vidon box operation faq (1)
TRANSCRIPT
![Page 1: VidOn Box Operation faq (1)](https://reader035.vdocument.in/reader035/viewer/2022080217/55c81ebebb61eb27208b45b6/html5/thumbnails/1.jpg)
General Questions on VidOn Box Operation (1)
1. I cannot open any content on my connected external hard drive via Files in VidOn Media
Center, what should I do?
You may try formatting your external hard drive; please do so using a Window's system.
2. I can only turn my box to sleep mode instead of off, what should I do?
Pressing the off button on the remote once will turn the box to sleep mode.
To turn off the VidOn Box, please long-press the remote power button until you see the power off
notice on the screen.
3. If the VidOn Box’s network connection is unstable, what should I do?
Please check your own network connectivity or manually set the VidOn Box’s IP.
4. How can I send a log file from VidOn Media Center?
To send a feedback log file, please go to “Settings” -> “Feedback” and choose “Send”.
![Page 2: VidOn Box Operation faq (1)](https://reader035.vdocument.in/reader035/viewer/2022080217/55c81ebebb61eb27208b45b6/html5/thumbnails/2.jpg)
In order to help us solve your problem quickly, please provide your VidOn.me account and e-mail
address when sending a log file.
5. How can I manage/operate my downloaded files?
In VidOn Media Center, go to “My Apps” -> “FileManager” and select the file you want and press
the menu button on your remote to sort, copy or delete the file.
![Page 3: VidOn Box Operation faq (1)](https://reader035.vdocument.in/reader035/viewer/2022080217/55c81ebebb61eb27208b45b6/html5/thumbnails/3.jpg)
6. Why won't my TV display any signal when connected to the VidOn Box?
The default setting of VidOn Box is NTSC, so when connected to a TV that only supports PAL this
problem may occur.
Please operate your box by connecting it to another display device, then in VidOn Media Center, go
to “Settings” -> “Display” and change the output mode to 25/50 hz.
![Page 4: VidOn Box Operation faq (1)](https://reader035.vdocument.in/reader035/viewer/2022080217/55c81ebebb61eb27208b45b6/html5/thumbnails/4.jpg)
7. How can I clean the VidOn Box’s memory?
1) In VidOn Media Center, go to “Settings” -> ”Advanced” -> ”Storage” to check your current
storage usage
![Page 5: VidOn Box Operation faq (1)](https://reader035.vdocument.in/reader035/viewer/2022080217/55c81ebebb61eb27208b45b6/html5/thumbnails/5.jpg)
2) Check which type of files use most of the space.
![Page 6: VidOn Box Operation faq (1)](https://reader035.vdocument.in/reader035/viewer/2022080217/55c81ebebb61eb27208b45b6/html5/thumbnails/6.jpg)
3) Then go to “Settings”-> ”Advanced”-> “Apps” to clean the cache of apps using the most memory.
4) In the VidOn Media Center, go to “My App” -> “FileManager” -> ”Local Memory” ->
“Download” to remove .apk files after they have already been installed.
![Page 7: VidOn Box Operation faq (1)](https://reader035.vdocument.in/reader035/viewer/2022080217/55c81ebebb61eb27208b45b6/html5/thumbnails/7.jpg)
5) You may also install a memory management app to help clean up the internal memory.