virtual teamm

7/29/2019 Virtual teamm

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Team Effectiveness

with Virtual TeamsASQ Leadership Institute

May 16, 2009Holly Duckworth

Region 7, DirectorComing together is a beginning.

Keeping together is progress.

Working together is success.

Henry Ford


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Virtual Team - Definition

A group of people working toward a

common goal, interdependently, and

with computer technology, acrossgeographical boundaries.

Member Leaders???


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Virtual Teams Who, Where, When

Who

Who is on our team?

5 people is a good median

Where

Where do our team members reside?

Geographically disbursed

When More and more

Efficiency benefits

Energy benefits


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Virtual Teams Why?

Can attract and retain best experts

across geography

Can resolve traffic, location, andlogistics issues

Can take hours out of the time

commitment Others?


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Virtual Teams - Difficulties

Mistrust

Miscommunication

Lack of visibility Other work provides a distraction to

virtual team work


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Virtual Team - Remedies

Behavioral - TRUST

Commitment Trust that commitments will be honored

Competency Trust that members will be competently

responsible

Mechanical COMMUNICATION

Conversation with feedback Need for predictable, substantive feedback

Team memory

Need to share and document conversations,decisions, and actions


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Virtual Team - Behavior

Interpersonal Relationships

Procedures

Roles

Goals

Team

Development

Problem

Diagnosis


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Effectiveness Model for the Virtual

Team

Goals Commitment and CompetencyRoles Commitment and Competency

Procedures Commitment and

Competency

Interpersonal Relationships -

Commitment and Competency


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Goals

Commitment

What is our goal? Are the team memberscommitted to this end? Honestly? At what

price?

Competency

What is the expected deliverable? Timing?Who is our champion, what is the critical for

him/her? Do we have the resources for

completion?


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Roles

Commitment

Why is each person on the team? Explicitlystated? Through the duration of the project?

Competency

What is each persons role? What expertise

is brought to the team?


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Procedures

Commitment

Do we have milestones? Meeting agendas?Decision making methods? What is our

project methodology?

Competency

How frequently do we meet? What is ourmethod of documenting team memory?

Decisions? How will personal accountability

be addressed?


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Interpersonal Relationships

Commitment

How do we address missed commitments?Lack of communication? Leadership?

Initiative?

Competency

How do we resolve conflict? How do weprovide feedback on team dynamics? Team

progress? Trust issues? Commitment

issues?


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Virtual Team - Communication

Conversation with Feedback

How often?

Media?

Conversation Thread

Teleconference, net meeting

Type of feedback?

Real time Formal survey

Timing of response?

Quality and predictability not frequency


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Virtual Team - Communication

Team Memory

Technology

Sharepoint, skype, box.net, mindmeister.com Free!!

Retention

Responsibilities, media, forums, emails

Quality

Accuracy, team changes, decisions,

timeliness


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Virtual Teams Effectiveness Tools

Planning Worksheet

Team Goals and Roles

Team Procedures Feedback Worksheet

Leadership Surveys

Member Satisfaction SurveysMember Leader Peer Reviews


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Virtual Teams - References

Trust within Global Virtual Teams, by OlivierChavaren

Can Absence Make a Team Grow Stronger?, by A.Majchrzak, A. Malhotra, J. Stamps, and J. Lipnack,Harvard Business Review, Vol. 82, No. 5

Communication and Trust in Global Virtual Teams,S. Jarvenpaa, and D. Leidner, athttp://www.ascusc.org/jcmc/vol3/issue4/jarvenpaa.ht

ml The Impact of Task- and Team-Generic Teamwork

Skills Training on Team Effectiveness, by P.J.E.Aleksander, et. al., Cornell University, WorkingPaper 05-01
http://www.ascusc.org/jcmc/vol3/issue4/jarvenpaa.htmlhttp://www.ascusc.org/jcmc/vol3/issue4/jarvenpaa.htmlhttp://www.ascusc.org/jcmc/vol3/issue4/jarvenpaa.htmlhttp://www.ascusc.org/jcmc/vol3/issue4/jarvenpaa.html


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QUESTIONS ???

Thank You!

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