vmware emerging strategies for managing mobility

Emerging Strategies forEmerging Strategies forManaging MobilityManaging Mobility

September 24, 2013September 24, 2013

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SpeakersSpeakers

Bryan Salek, End User Computing Systems Engineering Specialist, VMware

James McLeod-Warrick, Managing Partner, Beacon Technology Partners

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Web survey• 107 usable responses (confidence interval +/- 9.3%)• Fieldwork dates: August 5th to August 20th, 2013• Research team: Beacon Technology Partners (www.beacontech.com)

Respondent Characteristics• Respondents screened for:

– Involvement in developing or implementing mobile strategy – Balance across Federal DOD, civilian and state/local government agencies

• Job responsibilities– Technical decision-makers – 79%– Business decision-makers – 21%

• Agency decision-making approach– Centralized (87%) vs. decentralized (13%)– Progressive (58%) vs. conservative (42%)

MethodologyMethodology

4Infrastructure consolidation, user accessibility and Infrastructure consolidation, user accessibility and simplified IT management are key IT aimssimplified IT management are key IT aims

1. How important are each of the following IT objectives for your department or agency?

Federal agencies place greater importance on teleworking support than state and local

Importance of IT objectives

Average =100

How to Read this Chart: The chart shows the relative importance placed on each IT objective – indexed to 100 (average). The purpose is to show which attribute has more relative importance.

State & Local

Federal Defense

Federal Civilian

5Simplified management of user desktop applications and Simplified management of user desktop applications and data is a deeply desired goaldata is a deeply desired goal

14. Please tell us whether you agree or disagree with each of the following statements with regard to mobile strategies at your department or agency?

We strive to modernize the desktop to make it more cost effective to manage

Base = TotalRespondentsBase = TotalRespondents

6Wide agreement on the desire for automated Wide agreement on the desire for automated provisioning and deprovisioning of mobile devicesprovisioning and deprovisioning of mobile devices


Easy, centralized provisioning or deprovisioning of devices for workers/citizens is important


DOD agencies place greater importance on this than others

7Growing public sector workforce expectations for accessibility to desktop Growing public sector workforce expectations for accessibility to desktop and enterprise applications and data from and enterprise applications and data from anyany end point device end point device

2a. Currently, which of the following applications or resources are your agency employees able to access via their mobile devices when out of the office? 2b. In two years, which of the following applications or resources will your agency employees able to access via their mobile devices when out of the office?

Resource accessibility via mobile devices

Indicates significant difference at 95% confidence interval


Federal agencies more apt to allow accessibility to nearly all apps on employee desktops via mobile devices

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3. Which of the following best describes the official policy of your department or agency regarding employee use of mobile devices when out of the office as part of their job responsibilities?

Although most agencies continue to issue mobile devices to Although most agencies continue to issue mobile devices to employees that require them, BYOD continues to make inroads employees that require them, BYOD continues to make inroads

Official policy regarding mobile device use


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5b. Do your agency employees occasionally still use their own personal devices to access work e-mail and other work-related applications, regardless of departmental policies prohibiting such access?

6. Are agency employees permitted to use agency-issued mobile devices for personal data and applications, such as e-mail?

Blurring boundaries between work and home/personal Blurring boundaries between work and home/personal use of mobile devices is ongoinguse of mobile devices is ongoing

Base = TotalRespondentsBase = Total

Respondents

Use of personal mobile device(s) for work purpose

Use agency-issued mobile device(s) for personal purpose

10The proportion of those in the public sector who are issued mobile The proportion of those in the public sector who are issued mobile devices by their agencies continues to risedevices by their agencies continues to rise

4. Please estimate what proportion of your department’s or agency’s employees receives an agency-issued smartphone, tablet, or other mobile device as part of their job responsibilities.

Mean Scores

Growth of 13%

Base = Those with agency-issued mobile devices


Proportion of employees with agency-issued mobile devices

DOD agencies issue mobile devices to their employees more than other agencies now and in the next two years

11Little growth is expected for BYOD in the near futureLittle growth is expected for BYOD in the near future

7. Please estimate what proportion of your department’s or agency’s employees use their own mobile device as part of their job responsibilities?

Mean Scores

Growth of 3%

Proportion of employees using personal mobile devices (BYOD)



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5. Does your agency or department have a policy that expressly prohibits agency employees from using their own mobile devices for agency work-related activities?

5a. How critical are the following policies and procedures which, if implemented, would allow your agency employees to “bring” or use their own mobile devices for work-related tasks?

More robust user authentication and auto-lock procedures, and directMore robust user authentication and auto-lock procedures, and directIT access to user devices, are critical to enabling more BYOD growthIT access to user devices, are critical to enabling more BYOD growth

Criticality level of procedures to allow BYOD

Base = Those prohibited to use mobile device

Base = Those prohibited to use mobile device

46% 46% prohibitprohibit

use of personal use of personal mobile device for mobile device for

work activitieswork activities

Critical / VitalCritical / VitalSummarySummary

Civilian agencies place greater importance on separation of personal and work environments and IT permission to wipe agency apps/data from personal devices

13Broad interest in enabling more employee mobility and Broad interest in enabling more employee mobility and greater accessibility greater accessibility


Agree Neutral


Disagree

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Base = Total RespondentsBase = Total Respondents

8. How concerned is your department or agency with each of the following mobile security issues?

Government IT executives manage myriad mobile security threats Government IT executives manage myriad mobile security threats

Very concerned Somewhat concerned

Level of concern about mobile security issues

DOD has greater concern regarding compliance risks for mobile data access

15Broad agreement on securing access to and disallowing Broad agreement on securing access to and disallowing storage of sensitive data via mobile devicesstorage of sensitive data via mobile devices


Agree Neutral

Data security


Disagree

16Government decision-makers agree - there must be a Government decision-makers agree - there must be a balanced focus between securing agency IT infrastructure balanced focus between securing agency IT infrastructure as well as on users’ mobile devices as well as on users’ mobile devices

9a. Currently, does your department or agency focus more on securing the data and infrastructure that mobile devices would access, or on securing the mobile devices themselves?

9b. In your view, should your department or agency focus more on securing the data and infrastructure that mobile devices would access, or focus more on securing the mobile devices themselves?

Focus on security

What this chart shows:What this chart shows:

This chart shows the focus that departments currently place on mobile devices vs. the focus on security of agency data and infrastructure, and what the ideal focus should be. In the chart, departments currently put more focus on securing data and infrastructure, but also feel that, ideally, slightly more importance should be placed on mobile device security than is the case now.

What this chart shows:What this chart shows:

This chart shows the focus that departments currently place on mobile devices vs. the focus on security of agency data and infrastructure, and what the ideal focus should be. In the chart, departments currently put more focus on securing data and infrastructure, but also feel that, ideally, slightly more importance should be placed on mobile device security than is the case now.

More focus on mobile device security

More focus on security of data and

infrastructure

Equal focus

Current department

focus

Ideal department

focus

BDMs “ideally” and State & Local “currently” place far greater focus on data and infrastructure security

17It is well known that public sector employees will do what it takes, It is well known that public sector employees will do what it takes, including circumventing onerous security procedures, to do their jobs including circumventing onerous security procedures, to do their jobs


Agree Neutral

Mobile device access and security

Base = Total RespondentsBase = Total Respondents

Disagree

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Base = Total RespondentsBase = Total

RespondentsFully Implemented

Deploying

Investigating

No Interest

VDI adoption status

Although fewer than one agency in five has adopted VDI technologies, Although fewer than one agency in five has adopted VDI technologies, interest is growinginterest is growing

10. Which of the following best describes your department or agency use of virtual desktop infrastructure (VDI) solutions?

Federal agencies more apt to have already implemented

State & Local more apt to be investigating

DOD are more in the deployment phase than others

19Lack of familiarity, funding, and legacy application Lack of familiarity, funding, and legacy application support are the widely cited reasons for not adopting VDIsupport are the widely cited reasons for not adopting VDI

10a. Which of the following describes the reasons why your department or agency is not interested in a VDI solution?

Why VDI is not of interest

Base = Those not interested in VDIBase = Those not interested in VDI

20VDI drivers – flexibility, compliance with security VDI drivers – flexibility, compliance with security manages, and user productivitymanages, and user productivity

12. How important are each of the following benefits of VDI to your department of agency?

Importance of VDI benefits

Base = Those investigating or adopted VDI


Civilian agencies place greater importance on lower total cost of ownership

Federal agencies please greater importance on support

Very ImportantVery ImportantSummarySummary

What this shows:

This depicts the level of influence of attributes that are most strongly associated with driving VDI adoption. Coefficients are obtained from best-fit linear discriminant models built to determine VDI benefits.

21But many are concerned about proving the worth of VDI-induced But many are concerned about proving the worth of VDI-induced productivity gains as well as management complexityproductivity gains as well as management complexity

13. How concerned is your department or agency with each of the following obstacles or challenges related to VDI?

VDI Concerns



Civilian agencies have greater concern for in-house skills to deploy/manage VDI

Federal agencies place more concern on performance

Very ConcernedVery ConcernedSummarySummary

What this shows:

This depicts the level of influence of attributes that are most strongly associated with driving VDI adoption. Coefficients are obtained from best-fit linear discriminant models built to determine VDI concerns.

22In two years more than half of agency employees are expected to be In two years more than half of agency employees are expected to be using VDI to access their desktop applications and data via end using VDI to access their desktop applications and data via end point devices point devices

11. Please estimate how many of your department or agency employees use VDI to support their use of end point devices, including mobile devices?

Mean Scores

Growth of 19%



Proportion employees using VDI

Federal agencies further along with VDI use than State & Local currently and in the next few years

23ObservationsObservations

Chief public sector IT objectives – simplified management and consolidated infrastructure, alongside greater user accessibility of IT assets Most wish to make managing user desktops and mobile devices easier Users are increasingly apt to demand “anytime, anywhere” access to their desktop and

enterprise applications

Although BYOD continues to grow, most agencies still prefer to control dispensation of mobile devices because of security and DLP concerns Blurred boundaries between work and home/person use of end point devices Device-centric security strategies such as user authentication, VPN accessibility, and

direct IT access to user devices would ease concerns and potentially permit more BYOD adoption

Agency decision makers want more balance in their IT security strategies toward greater protection of agency infrastructure and away from focusing primarily on user devices

Adoption of and interest in virtual desktop infrastructure (VDI) grows Chief VDI benefits – more flexibility and agility, extra security, better user experience But hurdles remain, such as fear of management complexity, lack of demonstrable ROI,

unproven compliance

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New Device Platforms New Apps New User Expectations

Key market trends are driving change

New Device Platforms

Multiple Devices and Platforms

New User Expectations

Mobile and Remote Access

NewApps

SaaS and Mobile Applications

New Apps New User ExpectationsNew Device Platforms

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You are under pressure to make sense of the new

Personal DevicesCorporate Devices

Diverse Apps

Diverse Platform

Data Everywhere

Diverse Devices

Mobile

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Common responses only mask problem

Buy a Point SolutionDoes not scale, increases costCreates a management mess

Lock It DownUnhappy workforceIT is viewed the “bad guy”

Ignore ItPoor IT ControlSecurity and compliance risk

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TransformAssets Into Central Services

BrokerServices Centrally by Policy

DeliverMulti-device Access

What you need is a new approach

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Transform: Simplify desktops, diverse apps and data into centralized services

Deliver: Empower your workforce with flexible access across devices, locations and connectivity

VMware Horizon Delivers the Virtual Workspace

Broker: Manage & Secure centrally and broker services to your workforce by policy

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The Horizon Suite: Accelerates Your User-Centric Era Journey

VMware Horizon SuiteVMware Horizon Suite

Horizon WorkspaceHorizon WorkspaceHorizon MirageHorizon Mirage Horizon ViewHorizon View

Physical Desktops/Laptops

Virtual Desktops

Mobile, Multi-Device Workspace

NEWv5.2

NEWv5.2

NEWV4.2

NEWV4.2 NEW

V1.5

NEWV1.5

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For more information:

Visit: www.vmware.com/go/GovernmentMobility

Resource Download – white paper “Emerging Strategies for Managing Mobility”

Contact: Bryan Salek [email protected]

Research Sponsored By:

vmware emerging strategies for managing mobility

Technology

personal mobile devices

ongoinguse of mobile

mobile devices toalthough

mobile devices dod agencies

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employee use of mobile

personal devices

deprovisioning of devices