CARRERA DE TURISMO Y HOTELERIA

UNIVERSIDAD TÉCNICA DE AMBATO

ENGLISH PRODUCT 4MARLO NARANJO

UNIT 10HOW DO YOU PAY?

Here we’ll fine and learn many differents methods of payment when we need to pay anything!!

I took 15 words from this unit find

PAYMENT

A payment is the transfer of an item of value from one party (such as a person or company) to another in exchange for the provision of goods, services or both, or to fulfill a legal obligation.

EXAMPLE:

I HAVE TO MAKE MY MONTHY PAYMENT FOR MY CELL

HOLIDAYMAKERS

An example of a holidaymaker is a person who takes many personal trips.

a person who is visiting a place for their holiday.

EXAMPLE:

The holidaymakers are the most important people on tourism

Methods of payment

The way that a buyer chooses to compensate the seller of a good or service that is also acceptable to the seller. Typical payment methods used in a modern business context include cash, checks, credit or debit cards, money orders, bank transfers and online payment services such as PayPal.

Example:

In hotels always have different methods of payment.

A card that charges no interest but requires the user to pay his/her balance in full upon receipt of the statement, usually on a monthly basis. While it is similar to a credit card, the major benefit offered by a charge card is that it has much higher, often unlimited, spending limits.

Example:My PlayStation store games downloaded through the charge card.

CHARGE CARDS

CREDIT CARDS

Credit cards are a convenient substitute for cash or check, and an essential component of electronic commerce and internet commerce. Cardholders normally must pay for credit card purchases within 30 days of purchase to avoid interest and/or penalties

Example:a month ago, I received a credit card from the Banco Pichincha, now I'm going to buy do not worry about anything.

Check issued by a financial institution which functions as cash but is protected against loss or theft. Traveler's checks are useful when traveling, especially in case of overseas travel when not all credit and debit cards carried by a person will be accepted.

Example.:A tourist also pay with traveler’s checks when he travel

TRAVELER´S CHECKS

A card which allows customers to access their funds immediately, electronically. Unlike a credit card, a debit card does not have any charge.

Example:when making the buying groceries in a supermarket I use my debit card, so give me points to participate in a raffle.

DEBIT CARDS

A personal check is a slip of paper that allows you to make payments from your bank account to companies or individuals. The payment doesn't come out of your account immediately, as it would if you paid using a debit card. Instead, the check must be presented, processed and accepted.

Example:You can use it to reimburse a friend, pay your gardener or buy groceries.

PERSONAL CHECKS

A transactional deposit account held at a financial institution that allows for withdrawals and deposits. Money held in a checking account is very liquid, and can be withdrawn using checks, automated cash machines and electronic debits, among other methods.

Example:A checking account may also be called a "demand account" or "transaction account".

CHECKING ACCOUNT

The personally identifiable information is any information that could potentially identify a specific individual.Any information that can be used to distinguish one person from another, and that can be used to remove anonymity anonymous data may be considered sensitive or insensitive.

Example:The most important thing for travelers when traveling should always carry a of the identification

IDENTIFICATION

Activity in a bank account. It may be a deposit, withdrawal, payment by debit card or bill payment, a service charge or interest payment.

Example:On the site web, supporters can use their Visas freely to buy WikiLeaks, as the transaction is handled by a third party.

TRANSACTION

CASH ONLY

Used to describe a payment that you can only make with cash, and not by chequing, bank card, etc.

Example:accepts only cash for the purchase of this beautiful car.

Make someone leave an activity for any particular reason. Away or separate something or someone from a site.

Example:She withdrew her hand from his. He withdrew his savings from the bank.

WITHDRAW

The activity of buying and selling commodities, products, or services: new systems now being used in business.

Example:His business is poultry farming.

BUSINESSES

 a shop that sells miscellaneous articles appropriate as gifts.

Example:I'll have a little more tea, just a drop

GIFT STORE

UNIT11WHERE TO GET MONEY

This unit is about how and where to get money when we need it there is many places or services from where we can barrow money.

I took 15 words from this unit

Are places where people keep their money. An institution offering certain financial services, such as the safekeeping of money, conversion of domestic into and from foreign currencies, lending of money at interest, and acceptance of bills of exchange.

Example:Today I went to the bank to make a payment.

BANK

Person whose job keeping track of box and meet payments and collections in certain establishments (banks, shops, etc.).Person whose trade receivables to the amount of customers in certain commercial establishments expenses.

Example:The branches from that are very eficient.

branches

A company´s business hours are the times that the company is open.

Example:

The business hours fron the bank of pacifico are from Monday trhouhgt friday

BUSINESS HOURS

Automatic teller machine) is a machine that you use to access and withdraw money from your bank account.

Example:Átm’s are very helpfull when the bank is closed.

ATM

Personal identificación number, Secret number associated with a person or user of a service through which it is accessed. You could say it's a "Password" number.

Example:I have a secret number that can access the ATM

PIN NUMBER

An input device consisting of a set of keys that are typically numeric and arranged in a grid, as on a cell phone or calculator.EXAMPLE:The new heypad from the atm its better than the old one

keypad

Fees charged to customers for specific services or as a penalty for not meeting certain requirements, such as insufficient funds in a checking account.Example:An example of service charge is PayPal charging a fee for one person sending money to another using their service.

Service charge

Is the amount of money it charges the company or person for offering a service. Very important to look at whether this "fee" will be charged a one-time or daily.

Example: when you withdraw money from an ATM and this will

not always own the company charge a service fee.

Service fee

Bank transfer is a way to move money, to be carried out using credit institutions, such as banks

Example: in my work I constantly made bank transfers in the

amount of money that must be deposited in other banks.

Wire transfer

Electronic money refers to money that is exchanged only electronically. Typically, this requires the use of a computer network, Internet and digitally stored value systems

Example: electronic money helps improve the quality of life of the

businessman and people who drive a lot of money.

Money electronic

A day free from work that one may spend at leisure, especially a day on which custom or the law dictates a halting of general business activity to commemorate or celebrate a particular event.

Example:December 25 is an official public holiday

HOLIDAY

important, serious, or significant.

EXAMPLEin this city there is most major bank of this country.

MAJOR

have in or be able to bring to one's mind an awareness of (someone or something that one has seen, known, or experienced in the past).

Example;I remember the screech of the horn as the car came toward me

REMEMBER

To send something electronically is to send something using electric methods

Example: Ursula sends a letter to her friend by mail because it’s

faster to send messages electronically

ELECTRONICALLY

A formal banking or business relationship established to provide for regular services, dealings, and other financial transactions. A precise list of enumeration of financial transactions.

EXAMPLE:Miguel withdraws money from his account.

ACCOUNT

This unit will talk about how to exchange money or the currency than we will need at certain moment or country.

I took 20 rwords fromthis unit

UNIT 12AT THE CURRENCY EXCHANGE

OFFICE

A business that allows customers to exchange one currency for another currency. A currency exchange may be a stand-alone business or may be part of the services offered by a bank or other financial institution.

Example:The money exchange office s always useful at the airport

CURRENCY EXCHANGE OFFICE

An interest rate or return below prevailing rates. A below market interest rate may be given to a borrower if he/she has an exceptionally good credit history.

Example:The payment rates increase every mont

RATES

The exchange of one currency for another, or the conversion of one currency into another currency. Foreign exchange also refers to the global market where currencies are traded virtually around-the-clock.

Example:The Exchange Policy and Limited Warranty described above gives you specific legal rights, and you may also have other rights which vary from state to state.

EXCHANGE POLICY

a system of money in general use in a particular country.

example:Before the Sucre was the currency of Ecuador

CURRENCY

The most commonly form of currency used in a country. This usually encompasses the national currency of the country.

Example:Local currency is the money of each country

LOCAL CURRENCY

A release from makes a person not responsible if something bad happens

Example:Always when we do extreme sports we have to sign a release form

RELEASE FORM

Lowest amount applicable to a service invoice.

Example;

I received my bill a minimum charge.

Minimum charge

The act of granting certain powers or the authority to carry out a particular task or duty.

Example: for not paying my taxes on time they

put me a comission.

commission

Exchange rates

The price of a nation’s currency in terms of another currency. An exchange rate thus has two components, the domestic currency and a foreign currency, and can be quoted either directly or indirectly.

Example: los tipos de cambio en el ecuador son

muy difíciles de entender.

Not openly practiced, avowed, engaged in, accumulated, or shown: covert military operations; covert funding for the rebels. See Synonyms at secret.

Example: covert operations against the dictatorship.

covert

the action of receiving something or the fact of its being received.

Example: I would be grateful if you would

acknowledge receipt of this letter

receipt

Is a place where burochratic processes are made.

Example

I go to the inmigration office to obtain my visa.

OFFICE

Is a method where you give money to save your articles and if you dont want it you money is returned

Example:

I use buy-back to take back my money because I don want mi cellphone anymore

BUY-BACK

Is a person who has a job into an enterprise.

Example:

I am worker because I love my job of machine.

WORKER

Is a land with its own law and limits, where are a society that develop the place.

Example

My country is the best because has a gian biodiversity.

COUNTRY

Is a person who is in ohter country different of his own.

Example:

He dont know about the city because he is a foreign

FOREIGN

Is an activity that is executed day by day.

Example:

Have breakfast is a daily routine

DAILY

Is a system for calculate diferent subjects, for example the metric measurement.

Example:the economic measure of my Enterprise is good, I have a lot of customers.

MEASURE

an act of coming or going back to a place or activity.

EXAMPLE:he celebrated his safe return from the war

RETURN

of or relating to the place where one lives.

EXAMPLE:

I don't have your home address

HOME

In this unit 10 hotel & catering book found 15 words relating to the theme of “breakfast service”; In this unit we lear about the options and characteristics of breakfast in a hotel

UNIT10BREAKFAST SERVICE

VOUCHER

A paper that allows people to get items for free.

Example: I went yesterday to buy fast food and

gave me a voucher.

BRUNCH

A meal that´s between breakfast and lunch.

Example: Saturday I got to eat brunch at the

conference.

BUFFET

A meal in which guests serve themselves as much as they want.

Example: At the Hilton Colon they serve me

lunch buffet.

GRATUITY

Money given as a reward for a service. Example: For the purchase of a sofa I was given a

gratuity of not paying the first month.

CONTINENTAL BREAKFAST

Breakfast usually includes tea or cocoa , milk, pastries or toast , butter and jam.

Example: During a holiday in Quito , my wife was

fed with continental breakfast

PASTRY

A sweet baked food made of dough, especially the shortened paste used for pie crust and the like.

Example: In the mall , there is a shop selling

delicious pastry.

TOAST

Sliced bread that has been browned by dry heat.

Example: My daughter loves toast

with cheese.

BAGEL

It is a traditional bread made from wheat flour and usually have a hole in the center.

Example: The bagel is a snack that I like to eat

with a cup of coffee.

REFILL

Is an amount of a liquid needed to fill up a container holding a drink.

Example: In the bar we have many refills.

BUFFET BREAKFAST

A meal at which guests help themselves from a number of dishes and often eat standing up.

Example: On Sundays, my family likes to go eat

buffet breakfast . 

PANCAKES

Is a type of bread or crepe made with a simple dough extending generally over the surface of a pan.

Example: My grandmother prepares some

delicious pancakes on weekends.

OVER EASY

Turned over when nearly done and fried briefly on the reverse side so that the yolk remains somewhat liquid but with a thin, firm layer on top.

Example: In the mornings at the university

generally toast breakfast with eggs over easy.

SCRAMBLED

Is a dish made with lightly beaten egg and cooked in a pan with oil or butter until it coagulates and forms a sort of lumps.

Example: In cooking classes taught me to cook

scrambled eggs with bacon.

FRIED

Cooked in a pan or on a griddle over direct heat, usually in fat or oil.

Example: Ambato llapingachos are the typical dish

containing potato pancakes with fried eggs .

COUPON

A usually small piece of printed paper that lets you get a service or product for free or at a lower price.

Example: In a raffle held at the bank I earned a

coupon shopping in Megamaxi.

UNIT 11IMPORTED

To bring in (merchandise, commodities, workers, etc.) from a foreign country for use, sale, processing, reexport, or services.

Example: Tariffs on imported

products are high in Ecuador.

In this unit 11 hotel & catering book found 15 words relating to the theme of “at the bar”; In this unit we will know about the services that offer the bar in a hotel.

Unit 11AT THE BAR

DOMESTIC BEER

Is a beer that is made in the country in which it is served.

Example: The domestic beer in Ecuador is the

most recognized brand called Pilsener.

PITCHER

Is a large container with a handle and spout that holds drinks.

Example: In the hold of my restaurant I have a

pitcher .

HOUSE WINES

Is a cheap wine that is featured by a restaurant and that is not listed on the menu under its usual name.

Example: In the center of my

city are several house wine.

RED WINE

Is a wine that has been made with grape skins and is red.

Example: At Christmas, we used to prepare the

turkey red wine.

WHITE WINE

Is a wine that is made without grape skins and is pale in color.

Example: The white wine is

accompanied with white foods such as chicken , fish or pork.

WINE LIST

Is a menu of wine selections for purchase, typically in a restaurant setting.

Example: A restaurant may include a list of

available wines on its main menu.

CUSTOMER

A person who purchases goods or services from another.Example:

In the restaurant that I frequent more I am a customer friendly

COCKTAIL

It´s a alcoholic drink prepared with sweet liquids.

Example:

I prefer Cuba libre because it is a cocktail simple and delicious

WINE

It´s a alcoholic drink prepared with aged grapes juice.

Example:

The red wine is drinked with meats and White wine is drinked whit fish.

PITCHER

Is a big container where the drinks are served.

Example:

Can you serve me a pitcher of ice tea please?.

LIQUOR

a distilled beverage, as brandy or whiskey, as distinguished from a fermented beverage, as wine or beer.

Example:

I dont like liquor, because it turns people drunk.

MINOR

A person who have an age under 18 years old.

Example:

Minors are not allowed in a bar.

HAPPY HOUR

Is an event that usually success in birthdays, where the people dance crazy songs.

Example:

My birthday must have the best happy hour of all times!

BARTENDER

Is the person who serve drinks and cocktails.

Example:

This bartender must be the best, it includes a flerking show!

NOTEPAD

It´s a little notebook where it are wrote the orders of the restaurant.

Example:

Its impossible! I have mixed the orders in my notepad!

Unit 12meet the kitchen staff

In this unit 12 Hotel & Catering book found 20 words relating to the theme of “meet the kitchen staff”; In this unit we learn about the integrants an activities that a kitchen has

BUTCHER

Is the person who cuts and sell the meat.

Example:

Markets often have butchers or cooked meat shops that specialize in the head and trotters, that is, the non-organ meats that are not suitable for stews and kebabs.

GUEST

Is a person who go to an hotel and stay in a room

Example: Markets often have butchers or cooked meat shops that specialize in the head and trotters, that is, the non-organ meats that are not suitable for stews and kebabs.

SERVICE

Is the act of offer to do different activities in Exchange of money.

Example:

I offer the service of catering to parties and wed millions are involved in voluntary service.

INSTRUCTION

Is a task that the boos give to a worker for complete a determinated job.

Example:

he issued instructions to the sheriff

JOB

A post of employment; full-time or part-time position

Example:

jobs are created in the private sector, not in Washington

SPECIAL

In a restaurant, a special is a dish what is not prepared every day.

Example:

they always made a special effort at Christmas.

CUTLERY

Are the instruments that allow catch the food from the dish.

Example:

She had already been into town that day to buy new cutlery and kitchen utensils.

TRAY

is the instrument where the server put the dishes to transport it to the clients.

Example:

He watched as a line of servers carried silver trays stacked with food in the direction the men had gone.

DELIVERY

Is a service of transport of fodd, from the restaurant to the client´s house or job.

Example:

allow up to 28 days for delivery.

KITCHEN

Is the area where the chefs prepare the food.

Example: The kitchen of that restaurant is bad, there is dirty and the chefs dont are proffessionals.

MENU

Is the menu, where all the dishes are listed.

Example:

the waiter handed her a menu.

FEE

Is a tax that the restaurant get for the service.

Example:

These are associated with legal fees and professional services which are yet to be fully completed.

DIAL

Is an indicator that inform you the measure of some instruments

Example:

The dial on your dive watch would send a Geiger counter into cardiac arrest.

ATTENDANT

Is a person who hel you depending the situation.

Example:

The parking attendant help you to park your car safely.

LATE-NIGHT

Is the time when the restaurant offer some dishes after midnight.

Example:

the late-night menú include Burguers and french fries

TOAST

Is a bread inserted between 2 hot plates to give a crispy consistence.

Example:

Toasts with peanut butter are the best option for a light breakfast.

ROOM SERVICE

Is a service than consist in bring products like water, food or personal articles, directly to your room

Example:

This hotel dont offer room service.

BILL

Is a document that list all the service or product that you use durin you stay.

Example:

This bill is so expensive! I reali consume all of this?

HOTEL ADD

Is an extra service that is not included in your touristic pack.

Example:

One of the hotel add is a extra bed.

NAPKIN

Is a small piece of cloth that is used during the luchs for protect the vestiment.

Example:

My food fall to the floor. I am lucky because my pants are clean thanks to the napkin