virtual affairs - moving finance forward hf january 2017 meetup
TRANSCRIPT
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MOVING FINANCE FORWARD
13-01-2017@VirtualAffairs
www.virtual-affairs.com
@EnricoPruis
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WE NOW LIVE IN A SERVICE EXPERIENCE WORLD
shifthappens
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WE ARE LIVING IN A DIFFERENT ERA
Products1970s
Products+Services1990s
CustomerCentric2000s
RelationshipCentricToday
Productpush Serviceexperience
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WE ARE LIVING IN A DIFFERENT ERA
Products1970s
Products+Services1990s
CustomerCentric2000s
RelationshipCentricToday
Productpush Serviceexperience
TECHNOLOGY ENABLED
Omni-channel
Analytics
IoT
Cloud services
Blockchain
Big data
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EUR 1.600.000.000,- invested in Insurance startups in 2015
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THIS WORLD IS PUTTING CONTROL DIRECTLY INTO PEOPLE’S HANDS
Niche digital brands are beginning to disrupt
insurance
1.6 bnInvested in
insurance start-ups in 2015.
(Cbinsights 2015)
Customers demand
total control
25bn connected devices by 2020
Brands that win disrupt categories
by engaging customer
Yet we still have an old world approach that provides solutions to customers on our own terms
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WE DELIVER THIS SERVICE EXPERIENCE
75% shorter time to market
Marketer in control
Significantly improved conversion
+Anintegratedfront-endsolution
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Life Events
WE NOW LIVE IN A SERVICE EXPERIENCE WORLD
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Use widely known UI components to get certain questions answered more easily.
WE NOW LIVE IN A SERVICE EXPERIENCE WORLD
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©2015SitecoreCorporationA/S.Allrightsreserved.Sitecore®andOwntheExperience®areregisteredtrademarksofSitecore CorporationA/S.Allotherbrandandproductnamesarethepropertyoftheirrespectiveowners.
Resultsachieved:• Acceleratedtimetomarketby70%• 19funnelsdevelopedandintegratedwithin1year• Improvedoverallcustomerexperience• Significanthigherconversionrates
"Inthepast,IalwayshadtowaittwotothreemonthstogetsupportfrommyITdepartment.Now,wecanbeincontrolonourown.”MichielPoppen,DirectorMarketing&Communications,UMG
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ü Website,portal,app,funnelintegrated:Allsitecorefeaturesleveraged,marketerincontrol
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Personalizationbasedoncontextandsituation
• VIP• Typeofinsuredpersons• CorrespondenceDigitaland
Nondigital• Missinginfo• Age• Products(alsoinactive
products)• Packagediscount• Openinvoicesyes/no• Hasdamagesyes/no• Advisororcustomer
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MOVING FINANCE FORWARD
Continuetheconversation?@EnricoPruisDownloadourwhitepaperorsignupforademoonInsuranceright.com
YOU NOW LIVE IN A SERVICE EXPERIENCE WORLD
WE DELIVER THE SERVICE EXPERIENCE