vmware vrealize or distribution - eventkaddy cms...deep dive: vmware vrealize automation and...

Chris Smith, Ian Smith, & Sid Smith

MGT1311BU

#VMworld #MGT1311BU

Deep Dive: VMware vRealizeAutomation and ServiceNow

VMworld 2017 Content: Not fo

r publication or distri

bution

• This presentation may contain product features that are currently under development.

• This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.

• Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.

• Technical feasibility and market demand will affect final delivery.

• Pricing and packaging for any new technologies or features discussed or presented have not been determined.

Disclaimer

#MGT1311BU CONFIDENTIAL 2



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Agenda


1 Introduction

2 Integration Options

3 VMware ITSM (ServiceNow) Plugin

4 SovLabs ServiceNow Plugin

5 Custom ServiceNow Integration Options

6 Questions and Answers



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Introductions

4

Chris SmithStaff Systems Engineer – Automation Specialist

CM/ITBM Team – SET East

[email protected]

Ian SmithSystems Engineer – Automation Specialist

CM/ITBM Team – SET East

[email protected]

#MGT1311BU CONFIDENTIAL



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mailto:[email protected]

mailto:[email protected]

Integration OptionsWhich is right for you?



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North/South vs. East/West

North/South Integration

• ServiceNow used as Catalog

• VMware vRealize Automation handles automation and orchestration

• Create or update CI records

• Available via VMware ITSM plugin, AVNetPlugin, or Custom REST API integration

East/West Integration

• VMware vRealize Automation used as catalog

• VMware vRealize Automation handles automation and orchestration

• Create or update CI records

• Available via VMware ITSM plugin, SovLabsplugin, Avnet Plugin, or custom vRealizeOrchestrator workflows

• ServiceNow Approvals




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Solutions Comparison


VMware ITSM Plugin

North/South

East/West

Day 2 Operations

SovLabs Plugin Custom Integration

vRA Plugin

ServiceNow Plugin



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Cost & Complexity


VMware ITSM Plugin

Cost

Complexity (1-10)

Time-to-Value

SovLabs Plugin Custom Integration

Services

FREE $$ $$$$$

6 2 10

Weeks Days Months

Recommended RecommendedOptionalVMworld 2017 Content: Not fo


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vRA IntegrationITSM Plugin for ServiceNow



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vRA ServiceNow Integration Catalog Sync

• Entitled vRA catalog items are visible in ServiceNow catalog

• Items are synced per configurable schedule




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Import Jobd

• AUTH

• IMPORT CATAGORIES (Optional)

• IMPORT CATALOG ITEMS

• IMPORT STORAGE RESRVATION POLICIES

• IMPORT RESOURCES AND CMDB

• IMPORT REQUEST STATUS

• RECONCILE CMDB




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vRA ServiceNow Integration Requesting a Machine

• Enforces vRA-based policies (e.g. cpumin/max, disk size, quotas, lease)

• Supports “Shopping Cart” Functions




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vRA ServiceNow Integration Data Mapping




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vRA ServiceNow Integration Day 2 Actions

Supported Actions:

• Destroy

• Expire

• Install Tools

• Suspend

• Power On

• Power Off

• Shutdown

• Reboot• Only supported Actions are visible in ServiceNow UI

• Actions currently do not support triggering SNOW-based approval workflows

• vRA approval policies are supported

• Machine connectivity (e.g. VMRC / RDP) is not currently supported




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High-Level ArchitecturevRA ServiceNow

vRealizeAutomation

MID ADFS AD

plugin443




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Installation & Configuration Overview


• Configure SSO• Configure Service Now to use ADFS• Configure ADFS Trust for Service Now• Configure vRA to use ADFS• Configure ADFS Trust for vRA

• Install plug-in in Service Now• Requires validated MID server• Configure vRA Roles, catalog, entitlements, reservations, etc.• Configure Integration user

• Configure Plug-in• Tenant• Sync catalog Items?• Sync CMDB?• Sync Request Status?



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Installation & Configuration Overview


Optional Tasks

• CMDB Resource Mappings

• Configure Application to VM dependency mappings

• Update Service Now Catalog

• Import Catalog Categories

• Update Request Form Fields



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vRA IntegrationPlugin for ServiceNow



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SovLabs vRealize Automation ServiceNow Plugin – Compatibility


ServiceNow Fuji, Helsinki, Geneva, Istanbul, & Jakarta

vRealize Automation 7.x

vRealize Orchestrator 7.x

EMC Ent Hybrid Cloud 4.x



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SovLabs vRealize Automation ServiceNow Integration Features

• Flexible mapping via JSON-based templates using vRA custom properties

• Multiple operations permitted (insert/update/delete) on multiple related or independent tables

• Multiple ServiceNow endpoints and configurations can exist in parallel

• Compatible with ServiceNow Discovery

• Any vRA IaaS type supported (e.g. vSphere, AWS, Software Components, etc.)

• Included ServiceNow schema sample template content for Linux and Windows

• Instantaneous CMDB inserts/updates & flexible de-provisioning/clean options




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SovLabs Plugin Architecture


• Plug-in uses vRA Event Broker.

• Run during any vRA Lifecycle events.

• Plug-in leverages ServiceNow Rest API.

• Allows for the mapping of vRA Custom Properties

to ServiceNow CI Fields.



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• ServiceNow Endpoint Setup

• Multiple SNOW Endpoints can

exist in parallel



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• Example of JSON-based template



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SovLabs ServiceNow Plugin


• Utilize XaaS Items to configure plugin

• Manage ServiceNow configurations throughvRA Items Management

• Uses a vRA Property Set on Blueprints



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Custom vRA to ServiceNow IntegrationIntegration Options



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Custom ServiceNow Integration

East/West

• Use vRA Event Broker to add/remove CI records during provisioning/, de-provisioning, and other events

• Use vRA resource action to create day 2 operations to update CI records

• Use vRA Event broker to offload approvals to ServiceNow

• Create/update change records

North/South

• Use custom ServiceNow forms to make REST API calls to vRA catalog items

• Request XaaS Catalog Items

• Use custom business logic as part Of SNOW request

• Create/update change records




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Custom Service Now IntegrationsCustom Input Form




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Custom Service Now Integrations


Business Logic Automation



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Questions and Answers




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vmware vrealize or distribution - eventkaddy cms...deep dive: vmware vrealize automation and...

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