User  guide  15    Welcome  to  VETS  –  the  Village  Emergency  Telephone  System  from  CHT.      VETS  is  here  to  assist  in  the  lone  rescuer  situation  where  the  rescuer  must  stay  with  the  patient,  and  yet  needs  help  in  fetching  the  community  defibrillator.  By  using  a  single  memorable  telephone  number,  this  will  ring  up  to  10  lines  at  the  same  time,  until  a  helper  is  found  to  assist  you.  VETS  uses  ‘hunting  group’  technology  and  is  not  a  telephone  tree,  ie.  all  telephones  ring  at  the  same  time,  not  one  after  the  other.      Please  note  that  due  to  different  telephone  providers,  not  all  the  lines  may  ring  at  the  same  time  in  practice,  and  there  may  be  a  short  delay  as  a  result  of  linking  different  telephone  systems.  Note  also  that  a  line  may  be  answered  before  your  telephone  rings.  Mobile  telephones  may  be  ‘out  of  signal’  at  the  time  of  the  call,  so  where  possible  all  ones  should  be  land  lines.  At  least  5  of  the  numbers  have  to  be  a  land  line  number.    VETS  relies  on  volunteers  from  your  community  to  be  able  to  be  called,  and  there  is  always  the  possibility  that  no  helper  is  available.  Therefore  VETS  is  a  ‘best  endeavours’  system.  It  is  essential  these  volunteer  helpers  know  that  they  could  be  called  upon  at  any  time,  and  thus  if  the  helpers  are  child  minders,  or  do  not  wish  to  be  called  whilst  at  work,  then  they  should  not  be  on  the  VETS  list.  Some  communities  wish  to  restrict  the  times  VETS  is  allowed  to  be  called  and  we  can  arrange  this  should  you  wish  to  do  so,  although  do  not  advise  this.  Note  the  volunteer  number  should  not  have  a  fax  or  answerfone  on  the  line,  although  the  ‘call  assurance’  technology  built  in,  will  take  this  into  account  if  there  is,  and  continue  to  ring  the  other  lines  if  an  answerfone  takes  the  call.    If  any  VETS  helper  is  away  on  holiday  or  otherwise  does  not  wish  to  be  disturbed,  please  let  your  VETS  co-­‐ordinator  know  and  we  can  have  their  number  suspended.  There  is  a  small  charge  for  this.    VETS  works  by  using  a  single  call  number  to  route  the  call  to  up  to  10  other  mobile  or  land  line  telephone  numbers.                    

   Note:  In  step  2  above,  the  numbers  that  are  actually  rung,  are  your  numbers,  not  those  shown  in  the  visual.    In  an  emergency  always  call  999  first.  It  is  important  to  make  sure  the  emergency  services  are  coming  to  your  assistance.  You  can  then  call  the  VETS  number  to  summon  assistance.  Some  ambulance  services  allow  you  to  request  the  emergency  operator  to  call  your  VETS  number  for  you  (we  will  have  told  them  what  it  is).  The  ambulance  service  will  not  initiate  the  call  without  your  request.  Ambulance  services  will  not  currently  initiate  a  call  to  a  VETS  number  automatically  due  to  ambulance  service  protocols.    The  first  to  answer  their  telephone,  and  then  confirm  acceptance  of  the  call  by  pressing  ‘1’,  will  result  in  all  others  in  the  VETS  loop  stopping  ringing.  It  does  not  matter  of  an  answerfone  takes  the  call  as  this  cannot  press  the  ‘1’  button,  and  so  all  remaining  lines  continue  ringing.  When  you  get  a  VETS  call,  please  go  to  the  patient  and/or  collect  the  defibrillator,  and  take  to  the  scene  of  the  incident.  Remember  to  return  the  defibrillator  afterwards.  You  can  always  summon  additional  VETS  volunteers  by  yourself  dialling  the  VETS  number  again.    You  can  decide  to  accept  the  call,  or  not,  on  response  to  the  message  ‘rescue  –  rescue  –  rescue  –  press  ‘1’  to  accept  the  call  ‘.    If  you  choose  not  to  accept  the  call,  just  do  not  press  ‘1’  ,  and  it  will  go  on  to  ring  the  remaining  (9)  numbers.  If  you  answer  and  accept  the  call  (by  pressing  ‘1’),  and  subsequently  hang  up,  only  then  will  the  caller  have  to  dial  again  in  the  current  version  of  the  technology  (something  we  are  looking  into  with  the  telecoms  provider).    If  there  is  no  answer  on  any  line,  the  call  will  terminate  after  59  seconds  of  ringing.  The  ‘no  assist’  message  (3)  will  then  be  played.    1)  The  welcome  message  that  is  played  is  “Welcome  to  VETS.  In  a  moment  you  will  be  connected  to  one  of  your  village  helpers.  Please  state  clearly  the  assistance  you  require”    2)  The  call  accept  message  is    “rescue  –  rescue  –  rescue  –  press  1  to  accept  the  call”    3)  The  ‘no  assist’  message  is  “I  am  sorry  there  is  no  one  available  to  help  you  currently.  Continue  doing  CPR  until  help  arrives.  Please  be  assured  that  an  ambulance  is  on  its  way  to  you”.    VETS  is  here  to  serve  the  lone  responder  situation.  It  does  not  replace  the  999  emergency  telephone  system  and  should  only  be  used  after  calling  999.    VETS  volunteers  are  given  enhanced  CPR  and  use  of  the  defibrillator  training.    VETS  is  also  used  for  other  village  emergencies  such  as  care  of  the  elderly,  and  neighbourhood  watch.  VETS  can  be  supported  by  VETSfones.  For  more  information  on  VETSfone,  contact  CHT.

   

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