Virtual Business ChallengeRETAIL ENVIRONMENT

Staffing, Selling & Customer Service

The hiring and managing of employees is a crucial part of

a store’s success.

By the end of this unit, you will…•Learn how to determine the correct number of employees•Understand the characteristics of a good employee•Explain how to evaluate potential employees•Learn the steps to hire employees•Review the laws that apply to employees

Staffing1. How do companies determine staffing levels?

2. What are the effects of understaffing and overstaffing?

3. What are eight qualities that make good employees?

4. What are some steps you can take to make to evaluate potential employees?

5. What are three laws that help protect workers?