1

UNIVERSITY OF PRETORIA

Visit of the Principal, Prof C de la Rey to the UP Library, 18 June 2010

2

Content

• Library Mandate• Mission, Vision, Values• Library Strategies 2006-2010• Library structure• Key strategies:

– Enable Teaching & Learning– Enable Research– e-Strategy– Community & Professional engagement– Quality Assurance & Staff development

• Strategic planning process: 2011-2015

3

Strategic framework: Mandate

The Library is responsible for the management of

academic information and knowledge,

and for leading the University in information and

knowledge innovation

We strive to be a world-class 21st century academic research library enabling the University of Pretoria to be an internationally recognised research university

The vision will be achieved by:

•    Developing a well balanced and relevant information collection

• Providing access to information in all formats nationally and

internationally

•    Taking responsibility for information literacy

•    Enabling research

• Contributing to learning and teaching excellence

• Developing and implementing e-services to enhance UP research, learning & teaching, and Library products

• Contributing to community development

We value:

• Positive energy for success

• Professional and ethical behaviour

• Diversity as an asset

Vision

Mission

Values

Vision, Mission, ValuesVision, Mission, Values

Academic excellence

UP STRATEGIC THRUSTS

Local impact

Transformation

2010201020092009200820082007200720062006

Teach Students eLiteracy & Life-long Learning Skills

Develop Research Support Strategy

Develop new Research Support Role for Information Specialists

Implement Research Support Strategy

Open Access to Scholarly Material

20102010200920092008200820072007

Enhance information literacy for academic success and lifelong learning by using an integrated

approach

LIBRARY STRATEGIESLIBRARY STRATEGIES LIBRARY STRATEGIC

AREAS

Information Collection

Information Literacy

People centered institution

Excellence in core functions

Excellence in support

functions

Sustainability

Interfaces

Sustainability

Community development

Redefine the information collection to meet the challenges of the new information environment

Strengthen the role of the Library in the facilitation of learning and teaching

Impact positively on research

Develop, implement & integrate e-services to enhance: UP research, learning & teaching, & Library products

Contribute to community development

Ensure the sustainability of the UPLS: Financial issues, Quality assurance, Physical facilities, Marketing,

Fundraising, Risk management

e-Strategy

Enable research

Learning & teaching excellence

HR

We strive to be a world-class 21st century academic research library thereby enabling the University of Pretoria to be an internationally recognized research university

VisionVision

Obtain retain and train staff with relevant competencies & attitude

Researchers

Alumni

Post graduate students

Lecturing staff

Undergraduate students

External market

DELIVERY DELIVERY CHANNELSCHANNELS

Virt

ua

l re

sea

rch

en

viro

nm

en

t

E-S

erv

ice

Re

sea

rch

sp

ace

Le

arn

ing

ce

ntr

e /

sp

ace

Ph

ysic

al s

erv

ice

CLIENT FACING CLIENT FACING DELIVERY UNITS & DELIVERY UNITS &

OPERATIONSOPERATIONS

Fac Lib : VETFac Lib : VET

Fac Lib : HEAFac Lib : HEA

Fac Lib : LAWFac Lib : LAW

Fac Lib : EDUFac Lib : EDU

Fac Lib : EMSFac Lib : EMS

Lib

rary

Tech

nic

al S

erv

ices “

Back

Offi

ce”

POLICIES & STANDARDSPOLICIES & STANDARDS

DIRECTION, PHILOSOPHY, PRIORITIESDIRECTION, PHILOSOPHY, PRIORITIES (Robert Moropa)(Robert Moropa)

IT (

Main

ten

an

ce &

Develo

pm

en

t of

Infr

astr

uctu

re)

Fac Lib : HUMFac Lib : HUM

Fac Lib : THEFac Lib : THE

Fac Lib : ENGFac Lib : ENG

Fac Lib : ScienceFac Lib : Science

Special Collections

Special Collections

eR

ES

ER

CH

& D

EV

ELO

PM

EN

T &

SER

VIC

ES

SC

HO

LA

RL

Y C

OM

MU

NIC

AT

ION

eR

ES

ER

CH

& D

EV

ELO

PM

EN

T &

SER

VIC

ES

SC

HO

LA

RL

Y C

OM

MU

NIC

AT

ION

CLIE

NT S

EG

MEN

TS

Central Circulation

Central Circulation

Learning Centre

Learning Centre

(Robert (Robert Moropa)Moropa)

(Hilda Kriel)(Hilda Kriel)

STRATEGIC HORIZONTAL DESIGNSTRATEGIC HORIZONTAL DESIGNDepartment of Library Services, University of PretoriaDepartment of Library Services, University of Pretoria

MA

RK

ETIN

G,

TR

AIN

ING

&

FU

ND

RA

ISIN

GQ

UA

LIT

Y A

SS

UR

AN

CE

MA

RK

ETIN

G,

TR

AIN

ING

&

FU

ND

RA

ISIN

GQ

UA

LIT

Y A

SS

UR

AN

CE

SU

PP

OR

T S

ER

VIC

ES

UN

ITS

: F

INA

NC

E,

HU

MA

N R

ES

OU

RC

ES

& F

AC

ILIT

IES

SU

PP

OR

T S

ER

VIC

ES

UN

ITS

: F

INA

NC

E,

HU

MA

N R

ES

OU

RC

ES

& F

AC

ILIT

IES

(Heila (Heila Pienaar)Pienaar)

(Ujala (Ujala Satgoor)Satgoor)

Mandate: Library is responsible for the management of academic information

and knowledge, and for leading the University in information and knowledge

innovation

Enable teaching & learning

e-Strategy

Community & professional engagement

Enable research

•Information literacy training (e.g. using game technology)

•Learning centre / commons

•Integration with ClickUP (web pages with full-text information resources)

•Relevant reserved information collection

•Faculty libraries with information specialists for each subject

•Relevant information collection (extensive e-resources)

•Information literacy training for postgraduates and researchers

•Enhanced research competencies

•Planned research commons

•Open access repositories

•Open mandate (UP articles)

•Digitisation & preservation

•Web 2 tools

•e-Research: research data management & VRE’s (virtual research environments)

•Carnegie African Library Leadership Academy

•Mamelodi library community outreach

•Presenting workshops on e-skills

•World Digital Library

Key strategies

Enable Teaching & Learning

8

9

Examples of services & projects that enable teaching & learning

• Anti-plagiarism campaign

• Reference pages in ClickUP

• Copyright Clearance Centre

• Library 2 tools: Library mashup page, Movies @ Merensky and Fiction Friday via blidgets

• Services to visually impaired students

• Information specialist in Spur

• Virtual Reference service and chat service (Ask-a-Librarian)

• Training:

– Orientation of First Years

– Training as part of academic courses

– Training that is done on request but does not form part of the formal curriculum

– Individual vs group training

Next

10Back

11

9644

15595

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

10000

11000

12000

13000

14000

15000

16000

17000

18000

19000

20000

2006 2010

Amount of clients trained

In 2006 information specialists provided training to 9644 clients and in 2010 they provided training to 15595 clients. In 2010 there is a 62% (5951) increase in the amount of clients that received training, compared to 2006.

Comparison between 2006 survey and 2010 survey:

Back

12

87

95

0

10

20

30

40

50

60

70

80

90

100

2006 2010

Amount of information literacy training courses

In 2006 the amount of information literacy training courses provided by information specialists formed part of 87 specific academic courses (Eg. Economics 110) and in 2010 information literacy training formed part of 95 specific academic courses. In 2010 there is only a 9% (8) increase in the amount information literacy training courses that forms part of a specific academic course, compared to 2006. However, in 2010, 125 extra information literacy training courses (That does not form part of a specific academic course) were also presented to various clients.

Comparison between 2006 survey and 2010 survey:

Back

Back

14

Enable Research

• Skilled information specialists: Workshop attended by all information specialists on the Research process

• Carnegie Grant– Research Commons– PRIMO (Discovery tool)– Research Academies

• Information specialists have office hours in some Faculties

15

e-Strategy: Why such a strategy?

• Can be seen as a high-level Innovation Strategy for any organisation

• Integrate e-Information applications within a broad framework

• Help to focus the organisation • Keep the organisation on the cutting edge of

new developments • Establish a framework for capacity e.g. staff, IT

to implement the strategy• Actually just another term for a focused

corporate Knowledge Management strategy

Objective: Creating an e-Environment for Scholarship

e-Research e-Learning

Digitisation & Preservation

Open ScholarshipRepositories

Library web

Web / Library 2

e-Resources

e-Information Strategy focus

areas

Mobile services

e-Research

Objective: to do faster, better and different interdisciplinary research

• e-Research advocacy• Virtual Research Environment (VRE) projects• Research data management initiatives

e-Research Advocacy

•Digital Curation Conference: 2008 (Pretoria)•e-Research Seminar: 2009 (Pretoria)•Digital Scholarship & Curation Conference: 2009 (Pretoria)•Digital Scholarship & Curation Conference: 2010 (Gaborone)

Van Deventer, M., Pienaar, H. 2009. Report on the 2nd African Digital Scholarship and Curation Conference. D-Lib Magazine, 15 (7/8), July / August 2009. http://www.dlib.org/dlib/july09/vandeventer/07vandeventer.html

SA Malaria researchers’ VRE components

Project management

Project management system

Proposal writing

Document management system

Generic software e.g. MS / Open Office

Real time communication

Skype, smart board, video conferences

Training / mentoring etcE-learning

system for researchers

Identification of funding sources

Identification of research area

Literature review & indexing

Identification of collaborators

Internal shared database of indexed articles

Dissemination & artifacts

Web/wiki/blog: search engines, databases; researchers & topics; funders, portals, communication, projects

Repositories: research results; experiments; literature & documents

Red: noneOrange: someYellow: all

Scientific workflow

(Collaborative) Electronic Lab book

Sophisticated instruments that generate digital information and data

Servers with data files

(Free) Data analysis software

Integrated data management system

Access to research networks & super computers; access to labs with in silico screening +

Mathematical modelling tools; numerical algorithm tools; simulation software; in silico experiments

Pienaar, H., Van Deventer, M. 2009. To VRE or not to VRE? Do South African malaria researchers need a virtual research environment? Ariadne, 59, April 2009. http://www.ariadne.ac.uk/issue59/pienaar-vandeventer/

BL / MS RIC: Manage-ment of published info

ResearchGate: research collaboration

OPENWETWARE: Lab Notebook on Blog

myexperiment: scientific workflows

archer e-Research toolkit: data management

nanoHUB: subject gateway built on

HUBzero platform

HUBzero: access to interactive simulation

tools

Research data management

• Survey of research data management practices at the University of Pretoria

• Very Large Database initiative (CSIR)

• World Data Centre for Biodiversity and Human Health in Africa (NeDICC)

e-Learning

Integration of web resource pages with the different modules of the e-Learning system

Teaching e-Skills to UP librarians:60 minutes workshops

Games for Information Literacy

Digitisation > Digital Collectionshttp://www.library.up.ac.za/digital/index.htm

World Digital Library (WDL)

e-Resources, global search engine & catalogue

Open Scholarship

Repositories

Digital Repository ModelDigital Repository Model

Only digital material can be submitted: digitised or digitally born

Van Deventer, M.J., Pienaar, H. 2008. South African repositories: bridging knowledgedivides. Ariadne, 55, April 2008. http://www.ariadne.ac.uk/issue55/vandeventerpienaar/;https://www.up.ac.za/dspace/handle/2263/8615

UP Library manages 2 repositories

Examples: Repository content

Blogger: UPSpace metadata training

Facebook: Information specialists available in the student environment

YouTube channel for UP Libraryhttp://www.youtube.com/watch?v=Sy0f-qHSHM4

Web 2 tools

Penzhorn, C., Pienaar, H. 2009.The use of social networking tools for innovative service delivery at the University of Pretoria Library . Innovation: journal of appropriate librarianship and information work in Southern Africa. 38, June 2009: 66-77. http://www.innovation.ukzn.ac.za/innovationbase.htm

Library web: gateway to tools, information resources & experts

UP Library Mobile Web page (beta)

38

Community & Professional engagement

• Community engagement mostly from Mamelodi campus• Information literacy project in co-operation with Mae Jameson Reading

Room, US Embassy

39

Partnerships & professional organisations

• Partnership with TCLIS– BookJol (2008)

– World Book Day (2009)

• Centre for African Library Leadership (CCNY funding - $1m)

– Training Facility in the Merensky Library

– Carnegie Library Leadership Academies (6)

– Train-the-Trainer (3)– Address the library

leadership needs in SA & Africa

• LIASA – national and regional leadership

• Board of the National Library of South Africa

• GAELIC (chair)

• SANLIC (board)

• CHELSA

• SAOUG

• NeDICC

Quality Assurance & Staff Development

• Quality Assurance– Self review - 2006– HEQC Audit 2007 - commendation for the Library– Benchmark exercise with national and international

university libraries– Peer Review - 2010/2011

• Staff Development– Investors in People assessment - 2009– Staff Development Plan– Towards a people organisation– One organisation, many leaders

Table 3: Indicators for South African university libraries (including distance students)#University UP* A B** C D***

Library allocation as % of university income

4.6% 6.4% 6% 5.4% 6.01%

Average expenditure per student (2007)

R1519 R2948 R2069 R2059 R2076

Average expenditure per client (2007)

R1428 R2660 R1923 R1929 R1988

Students per library staff member 303 132 174 208 138

Clients per library staff member 322 146 188 222 145

UG students per computer workstation

149 90 67 151 75

UG students per study seat 16 8 5 10 15

Service hours**** 70 74 45 72 82.5

Sites 11 9 11 5 4

Service points/manned desks 17 22 16 21 5

* UP study centre included in study seats count** University B: Library allocation as % of university income: information from the library’s web site*** University D: 2006 data**** Hours per week during term time

#DEPARTMENT OF LIBRARY SERVICES2008 BENCHMARKING REPORT

42

Strategic Planning Process: 2011-2015

• Framing

• Scanning

• Forecasting

• Visioning

• Planning• Acting (Hines & Bishop, Thinking about the Future, 2007)

43

"The UP Library Services has earned a reputation for strategic bravery,

innovation and independent thinking."