present) - $4,280

Applications Denied:54 individuals denied due to being over-

income (1 was returning client)

1 individual denied due to discharge

Of those Veterans denied some were referred toother programs:

2 individuals unable to refer due to

such high income

1 individual referred to Energy Dept.at KCR and Scheduled Feb. appt.

1 individual scheduled Februaryappointment for VAF

1 individual referred to DSHS/

Salvation Army and St Vincent de Paul

Of those Veterans served out of the assistancefund all were referred to other programs andgiven resources outside of KCR as well:

USDA Section 504 (Rural Development

Home Repair loan/grant)Navy/Marine Corps Relief SocietyBuilding 9 / WDVA

Veterans Homeless Prevention

ProgramParenting Classes/resourcesChildcare Resources

Salvation Army/St Vincent DePaul/DSHS/FishlineCounseling Resources

Food Banks/free meal sites

American Financial SolutionsRed Cross of Bremerton

CLEAR (legal resources)

211 Resource LineEmployment resources

No individual was denied without referrals.

$ Value of referrals - $6,421$ Value of referrals YTD (January 2012

Present) - $6,421

Please note, many times I will refer an individualbut never find out the outcome of that referral so

this figure is not properly represented. This figure

represents referrals I know the outcome of.

Total YTD Caseload: 1

Current Caseload: 1Closed Caseload: 0

Total YTD applications received: 69Total YTD applications accepted: 64

Total YTD applications denied: 5Total YTD New Clients: 16

Total YTD clients served: 64

January Application Breakdown (New applicants

only):

DAV #5 8 applications (2 denied)Building 9 4 applications (1 denied)

VFW 2669 1 application

AL 245 2 applicationsHelpline House 1 application (1 denied)

Respectfully submitted by Garry Hughes, vet

representative, KCR

veterans advisory board policy manual

Documents