“Virus signature database update failed" in ESET Endpoint Security or ESET Endpoint Antivirus

ESET Remote Administrator

I. Send a Clear Client's Update Cache configuration task

1. Open the ESET Remote Administrator Console (ERAC) by double

Administrator Console icon on your Desktop, or by clicking

ESET Remote Administrator Console

2. In the Clients tab, right-click a client workstation and click

Cache.

“Virus signature database update failed" in ESET Endpoint Security or ESET Endpoint Antivirus

Send a Clear Client's Update Cache configuration task

Open the ESET Remote Administrator Console (ERAC) by double-clicking the ESET Remote

Administrator Console icon on your Desktop, or by clicking Start� All Programs

ESET Remote Administrator Console �ESET Remote Administrator Console

click a client workstation and click New Task �Clear Client's Update

“Virus signature database update failed" in ESET Endpoint

clicking the ESET Remote

All Programs� ESET����

ESET Remote Administrator Console.

Clear Client's Update

3. The Run Clear Client’s Update Cache Task

4. Select the client workstation(s) you want to send the Clear Update Cache task to in the

5. 6. Verify the details of the task in the

part II.

Run Clear Client’s Update Cache Task window will appear. Click Next

Select the client workstation(s) you want to send the Clear Update Cache task to in the

items pane, click >> and then click Next.

Verify the details of the task in the Task Report window and then click Finish

Next.

Select the client workstation(s) you want to send the Clear Update Cache task to in the All

Finish. Proceed to

II. Send an Update �ow configuration task

1. Open the ESET Remote Administrator console (ERAC) by double

Administrator Console icon on your Desktop, or by clicking

ESET Remote Administrator Console

2. In the Clients tab, right

3. The Update Now window will appear. Click

e �ow configuration task

Open the ESET Remote Administrator console (ERAC) by double-clicking the ESET Remote

Administrator Console icon on your Desktop, or by clicking Start All Programs

ESET Remote Administrator Console ESET Remote Administrator Console

tab, right-click a client workstation and then click New Task

window will appear. Click Next.

clicking the ESET Remote

All Programs ESET

Administrator Console.

New Task Update Now.

4. Select the client workstation(s) you want to send the Update Now task to in the

pane, click >> and then click

5. Verify the details of the task in the

Individual client workstations

1. Open ESET Endpoint Security or ESET Endpoint Antivirus.

2. Press F5 to access advanced setup.

3. Expand Update General

4. Click Clear.

Select the client workstation(s) you want to send the Update Now task to in the

and then click Next.

Figure 2-3

Verify the details of the task in the Task Report window and then click Finish

Individual client workstations

Open ESET Endpoint Security or ESET Endpoint Antivirus.

to access advanced setup.

General and re-enter your ESET-issued Username and Password.

Select the client workstation(s) you want to send the Update Now task to in the All items

Finish.

issued Username and Password.

5. If your client connects to the internet using a proxy server, c

Proxy tab and verify with your system administrator that you are using the correct settings.

Click OK once you are done making changes to proxy settings.

6. Click OK and then click OK

7. Click Update Update virus signature database

If your client connects to the internet using a proxy server, click Setup, select the

tab and verify with your system administrator that you are using the correct settings.

once you are done making changes to proxy settings.

OK again to exit Advanced setup.

Update virus signature database.

, select the HTTP

tab and verify with your system administrator that you are using the correct settings.

8. If you are still unable to receive virus signature database updates,

ESET product.

If you are still unable to receive virus signature database updates, uninstall and reinstall your

uninstall and reinstall your