vital skills for developing relationships requires mutual effort communication skills
TRANSCRIPT
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VITAL SKILLS FOR DEVELOPING
RELATIONSHIPSREQUIRES MUTUAL
EFFORT
Communication Skills
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2 categories
Verbal
Listening skills Writing skills
Speaking skills
Nonverbal
Appearance Actions
Body language Personal space
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Communication is a 2 way street
Sending Messages Receiving Messages
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Verbal communication skills
Listening-Requires effort- Majority of communication is listening- Types of Listeners:Active listeners, Passive listeners, Defensive
listeners, Narrow listeners, Selective listeners
- Requires good senders and receivers of messages
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Methods of communication used in a typical school day
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LEARN TO LISTEN
DRIVE
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How to be an Active Listener
Ask questions to clarify the messagePay attentionBe interestedBe patientKeep the speaker in mindStay focusedUse reflectionListen to tone of voice
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Bell Ringer – Dec. 17, 2010
On a piece of lined paper with your name on the top line and the date, respond to the following:
(you have until 10:35 to complete and turn into the basket)
1.List 5 ways to be an active listener and discuss three advantages in relationships of active listening. Be sure to identify the type of relationship when discussing.
2.What does “It takes DRIVE to listen” mean?
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Blockers to Communication: Most barriers are psychological not
physiological
Prejudices & Stereotypes
Poor Listening skills
Poor Speaking skills
Lack of understanding cultural differences
Preaching
Coded MessagesGender DifferencesBlamingDivertingOrderingRidiculing
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Levels of Communication
1. Cliché conversation – no sharing 2. Sharing of information but not revealing
own opinions, ideas, feelings3. Sharing of information and your own ideas
and opinions but not your feelings4. Sharing of feelings and emotions with ideas
and opinions5. Peak communication of sharing feelings,
emotions with the highest level of trust
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Levels of RelationshipsLevels of Relationships Levels of CommunicationLevels of Communication
Correlate the levels of communication with the levels of Relationships
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Develop Good Speaking Skills
1. Keep the listener in mind2. Keep messages short and to the point3. Be considerate of other’s feelings4. Be open and honest5. Respect the listener6. Be positive7. Check to be sure your message is being
received accurately
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Speaking Skills
the way you speak – tone of voice, pronunciation, enunciation
Speak clearly to express your thoughts, feelings, ideas to others
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How to Start a Conversation
1. Ask questions – open ended questions – one that require more than a yes/no
2. Make a sincere compliment3. Mention something you think you might
have in common4. Discuss more than one topic
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How to make friendsHow to make friends How to start a conversationHow to start a conversation
Correlate: How to make friends with how to start a conversation
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Tone of Voice
PassiveAggressiveAssertive
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I-Messages
Lets the other person know how you feelLets the other person know what behavior is
making them feel that wayLets you let them know what behavior you
expect
I feel >>>>>>>>>>>>>> when you>>>>>>>>>>I would like it if
you>>>>>>>>>>>>>>>>>>>
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Assignment
Read pages 80-84Finish handouts from Dec. 17, 2010With a partner, complete “The Art of
Conversation” as you and your partner will role-play to the class one of the 5 situations.
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Non – Verbal Communication
Appearance
Actions
Personal Space
Body Language Posture Hands Arms Handshake Facial Expressions Eye contact
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Technology and Communication
Complete handouts after reading in textbook:
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Opening Communication
Why open up communication?Learn about selfLearn about othersAble to express feelings and ideasStrengthens relationshipsCreates richer, more satisfying relationships
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Communicate Positive Feelings
Being positive is contagiousBeing positive opens communication
Be the first to say helloOffer compliments (when deserved)
Defend people who are the object of ridicule
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SmileLook others in the eye and speak clearly
Show concern for othersShow that others are important
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Handling Negative Feelings in a Positive Way
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Communicating in the Workplace
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Conflict & Conflict Resolution
A struggle between 2 people or groups who have opposing view points
Resolving the conflict is an important communication skill
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Types of Conflict
Intrapersonal
Interpersonal
Intergroup
International
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Causes of conflicts
PossessionsEnvironmentOpinionsBeliefsWays of doing thingsControl/power
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Fair Fighting or Conflict Resolution
Like rules of a game or sportIdentify the problem and focus on itAttack the problem not the personListen to your opponentDemonstrate respectTake responsibility for your own actions
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First Feelings
Feelings of frustration, disappoint often turn to Anger Learn to deal with it
The body produces chemicals that give us negative feelings when we are angry Buy some time and let your body chemistry get back to
normal Unmanaged anger fuels the conflict
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Assignment
Read Chapter 3 Topic 3On page 95 there is a list of objectives,
respond to each objective. Write the objective and then respond to it completely and thoroughly.
On page 95, there are 7 terms, define each.Complete the handout on Conflict Resolution