ria view ria inspection 18-12-19.pdf/files/ocea... · 6 arrangements for residents & visitors...

RIA Internal

Inspection Report

Centre:

Ocean View

Accommodation

Centre

RIA Inspector:

Conor Mulvihill

Date of Inspection:

18th December 2018

Time of Arrival &

Departure:

10.00am – 15.00pm

Part 1 General Information on Services

Internal Inspection Report Centre: Ocean View Accommodation Centre

Date of Inspection: 18th of December 2018

1. CENTRE DETAILS

Name and address of Centre

Ocean View House, The Esplanade,

Tramore, Co Waterford

Contractor Daniel Moore

Manager Shirley Moore

Who deputises for manager in his/her

absence?

Give Job Title only

Manager/Chef/ Assistant manager

Telephone Number (051) 381358

Current Contracted Capacity 100

Current Occupancy (today) 102

Current Centre Profile (e.g., singles, families etc.) Families, Single Males & Females

HSE Area South East

Public Health Nurse Michelle Gleeson

DSP / CWO name Nicola Cuddihy/Maureen Bennett

Environmental Health Officer name Paddy O Dowd

Local Fire Officer Name Noel Burns

Local Fire Station Pond Road, Tramore

Is the Centre certified by any Quality Management System

(i.e. Q Mark, ISO)?:

Yes No

If yes, please give details: N/A

What was the date of the last certification? N/A

Have you a copy of the Certification Yes No

2. Please provide a copy of the following

Check List

Official Register

Menu Cycle

Staffing Lists as follows:

1. Full list of staff employed at the centre (indicating Names, Titles,

Roles, etc.,)

2. Indicate who is on duty at time of inspection (today)

3. a separate list of Designated Liaison Persons (child protection)

3 GENERAL SECURITY & EMERGENCY DETAILS

Is 24 hour supervision provided? (Y/N) Yes No

Give details of roster hours 8:00pm to 8:00am

Is security provided by external company? (Y/N) Yes No

If yes, give name of company:

Does the centre have CCTV? (Y/N) Yes No

Is a list of emergency numbers available in the

Manager’s office?

Yes No

Does the list include the following numbers? (Y/N)

Local Garda station 24 hr number

Local hospital

Local fire station

Duty Social Work Team

Out of hours GP Service

RIA out of hours number

Yes No

Also available in Reception and

Kitchen.

If no, give details:

Are first aid kits available? (Y/N) Yes No

Where and how many? 2 ( 1 x Office and 1 x Kitchen)

Who is responsible for first aid restocking?

Job title only (not name) of person responsible:

General manager

Is there a defibrillator in the centre?

How many staff been trained to use it?

Yes No

4 HEATING ARRANGEMENTS

What type of heating is used in the centre? Oil fired central heating

Do residents have control of the heating in their own

bedroom?

Yes No

Yes, in about 50% of rooms. The rest of the

rooms are operated by staff at different

times and are weather dependent.

If no, what arrangements are in place? Heating put on as requested.

What are the heating ‘ON’ times? Residents can turn on the heating in the

communal rooms as they require.

5 HOUSE RULES

Are residents provided with a copy of the House

Rules on arrival?

Yes No

How does centre management explain house rules

to residents on arrival? All residents are given a copy on

arrival.

6 ARRANGEMENTS FOR RESIDENTS & VISITORS (keys / storage / toiletries)

Are residents issued with key for their bedroom?(Yes/No) Yes No

Are residents issued with key for main door? (Yes/No) Yes No

If no, give details Bell on front door for use after 10pm.

Are there procedures to allow residents to receive

visitors? (Give details) Residents can receive visitors in the

lounge and recreation areas only.

Outline visiting times : 10am to 10pm

In what areas are visitors allowed in the centre? Front lounge and recreation area.

Any other relevant information: Children should be accompanied by an

adult

Is there a facility for storage of residents’ valuables*?

(Give details.) (* Storage is at resident’s own risk) There is a safe provided which is rarely

used.

What toiletries are provided to residents on arrival? Soap, shampoo, toothpaste, toilet roll

What arrangements are in place to replenish these

items? Weekly for toilet roll / washing tablets

and monthly for everything else.

7 ARRANGEMENTS FOR MAINTENANCE

Does the centre have a written procedure in place

for residents to report maintenance issues? (Yes/No)

Yes No

Is there a maintenance day book? (Yes/No) Yes No

Describe the maintenance procedure at the centre:

Residents report maintenance issues and a time that is suitable for the resident /

maintenance man is arranged. There is a maintenance log kept in the centre.

8 CHILD PROTECTION

Are measures in place to inform staff and visitors of RIA’s

Child Protection Policy? (Give details)

Yes, the policy is on the notice board

Are visitors asked to sign a declaration agreeing to

adhere to the child protection policy?

Yes, visitors must sign in at reception stating

that they agree and adhere to the Child

Protection Policy.

Where is declaration held? Reception desk

Is there a sign in book for visitors? Where? Yes – at reception.

Are there notices on public display giving name and

contact details of Designated Liaison Person? Where?

Yes - at reception.

Have Designated Liaison Persons received HSE training? Yes

Are notices prominently displayed regarding parental

supervision of children? Where?

Yes, in the reception and recreational rooms.

9 FOOD SAFETY

Has a HACCP system been implemented? (Yes/No) Yes No

Have the premises been inspected by an Environmental

Health Officer? (Yes/No)

Yes No

Date of last visit of Environmental Health Officer: 14/11/2017

10 NUTRITION / SCHOOL LUNCHES / BABY FORMULA (general arrangements) – N/A

Are residents consulted regarding menu /

dietary requests? (Give details.)

Yes, residents are consulted on a

weekly/daily basis.

Provide details opposite:

Which of the following are provided for school

children’s packed lunches:

Sandwich? What sandwich fillings are

available: Cheese? Ham? Chicken?

Tuna? Jam? Other?

Drinks? Juice? Water?

Yogurt?

Fruit?

Other

As attached

Please also provide details of the

system for distribution of school

lunches:

Evening meal for some items -

breakfast for perishables.

Is infant formula kept out of public view? Yes

What arrangements are in place for

distribution of infant formula? Every Monday 5:00-8:00pm

11 ARRANGEMENTS FOR REFRESHMENTS / MEALS OUTSIDE NORMAL MEAL TIMES

Are tea / coffee / drinking water / snacks etc.

available outside mealtimes? Yes No

What food/snacks are available after hours or when

kitchen is closed? Bread, cereal, tea, coffee, hot chocolate

Where are the snacks located and how are they

accessed? Dining room

Are meals available for residents who arrive late?

(Give details.) Yes No

Yes, if informed by resident.

Are meals available for new arrivals? (Give details)

Yes, if informed by RIA.

Are packed lunches available for residents

travelling to Dublin on official business? (Give details)

Yes No

If the inspection takes place during Ramadan this

section must be completed.

What arrangements are in place to facilitate

residents observing a fast during Ramadan?

Food kept and chilled until residents ready in the

evening.

Food also supplied to residents for cooking

themselves in the residents kitchen.

12 FACILITIES FOR FEEDING BABIES – N/A

Are the following available? Yes/No

Access to drinking water (for breastfeeding mothers

/ for preparation of infant formula) Yes No

Sterilisers Yes No

Kettles Yes No

Fridge (for bottles of EBM* / formula) *Expressed

Breast Milk Yes No

Bottle Warmer Yes No

Microwave Yes No

Are these facilities available 24 hours a day Yes No

Is there a dedicated room provided?

Where?

Yes No

Dining room

13 INDOOR FACILITIES

Are the following are available to residents? Yes/No

Computers with Internet access Yes No

WIFI Yes No

DVD player Yes No

Computer Games Yes No

Snooker Table Yes No

Pool Table Yes No

Table Tennis Table Yes No

Board Games Yes No

Newspapers Yes No

Books Yes No

Toys / games for children Yes No

Other

Give details of any other arrangement or other

comments:

14 TRANSPORT ARRANGEMENTS

Is there a bus service provided?

(Yes/No):

Yes No

Where does the service go to? Waterford City

What is the frequency of the service? (List time table opposite)

Twice weekly on Tuesdays 10am and

Friday 11.30

15 TV SYSTEM Is there a specific TV system in place?

(give details)

Yes No

All rooms – 9 channels

An average, how many TV channels are

provided to residents? 9

Are residents allowed to erect satellite

dishes?

New system in place for residents to

access Sky TV with their own Sky box

16 LAUNDRY FACILITIES (General Arrangements) Are Laundry facilities available in the centre? (Y/N) Yes No

If No, what service is provided?

Who launders towels and bedlinen?

(e.g., residents, staff, other, etc) Towels and bedlinen washed in the

industrial laundry.

What procedures are in place for the exchange of

towels and bed linen at the centre? On a weekly basis, or as required.

What procedures are in place for ironing boards

and irons? Available freely - some residents have their

own iron.

How is washing powder / tablets supplied? Every Monday

Are there specific arrangements for access to the

laundry (give details): Available 24 hours.

17 CLEANING (General Arrangements) Are there cleaning materials and equipment

provided by management for residents?

Yes No

What cleaning equipment is available to

residents?

Mops, buckets, vacuum cleaners,

rubbish bags, CIF, cleaning cloths.

What is the procedure for residents to access

vacuum cleaners, brushes & other cleaning

equipment?

Available freely - some residents

have their own.

What arrangements are in place if rooms are

not cleaned sufficiently by residents?

Manager talks with resident and

then housekeeping staff will assist,

if necessary.

PART 2

Room by Room Inspection

Centre: Ocean View Accommodation Centre Date of Inspection: 18th December 2018

Section A- Administration / Communal areas

17 Have you seen the following?

Location of display

Up to date House Rules Notice board

Complaint Forms Reception / Office

Accident/ Incident procedure Yes, recorded in a day book in the manager’s office

HSE Breastfeeding Posters (if applicable)

Reception

Designated Liaison Person details (Child Protection)

Notice board

Supervision of children notice Reception / Notice board

Gym Notices (Child Safety – if applicable) N/A

IOM Voluntary Return Posters Noticeboard Anti Human-Trafficking Posters Noticeboard ‘NO to Violence & Harassment’ Posters Noticeboard

18 Staff Awareness

Did you see the RIA Code of Practice*?

Are all staff aware of RIA Code & House Rules?

How are staff made aware of RIA Code & House Rules? All staff read the Code and sign off on it. New code of practice received from RIA, given to staff and awaiting feedback.

*A Code of Practice for persons working in accommodation centres

19 FIRE SAFETY You should record the last 2 entries on the fire register for each of the following sections:

19a EMERGENCY LIGHTING INSPECTION SCHEDULE

Date Inspected By (Company Name /

Position)

Comments

6/12/2018 Manager Ok 13/12/2018 Manager Ok

19b FIRE ALARM & DETECTION SYSTEM INSPECTION SCHEDULE

Date Inspected By (Company Name / Position)

OK Defect Remedial Action Taken ( Y/N)

Sign Off Y/N

17/12/2018 Manager Ok N Y

16/12/2018 Manager Ok N Y

19c FIRE FIGHTING EQUIPMENT INSPECTION SCHEDULE (Include all fire extinguishers, hose reels and fire blankets.)



Sign Off Y/N

29/11/2018 Manager 1 x pin and 1 x cable, Light bulb

Yes Y

06/12/2018 Manager OK Y y

19d FIRE EXIT DOORS / MEANS OF ESCAPE INSPECTION SCHEDULE



Sign Off Y/N

16/08/2018 Manager In order N Y

17/08/2018 Manager In order N Y

19e FIRE DRILL PROCEDURE INSPECTION SCHEDULE

Date & Time Numbers of staff involved in drill

No. of residents present /

evacuated **

Evacuation Time

Comments

25/02/2018 22.30pm

3 Staff 57/57 5 mins All ok

04/07/2018 15.25

5 Staff (72) 3 visitors and 69 residents

15.25 mins

All ok

**Both numbers must be recorded.

19f STAFF INSTRUCTION AND TRAINING (Fire Safety)

Job Description Course Instructor Duration Date All staff Extinguishers FIAI HALF DAY 17/04/13

Refresher training to be arranged for all current staff 19g FIRE EXITS, EMERGENCY LIGHTING, SMOKE ALARMS, FIRE NOTICES (in corridors & common areas)

Are fire exits clear from obstruction? YES Are they unlocked? YES Are fire exits clearly posted throughout the building?

YES

Are all fire doors kept closed? YES Comments:

Look over

Administration Area: Reception:

Is the area generally clean? Yes No

If no please give details:

Visual Check: Have you noticed any issues requiring attention? Yes No (e.g., fire exit signs, hazards, lighting, notices, décor, etc.) If yes please detail

Social Room / Tea Station (State Location): In Dining area What facilities are provided? Hot water boiler , 2 microwaves , 3 toasters, 2 fridges, milk and cereals Is the area generally clean? Yes No


Visual Check: Have you noticed any issues requiring attention? Yes No

If yes please detail: Wi-Fi provided in building

DINING AREA:

Please outline the meal times:

From To

Breakfast 8.00am 10.00am Lunch 1.00pm 1.30pm Dinner 5.00pm 5.30pm

Which is the main meal of the day: Lunch Dinner Is menu cycle available? Yes No

If no, give details of all menu options on day of inspection: Breakfast

Lunch

Dinner

Is menu cycle on display? Yes No

Does menu cycle correspond with options available? Yes No If no, ask manager for explanation and provide details: Seasonal and requests from residents. Which meal was sampled? Breakfast Lunch Dinner

Please describe the meal in detail (e.g. was it hot / cold, bland / spicy etc.) Black chickpeas curry with pillau rice, side dish hake and spiced African hen – hot and delicious

Was there a vegetarian option? (note salad and vegetables alone are not considered as vegetarian option)

Yes No

Give details of this option: Black chickpeas curry Were there ethnic dishes available? Yes No Give details of this option: Spiced African hen, jollop rice Was fresh food available for Infants? (as per HSE Infant Feeding Guidelines)

Yes No

In your opinion, does the food on offer appear to provide a good variety?

Yes No

Did inspection take place during Ramadan? Yes No If yes, please outline arrangements for provision of meals outside of normal mealtimes, Food (kept warm or chilled and collected by residents/ordered by residents, self-service optional. Certain foods are also stored and collected by residents to cook in residents kitchen if they choice to do so). Is there any damaged seating or tables in dining room? Yes No Is there enough seating for residents present to sit down and eat their lunch?

Yes No

Comments:

KITCHEN AREA: Food Safety Critical Requirements Is there a dress code for kitchen and servery staff Yes Please outline: Kitchen / Serving staff wore uniform, gloves and hat.

Has the manager shown you HACCP Certificates for chefs? Was the fridge temperature showing as being between 1 and 5°C? Did you see evidence that the fridge temperature is recorded daily? Was the freezer temperature showing as being-18°C or below? Did you see evidence that freezer temperature is recorded daily? Are dry food stuffs stored on shelving? (all dry goods should be stored off the ground)

Has it been demonstrated to you that cooked food is at a temperature above 72°C?

Is the temperature recorded for all food services (lunch & dinner) Is there a record of daily cleaning of kitchen, food service and dining areas?

Have you seen a record of periodic deep clean of all floors, under and behind cookers/fridges etc.?

Are bins with waste food covered/lidded? Are fly screens present on windows and doors into kitchen? Advised by manager that screens are due to be replaced.

Where you have not checked boxes above, please provide further details, including any specific corrective actions you may have requested:

PUBLIC TOILET (State Location): Adjacent Dining / Reception area

Number Soap Toilet Paper

Hand Towels / Dryers

Hot Water

Sanitary Bins

Staff: 1

Ladies: 1

Gents: 1 Is there a cleaning schedule displayed? Yes No Record the last time entry. Is the area clean? (provide comment) Yes No

Are all facilities working? Yes No *

Visual Check: Have you noticed any issues requiring attention? Yes* No

If No, give details:

COMMUNAL ROOM (State Location): 2 living Rooms in Main building and Boat House and a large recreation room at the front of the premises

General Seating Area Is the seating in good condition? Yes No What is the area generally used for? Looking at sport / functions/ social, table tennis, pool and supervised home work Any other comments?

OUTDOOR GROUNDS / FACILITIES Please rate the following:

Very Good Adequate Poor* Needs urgent attention*

Condition of exterior of centre

Paintwork of the centre Maintenance standard of the grounds (e.g. grass cut, walkways clear etc.)

Cleanliness of the grounds (ie., evidence of rubbish etc.)

Where you have rated * please provide details and comments:

Are there any facilities available for children outdoors? Yes No

Comments There is a green play area and the centre is adjacent to the beach. New playground under construction.

LAUNDRY ROOM

Washing Machines Dryers

Number Centre Laundry room (staffed using industrial machines) Residents laundry room

2

9

1

4

Do they appear to be in working order? Comments: 2 Dryers in resident’s laundry not working.

Bedrooms:

CLEANING (General Arrangements) How often are bedrooms inspected? Weekly Fortnightly Who cleans the bedrooms? Staff Residents (Staff if necessary How often do staff clean the bedrooms? Weekly fortnightly

Monthly Other Are there cleaning materials and equipment provided by management for residents?

Yes No

What cleaning equipment is available to residents?

Vacuum, mops, buckets, cif cleaner

What arrangements are in place if rooms are not cleaned sufficiently by residents?

Management will encourage residents to clean up room, staff will assist if necessary.

ROOM NUMBER 1 Room Profile: Room Capacity: Room Occupancy: Singles 3 3

TV Ensuite Shared Bathroom Smoke Alarm Fire Notice

Cleanliness

Very Good Adequate Poor * Needs urgent attention *

Is everything in working order? Yes No * If *, please give details:

ROOM NUMBER 2 (interconnects with Room 3) (Same family) Room Profile: Room Capacity: Room Occupancy: Family 4 2


Cleanliness


Is everything in working order? Yes No *

If *, please give details:

ROOM NUMBER 3 ( interconnects with Room 2) (Same family) Room Profile: Room Capacity: Room Occupancy: Family 2 2


Cleanliness




ROOM NUMBER 4 Room Profile: Room Capacity: Room Occupancy: Single 1 1


Cleanliness



ROOM NUMBER 5 (interconnecting with Room 7) (Same family) Room Profile: Room Capacity: Room Occupancy: Family 3 2


Cleanliness




ROOM NUMBER 7 (interconnects with Room 5 ) (Same family) Room Profile: Room Capacity: Room Occupancy: Family 3 2


Cleanliness



If *, please give details: Walls need to be painted.



Cleanliness



If *, please give details: Room is still untidy.

ROOM NUMBER 8 (interconnects with Room 6) ( same family) Room Profile: Room Capacity: Room Occupancy: Family 2 1


Cleanliness



If *, please give details: Room untidy



Cleanliness


Is everything in working order? Yes No*


ROOM NUMBER 10 (Interconnecting with Room 11 ) (Same family) Room Profile: Room Capacity: Room Occupancy: Family 3 2


Cleanliness




ROOM NUMBER 11 (interconnecting with Room 10 ) (Same family) Room Profile: Room Capacity: Room Occupancy: Family 2 1


Cleanliness


Is everything in working order? Yes No * If *, please give details: This room is used as a sitting/living room

ROOM NUMBER Room 12 & 17(interconnecting (Same family in Rooms 12 & 17) Room Profile: Room Capacity: Room Occupancy: Family 4 & 3 3 & 2


Cleanliness






Cleanliness



If *, please give details

ROOM NUMBER Room 15 (2 sides to this room which interconnects with Room 16 (Same family in Rooms 15 & 16 ) Room Profile: Room Capacity: Room Occupancy: Family 3 & 1 2 & 1


Cleanliness



If *, please give details: Ensuite: Ceiling needs slight painting.

ROOM NUMBER 16 (interconnects with Room 15) (Same family in Rooms 15 & 16) Room Profile: Room Capacity: Room Occupancy: Family 3 2


Cleanliness


Is everything in working order? Yes No* If *, please give details:

ROOM NUMBER 18 Room Profile: Room Capacity: Room Occupancy: Family 4 1


Cleanliness






Cleanliness




ROOM NUMBER 20 (interconnects with Room 19) (Same family) Room Profile: Room Capacity: Room Occupancy: Shared 4 2


Cleanliness





Cleanliness





Cleanliness



ROOM NUMBER 23 Room Profile: Room Capacity: Room Occupancy: vacant 3 2


Cleanliness


Is everything in working order? Yes No * If *, please give details: Ensuite:



Cleanliness



ROOM NUMBER 25 (interconnects with Room 26) (Rooms 25 & 26 shared by same family) Room Profile: Room Capacity: Room Occupancy: Family 2 2


Cleanliness




ROOM NUMBER 26 (interconnects with Room 25)(Rooms 25 & 26 shared by same family)

Room Profile: Room Capacity: Room Occupancy: Family 2 2


Cleanliness



ROOM NUMBER 27

Room Profile: Room Capacity: Room Occupancy: Singles 3 2


Cleanliness



If *, please give details: Wall in bathroom near the window needs slight painting

ROOM NUMBER 28

Room Profile: Room Capacity: Room Occupancy: Family 3 2


Cleanliness





Cleanliness




ROOM NUMBER 30

Room Profile: Room Capacity: Room Occupancy: Couple 2 2


Cleanliness




ROOM NUMBER 31 (interconnects with Room 32) ( Same family in 31 & 32) Room Profile: Room Capacity: Room Occupancy: Family 3 2


Cleanliness


Is everything in working order? Yes No* If *, please give details: Toilet seat needs to be replaced and window needs to be cleaned

ROOM NUMBER 32 (interconnects with Room 31) (Same family in 31 & 32) Room Profile: Room Capacity: Room Occupancy: Family 2 1


Cleanliness


Is everything in working order? Yes No* If *, please give details: Bathroom could be cleaner



Cleanliness



If *, please give details: Bathroom walls need to be painted



Cleanliness



If *, please give details: Ensuite:

ROOM NUMBER 35 Room Profile: Room Capacity: Room Occupancy: Shared 2 2


Cleanliness



If *, please give details: Handle for window is broken, Curtain torn in main bedroom area



Cleanliness



Residents Kitchen

What facilities are provided? 2 workstations / cooker, sink

Is the area generally clean? Yes No


Visual Check: Have you noticed any issues requiring attention? Yes No

If yes please detail:



Cleanliness





Cleanliness



If *, please give details: Window in bathroom slightly dirty, bathroom needs slight painting



Cleanliness




ROOM NUMBER 41 (2 rooms) Room Profile: Room Capacity: Room Occupancy: Family 4 4


Cleanliness




ROOM NUMBER 50, 51 & 52 (interconnecting same family) (One entrance) Room Profile: Room Capacity: Room Occupancy: Family 3 & 1 & 2 2 & 1 & 2


Cleanliness




ROOM NUMBER 53 & 54 (interconnecting same family) (One entrance)

Room Profile: Room Capacity: Room Occupancy: Family 2 &1 1 & 1


Cleanliness



If *, please give details: Socket pulled out, loose wires



Cleanliness






Cleanliness



If *, please give details: Room untidy



Cleanliness




ROOM NUMBER 64-65 (interconnecting same family) (One entrance)

Room Profile: Room Capacity: Room Occupancy: Family 3 & 1 2 & 1


Cleanliness







Cleanliness







Cleanliness



General Representations

If you were approached by any residents regarding general issues while in the centre please outline the details below: One resident spoke to me and told me that she would share her room with another resident.

If you were approached by any members of staff regarding general issues while in the centre please outline the details below: No

If you were approached by any other persons regarding general issues while in the centre please outline the details below: No

Please ensure that no personal information or information that could lead to the identification of an individual is recorded in this section. Personal representations should be recorded in Part 3.

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