K.VijayShankar

Mobile:+91-7416664180 Online Profile: Email:vijayshankar485@gmail.com https://www.linkedin.com/in/vijay-shankar-8255368b

Career Objective

To work in a position that would enable me to keep learning continuously, to passionately utilize my educational and professional skills for innovative solutions and thus add value to the organization.

Experience Summary

Having above 1Year of work Experience in Incident Management Good knowledge of ITIL process. Knowledge of ITIL and IT Service Management best practices with Major Incident, Problem

Management, and Change Management Expertise in raising the Incidents based on Service requests. Good knowledge on ITIL Service Strategy, ServiceDesign,Service Transition,ServiceDesign and

Continual Service Improvement. Creating the Problem based on the Incident Occurrence. Expertise in raising Change Requests when required to technical team. Having ability to effectively work with support teams throughout IT to identify and implement

availability improvements. Sharing reports to the higher management regarding Incidents and Problems. Expertise in effectively working with support teams throughout IT to identify and implement

best practices in change management Checking the availability of Servers. Experience in handling critical Severity-1 incidents. Ability to multi-task and dynamically prioritize based on situation Ability to communicate effectively with Clients. Performing Escalation calls to the relevant team when required. Monitoring and management of IT systems Receiving and managing calls relating to these related to IT Systems. Having Knowledge on Microsoft Windows. Expertise Work Experience in Microsoft office Tools. Proficient in Error handling of SAP systems. Good knowledge in Software Development Life Cycle. Worked on BMC Remedy from Assigning to Resolving of the incidents based on the defined

Service Level Agreements. Monitoring the Availability of the Applications using HP BSM Topaz. Internally ITIL Certified from TCS Monitoring SAP Systems transactions and checking queues, runtime errors, canceled

jobs etc.(SAP SCM Systems, SAP APO, EM, SNC, EBW, TM, EB, GTS, Basis Transactions) Self-starter, quick learner with good inter personal and communication skills

Attended Training on Selenium(IDE,Web Driver), ITIL. Expertise on Installation of Zend server. Certified Professional in Java, MySQL from CMC. Chairing conference calls with participants including Service Managers, Technical Support teams,

Clients and Third Parties. Preparing Monthly Reports and analysis of Incidents raised. Ability to work flexible hours / shifts based on the needs of the business

Technical Skills

Languages : C, JAVA,JDBC,JSP,ITILFrameWork.

Database : MySQL, Oracle

Web Technologies : HTML,JavaScript

Server : Apache Tomcat

Tools : Eclipse, BMC Remedy, Sitescope,BSM.

Academic

2014 - Bachelor of Technology from JNTU, Hyderabad. Secured 73.67 %.

2010 - 12th from Sri Chaitanya Jr.College, Hyderabad, IPE Board. Secured 78%.

2008 - 10th from Triveni Talent School, Miyapur, SSC Board. Secured 86.6 %.

Work Experience

Organization: TATA Consultancy Services Ltd.

Roles & Responsibilities

Client: EricssonProject : EricssonIT MonitoringRole: Support ExecutiveDesignation: Contract AssigneeDomain : IT IS

Monitoring SAP Systems transactions and checking queues, runtime errors, canceled jobs etc.(SAP SCM Systems, SAP APO, EM, SNC, EBW, TM, EB, GTS, Basis Transactions)

Monitoring and management of IT systems

Handling in IncidentManagement,ProblemManagement,ChangeManagement Monitoring alerts related to file system usage and disc space issues on the servers and

contacting the application team for clearing the space if required. Raising Change Requests when required to technical team. Receiving and managing calls relating to these related to IT Systems Handling critical Severity-1 incidents Monitoring Applications availability in HP BSM Topaz and Sitescope. Also monitoring

Sitescope alerts regarding Application and Server Status. Worked on BMC Remedy from Assigning to Resolving of the incidents based on the

defined SLAs. Providing support based on ITIL concepts i.e. Incident Management and Service

Management. Designing of Site handler dashboard Installation of Zend server Worked on BMC Remedy from Assigning to Resolving of the incidents based on the defined

Service Level Agreements.

Project Description:Ericsson is Telecom Project, software and infrastructure - especially in mobility, broadband and the cloud - are enabling the communications industry and other sectors to do better business, increase efficiency, improve their users' experience and capture new opportunities. So our team has supported around 80 Applications to reduce the downtime and to prevent the end user incidents. Our team is nominated 3 times as a BEST Team.

Organization: TechMahindra(Present)

Roles & Responsibilities

Client: CIOProject : CIORole: Support ExecutiveDesignation: BUSINESS COORDINATORDomain : IT IS

Raising requests for the Client according to the requirement. Handling in IncidentManagement,ProblemManagement,ChangeManagement. Raising Change Requests when required to technical team Handling VIP users from the different Countries. Ensuring that the Incident is closed before breaching SLA. Preparing Monthly Report Regarding incidents and Problems. Receiving and managing calls relating to these related to IT Systems Handling critical Severity-1 incidents

Worked on BMC Remedy from Assigning to Resolving of the incidents based on the defined SLAs.

Providing support based on ITIL concepts i.e. Incident Management and Service Management.

Project Description:

Cio(Chief Information Office) which supports all the technical functions of clients across the

Company it does the functions like Developing the applications according to the users

Requirements.it also supports the Database of the applications. Our team basically supports

the user requirements and requests. Presently we are handling 70 Applications.

Personal Details

Father Name : Ramakrishna

Date of Birth : 26th DEC 1992

Nationality : Indian

Languages Known : Telugu, English, Hindi

Hobbies : Playing games, solving puzzles, spending with friends,

Watching cricket

Permanent Address : H-No-110b; Block-2; Phase-1; Janapriya Apartments

Miyapur, Hyderabad, Telangana-500049

Place: Hyderabad K.VIJAYSHANKAR