visualsp - the sharepoint help system for end users

Visual SP Demo

“The SharePoint Help System for End

Users”

Kelly MarshallKelly Marshall first met SharePoint in 2009,

but didn't fall in love until 2013. She is

passionate about inspiring others to get

excited about technology, and researching

tech tips to ease end-users frustrations.Blog: http://oh365eh.itgroove.net/

Keith Tuomi

Keith Tuomi is a two-time SharePoint MVP

with a background in development and a

focus on building, tuning and

troubleshooting SharePoint systems.

He has been immersed in technology since

the dawn of the internet era in the early

'90s prior to receiving his formal training

from the esteemed BCIT.

Blog: http://yalla.itgroove.net/

SharePoint

How many users actually use it?

How much of the functionality is actually being used?

SharePoint

widely deployed but narrowly adopted

“Why do I

care?”

“What's in it for me?“

SharePoint

=

The Impact of Weak Adoption

• temporary loss of productivity

• stress that come with falling behind

• negative attitudes in the workplace

• a big waste of time, money and energy

Deployment >>> ________ >>> Adoption

How do we create enthusiastic technology adopters?

How Do People Find Help?

60%of people use…

How Do People Find Help?

http://list.ly/list/2yJ-sharepoint-blogs

… and on…

… and on…

… and on…

… and on…

"Knowledge workers spend 25% of their time searching for information…"

Two hours out of every eight-hour workday is spent searching for answers…

…not to mention how much of that information is plain wrong or not 100% accurate for your particular situation...

Looking Outward for Answers

Looking Inward for Answers

Native SharePoint Help

Users don't know what they're looking for…

http://sharepoint-videos.com/products/visualsp/

VisualSP integrates support and training materials directly into the SharePoint Ribbon via the addition of a Help Tab…

VisualSP integrates support and training materials directly into the SharePoint Ribbon via the addition of a Help Tab…

Help Tab-Follow you around anywhere in SharePoint-What you see is only available "in context"

Help Tab-Follow you around anywhere in SharePoint-What you see is only available "in context"

… that follows you around.VisualSP integrates support and training materials directly into the SharePoint Ribbon via the addition of a Help Tab…

“Without context, a piece of information is just a

dot.

It floats in your brain with a lot of other dots

and doesn’t mean a damn thing.

Knowledge is information-in-context … connecting the dots.”

– Michael Ventura

Training Material Options

#3 - Links to other websites…

• Screenshot with annotations

• Tip Sheets• Quick Reference Guides• Multi-page documents

#2 - Videos

• SharePoint-Videos.com stock videos

• YouTube Videos

#1 - Documents

Level Lite Express Standard Enterprise

Add Custom Content No Yes Yes Yes

Page No Yes Yes Yes

Library/List/Team Site No Yes Yes Yes

Site Collection No Yes Yes Yes

Web Application No No Yes Yes

Farm No No Yes Yes

+ Analytics No No No Yes

Custom Help Content Options

VisualSP Analytics

Pricing Structure – On-premise Licencing

Based on:One time acquisition cost for each Production Web Servers

Not based on:

• Software as a Service (SaaS)• Users• Number of Web Applications• Non-production environments • Testing, Dev, QA Servers = free• App servers running web server components = free

Pricing Structure – Office 365 Licencing

Based on:

• Licenses based on users• Batches of 500, 1000, etc.

Who is VisualSP?

The end user level videos - 2 minutes or less in duration.

The total footprint of the whole solution is about 500 MB (including the videos, documents and screenshots).

VisualSP installs as a Feature in your SharePoint farm, and all content is SharePoint list driven.

Every help item has a unique identifier (GUID).

Can add your own icons (16x16 or 32x32 pixels).

Can add as many items to the ribbon as the resolution will allow.

Free upgrades as long as you purchase a maintenance plan – to install updates with new features and content.

Free, clear migration strategy to migrate between SharePoint 2010 > 2013 - within year of purchase.

On-Premise Facts

Microsoft does not allow the ribbon to be dynamic.

User must click the View Help Content Button in the Help tab to access content.

Content is still contextual based on the location you were in when you clicked the View Help button.

Office 365 Facts

New Features

Here:• Visual SP Web Part – allows you to deploy a web part on a page to put help items on/within a page

(instead of just on tab)• Analytics • Free Visual SP Lite • Visual SP App for Office 365

Coming In 2014/2015:• Help Tab for SharePoint Administrator Pages – backend pages like Site Contents, Site Settings, etc.• Ability to sort Help content in whatever order you wish (not just alphabetically)

New versions released every 2-4 months

Questions?

Thank you!