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© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
Welcome to . . .
Managing Workplace ConflictThe Managing Differences Seminar ™Core Competencies for Prevention and Early Resolution of Workplace Conflict
Core component of the MTI Training System
1
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
Step 1: Benchmark ~ Assess the problem
Step 2: Train ~ Establish the core competencies
Step 3: Coach ~ Support the learning
Step 4: Enable ~ Remove the obstacles
Step 5: Expertize ~ Train in-house experts
Step 6: Systematize ~ Design your ADR system
Step 7: Reassess ~ Compare to benchmarks
The MTI Training SystemA cafeteria plan for strategic conflict management
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
Step 1: Benchmark ~ Assess the problem
Step 2: Train ~ Establish the core competencies
Step 3: Coach ~ Support the learning
Step 4: Enable ~ Remove the obstacles
Step 5: Expertize ~ Train in-house experts
Step 6: Systematize ~ Design your ADR system
Step 7: Reassess ~ Compare to benchmarks
The MTI Training SystemA cafeteria plan for strategic conflict management
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
Step 2: Train ~ Establish the core competencies
The MTI Training SystemA cafeteria plan for strategic conflict management
Module 1: Necessary Knowledge
Your mental map for effective action
Module 2: Successful Conflict Conversations
A core workplace competency: Self Mediation
Module 3: Third-party Resolutions
A core leadership competency: Managerial Mediation
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
Step 2: Train ~ Establish the core competencies
The MTI Training SystemA cafeteria plan for strategic conflict management
Module 1: Necessary Knowledge
Your mental map for effective action
Module 2: Successful Conflict Conversations
A core workplace competency: Self Mediation
Module 3: Third-party Resolutions
A core leadership competency: Managerial Mediation
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
Goals2
Necessary
Knowledge
1. To learn to think strategically about conflict, rather than react blindly to it.
2. To create a mental map for using the communication tools you will learn in Module 2 and/or 3.
What is conflict?
A condition between people • who are task interdependent, and• where one or both feel angry, and• find fault with the other, and • use behaviors that cause a business problem.
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
Topic Outline4
Necessary
Knowledge 1. The big pictureThe three conflict management systemsThe universal structure of conflictProfessional and self-help mediation
2. Beyond common sense: The nature of conflictDiscovering our Wrong ReflexesThe Retaliatory CycleVideo: Seeing the cycle, defining conflict, recognizing its costsLevels of conflict
3. Why mediation works: The magic within the methodThe Conciliatory CycleThe Conflict MountainThe Forces toward HarmonyA Paradigm Shift
4. Preparing to take actionSuccessful Conflict Conversations (Module 2): Self MediationThird Party Resolutions (Module 3): Managerial Mediation
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
The Three Conflict Management SystemsNecessary
Knowledge
The big picture
The tip of the iceberg
Atlantic Ocean near Newfoundland
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
Formal systemGrievance / ADR / experts / legal
The Three Conflict Management SystemsNecessary
Knowledge
The big picture
The “tip of the iceberg”
Automatic systemEveryday conflict management and prevention using ordinary social skills
Informal systemSelf-help mediation tools for prevention and early resolution: Managerial Mediation Self Mediation Preventive Mediation
CONFLICTS
4
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
Professional and Self-help MediationNecessary
Knowledge
The big picture
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Professional mediation• Expert skills required• Complex disputes• Extensive training (40 hours minimum)
Managerial mediation• Fewer skills required• Simple workplace conflicts• Less training (7-11 hours)
Self mediation• Fewer skills required• Interpersonal conflicts• No third party• Less training (7 hours)
Preventive mediation• No new skills required• No disputes (conflict prevention)• No off-line mediation event• No additional training (10 minutes)
The core skills, knowledge, and intervention techniques are nested within the outer mediation methods.
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
Thank you for viewing the first few slides of the Managing Differences Seminar Series.
Consider attending an upcoming Certification Conference in Managing Workplace Conflict.
Click to visit the conference home page
Or, become certified without traveling:
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