Victor SmartManager, Fire & Life SafetyThe Cadillac Fairview Corporation

GAME 5 – JUNE 10, 2011Canucks 1Bruins 0

• Some minor damage was sustained during the San Jose Playoff Series as well, prompting us to ramp up for Game 5 of the final

• One incident of damage sustained to the property $3700.00

• Caused us to further review and update our plan should there be a game 7

GAME 5 - June 10, 2011

Game 7 Pre-Planning• Additional uniformed security staff on duty made up

of property assigned staff vs. typical “extra coverage”staffing.

• Further additional resources on “standby” with our security service provider partner

• Glass repair contractors were alerted an had people on standby on the premises

• Exercised the “Civil Disturbance” Emergency Plan

COMMUNICATION

Communication – Prior to Game 7• Tenant bulletins were sent to all tenants on June

14th, 2011

• Advising of potential disruption to business and that extra security staff would be on site on Game 7 night

• Internal discussion and decision made to keep the centre open, but secure the entrances immediately at 9:00pm

Communication – During the Event

• 87 emails recorded as well as numerous telephone calls beginning at 4:21 pm June 15 and ending at 3:55 am June 16 between:▫ Incident Commander (off site)▫ Security Command Centre Manager (off site)▫ The Incident Field/Site Commander (on site)▫ Security Command Centre to the Emergency

Management Team

Communication• Media was monitored by the Security Command

Centre Manager

• Relevant information provided to the centre to keep updated and aware of the situation around them

• The CTV News coverage was invaluable to provide “real time” information as the riot developed and moved

SUPPORT FOR OUR TENANTS

TENANTS

• Throughout the evening tenants were asking if they could close early▫ This was early on while the game was in progress

Informed that the intention was to close the centre at the regular time (9:00pm)

▫ Approximately 100 people watching the televisions located in 2 places in the centre

▫ Food court was extremely busy with patrons

TENANTS• “Soft lock down” of the centre began at 7:20pm due

to the number of pedestrians on the streets around the centre.

• “Rowdiness” in downtown Vancouver reported by media at 8:13pm

• Tenants now informed as required that they may close early if they felt it necessary due to the safety of their staff

• Centre lock down and clear of patrons by 9:16pm

• 9:34 first broken window reported and then the damage just snowballed

• In all cases, the tenant spaces were empty of staff

• Tenant Emergency Contacts were advised but due to the ongoing situation, none arrived until approximately 4:00am

• Looting occurred at some of the locations. It ceased once Vancouver Police were able to deploy resources to these areas

TENANTS

TENANTS

• Security and the Emergency Management Team were advised that there were 2 tenant staff members in their offices that were apprehensive to leave.▫ Security attended and reassured the tenants▫ When it was “safe” to do so, the tenants were

escorted to their vehicle by security and drove home

▫ Tenants contacted security upon their arrival home to advise that they reached their destination

THE AFTERMATH

Damaged Locations

THE AFTERMATH• No entry to the centre proper occurred due to the fluid

deployment of the security members during the peak times of the riot

• 10 locations, tenants and the centre combined, sustained damage to the amount of almost $93,000.00

• This number does not include 3 exterior facing tenants who were financially responsible for the cost of glass repairs

• Another $10,000.00 in staffing charges

THE AFTERMATH• Early the next morning Cadillac Fairview met with

each tenant affected by the event and offered assistance to guide the tenant through the documentation of repairs required

• CF subsequently met with the affected tenants days later once the Integrated Riot Investigation Team was formed and the process of gathering evidence was made clear

• All tenants opened for business on June 16th, 2011 with one exception who opened on June 17th, 2011

THE AFTERMATH

• All of the centre’s CCTV systems were reviewed in the days following June 15, 2011

• Approximately 100 hours of video footage was archived and eventually turned over to the Vancouver Police I.R.I.T to assist in the investigation

DEBRIEF

DEBRIEF

• Activating the E.O.C as a precaution similar to what municipal E.O.C does during a major event

• More staffing resources?

• More senior management presence?

• Close the centre early?