Vocational Rehabilitation (DVR)

Recruitment. Results. Retention.

DVR Business Services Initiative: Business Service Consultants,

DVRs Special Forces

DVR Overview

• Collaborative member of Wisconsin workforce system • Premiere employment service and counseling program

serving 17,000 people with disabilities who want to work (including 7,000 work ready and 7,000 in training)

• Statewide business services program with 20 staff • Voluntary and no cost • THE single largest talent pool of persons with disabilities in

Wisconsin

dis.ABILITY.

Business Services

• Statewide team of 19 Business Service Consultants (BSCs) • Members of workforce area business service teams • Member of National Employment Team (NET) • Goals

– Developing relationships – Meeting business needs – Qualified individuals / quality matches – Retention, not just placement

WDA CITY NAME SE Elkhorn Yvette Moeller SE Racine Randall Luter MKE Milwaukee Joshua Sosa MKE Milwaukee Bianca Shaw WOW Pewaukee Kurt Barikmo WOW Waukesha Vacant FV Fond du Lac Maureen Bryden FV Menasha Vacant BA Green Bay Scott Schlicher BA Green Bay Jess Siler NC Wausau Vicki Londerville NW Ladysmith Jeff Pooler WC Eau Claire Serryn Hawkins WC Eau Claire Chris Nehring W La Crosse Amy Studden SC Madison Vacant SC Madison Elena Rulseh SW Janesville Susan Paul

DVR Business Service

Consultants

DVR Business Service Consultants: A Day in the Life

• Understanding business needs

• Developing outreach • Identifying ways to meet

business needs • Listening • Developing long term

relationships • Goal is NOT placement. Goal

IS relationship.

A Better Bottom Line

Announced by Governor Walker in his 2014 State of the State Address:

encourages businesses to hire people with disabilities

“Make no mistake, A Better Bottom Line is not about charity. A Better Bottom Line means helping both the individual

and the company do well. We are looking for ways to help employers hire

people with disabilities who will add value to their organizations.”

A Better Bottom Line + A More Diverse Workforce

Return on Investment • Average or better attendance • Lower turnover • Average or better performance • Average or better safety records

Profit Potential • Connect to a large market with money to

spend • Fresh perspective on accomplishing tasks • Disability is the overlooked component of

diversity • Connect to a large market with money to

spend • Fresh perspective on accomplishing tasks

Starbucks

Talent Pool: Training / Work Ready

Business Partnerships

• Kwik Trip • Clean Power • Froedtert Hospital • Tribal Casinos • Magnum Power Products • Used Anew • Madison West Marriott • iPacesetters • Mosinee Cold Storage • Great Harvest • Super 1 Foods

• CVS • UHG • JLodge • Hyatt • Best Buy • Macy’s • Tyson Foods • TJ Maxx • Walgreens • Wheaton Franciscan

Industries: Retail, Customer Service, Health Care, Government, Manufacturing, Insurance, and More

Business Partnerships

Business Customer Satisfaction Surveys

• November, 2014: DVR Surveyed Business Customers. 145 total responses. Of those:

– 40% have direct hired DVR consumers. – 85% were satisfied with services they received. – 64% were planning on hiring in the next three months. – Of businesses who hired a candidate, 95% said candidate met

or exceeded expectations. – 73% would work with VR again to meet their recruitment needs. – 87% would recommend VR to other companies.

The National Employment Team (NET)

• Single Point of Contact • Qualified Applicants

• One Company Approach (80 national VR programs)

• Services:

– Pre-employment Services – Recruitment and Referral Assistance – Staff Training – Diversity – Retention Assistance – Consulting and Technical Asistance – Financial Supports – Employee Assistance

Rehab Act Section 503 Goals

• Help federal contractors recruit, hire, and improve job opportunities for jobseekers with disabilities.

• Brings the nondiscrimination provisions of the regulations into compliance with the ADA Amendments Act of 2008.

Section 503 Highlights

• Utilization Goal: 7% utilization goal.

• Data Collection: Document and update annually comparisons for the number of individuals with disabilities who apply for jobs and the number hired.

• Invitation to Self-Identify: Requires that contractors invite applicants to self-identify as individuals with disabilities. Strict requirements for how this information should be requested and stored.

• Incorporation of the EO Clause: Specific language to be used when incorporating the equal opportunity clause into subcontracts.

• Records Access: Section 503 clarifies OFCCPs ability to review documents, conduct reviews, and request record format changes.

Talent Acquisition Portal (TAP)

• TAP is available at https://tapability.org

• TAP is THE online tool for federal contractors and all businesses looking to find talented candidates with disabilities. As of 3.26.15:

• 7,000 + candidates (707 in WI), almost 2,000 published (230 in WI)

• 1,366 + jobs

What TAP Offers

Jobseeker resumes

Post job openings

Communicate with VR staff directly

Place banner advertisements

Participate in online job fairs

View job metrics and outcome reports

BSCs: NET, TAP, 503

Summarizing Our Role • Promote • Connect • Inform • Find untapped talent • Diversify workforce • BEYOND compliance

Meijer Foods

DVR Employment Innovations

Innovation and Expansion

• Financial Literacy (5 WDAs): Program to enhance consumers understanding of benefits management, resources, budgeting, fraud, etc.

• Careers in Recovery (2 WDAs): Training to assist individuals with mental health disabilities to develop supports and skills needed to prepare for employment.

• Breaking Barriers (SC): This helps customers address complex barriers such as child care, hygiene, supports, transportation, criminal record, etc.

• DET/DVR (2 WDAs): Collaboration to provide individualized employment and training services such as NCRC Assessment, developing a work plan, soft skills, interview stream, resume building, skill explorer, TAP, etc.

• Wrap Around MKE (MKE): Direct services to address barriers to employment: housing, medical treatment, food, basic needs, etc.

• GLITC (2 WDAs): Place joint tribal VR/DVR consumers in competitive jobs with Tribal entity site or within the local community. Internships are located in Lac du Flambeau, St. Croix, Red Cliff, and Bad River.

Place and Train

• REDI (28 sites): 4 week paid training in Walgreens stores for service clerk positions.

• Wheaton Franciscan: 8 week custodial training program. • UnitedHealth Group (UGH, 2 sites): 6 week customer service training to

prepare consumers for intensive on-site training and call center employment. • Project Search (7 new sites): International, 9 month training program for

students to make successful transitions from school to adult life. • Kwik Trip Statewide Initiative (88 referrals, 71 hires): Kwik Trip's "Retail

Helper" is an entry level position for DVR Consumers. • Marriott: 4 week custodial training program with focus on housekeeping, hotel

policies, and cleaning.

Wisconsin Fast Forward: Blueprint for Prosperity

• Lac de Flambeau Tribe: Working Connections project to train and hire 30 people in reception, housekeeping, and hospitality.

• Milwaukee Center for Independence: Train and employ 50 CNAs. • Grand Geneva: 24 entry level culinary positions. • Goodwill: Life skills training for 24 housekeeping positions with MKE

Marriott. • Opportunity Development Centers: 12 individuals trained into retail service. • St Ann Center: Training for 10 people as personal care aides, preschool

teachers, admin assistants and more at two facilities. • DSB Transportation: Training for 18 individuals to transport vulnerable

patients to medical appointments. • Vernon County: Six CNAs and two Dietary Aides • Top Promotions: Recruit, train, and hire 17 people into Blind Employment

Initiative. • Easter Seals: 12 entry level hospitality positions. • North Central Wood Products and Riverfront: Training for five positions in

janitorial services.

Workforce System Connections

• Workforce Development Area (WDA) Business Service Teams: – WWDA – Wisconsin Job Service – Wisconsin DVR

• Benefits: – Broader workforce system connections – Economic development – Labor market information – Joint client management: Salesforce

• Business Service Staff Training • Collabor8: Business Service Action

Planning Process

Workforce System Connections

WIOA

WIOA

• Unified state workforce plans • Youth with disabilities (PETS) • Disability experts in one stop system • Demand driven business services

• Strong emphasis on employer engagement • Increased opportunities for work based learning • Strong emphasis on competitive, integrated employment

• Common performance measures • Entered employment • Retention • Median earnings • Credential – HS or post secondary (career pathways initiative) • Skill gains • Employer effectiveness

Business Service Consultants Performance, Spring 2013 – February 2015 • Hires: 1,043 • OJTs: 462 • Internships / TWE: 640 • Business Outreach: 7,259 • Business Activity: 3,362 (FY2015 only)

Performance

Coleman Video

DVR: Innovation and Opportunity

For More Information

• Bianca Shaw, Milwaukee • Chris Nehring, Eau Claire • Brian Solomon, Madison

Contact a DVR BSC near you https://dwd.wisconsin.gov/dvr/business_services/.

To find out more, call or email Brian Solomon

brian.solomon@dwd.wisconsin.gov or 608.261.0089.

Thank You!