visibility is my superpower - ignite talk - lkna14
DESCRIPTION
Learn how visibility and transparency can help you define problems and even solve them by giving you data to visualize the real problem. Sometimes, transparency can replace assumptions with information and outright solve the perception problems you face. They are great tools! Don't leave home without themTRANSCRIPT
how visibility and transparency alone can solve problems and keep you from focusing on the wrong
things
VISIBILITY IS MY SUPERPOWER
transparency is making that information available to others
visibility is having information
visibility & transparency are two sides of the same coin
like water, our minds fill the gaps… but with assumptions
allow diagnosis of the problem before determining the solution
gaining visibility turns “I feel” into “I know”
false escalation obscures true emergencies
even ambulances have a WIP limit
transparency allowed us to work together
things are gonna change ‘round here!
“A lack of transparency results in distrust and a deep sense of insecurity” - Dalai Lama
lack of transparency can also create unhappy customers
sometimes really, REALLY unhappy customers
inspect the situation to gain visibility
extreme honesty was key for me
people crave visibility, so be transparent
in the end, they had to see to believe, had to believe to trust
tweets and/or takeaways…
@everydaykanban
http://everydaykanban.com
revolutionizing management @F5 Networks &Wittified LLC
Julia Wester