virtually serving the unserved
DESCRIPTION
This presentation discusses how virtual reference, and specifically Oregon's L-net service, helps patrons who either don't have or are losing/lost library service. It was last presented at the Oregon Virtual Reference Summit on June 10, 2011, in The Dalles.TRANSCRIPT
Presented by:
Virtuallyserving the unservedHow L-net helps in timesof no libraries
June 10, 2011
Matthew “Buzzy” NielsenLibrary Director
This presentation is licensed under a Creative Commons 3.0 AttributionUnited States license. http://www.creativecommons.org
Photo source: muumuulibrarian on Flickr
A vested interest
Libraries in Hood River County Close
Oregon Public BroadcastingJuly 1, 2010
“”
Hood River County, OR Library to Close,
After Residents Vote Down District
Library JournalJune 4, 2010
“
”
Locking Up an Oregon Library,
and Walking Away
The OregonianJuly 21, 2010
“
”
Photo sources: KYVL News 10, Medford Mail Tribune
But we're not the only ones
This prompts certain ... questions
What is going to happen with all the books in Hood River
County Library?
“
”
And they're not easy ones
It looks like the library here is going to close again ... so I wanted to find out
how other libraries in Oregon remain open.
“
”
Libraries are reopening
Data source: Oregon State Library
But some people never had any
Counties with unserved populations, July 2011
Data source: L-net. Unmarked counties were not recorded as unserved areas by L-net.
And those people ask questions
Questions from unservedpatrons, 2009-10
1 71
27
14
21
5
0
Normal questions, even
But they're missing a few things
Better know the unserved
OSL statistics on the un- and underserved
L-net stats (including zip codes) of the unserved.
When helping an unserved patron
Check to make surethey have library service
Refer them to resources theycan access without a library card
Use free online library resources(e.g. Multnomah's Homework Help)
Be your regular friendly librarian self!
Help is on the way
Thank you!
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