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Vidyo Blog Post | January 19, 2015

Author: Sam Farrant, Director, Vpod Solution

With the help of the VidyoWorks™ platform, Vpod has launched Vgreet – an

innovative free standing live communication solution for deployment of virtual video and

audio services

At Vpod we are committed to bringing next generation collaboration to the forefront of the modern service provisions. As a leading remote expert solution provider, we enable new ways for businesses to meaningfully engage with the customers they serve. That’s why we are proud to announce our partnership with Vidyo – a leading provider of visual communications. Most recently, with the help of the VidyoWorks™ platform, Vpod has launched Vgreet – an innovative free standing live communication solution for deployment of virtual video and audio services. Vgreet enables customers to deploy real-time, efficient video and audio communication between organizations and their customers quickly and economically. Vgreet uses the VidyoWorks platform for its resilience and APIs.

Vidyo’s unique architecture has helped us improve our service offering as it sidesteps computer-intensive bottlenecks by running the video solution as software on mainstream servers. Powered by Intel CPUs, Vidyo systems deliver greater performance and value with every generation. With VidyoWorks, we’ve been able to create unique modules providing video hunt groups, Audio PSTN dialing and a call centre application using video – allowing multiple Vgreets to be managed centrally via a team of remote experts.

Virtual Assistants Powered by

VidyoWorks

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Integration with Vidyo has been instrumental in our ability to enable a solution that is unique within the marketplace and provides Vgreet with the same video capabilities as an audio public exchange. Using VidyoWorks, Vgreet now provides directory dialing via both audio and video as well as hunt group, call waiting and skills set routing - all easily managed and monitored remotely via the remote Vgreet dashboard.

And this is just the beginning; we’re looking forward to the future innovations and technologies developed together with Vidyo.

For more information on how Vgreet can transform your service offering, please go to www.vgreet.co.uk.

About the Author: Sam heads up technology and design to create innovative technology solutions such as Vgreet and Expert-On-Demand services. Sam joined Vpod in 2011.