virtually serving the unserved

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Presented by: Virtually serving the unserved How L-net helps in times of no libraries June 10, 2011 Matthew “Buzzy” Nielsen Library Director This presentation is licensed under a Creative Commons 3.0 Attribution United States license. http://www.creativecommons.org

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This presentation discusses how virtual reference, and specifically Oregon's L-net service, helps patrons who either don't have or are losing/lost library service. It was last presented at the Oregon Virtual Reference Summit on June 10, 2011, in The Dalles.

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Page 1: Virtually serving the unserved

Presented by:

Virtuallyserving the unservedHow L-net helps in timesof no libraries

June 10, 2011

Matthew “Buzzy” NielsenLibrary Director

This presentation is licensed under a Creative Commons 3.0 AttributionUnited States license. http://www.creativecommons.org

Page 2: Virtually serving the unserved

Photo source: muumuulibrarian on Flickr

A vested interest

Libraries in Hood River County Close

Oregon Public BroadcastingJuly 1, 2010

“”

Hood River County, OR Library to Close,

After Residents Vote Down District

Library JournalJune 4, 2010

Locking Up an Oregon Library,

and Walking Away

The OregonianJuly 21, 2010

Page 3: Virtually serving the unserved

Photo sources: KYVL News 10, Medford Mail Tribune

But we're not the only ones

Page 4: Virtually serving the unserved

This prompts certain ... questions

What is going to happen with all the books in Hood River

County Library?

Page 5: Virtually serving the unserved

And they're not easy ones

It looks like the library here is going to close again ... so I wanted to find out

how other libraries in Oregon remain open.

Page 6: Virtually serving the unserved

Libraries are reopening

Page 7: Virtually serving the unserved

Data source: Oregon State Library

But some people never had any

Counties with unserved populations, July 2011

Page 8: Virtually serving the unserved

Data source: L-net. Unmarked counties were not recorded as unserved areas by L-net.

And those people ask questions

Questions from unservedpatrons, 2009-10

1 71

27

14

21

5

0

Page 9: Virtually serving the unserved

Normal questions, even

Page 10: Virtually serving the unserved

But they're missing a few things

Page 11: Virtually serving the unserved

Better know the unserved

OSL statistics on the un- and underserved

L-net stats (including zip codes) of the unserved.

Page 12: Virtually serving the unserved

When helping an unserved patron

Check to make surethey have library service

Refer them to resources theycan access without a library card

Use free online library resources(e.g. Multnomah's Homework Help)

Be your regular friendly librarian self!

Page 13: Virtually serving the unserved

Help is on the way

Page 14: Virtually serving the unserved

Thank you!

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ShutterScreenshot utility

LibreOfficeImpress

Presentation program

ChromiumWeb browser

Fedora LinuxOperating system

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