virginia power "services on a shoestring: delivering memorable service without breaking the...

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SERVICES ON A SHOESTRING Managing Resources in Challenging Times Virginia Power Resources & eLearning Manager Bridgwater FE College Academic & Research Libraries Group Conference June 2012

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Page 1: Virginia Power "Services on a shoestring: delivering memorable service without breaking the bank"

SERVICES ON A SHOESTRINGManaging Resources in

Challenging Times

Virginia PowerResources & eLearning Manager

Bridgwater FE College

Academic & Research Libraries Group Conference June 2012

Page 2: Virginia Power "Services on a shoestring: delivering memorable service without breaking the bank"
Page 3: Virginia Power "Services on a shoestring: delivering memorable service without breaking the bank"

WE ARE FACING:

Cut in budgets

Cut in staff

Doing more with less

Non-statutory offer

Making efficiencies

Sourcing extra funding

Need to demonstrate impact/visibility

Adding value/relevance

Re-evaluate what we do

Page 4: Virginia Power "Services on a shoestring: delivering memorable service without breaking the bank"
Page 5: Virginia Power "Services on a shoestring: delivering memorable service without breaking the bank"
Page 6: Virginia Power "Services on a shoestring: delivering memorable service without breaking the bank"

RECRUITMENTWorking with feeder schools – Year 9/10 sessions, marketing, ILT discussions, Academy developments, specialist schools, open days and evenings (out in the Schools or Departments)Ensuring that IAG and Admissions & Enrolments know of ‘offer’Understanding the local strategic plan for businessKnowledge of the WBL agenda and workforce needs

INITIAL ASSESSMENTInstrumental in BKSB online assessmentsDeveloping knowledge of Functional Skills and support for tutorsProviding study guides and resources for learners to support FS

INDUCTIONInformation on LR services available through introductory letter sent to students or available on the induction web pagesProvide a comprehensive LR inductionUnderstand and encourage development of the tutorial induction processExtend the reach of the LR induction – not a one-hit wonder!

Page 7: Virginia Power "Services on a shoestring: delivering memorable service without breaking the bank"
Page 8: Virginia Power "Services on a shoestring: delivering memorable service without breaking the bank"

PLANNING AND RESOURCESGet fully involved with curriculum planning at EVERY stageLead from the front with the development of eLearning materialsWork on and with the ILT teamExplore and assess resources – VLE, e-Readers, online, booksSeek out and champion the latest resources and delivery methods

TEACHING AND LEARNINGProvide enrichment activitiesSupport Theme Weeks and Tutorial Times, Learning at Work dayGet involved with Equality & Diversity and Safeguarding committeesDevelop online solutions

CURRICULUM GOOD PRACTICEBe at the heart of CPD and Quality programmes and processesSeek out opportunities to share your expertise and collaborate with othersDemonstrate difference – support ILT projects and ensure LR focusBe in the areas you are needed not just where you physically areFerret out Funding!

Page 9: Virginia Power "Services on a shoestring: delivering memorable service without breaking the bank"
Page 10: Virginia Power "Services on a shoestring: delivering memorable service without breaking the bank"

LEARNER SUPPORTTake a lead on e-Safety and e-ResponsibilitySupport learners with digital, information and learning literaciesShowcase accessibility & inclusion in your servicesWork with your SU – get them to be your advocates!Champion the Gifted & Talented – showcase work

ASSESSMENTProvide support for e-portfolios for staff and studentsUnderstand assessment and marking schemes and specificationsChampion the development of mobile learning and assessment

REVIEWING LEARNER’S PROGRESSSupport reflective practice Support behaviour managementEvaluate your information skills sessionsGet to grips with Inspiring Learning for All as a method of assessment

Page 11: Virginia Power "Services on a shoestring: delivering memorable service without breaking the bank"
Page 12: Virginia Power "Services on a shoestring: delivering memorable service without breaking the bank"

RETENTIONSupport retention improvement strategies – Every Student Counts!Assistive technologyListening

ACHIEVEMENTCelebrate successUse Every Child Matters as a benchmark for service deliveryEvaluate LR contribution to the achievements

PROGRESSIONProvide an online VLE course for CareersProvide Destinations information to encourage the next studentsDevelop close links with MarketingInsights @ Bridgwater

Page 13: Virginia Power "Services on a shoestring: delivering memorable service without breaking the bank"
Page 14: Virginia Power "Services on a shoestring: delivering memorable service without breaking the bank"

Thank You

Virginia Power

[email protected]

07773 773228