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© 2003, 2006 by Dana Mediation, Inc. All rights reserved. Welcome to . . . Managing Workplace Conflict The Managing Differences Seminar ™ Core Competencies for Prevention and Early Resolution of Workplace Conflict Core component of the MTI Training System 1

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Page 1: View sample slides

© 2003, 2006 by Dana Mediation, Inc. All rights reserved.

Welcome to . . .

Managing Workplace ConflictThe Managing Differences Seminar ™Core Competencies for Prevention and Early Resolution of Workplace Conflict

Core component of the MTI Training System

1

Page 2: View sample slides

© 2003, 2006 by Dana Mediation, Inc. All rights reserved.

Page 3: View sample slides

© 2003, 2006 by Dana Mediation, Inc. All rights reserved.

Page 4: View sample slides

© 2003, 2006 by Dana Mediation, Inc. All rights reserved.

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© 2003, 2006 by Dana Mediation, Inc. All rights reserved.

Step 1: Benchmark ~ Assess the problem

Step 2: Train ~ Establish the core competencies

Step 3: Coach ~ Support the learning

Step 4: Enable ~ Remove the obstacles

Step 5: Expertize ~ Train in-house experts

Step 6: Systematize ~ Design your ADR system

Step 7: Reassess ~ Compare to benchmarks

The MTI Training SystemA cafeteria plan for strategic conflict management

Page 6: View sample slides

© 2003, 2006 by Dana Mediation, Inc. All rights reserved.

Step 1: Benchmark ~ Assess the problem

Step 2: Train ~ Establish the core competencies

Step 3: Coach ~ Support the learning

Step 4: Enable ~ Remove the obstacles

Step 5: Expertize ~ Train in-house experts

Step 6: Systematize ~ Design your ADR system

Step 7: Reassess ~ Compare to benchmarks

The MTI Training SystemA cafeteria plan for strategic conflict management

Page 7: View sample slides

© 2003, 2006 by Dana Mediation, Inc. All rights reserved.

Step 2: Train ~ Establish the core competencies

The MTI Training SystemA cafeteria plan for strategic conflict management

Module 1: Necessary Knowledge

Your mental map for effective action

Module 2: Successful Conflict Conversations

A core workplace competency: Self Mediation

Module 3: Third-party Resolutions

A core leadership competency: Managerial Mediation

Page 8: View sample slides

© 2003, 2006 by Dana Mediation, Inc. All rights reserved.

Step 2: Train ~ Establish the core competencies

The MTI Training SystemA cafeteria plan for strategic conflict management

Module 1: Necessary Knowledge

Your mental map for effective action

Module 2: Successful Conflict Conversations

A core workplace competency: Self Mediation

Module 3: Third-party Resolutions

A core leadership competency: Managerial Mediation

Page 9: View sample slides

© 2003, 2006 by Dana Mediation, Inc. All rights reserved.

Goals2

Necessary

Knowledge

1. To learn to think strategically about conflict, rather than react blindly to it.

2. To create a mental map for using the communication tools you will learn in Module 2 and/or 3.

What is conflict?

A condition between people • who are task interdependent, and• where one or both feel angry, and• find fault with the other, and • use behaviors that cause a business problem.

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© 2003, 2006 by Dana Mediation, Inc. All rights reserved.

Topic Outline4

Necessary

Knowledge 1. The big pictureThe three conflict management systemsThe universal structure of conflictProfessional and self-help mediation

2. Beyond common sense: The nature of conflictDiscovering our Wrong ReflexesThe Retaliatory CycleVideo: Seeing the cycle, defining conflict, recognizing its costsLevels of conflict

3. Why mediation works: The magic within the methodThe Conciliatory CycleThe Conflict MountainThe Forces toward HarmonyA Paradigm Shift

4. Preparing to take actionSuccessful Conflict Conversations (Module 2): Self MediationThird Party Resolutions (Module 3): Managerial Mediation

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© 2003, 2006 by Dana Mediation, Inc. All rights reserved.

The Three Conflict Management SystemsNecessary

Knowledge

The big picture

The tip of the iceberg

Atlantic Ocean near Newfoundland

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© 2003, 2006 by Dana Mediation, Inc. All rights reserved.

Formal systemGrievance / ADR / experts / legal

The Three Conflict Management SystemsNecessary

Knowledge

The big picture

The “tip of the iceberg”

Automatic systemEveryday conflict management and prevention using ordinary social skills

Informal systemSelf-help mediation tools for prevention and early resolution: Managerial Mediation Self Mediation Preventive Mediation

CONFLICTS

4

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© 2003, 2006 by Dana Mediation, Inc. All rights reserved.

Professional and Self-help MediationNecessary

Knowledge

The big picture

6

Professional mediation• Expert skills required• Complex disputes• Extensive training (40 hours minimum)

Managerial mediation• Fewer skills required• Simple workplace conflicts• Less training (7-11 hours)

Self mediation• Fewer skills required• Interpersonal conflicts• No third party• Less training (7 hours)

Preventive mediation• No new skills required• No disputes (conflict prevention)• No off-line mediation event• No additional training (10 minutes)

The core skills, knowledge, and intervention techniques are nested within the outer mediation methods.

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© 2003, 2006 by Dana Mediation, Inc. All rights reserved.

Thank you for viewing the first few slides of the Managing Differences Seminar Series.

Consider attending an upcoming Certification Conference in Managing Workplace Conflict.

Click to visit the conference home page

Or, become certified without traveling:

Online Trainer Certification

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