virtual insurance apprenticeship program
TRANSCRIPT
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Virtual Insurance Apprenticeship
Program
Presented to:
Insurance Carriers
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We are a social enterprise that creates meaningful work for skilled and talented people with employment challenges: Veterans, disabled veterans, people with disabilities, and people living in geographically-challenged areas.
Who is Pearl Interactive Network?
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What We DoEstablished in 2004, Pearl Interactive Network, Inc. (Pearl) is a social enterprise that provides project management, virtual & on-site staffing and sourcing services.The staffing services we provide include:
• Customer Service• Back Office Support• First Report of Notice
We currently staff 450 employees located in 23 states.
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Our StrengthsSenior Team with 110 Years of Collective Expertise
Merry Korn- CEO and FounderOver 30 years of business management and marketing background. Positioned company as a niche staffing and project management firm.
Diane Schrimpf-Vice President Operations
35 years of operations and project management experience. Tenured with New York Life, Medical Mutual, and American Health.
Todd Scully- Project Manager25-year contact center management experience with AT&T, ComCast and DIRECTV clients. Managed virtual and onsite locations.
Tarah Ziogas- Director of Recruiting20 years of recruiting and human resource expertise, spanning industries including mortgage banking, IT, non-profit, and Fortune 500 companies.
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Our Strengths• Outstanding commitment to quality
• Quality leader among 13 call center operations• Best CSAT Surveys• Quality Performance Score - 95% (Target is
90%)• 100% Training Pass Rate
• Implemented process improvements resulting in higher:• Retention rates• Customer satisfaction• Employee recognition• Training outcomes
• Virtual Insurance Apprenticeship Model
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Our clients/partnersInsurance Non-profits Pharmaceuticals Federal contractors Government agencies
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LINKING EDUCATION TO 100% EMPLOYMENTAnd
A SOCIAL MISSION
Groundbreaking Model
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Insurance education
On-the-job training
MODEL
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Components
• On-the-job training• An insurance company would dedicate 30 seats for entry-level
contact center services such as First Report of Notice (FRON)
• Social mission• Pearl would provide niche workforce of skilled and talented:
• Veterans • Military spouses• Disabled veterans• People with disabilities• People living in geographically-challenged areas• Dislocated workers
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Components
Education• Niche workforce enrolls in Ohio Dominican University’s insurance
certification program
Financial Driver for Students• Funding sources pay insurance certification cost of $6,000/student
Funding Sources• Department of Veterans Affairs• Ohio Job & Family Services• Opportunities for Ohioans with Disabilities
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Experienced insurance customer service representative with insurance certification (CRIM) from ODU
Outcome
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Potential Career Progressions
Underwriting Assistant12-18 Months $35,000 - $40,000
Customer Service Level I/II0-18 Months $23,000 - $32,000
Claims Trainee9-12 Months $36,000 - $42,000
Insurance Agent/Sales Rep1-2 Years $30,000 - $45,000
Sr. Insurance Agent/Sales Rep3+ Years $50,000 - $75,000+
Inside Adjuster1-3+ Years $45,000 - $50,000+
Underwriter 1/II2-5+ Years $45,000 - $60,000+
Customer Service Supervisor2-5 Years $35,000 - $50,000+
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Benefits to Insurance Companies
Financial • Expands workforce with no
investment for bricks and mortar• Variable expense while Pearl
employees• Access to workforce with proven high
retention - between 2.7 and 3.2 years
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Benefits to Insurance Companies
Insurance Community Visibility• Marketing distinction in highly
competitive insurance market• Corporate social responsibility
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Benefits to Insurance CompaniesWorkforce Delivered• Insurance Certificate (CIRM) achieved at no cost to
company• Experienced customer service agents• Insurance career-minded individuals
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Case Study - Amy• Stationed in Guam, Hawaii, Pensacola• Hospital Corpsman• Prevention Medical Technician• Masters, health care management• 17 years of administrative work• Three children: 6, 9, & 11• Military spouse - Husband deployed to
Afghanistan• 2004 Navy Achievement Medal• Separated from active duty in 2006
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Why Our Niche Workforce*
• Leadership and maturity• Resilience and perseverance• Goal- and team-oriented• Respect for rules and procedures• 88% Employee retention• 59% Eliminated cost of training new
employees• 52% Increased employee attendance
* According to 2-year study of 1,200 employers, conducted by JAN and University of Iowa
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Who We Are
Awards & Recognition
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Win + Win + WinPearl’s niche workforce + Ohio Dominican
University+ Insurance industry
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Work with us
Pearl Interactive Network, Inc.1105 Schrock Road, Suite 107
Columbus, OH 43229
Merry Korn Wendi Miller(614) 556-4459 (614) [email protected] [email protected]
Pinsourcing.com