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Comprehensive

Student Services

Program Review

2014-2015

Mission Statement:

Mt. San Jacinto College

Mt. San Jacinto College, a California Community College, offers accessible, innovative,

comprehensive and quality educational programs and services to diverse, dynamic and growing

communities both within and beyond traditional geographic boundaries. We support life-long

learning and student success by utilizing proven educational methodologies as determined by

collaborative institutional planning and assessment. To meet economic and workforce

development needs, MSJC provides students with basic skills, general and career education that

lead to transfer, associate degrees and certificates. Our commitment to student learning

empowers students with the skills and knowledge needed to effect positive change and enhance

the world in which we live.

Veterans Resource Center

Institutional Priorities

Program Review and assessment is the cornerstone of planning. The Board of Trustees has

adopted the following Institutional priorities that embrace the following concepts:

1. Student Success

2. Systematic Planning and Assessment

3. Fiscally Sound Position

4. Institutional Pride and Organizational Culture

5. Community Partnerships and Service

Program Review provides a means through which each college division (or sector) set goals and

objectives that support the Board Adopted Institutional Priorities, through focusing on the

student as a learner. All student services areas are expected to reference the Institutional

Priorities as reports are prepared.

Program Review Content

Student Services Program Review contains the following sections:

I. Student Services Area Overview(contains brief, succinct narrative for

each area);

a. Executive Summary (Area Overview)

b. Mission Statement

c. Philosophy Statement

d. Program Requirements, Title 5

e. External Mandates

f. Accreditation Concerns

g. Staffing Level (organizational chart)

h. Summary ( of Area Functions)

i. Objectives

j. Strengths

k. Improvement Areas

l. Students Served

m. Report on 2011-2012 Assessment Plan (1 page historical reference)

n. 2014-2015 Assessment Plan

II. Area Needs Assessment a. Staffing

b. Five-Year Program Staffing Profile

c. New or Replacement Faculty Needs

d. New or Replacement Classified Staff Needs

e. Equipment Needs (Replacement or New)

f. Facilities Needs

g. Professional Development Needs

h. Library Needs

i. Technology Needs

j. Instructional Needs

k. Other Miscellaneous Needs

Dean’s PR Approval &

Discussion and dialogue

with units take place

(Due: December 13)

VP’s approval of all PR

VP and Deans (SSLC)

submit RAP to Budget

Development Committee,

Update SS Unit Plan and

Prioritize Unit Goals (Due:

April 11)

VP Discussion/

Presentation to FP/BC/IPC

SSL Dialogue with Units related

to PR contents

Student Services 14-15

Program Review

Process and Timeline

14-15 PR loaded

to X: Drive

July

August

September

October

November

Review 11-12

Comprehensive PR, 12-13

and 13-14 APA, Program

Data, SLO/DLO/SAO Data,

and Assessment Plan

Timeline

Unit follow-up on SLO/

DLO/SAO Assessment

(Due: May 31)

Unit follow-up on Data

Collection (Due: July 31) Collection of Evidence,

Analysis, Findings and

Recommendations must be

completed

(Due: September 13)

Development of 2014-15

Program Review

(All Student Services Units

and Deans)

(Due: October 31)

Student Services 13-14

Publication/Report

(September 30)

1. 13-14 Evidence loaded

to X: Drive

2. Submit all PR

documents and evidence to

Program Review

Coordinator (September

15)

3. Submit all DLO and

Data Assessment

documents and evidence to

Assessment Coordinator

(September 15)

December

Complete Resource

Allocation Proposal or

RAP and use Priority

Allocation Rubric or PAR

(Due: February 28)

Meet with each

Dean and unit

leaders to discuss/

train in the use of

RAP and PAR/

PAL

June

May

March

February

April

January

STUDENT SERVICES PROGRAM REVIEW WORKSHEET

Student Services Area: Veteran Resource Center

Prepared By: Hyman Alvia and Terry Russell

Academic Year: 2014/2015

I. Student Services Area Overview

The Area Overview should reflect the consensus of the staff within the student services area. It is

meant to provide a broad understanding of the area, current trends related to the area’s mission,

and how the area serves to meet the overall mission or goals of Mt. San Jacinto College District

and its campuses. The following reflects the general guidelines followed by the service areas in

completing their area overview.

Note: Provide a brief, succinct narrative for your area; should be no more than 2 pages in

length)

a. Executive Summary Note: Please provide an overview of your area (e.g., program background, program focus, target population,

services provided, etc.)

Suggestion: Please be succinct and limit to two paragraphs

Mt. San Jacinto College (MSJC) continues helping veterans transition from the military to

civilian life via academic, career, transfer, personal, and crisis counseling and at the same time

processing the required GI Bill benefits each Veteran has earned. Moreover, in 2011 the decision

was made to consolidate multiple splintered support functions from within the MSJC district,

while simultaneously streamlining the process for Veteran students to enroll and get started. The

birth of Executive Order 13607 - - - Establishing Principles of Excellence for Educational

Institutions Serving Service Members, Veterans, Spouses, and Other Family Members was the

platform for what has become the Veterans Resource Center aboard MSJC. The Veteran’s

Resource Center is quickly growing into a Full District Program, where approximately 2231

Veteran students and dependents currently look to the VRC as a safe haven that ensures

consistent and sustained support from campus leadership. The Veterans Resource Center

anticipates the number of Veteran Students and Dependents to double in the short term as

Veterans return from Afghanistan and Iraq. The Mt. San Jacinto College is located ten minutes

from March Air Force Base and 35 minutes from Camp Pendleton Marine Base. One hour South

sets the home of the Navy’s Pacific Fleet. During the 2014/2015 school year, the Department of

Defense (DOD) is undergoing a huge Reduction-in-Force while restructuring the current

military. According to Defense Secretary Chuck Hagel, the DOD will be required to reduce the

2015 budget, by cutting 20,000 Army troops, 11,000 Airmen, along with countless Naval

personal, and 5,000 Marines.

b. Mission Statement Note: Area mission statements must be directly aligned with those of the College District. This statement should be

brief, easy to remember and include the name of the department, its primary functions, modes of delivery, and target

audience.

The Mt. San Jacinto College Veteran Resource Centers are dedicated at enriching our Veteran

and Dependent student body by providing high quality specialized counseling and a

comprehensive array of student services that foster success in the attainment of eligible

Veteran/Dependent benefits in pursuit of academic degrees, career and technical certificates,

transfer options to 4 year institutions, improvement of basic skills, and lifelong learning.

c. Philosophy Statement Note: Identify or outline how your area serves the mission of the institution.

Suggestion: Please limit to a single, brief paragraph.

Every Veteran and every Dependent has the ability and tools to become our great nations future

scholars. Their previous training as disciplined warriors regardless of military branch or

occupational specialty makes them unique here at MSJC. This philosophy combined with their

individual success will allow them to maneuver within society while at the same time positioning

them to make life changing decisions. Their special boldness, creativity, intelligence and the

warrior spirit coupled with their newly acquired academic strengths will aid in achieving their

new mission on life as college graduates. The Veteran Resource Center’s Staff when equipped

with this unique philosophy has the ability to create a scalable force with incomparable

capabilities for greatness. It is the key to graduating Student Veterans.

d. Program Requirements, Title 5 Note: If applicable, identify all related requirements applicable to Title 5 requirements.

The Board of Governors has demonstrated its commitment to providing adequate counseling

services to all students by requiring, as a minimum condition for the receipt of state aid, that all

California community colleges offer counseling services for their students. Ed Code 72620; Title

5 §51018 clearly articulated these requirements:

(b) The governing board of a community college district shall provide and publicize an organized

and functioning counseling program in each college within the district. Counseling programs

shall include, but not be limited to, the following:

(1) Academic counseling, in which the student is assisted in assessing, planning, and

implementing his or her immediate and long-range academic goals;

(2) Career counseling, in which the student is assisted in assessing his or her aptitudes, abilities,

and interests, and is advised concerning the current and future employment trends;

(3) Personal counseling, in which the student is assisted with personal, family, or other social

https://govt.westlaw.com/calregs/Index?transitionType=Default&contextData=(sc.Default)

concerns, when that assistance is related to the student’s education; and

(4) Coordination with the counseling aspects of other services to students which may exist on the

campus, including, but not limited to, those services provided in programs for students with

special needs, skills

testing programs, financial assistance programs, and job placement services.

(c) Counseling services as specified in Subsection (b) (1), (2), and (3) shall be provided to first-

time students enrolled for more than six units, students enrolled provisionally, and students on

academic or progress probation.

e. External Mandates Note: Note all other mandated requirements identified by the state or federal level (if not applicable, please type

NA).

Other State Mandates –

SB 1456: Student Success Act

a. To use the legally mandated priority registration appointment, Veterans and benefit

recipients must have a fully developed educational plan on file.

Federal Mandates –

Executive Order 13607

a. Outlines the requirements for any benefit confirming institution which mandates these

institutions in section 2b to “provide educational plans to individuals…detailing

necessary graduation requirements and timelines for completion.” Institutions are also

held to maintain “high quality academics and student support services to Active Duty and

Veterans.”

US Department of Veteran Affairs (VA) School Certifying Official Handbook (SCOH)

a. All VA benefit recipients must have a fully developed educational plan on file. This

regulation is spoken to at length in several areas in VA SOCH.

f. MSJC Linkages Note: Note how your area addresses targeted plans and priorities at the institutional level:

Educational Mater Plan:

Current Services The Veterans Resource Centers provide student Veterans and Dependents with VA benefit

related guidance services, Military Readjustment Transition Counseling (including academic,

career, personal, and crisis intervention), and continued support/referral from community

partners to benefit the Veteran and Dependent student development. Per MSJC Enrollment

Services data, during the 2013-14 school year, 2231 unduplicated Active Duty,

Reservist/Guardsmen, Dependents, and Veterans were enrolled for Veteran Resource Center

http://www.msjc.edu/InstitutionalPlanningandEffectiveness/Pages/Educational-Master-Plan.aspx

service. Thus, the Veteran/Dependent student population is numerically the greatest special

population supported within the MSJC district.

One of the significant challenges faced by the Veteran Resource Centers is the availability of

adequate personnel support to provide comprehensive Veteran/Dependent support services. Due

to the tremendous enrollment growth in the Veteran/Dependent population and the latest addition

of a second Veteran Resource Center (distinguishing MSJC as the only California Community

College to stand two Veteran Resource Centers within one district), adequate personnel support

in the future is the highest priority.

Facilities The Veterans Resource Center at both the San Jacinto Campus and Menifee Valley Campus is

adequate, but will be eventually outgrown given that all office space is currently occupied.

Personnel Staffing needs are evident and vital, especially at the professional level. At the MVC Veteran

Resource Center there are 1 part-time Veterans Counselor, 1 full-time Financial Aid Technician

(allocating School Certifying Official duties), and a varying amount of VA Student Workers who

support our front desk and daily operations. At the SJC Veteran Resource Center there are 1

full-time Veterans Counselor/Veterans Resource Center Coordinator, 1 full-time Financial Aid

Technician (allocating School Certifying Official duties), and a varying amount of VA Student

Workers who support our front desk and daily operations.

2014-2017 Strategic Plan:

Over the life of this plan, as Veteran/Dependent enrollment continues to expand, given a

projection of a mass service reduction within our Department of Defense, a need for additional

faculty and staff are seen as critical. Primarily, the current full-time Veterans

Counselor/Veterans Resource Center Coordinator duties must be divided to adequately succeed.

The overwhelming amount of program development and direction to manage the biggest

specialized population in the district cannot adequately be managed by split duties. Thus a dire

need for a full-time district wide Veterans Resource Center director is imperative. This request

is justifiable given that smaller specialized populations hold said leadership positions. In

addition, it is estimated that a need to increase the current part-time Veterans Counselor to a full-

time status at the MVC Veterans Resource Center will be necessary to adequately counsel our

number of Veteran and Dependent students. Among classified positions, the two current

Financial Aid Technicians who are allocating School Certifying Official duties must not only be

reclassified as formal School Certifying Officials (to protect their titled duties) but their

oversight must be redirected to one sole leader (the proposed director of the Veteran Resource

Center). This redirection of oversight will eliminate conflicting departmental priorities that

hinder the availability of Veteran and Dependent services at our VRCs. Lastly, each Veteran

Resource Center must hire a full-time administrative associate to adequately support our front

desk and daily operations, instead of relying at the mercy our VA Work Study students who

should solely be available to support our front desk/daily operations as opposed to managing it.

Student Equity:

AY FA 09/SP 10 FA 10/ SP 11 FA 11/ SP 12

Total Vets/Dependents 2769 2234 2464

AY FA 12 / SP 13 FA 13 / SP 14

Total Vets/Dependents 1952 2231

Institutional Priorities:

Student Success –

o Time Reduction to Completion of Student Ed Goals

Dedicated Veteran Counselors and School Certifying Officials assisting

Veteran/Dependent students from matriculation to graduation.

Systematic Planning and Assessment o Staffing Plan/Process

Advocacy for an increase in Veteran Counselor availability,

reclassification of Financial Aid Technician to legitimate School

Certifying Officials, and hiring of a district wide full-time Director and

two full-time Administrative Associates

Institutional Pride and Organizational Culture o Student Involvement in Campus Life

Veteran/Dependent student access to Veteran Resource Centers

o Campus Life Experience

Active involvement of participation in the Eagles Veteran and Dependent

Organization

Community Partnerships and Service o College Visibility, Value, and Recognition

The only CCC to house two Veteran Resource Centers within one district

2013 GI Jobs Magazine Military Friendly School

Top 15% of all schools nationwide

Direct liaisons to local, state and federal Veteran/dependent supporting

entities

o Enhance Communication in Community

Annual Veterans Day celebration extended to the MSJC surrounding

communities

Other MSJC Linkages: (i.e., Board Policies)

g. Staffing Level (organizational chart) Note: Provide a very brief description of your current staffing level and attach an organizational chart that includes

positions only.

http://www.msjc.edu/CollegeInformation/Pages/Mission-Statement.aspx

District Wide:

3 Deans

San Jacinto Campus:

1 Full-time Counselor

1 Full-time Financial Aid Rep

Menifee Campus:

1 Part-time Associate Counselor

1 Full-time Financial Aid Rep

h. Summary (of Area Functions or Components) Note: Please provide a very brief summary of how your area functions.

Dean of Counseling Dean of Title V Associate Dean of Financial Aid

Part-Time Counselor

Full-Time Counselor

VA Cert Rep

VA Cert Rep

Standards of Practice for

California Community

College Counseling Programs

Major Developments in Counseling

2013/2014:

Academic Counseling The student is assisted

in assessing, planning, and implementing his

or her immediate and/or long range goals.

Collaboration with various programs:

(ongoing: Puente, Financial Services,

EOPS, DSPS, STEM, CalWorks,

SSSP, and Honors).

Technology advances: Colleague,

Eureka, and Internet Access.

Probation and readmit processes

Career Counseling The student is assisted in

assessing his or her attributes, abilities, and

interests, and is advised concerning current

and future employment trends.

Collaboration with CTE counselor

MBTI and Strong Interest Inventory

Interpretation and Career Counseling

appointments available to students if

requested

Eureka Career Database available for

student use

Job Search and Job Skills Workshop

available for students

Personal Counseling The student is assisted

with personal, family or other social concerns,

when that assistance is related to the student’s

education.

Collaboration with Susana Moore

from Alliance Human Services

Referral to Health Services where

there are mental health professionals

available for short-term personal

counseling

Crisis Intervention Either directly or through

cooperative arrangements with other

resources on campus or in the community.

Students are referred to off-campus

resources

Outreach to Promote Services Reach out to

students and community to avail themselves

of services, focus on maximizing all students’

potential to benefit from the academic

MVC VRC Mural (in progress) that

represents Veteran community

Informal tutoring for Veterans who

are struggling with Math and English

Informal study groups that help

Veterans with their school work.

Collection of donated used books

from past classes of Veterans for use

by new Veterans.

Conduct Toys for Tots drive during

school year and donate the toys to a

local Marine Corps Unit.

Rescued a Veteran stuck in homeless

shelter.

Sponsor district wide Veterans Day

Celebrations.

Support Foundation Jazz and Wine

Fest to raise funds for Veteran

Scholarship.

Attend Veteran Club meetings at

Menifee Lakes.

Started a recycling program at the

VRC.

Veterans cooked and served a meal at

homeless shelter.

Attended articulation and training day

for high school Dependent

information.

Dispersed Nursing and Allied Health

program information for high school

Dependents.

Participation and Advocacy To the college

governance process and liaison to the college

community to make the environment as

beneficial to the intellect, emotional, and

physical development of students as possible.

Student Success/Academic Standards

Committee representation

Continued professional development

to better assist Veteran/Dependent

students with transfer & career

counseling

i. Goals/Objectives

Note: List about 5 of your service area or departmental goals/ objectives. Your objectives must be related to the

district goals, student services goal, or campus goal AND have one or more measurable outcome. Your objectives

must also be addressed in your Assessment Plan for Student Services Areas and Assessment Plan Findings/Data

Analysis & Improvement Recommendations.

1. Redirection of VRC oversight by one Dean, instead of three, to manage all of the VRC staff

2. Hiring of Full-time VRC Director and increase of part-time Veteran Counselor to full-time in MVC VRC

3. Reclassification of Financial Aid Technicians to formal School Certifying Officials

4. Hiring of 2 full-time Administrative Associates to manage front desk at both VRCs

5. Access to knowledge of VRC budget to recommend direct needs for optimal growth

j. Strengths

Note: Briefly describe about five of your area’s greatest strengths. Strengths substantiated through data are

preferred.

1. Designated Location(s) of Veteran/Dependent Services from matriculation to graduation

2. Specialized Military Readjustment Transition Academic/Career Counseling

3. Expert School Certifying Officials maintaining our VRCs in compliance with GI benefits

4. Dedicated VA Work Study students who go above and beyond their minimum duties

5. Strong community partnerships with local Veteran associations/organizations

k. Improvement Areas Note: Identify specific issues and/or needs that are affecting the efficiency or effectiveness of your area.

1. Redirection of VRC oversight by one Dean, instead of three, to manage all of the RVC staff

2. Hiring of Full-time VRC Director and increase of part-time Veteran Counselor to full-time in MVC VRC

3. Reclassification of Financial Aid Technicians to formal School Certifying Officials

4. Hiring of 2 full-time Administrative Associates to manage front desk at both VRCs

5. Access to knowledge of VRC budget to recommend direct needs for optimal growth

l. Students Served Note: Briefly report the number of students served and/or provide a general description of the student population(s)

you serve (please refer to your unit data collection that are linked to your unit key indicators and your DLO). When

reporting numbers, please specify the timeframe (preferably last year’s number) you are reporting.

Mt. San Jacinto

College; San Jacinto

Campus, Menifee

Valley Campus,

Temecula Educational

Complex, San

Gorgonio Pass Service

Center Duplicated

Count

Description of Activity: 2013-2014

MVC

2013-2014

SJC

2013-2014

TEC

2013-2014

SGPC

District

Total

B-Veterans 1453 683 32 4 2172

Mt. San Jacinto

College; San Jacinto

Campus, Menifee

Valley Campus,

Temecula Educational

Complex, San

Gorgonio Pass Service

Center

Unduplicated Count

Description of Activity: 2013-2014

MVC

2013-2014

SJC

2013-2014

TEC

2013-2014

SGPC

District

Total

B-Veterans 776 393 26 4 1199

m. Report on 2011-2012 Assessment Plan for Student Services Area: (specify)

(Please provide a historical reference of 2011-2012 Program Review Assessment Plan. If additional outcomes were included in

your Annual Program Assessments, please indicate here)

Linked

to

Instituti

onal

Prioriti

es

Linked to

Strategic

Plan Goals

#4 –

Goals/Objecti

ve

(from Program

Review)

#6 - Service Area Outcome (SAO)

or Department

Learning

Outcome (DLO)

#7 - Linked to

Student Institutional

Learning Outcome

(check all that apply)

Assessment

Criteria (Specify

Target

Performance

Level)

#8 -

Assessment

Measure (Instrument)

#9 -

Completion

(or anticipate

completion) Findings

#10 -Improvement

Recommendations

(next step)

x 1 2 3 x 4 x 5

1 7 2 8 3 9 4 10 5 11

6 12

Expand Veterans’

Resources

Student will

demonstrate the ability

to comprehend and

utilize technology by

navigating through

educational resources

x Communication x Critical Thinking Aesthetic Awareness x Social Awareness x Responsibility Scientific Awareness

Establish benchmark

data for students

utilizing Veterans’

services in the

upcoming years

2012-2013

1 2 3 4 5

1 7 2 8 3 9 4 10 5 11

6 12

Communication Critical Thinking Aesthetic Awareness Social Awareness Responsibility Scientific Awareness

1 2 3 4 5

1 7 2 8 3 9 4 10 5 11

6 12

Communication Critical Thinking Aesthetic Awareness Social Awareness Responsibility Scientific Awareness





n. 2014-2015 Assessment Plan for Student Services Area: (specify)

Please record your planned objectives for the next three years and your plans to assess and track each objective below. Report

on outcomes from your service area will be re-submitted at the end of the academic year to report on progress, data outcome,

findings and improvement recommendations.

Linked

to

Instituti

onal

Prioriti

es

Linked to

2014-2017

Strategic

Plan Goals

Goal or

Objective

(Refer to part i.)

Service Area Outcome (SAO)

or Department

Learning

Outcome (DLO)

Linked to MSJC

Core Competencies

(check all that apply)

Assessment

Criteria (Specify

Target

Performance

Level)

Assessment

Measure (Instrument)

Completion

(or anticipate

completion) Findings and

Evidence

Improvement

Recommendations

(next step)

X 1 2 3 X 4 X 5

X 1 6 X 2 X 7 X 3 X 8 4 X 9 5 X 10

Increase part-time

Veterans

Counselor to full-

time status at the

MVC VRC

Student will


to comprehend and

utilize educational

plans, career

development resources,

and personal referral

information

X Communication X Critical Thinking Aesthetic Awareness X Social Awareness X Responsibility Scientific Awareness

Establish data of needs

for students utilizing

Veterans counseling

service

Quantitative

Survey

2015-2016 TBD

1 X 2 X 3 4 5

1 X 6 2 7 3 8 X 4 9 X 5 10

Hire full-time

District Wide VRC

Director under the

supervision of the

Dean of

Counseling

Student will


to comprehend and

utilize an established

Veterans Service Center

multifaceted with

resources beyond the

standard VRC

X Communication Critical Thinking X Aesthetic Awareness X Social Awareness Responsibility Scientific Awareness

Establish benchmark

data of needs for

students utilizing

Veterans Resource

Center in transition to a

Veterans Service

Center

Quantitative

Survey

2016-2017 TBD

X 1 2 3 X 4 5

1 6 2 X 7 3 8 4 9 5 10

Reclassify

Financial Aid

Technicians to

School Certifying

Officials under the

supervision of the

VRC Director

Student will


to comprehend and

utilize a streamline of

expedient GI benefit

information and

uninterrupted services

X Communication Critical Thinking Aesthetic Awareness Social Awareness X Responsibility Scientific Awareness

Establish data of needs

for students utilizing

Veterans eligibility

benefit services

Quantitative

Survey

2017-2018 TBD

II. Area Needs Assessment





http://www.msjc.edu/InstitutionalPlanningandEffectiveness/Documents/Accreditation%20Evidence/2013%20Follow%20Up%20Report/Recommendation%203/31.%20MSJC%20Core%20Competencies.pdf

http://www.msjc.edu/InstitutionalPlanningandEffectiveness/Documents/Accreditation%20Evidence/2013%20Follow%20Up%20Report/Recommendation%203/31.%20MSJC%20Core%20Competencies.pdf

a. Staffing Needs: does the staffing structure meet the area’s needs? (Please list/summarize the needs of your area.)

b. Five-Year Program Staffing Profile: Show staffing levels in each category according to the table provided. Using the table below, show the staffing

levels in each category for the previous five years, and the percentage change over that period of time. Use only numbers, not job titles.

Position Staffing Levels for Each of the Previous Five

Years

Overtime (if applicable) Anticipated needs

09 - 10 10-11 11-12 12-13 13-14 % Change

f r o m Year 1 to Year 5

13-14 Overtime

Expense

FTE 14 - 15 15 - 16

Administration

(Certificated

Management)

2 1 2 2 3 2% 0 N/A 1 1

Classified Staff FT

(Including

Classified

Management)

0 0 2 2 2 1.2% 0 N/A 4 4

Classified Staff

PT

2 2 0 0 0 .8% 0 N/A 0 0

Confidential Staff

FT

0 0 0 0 0 0% 0 N/A 0 0

Hourly Staff (by

1000 hour

equivalent = .5)

0 0 0 0 0 0% 0 N/A 0 0

Student

Workers

0 0 0 3-7 7-10 2.6% 0 N/A 6 6

Faculty Reassigned FTE Full time

0 0 0 0 1 .2% 0 N/A 2 2

Faculty Reassigned FTE Part time

1 0 0 1 1 0.6% 0 N/A 0 0

Professional

Expert

0 0 0 0 0 0% 0 N/A 0 0

Total Full Time

Equivalent

Work

3.5 2 4 4.5 6.5 4.1% 0 N/A 7 7

c. New or Replacement Faculty Needs

List Faculty Positions Needed for Academic Year 2014-2015 Ann ual T C P*

Please be as specific and as brief as possible when offering a reason for the position (e.g. retirement

replacement, increased demand for subject, growth in overall student population). Be certain to mark the

position as new or replacement. Place titles on list in order (rank) or importance.

TCP for employee

1. NEW - Increase of part-time Veterans Counselor at MVC VRC to full-time status

Justification: Increase demand for Veteran/Dependent specialized counseling due to

the substantial growth in Veteran/Dependent student population (2231 districtwide as

of the 2013-14 AY…the largest specialized population in MSJC).

2. NEW – Reclassifying or hiring of district wide Veterans Resource Center Director

Justification: As the largest specialized population in MSJC, the leadership of the VRC is fractured in 3 directions

leaving, which leaves very little symmetry of unified mission/vision objectives and goals. Reclassifying or hiring

one VRC Director who answers to one Dean will unify the VRC classified and faculty needs/operations under one

Director as opposed to three Deans, which other less populated specialized groups in MSJC currently hold.

*TCP = “Total Cost of Position” for one year is the cost of an average salary plus benefits for an individual. New positions (not

replacement positions) also require space and equipment. Please speak with the College Business Office to obtain accurate cost

estimates. Please be sure to add related office space, equipment and other needs for new positions to the appropriate form and be sure

to mention the link to the position.

d. New or Replacement Classified Staff Needs

List Classified Positions Needed for Academic Year 2014-2015. A nnu al TC P*

Please be as specific and as brief as possible when offering a reason for the position (e.g. retirement replacement,

increased demand for subject, growth in overall student population). Be certain to mark the position as new or

replacement. Place titles on list in order (rank) or importance.

TCP for employee

1. NEW – Reclassification of Financial Aid Technician job title/duties to formal School

Certifying Officials

Justification: In the interest of maintaining compliance with the Veterans Affairs School

Certifying Official Handbook (VASOCH), our current Financial Technicians must

justifiably reclassify as exclusive and formal School Certifying Official as opposed to

Financial Aid Technicians masked with School Certifying Officials duties. This formal

reclassification/reassignment will alleviate 2 vacant positions in the Financial Aid

Department to hire two Financial Aid Technicians to formally comply with Financial Aid

Technician duties.

2.NEW – Hiring of two Administrative Associates

Justification: As the largest specialized population in MSJC, front desk support is solely manned by VA Work Study

students, which goes above and beyond the compliance of their designated role. In addition, if half of our VRC staff is

absent for various reasons, our VRC is in jeopardy of closing , given that our VRC Work Study are not allowed to

maintain the VRC without formal staff present. The sporadic disruption of VRC closure may appear as an insignificant

issue, yet for transitioning Veterans seeking a safe haven for personal growth, it could be detrimental. Thus in the

interest of supporting the front desk operations of the largest specialized population in MSJC, the hiring of two full-time

administrative associates (one for each center) is vital in supporting the tempo of our population while leveraging order

for our VRC faculty and fellow staff. In addition, VA Work Study may still maintain employment at the VRC as

supporting entities for our Administrative Associates, thus reclaiming their rightful VA Work Study duties while our

VRC faculty and staff are not depending on VA Work Study assistance for adequate front desk order.

*TCP = “Total Cost of Position” for one year is the cost of an average salary plus benefits for an individual. New positions (not

replacement positions) also require space and equipment. Please speak with the College Business Office to obtain accurate cost

estimates. Please be sure to add related office space, equipment and other needs for new positions to the appropriate form and be sure

to mention the link to the position.

e. Equipment Needs

List Equipment or Equipment Repair Needed for Academic Year 2014-2015.

Please list/summarize the needs of your unit on your campus below. Please be as specific

and as brief as possible.

Place items on list in order (rank) or importance.

Annual TCO*

Cost per

item

Number

Requested

Total Cost

of Request

1. Xerox machine

Justification: As a population serving 2231 Veteran/Dependent students (per 2013-14 AY), our

VRCs our highly dependent on copying, scanning and faxing multiple documents for

Veteran/Dependent GI benefit and student services need. In the interest of not depleting the

Financial Aid or Counseling Department Xerox machine supply, it is just to require two Xerox

machines (one at each VRC).

TBA 2 TBD

2. Lap tops

Justification: As stated previously, our VRC serves 2231 Veteran/Dependent students, and within

our VRC we house 6 computers per site. Although this commodity is great, we find ourselves

having Veterans/Dependents waiting long periods of time for matriculation, GI Bill eligibility, or

homework assistance via computer use. Thus, having 3 additional laptops, per VRC, designated for

Veteran/Dependent use when all other PC systems are allocated will help alleviate long periods of

wait that flood our services.

$ 3 7 9 . 9 9 6 $2279.94

3. White Board (for SJC VRC site only)

Justification: Much of our communication is via email, phone, or in-person. Although, having a

living marquee indicating current events and services provided by our VRC is vital for our

Veterans/Dependents who passively audit our VRC for current and future use. In addition, the

White board could be used for tutoring, workshops, and formal meeting utilization. Note: the MVC

VRC currently has a white board that is utilized for the stated purpose above.

$179.95 1 $179.95

4. Card Reader Justification: Both of our VRC front desk sites are currently organized through an archaic format

(hardcopy sign in). Our VA Work Study built a creative query where they transcribe all hardcopy

sign in signatures and student information electronically for accountability and historical record.

This mode of organization is time consuming and unreliable, as some unethical students have

misrepresented themselves as Veterans/Dependents to reap the benefits of the VRC. Thus, a card

reader will immediately transcribe all MSJC Veteran/Dependents for electronic accountability and

reliability of Veteran/Dependent status.

T B A 2 TBD

5. Shredder

Justification: Our VRCs obtain thousands of sensitive documents regarding Veteran/Dependent GI

benefit information that we store for future shredding. The longer this sensitive information is in

place, the longer it can be susceptible to potential loss and exposure. Thus, having 2 heavy duty

shredders (one at each VRC) will secure all sensitive information from loss or exposure given the

accessibility for immediate discard.

$69.23 2 $138.46

*It is recommended that you speak with the appropriate administrator to determine if your request can be met with the current budget.

f. Facilities Needs

List Facility Needs for Academic Year 2014-2015. Annual TCO*

(Remodels, Renovations or added new facilities) Place items on list in order (rank) or importance. Total Cost of

Request

1. None at this time.

Justification: N/A

N/A

*Please speak with the College Business Officer to obtain accurate cost estimates and to learn if the facilities you need are already in

the planning stages.

g. Professional Development Needs

List Professional Development Needs for Academic Year 2014-2015.

Reasons might include in response to SLO assessment findings or the need to update curriculum.

Please be as specific and as brief as possible. Some items may not have a cost per se, but reflect the

need to spend current staff time differently. Place items on list in order (rank) or

importance.

Annual TCO*

Cost

per

item

Number

Requested

Total

Cost of

Request

1. Veterans Counselor Professional Development Justification: Continuous professional development in the areas of Academic, Career, Personal, Crisis, and

Program Development is vital to maintain currency and professionalism of Veterans counseling

application, techniques and resources. TBA TBA TBD

2. Financial Aid Technician (School Certifying

Official) Professional Development

Justification: Continuous professional development in the areas of GI Bill eligibility and compliance

standards of VA Education benefits is vital to maintain currency and delivery of GI Bill availability and

resources.

TBA

TBA

TBD

3. VA Student Worker Professional

Development

Justification: Continuous professional development in the areas of Veteran Student life and development

is vital to maintain currency and awareness of Veteran Student life services and resources.

TBA

TBA

TBD

h. Library Needs

List Library Needs for Academic Year 2014-2015. Annual TCO*

Please list/summarize the needs of your unit on your campus below. Please be as

specific and as brief as possible. Not all needs will have a cost, but may require a

reallocation of current staff time.

Cost per

item

Number

Requested

Total Cost of

Request

1. Veterans Tutoring

Justification: Given the large population of Veteran/Dependent students who visit our

VRCs, many of our students require tutoring assistance. The VRCs are willing to provide a

specific topic in need along with a specific time/date for required tutoring, in exchange, the

LRC could provide a tutor to visit our VRCs to assist a predetermined captive audience.

This collaborative agreement will not only assist our transitioning Veterans with an

essential service, but it will help establish a long term rapport with the Learning Resource

Centers.

$0 TBA $0

*It is recommended that you speak with your campus Dean of the Library to determine if your request can be met within the current

budget, and to get an estimated cost if new funding is needed.

i. Technology Needs

List Technology Needs for Academic Year 2014-2015. Annual TCO*




Cost per

item

Number

Requested

Total Cost of

Request

1. DSPS applications

Justification: Many of our Veteran/Dependent students are also DSPS students who

require certain computer application accommodations. Given the limitation of computers

in DSPS available for all their qualified DSPS students, the VRCs are willing to outreach to

DSPS to have access/availability of accommodating computer applications be available at

either the VRCs PCs or prospective laptops for Veteran/Dependent who are eligible DSPS

students.

$0 TBA $0

2. Headphones

Justification: Several of our Veteran/Dependent students utilize our VRC to study and

socialize. In order to meet both of these needs, we request to have headphones for

Veterans/Dependents to utilize while studying so that those who are socializing are not

unintentionally disrupting our Veterans/Dependent students who are studying.

$7.95 12 $95.40

*It is recommended that you speak with the appropriate campus administrator to determine if your request can be met within the

current budget, and to acquire an estimated cost if new funding is needed.

j. Instructional Needs

List Instructional Needs for Academic Year 2014-2015. Annual TCO*




Cost per

item

Number

Requested

Total Cost of

Request

1. None at this time Justification: N/A

N/A N/A N/A



k. Other Miscellaneous Needs

List Other Needs for Academic Year 2014-2015. Annual TCO*




Cost per

item

Number

Requested

Total Cost of

Request

1. VRC Outreach items

Justification: As the largest specialized population in MSJC, we are in need of advertising

and promoting the only CCC to hold two VRCs in one district. Thus, having outreach and

giveaway items to promote our existence to local, regional, and national entities will

continue to expose our benchmark standard to stakeholders and supporters.

TBA TBA TBD



Appendix A

The Legal and Professional Basis for Program Review

TITLE 5, Section 51022(a)

The governing board of each community college district shall, no later than July 1, 1984, develop, file with the Chancellor, and carry out its

policies for the establishment, modification, or discontinuance of courses or programs. Such policies shall incorporate statutory responsibilities

regarding vocational or occupational training program review as specified in section 78016 of the Education Code.

ACCJC STANDARDS

Standard 1B. Improving Institutional Effectiveness The institution demonstrates a conscious effort to produce and support student learning, measures that learning, assesses how well

learning is occurring, and makes changes to improve student learning. The institution also organizes its key processes and allocates its

resources to effectively support student learning. The institution demonstrates its effectiveness by providing 1) evidence of the

achievement of student learning outcomes and 2) evidence of institution and program performance. The institution uses ongoing and

systematic evaluation and planning to refine its key processes and improve student learning.

1. The institution maintains an ongoing, collegial, self-reflective dialogue about the continuous improvement of student

learning and institutional processes.

2. The institution sets goals to improve its effectiveness consistent with its stated purposes. The institution articulates its goals

and states the objectives derived from them in measurable terms so that the degree to which they are achieved can be

determined and widely discussed. The institutional members understand these goals and work collaboratively toward their

achievement.

3. The institution assesses progress toward achieving its stated goals and makes decisions regarding the improvement of

institutional effectiveness in an ongoing and systematic cycle of evaluation, integrated planning, resource allocation,

implementation, and re-evaluation. Evaluation is based on analyses of both quantitative and qualitative data.

4. The institution provides evidence that the planning process is broad-based, offers opportunities for input by appropriate

constituencies, allocates necessary resources, and leads to improvement of institutional effectiveness.

5. The institution uses documented assessment results to communicate matters of quality assurance to appropriate

constituencies.

6. The institution assures the effectiveness of its ongoing planning and resource allocation processes by systematically

reviewing and modifying, as appropriate, all parts of the cycle, including institutional and other research efforts.

The institution assesses its evaluation mechanisms through a systematic review of their effectiveness in improving instructional

programs, student support services, and library and other learning support services.

Student Services Planning Timeline for Program Review and SLO

May 31, 2014 2013-2014 DLO Assessment Completed

July 31, 2014 2013-2014 Unit Data Collection Completed

July – August 2015 Review outcomes of 11-12 Comprehensive Program Review and 12-13 and 13-14 Annual Program Assessments

Discussion with unit staff

Review 11-12 objectives

Review Annual Program Assessment

Review each SLO or SAO/DLO

Review Assessment Criteria

Review Assessment Measure

Analyze and discuss data with staff

Compare, reflect and review data to of previous year

Complete Assessment Plan Findings & Improvement Recommendations (on Page 12) for each objective

Determine if objectives are fulfilled, completed, ongoing, etc.

Reassess/document/revise Area Needs Assessment

o Use this to consider for next year’s Area Needs Assessment

Submit revised 13-14 Annual Program Assessment

Must be reviewed and approved by Dean and VP

Resubmitted to Alex

13-14 Annual Program Assessment is now closed (Deadline August 15th

). No more revision will take

place.

Submit completed 10-11 Annual Program Assessment to Program Review Coordinator (Paul Hert) by

August 31, 2015

Submit 2010-2011 DLO Assessment and Unit Data Collection to Assessment Coordinator (Brandon

Moore) by August 31, 2015

September 2014 Development of 2013-2014 Student Services Division Report

DLO Assessment Report

Unit Data Report

September 2014 – May 2015 Continued assessment of unit DLO

September-October 2014 Initiate development of 14-15 Comprehensive Program Review

Discussion with unit staff

Develop/revise 2011-2012 unit plans, mission statements and SLOs/DLO’s

2011-12 Department Level assessment plans (compare notes to previous years assessment plans)

Discuss SLO/DLO for implementation

o Survey

Executive Summary (Area Overview)

Mission statement

Philosophy Statement

Program Requirements, Title 5

External Mandates

Accreditation Concerns

Staffing level (organizational chart)

Summary (of Area Functions)

Objectives

o Previous year’s objective may be included if objective is ongoing or not fulfilled

Strengths

Improvement Areas

Student Served

Initiate/discuss Assessment plan of action for 14-15

o Initiate/discuss SLO/DLO Assessment

October 17, 2014 2014 – 2015 Comprehensive Program Review Due

January 2015 Continue evaluation procedures for program review and SLO cycle

Evaluate Program Review to determine status of each objectives

Re-evaluate and/or revise Assessment Plan (if necessary)

Re-evaluate and/or revise Area Needs Assessment (if necessary)

o Includes SLO/DLO

Discuss and create plan of action for Spring 2015 to meet objectives

Discuss SLO survey and data collection (if data is collected from fall semester)

Discuss program review evaluation and assessment (status)

Area Needs Assessment

o Assess areas already completed

SLO/DLO Assessments

o Assess SLO(s) already completed

Submit 11-12 Program Review and SLO/DLO

o First deadline January 31st, 2015

February 2015 VP and Deans approval of all Program Reviews

Training of the following documents for Budget Committee

Development and completion of Resource Allocation Proposal (or RAP)

Use of Priority Allocation Rubric (or PAR) and PAL (Prioritization Allocation Links)

Submission of RAP (Deadline: March 31st)

March 2015 (For VP and Deans Only)

Update unit plans—prioritization of unit goals

Initiate Facilities Plan

Initiate Technology Plan

Initiate Staffing Plan

Discuss prioritization of unit goals

Decide unit goals for submission

Initiate budget development process

o Initiate person responsible to complete BCP

Establish goals for 15-16

April 2015 Budget development –submission of RAPs (Due: April 10

th)

Initiate collection of evidence for Program Review and SLO

Need electronic copy of assessment

Need summary of data collected and how they support your DLO/SAO and your objectives

Need explanation of how your data collection is linked to ILO

May 2015 IPC/budget committee/executive cabinet—prioritization of college wide goals and allocate funding

Unit DLO assessment submission

June 2015 Unit program data submission