vinay agnani - 08 703 anuj choudhary – 08 7 nupur khanna – 08 733 sanjukta mukherjee – 08 740...
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Vinay Agnani - 08 703Anuj Choudhary – 08 7
Nupur Khanna – 08 733Sanjukta Mukherjee – 08
740Reemis Rodrigues -
08749
Operations
Finance
Research and development
Human resources
Marketing and sales
Administration and IT support
Customer services
The main functional areas
In a small business, key functions will be done by individuals
In a medium/large business, it will be done by individuals working
in functional areas or departments
• All functional areas must
link together to achieve
the overall aims and
objectives
• This means cooperation
and good
communications
Sales
Finance
Marketing
AdminIT
CS
Ops
R & DHR
Health and safety
Employee organizations
and unions
Training, development and
promotion
Working conditions
Recruitment, retention and dismissal
The main responsibilities of the human resources
function
Includes the legal rights and responsibilities of employer and employees
Concerned with money and future plans
Preparing accounts
example: invoices, management accounts,
financial accounts for shareholders and Inland
Revenue
Preparing wages and salaries
Obtaining capital and resources
example: money for expansion or to pay for
resources such as equipment and materials.
Cleaning and maintenance
Support for software applications, electronic communications and electronic transactions
Security
Health and safety
Clerical work, eg mail, record keeping
The role of administration and ICT function
Concerned with the main business activities
Obtains and converts resources of the business into
goods/services, i.e.
Buildings and land
Equipment
People
Materials
Both are concerned with customer needs
Sales Promotion
Market research
Activities include
Concerned with customer relationships
Activities include:
Providing information
Giving advice
Providing credit facilities
Delivering goods
Providing after-sales service
Concerned with developing new
goods/services and updating old ones
Activities include:
Technological developments
Scientific research
Design features
Performance of product
Relates to all functional areas:
Electronic communications (eg: email)
Data sharing (eg: databases)
Security systems (eg: virus protection)
External communications (eg: Internet)
Online support for customers (eg: order tracking)
Electronic transactions (eg: EFT)
No two businesses are the same!
Functions will vary because of:
Size and scale of business
Activities of business
Type(s) of customers
Needs of customers
Preferences of owner(s)
1. VIT
2. India Infoline
Background:
•Entrepreneur – Mr. Vishwas Deshpande
•Year – 1999
•Course – Engineering (Electronics, Computer & IT)
Stream Number of seats
Electronics 60
Computer 60
IT 60
Budget allocation for each activity ………………….. (plz include some other pts cudnt think)
Recruiting the employees
Inducting the employees
Orienting the employee
Streamlining the process of the organization
Setting the policies and guidelines
Deciding the pay and increment structure
Manpower planning
Promotional Strategies
Increasing the visibility of the college
Primary Activities : Providing education Lectures
Labs
Tutorials
Allied Activities : Examination cell
Placement cell
Re-creational cell (cultural events, sports, college magazine & trips)
Operations with university
Board of Governors
Academic Advisory Council
Systems for tracking Employee attendance
Working hours
Intranet & internet
Security Vidyalankar ERP
Founder- Nirmal Jain, CA & Cost accountant, IIM grad
His work experience
Philosophy- Opportunity is about putting 2+2 together
In 1991, financial services sector became more dynamic
CONT…
In 1994 joined hands with Motilal Oswal & Ramdev Agarwal to set up “Inquire”
Year & Half later he started his own research company “Probity research & Services Pvt Ltd”
In 99, as internet became very popular, he uploaded his research on the net(India Infoline)
CONT…
Changed business model from info services to transaction services
Building an exclusive internet based trading platform
Raised money from angel investors, VC’s, & friends
In 2003, started the trading terminal
FinanceHRTechnologyR&D
It’s a game of probabilities. You have to be sporting.. However
good you may be, you may get out for a duck
What you do” is not so important, “how you do it” is what matters